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ECH Reviews 

696
•
TrustScore 4.5 out of 5

4.5

Car Rental Agency
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Review summary

Created with AI, based on recent reviews

Considering 290 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly friendly staff and the clean, comfortable new vehicles that make traveling around the region smooth and enjoyable. People consistently mention that the collection process at the airport is remarkably quick, efficient, and straightforward for everyone involved. However, some reviewers were not happy with occasional waiting times and having to take a shuttle bus to reach the off-site rental location away from the terminal. A few other people also felt that unexpected disputes regarding minor vehicle scratches and potential extra charges caused unnecessary frustration during their holiday trips.

What people talk about most

Service

Reviewers highlight positive aspects of service, noting that staff members are friendly, professional, and... See more

Staff

Customers report positive experiences with staff, highlighting friendly and professional service from team... See more

Product

Users describe positive interactions with product, expressing great satisfaction with the condition and... See more

Location

Consumers find location to be ambiguous, noting that offices are sometimes situated a ten-minute walk outside... See more

User experience

Customers consistently note positive experiences with user experience, highlighting fast and smooth rental... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very very good service from the moment we arrived . Quick turnaround of paperwork and a very high standard of car provided . Booked a medium size and we were given a Skoda kamiq- in mint condition... See more

Rated 5 out of 5 stars

The staff especially Filipo Verona were very helpful throughout our holiday. We rented a 6-seater car for two weeks and drove around lake Garda. The car was new and comfortable. The cost of the rental... See more

Rated 5 out of 5 stars

Had a great experience with our rental from Catania. The car was in good condition and the staff were really friendly and helpful. Much better price than the competition too.

Rated 5 out of 5 stars

Gabriel was very helpful. The car was a new Symbioz in good condition. They didnt try to rip me off when I returned it. They offered a free shuttle to the airport. Would highly recommend- and they gav... See more

Company details

  1. Car Rental Agency
  2. Car Accessories Store
  3. Car Leasing Service

Written by the company

ECH opera negli aeroporti di Catania, Palermo, Trapani, Bologna, Pisa e Verona, offrendo servizi di noleggio auto. Mettiamo a disposizione una flotta moderna e costantemente aggiornata, con soluzioni adatte a diverse esigenze di mobilità, dai soggiorni brevi ai noleggi di più lunga durata. Accogliamo i clienti direttamente in aeroporto e forniamo assistenza durante le principali fasi del noleggio, dalla prenotazione alla riconsegna del veicolo. Il nostro obiettivo è offrire un servizio chiaro, affidabile e orientato alle esigenze di chi viaggia. Per maggiori informazioni visita www.ech.rentals

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

696 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 8% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.5

All reviews

(696)

681 reviews in the last 12 months

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Rated 5 out of 5 stars

Very good service

Very good service. Friendly staff. Lovely car. Could not ask for better. I will definitely return.

20 July 2026
Unprompted review
Rated 5 out of 5 stars

All good

Both getting the car and dropping it back off was a quick process. Unfortunately, we had to wait a bit for the shuttle but overall it was great.

18 July 2026
Unprompted review

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