ECH Reviews 

everyrhjng all right, the deposit has not yet been returned (writing review on the return), but seems to be okay

The staff were very helpful and extremely prompt. No waiting around. Would definitely recommend

Excellent service very happy with staff thank u

Very good hire car company, smooth collection and return of vehicle. Highly recommend using these if your after hiring a car in Verona. Kamilla was excellent throughout

Un esperienza buona! Grazie Mille Camilla. Lo apprezzo

Good service. Clean and new cars.

Highly recommend ECH - had a car for our 2 week trip around Italy no problems and straightforward picking it up and taking it back. Thanks

Fantastic service, Camilla took great care of us!

Great car and great service. Only a couple of minutes from Verona airport. No waiting about in collection or when returning the vehicle.

My flight was delayed, and although the car rental office was scheduled to close at 10 PM, the staff kindly waited for me. I arrived about 40 minutes late, and I really appreciated their patience and understanding. The staff was extremely friendly and welcoming, which made the whole experience stress-free.

The price was also very affordable and offered great value for money. Excellent customer service and a great rental experience overall. I highly recommend them!

Fast and reliable service.

Good service, good car! Bolognia ! Very satisfied!

Fast service and very friendly.

Worst customer service ever!!

I want to make it clear how disappointed we are with the car pick-up experience in Pisa, especially with the reception and customer service.

We booked a car with full insurance, yet at the desk they still tried to pressure us into purchasing another insurance package. On top of that, my wife was told she had to use a credit card in her personal name, even though we have a joint credit card. Because of this requirement, we would have been charged an additional €300 fee.

At that point, we decided enough was enough. They can keep the money from our reservation — we have found another solution.

This was by far one of the worst rental car experiences we have had. The whole process felt extremely misleading and designed to force customers into paying additional fees at the desk.

Absolutely unacceptable. Be very careful when renting a car here in Pisa, Italy.

Arranged insurance through external provider so ECH put a freeze of €1,000 on my card. Early on in the journey the tyre burst. ECH did not provide the wheel nut remover so we couldn’t change the tyre ourself. After several hours we were picked up and taken back to the airport (Pisa). Ech staff insisted they needed to take the €1,000 again and that once damages were determined we would be refunded the difference.

Damages came to €755 (including roadside pick up and taxi back to airport which we wouldn’t have incurred if we had the correct tools to change the tyre ourselves) and instead of refunding me €245 from the €1,000 they froze, ech charged me €1,000 and then an additional €755 so €1,755 in total.

I explained their error multiple times and they were patronising and said I didn’t understand how the process worked. Only after sending them my credit card statement showing the 2 transactions did they admit their mistake and said they would refund.

Almost 2 weeks after they admitted their error I asked where the refund was and they said it had been paid. I informed them that it hadn’t. They said the matter was closed. I had to continue chasing them every single day until they admitted the payment was “rejected” by my bank (my bank confirmed there was no history of the payment ever being made).

After almost 2 months I finally got my refund.

Terrible customer service, terrible finance team and staff lacking any interpersonal skills.

Watch out for any attempts for staff trying to charge your card twice. They clearly don’t know what they’re doing.

Bad experience with ECH

advance for both cars, but upon pickup we were required to purchase additional insurance due to using a debit card, and we ended up paying far more than expected.

One of the cars had a faulty tailgate, which I reported the same day. I have both video evidence and documentation of my calls, but VIP Cars still rejected my complaint.

The second car, from ECH, was returned with a report listing three damages that we did not recognize. We asked to inspect the car again, but were not allowed to. VIP Cars/ECH have not provided any evidence that the damages were actually present at the time of return.

It took over a month to receive any clear answers, and after all this, the case was rejected without any refund.

Be very careful with insurance, extra charges, and make sure to document the car thoroughly both at pickup and drop-off.

Good rental in Pisa. Friendly staff.

Great arrival receptionist, very friendly return at Pisa Airport. Booked via Zest, also very good service.

Very good and easy to rent! Excellent service in Pisa!

Awful experience. Car delivered with underinflated tires (a real safety risk) and no parking disc, despite our requests for clarification. Charged the maximum "after-hours" fee (€100 instead of the minimum €60) even though we picked up the car well before closing.
Worst part: nearly €300 in extra charges for "additional driver" and "unauthorized driving penalty" because my husband drove the last part to the station while I felt unwell. No damage, no incident. Yet they charged the full period second-driver rate plus a penalty.
I've sent a formal complaint with photo evidence. If unresolved, I'll escalate to the European Consumer Centre and dispute the charges with my bank. Would not recommend.