ECH Reviews 

Excellent experience! Drove for one week in the Dolomites. Great car and great service. Definitely recommend

Straightforward to rent and return car. Some confusion when being collected at the airport but the staff were responsive on the phone.

If you have a 2 hour's fly delay the company cancel the existing booking, you loose yourpayment and pay x3 for the last minute car rental .

Hired car at Pisa airport. Great service and friendly staff. Seamless!

Very good service at Pisa airport . Short walk to car but quick check in and out ,nice new cars

I had a very good experience with ECH. The service was friendly, professional, and efficient from start to finish. The rental process was smooth, the car was clean and in excellent condition, and everything was exactly as promised. I would definitely recommend ECH to anyone looking for a reliable car rental company. Thank you for the great service!

All very good. In Pisa we had a good experience.

Avoid this company at all costs.

I booked a car expecting airport pickup in Bologna. Only a few days before my trip, I received an email informing me that I would need to take a shuttle bus to an off-airport location because they do not actually have an office at the airport. This was never made sufficiently clear during the booking process.

To make matters worse, their business model appears to be designed to penalise customers for circumstances that are often outside their control. You must collect the car within two hours of the reservation time, and there is no practical way to adjust the pickup time if your flight is delayed.

I was only one hour late and had already informed them that I was on my way. At no point did anyone warn me that I would lose my reservation if I arrived slightly outside their arbitrary time window.

When I finally reached their office, I was told that my reservation had expired. The car I had booked was still sitting in their car park, completely unused, but I was told I could not have it under my existing reservation. Instead, I would have to make a completely new booking at a significantly higher price because it would no longer qualify as an online reservation.

So let me summarise:

They kept all the money I had already paid.
The car was still available.
They refused to honour the reservation.
They tried to charge me even more for the exact same car.

This is one of the most customer-unfriendly experiences I have ever had with a car rental company. The entire process feels designed to maximise penalties and additional charges rather than help customers who are travelling and dealing with possible flight delays.

I will never use this company again, and I strongly recommend that others stay away unless they are prepared to accept the risk of losing their entire reservation and payment over a minor delay.

1/5 stars. The car existed. That's the only positive thing I can say.

588 reviews and an average score of 4.6 what a joke.

Great people, very helpfull and a good experience renting one of their cars.
They are clean and they take good care of the cars.

Very good company, and very helpful

Incredibly bad customer service. We wanted to extend our car hire by 3 hours. Phone calls went to voice mail or were cut off. Sent an email no response. Finally got through and told very busy so send a WhatsApp. Nothing heard for an hour so further calls - after 2 hours were given a price of EUR50. For second car hired from SRC 3 hour extension was free after one simple call. While car was OK, customer service was terrible so suggest avoid EHC.

Good car, good experience. Thanks for service.

Collected from pisa airport. Great clean car. Quick servic.

A great experience at Pisa. Nice and easy

Pisa good no problems

We rented the car in Pisa airport and personnel is very professional.

Pisa, excellent service. Very helpful

I booked a Toyota Proace City Verso rental car in the SVMR category: a car suitable for seven adults.
Upon delivery, I was given a Dacia Jogger station wagon in a 5+2 configuration with the back row seats only suitable for children.
I immediately pointed out the difference, but was told there were no other cars available.
The journey I took was therefore uncomfortable.