Lucia took on board our needs in the search and identified a good option. She also answered all requests for ifurther information in a speedy manner. The reservation and payment was quick and easy
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Your site is very well designed and it was easy to navigate and notice the details, especially the insurance that comes with the rental. I also received a very quick response to the one question that... See more
Company replied
We had reason to contact Easy Reserve to manage a booking error. We explained the situation and the staff at Easy Reserve were: prompt in their response Understood the issue Dealt with the prop... See more
Company replied
The fact that Lucia and Sanneke were extremely patient, helpful, and answered my questions very quickly.
Company replied
Company details
About Easy Reserve Ltd
Written by the company
Easy Reserve Limited is an online holiday rental company that publishes vacation rentals provided by large tour operators, agencies and direct homeowners.
Easy Reserve's websites are the best place to start when planning a holiday: from luxury villas with pool in popular tourist areas of Italy, to cosy apartments and vacation rentals in Greece, Croatia, Spain etc, we have it all!
Our multilanguage websites are
Easy Reserve Italy Villas Tuscany Villas Holiday Homes Provence Easy Reserve is based in Dublin, Ireland, but our multi-lingual support personnel are located internationally.
Our mission is to help people experience the local culture, history and the beauty of the location they choose for their holiday, providing them with the perfect accommodation that will suit all of their needs.
Our motto is “Easy Reserve… Great vacations made easy!”.
Contact info
310 The Capel Building, Mary's Abbey, D07 PD71, Dublin, Ireland
- +353-1-699-4137
- https://www.easyreserve.com/contact.php
- easyreserve.com
4.6
Excellent
501 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Property in Tuscany
Details of the property were good and distances to other places, size of pool given and photos were good
20 April 2025
Reply from Easy Reserve Ltd
Hello James,
Thank you for taking the time to leave feedback about your experience booking with Easy Reserve.
Customer satisfaction is our priority and we are happy to hear that you had a positive experience with our website and found the property details helpful!
We hope in the future to be able to assist you again and provide an even better service to have the chance to gain that fifth star :)
Best Regards,
Easy Reserve
Easy to book and clear to book and clear information
Easy to book and clean information.
16 April 2025
Reply from Easy Reserve Ltd
Hello Ans,
Thank you for taking the time to leave a feedback about your experience with Easy Reserve.
Customer satisfaction is our priority and we are very happy to know you had a positive experience with our website and booking process!
We hope in the future to be able to assist you again and provide an even better service to have the chance to gain that fifth star :)
Best Regards,
Easy Reserve
Paid then booking system failed
When my payment was authorised by my bank the easyreserve system failed to continue, so I was left in limbo wondering whether my booking was confirmed. The disappointing aspect was I could not get through on the telephone, however, they did get back to me later in the day to say all was well and confirmed my payment and booking, IT glitch etc, so fine in the end.
3 April 2025
Reply from Easy Reserve Ltd
Dear Paul and June,
Thank you for your feedback, and we're truly sorry for the inconvenience you experienced during the booking process. We understand how frustrating it must have been—not only facing a technical glitch after your payment was authorised, but also being unable to get through to us by phone at the time.
While such issues are rare and often caused by factors outside of our direct control, we want to assure you that we take them seriously and do everything we can to resolve them as quickly as possible. Our team is continuously working on improving our systems and customer support to ensure a smoother experience for our guests in the future.
We're glad we were able to get back to you later the same day to confirm that your booking and payment had gone through successfully and we appreciate your patience while we resolved the issue.
If you need anything else or have any further questions, please don’t hesitate to reach out. We’re here to help and hope to provide you with a smoother experience next time.
Best Regards,
Easy Reserve
Reply from Easy Reserve Ltd
Dear Ian,
Thank you for your review.
Customer satisfaction is our priority and we are very happy to know you had a positive experience with our booking process!
Best Regards,
Easy Reserve
Reply from Easy Reserve Ltd
Dear Avril
Thank you for taking the time to leave a feedback about your experience with Easy Reserve.
Customer satisfaction is our priority and we are very happy to know you appreciated our wide selection of properties in our portfolio!
Best Regards,
Easy Reserve
The company have been excellent in…
The company have been excellent in answering our questions about the villa we are renting
16 March 2025
Reply from Easy Reserve Ltd
Dear Jane,
Thank you for taking the time to leave a feedback about your experience with Easy Reserve.
Customer satisfaction is our priority and we are very happy to know you had a positive experience with our customer care service!
Best Regards,
Easy Reserve
Booking a Villa in Tuscany
The villa page on the website was very detailed and clear and the whole booking process straightforward.
18 March 2025
Reply from Easy Reserve Ltd
Dear Chris,
Thank you for taking the time to leave a review about your experience with Easy Reserve.
Customer satisfaction is our priority and we are very happy to know you had a positive experience with our website and booking process!
Best Regards,
Easy Reserve
Good communication and helpful service.
3 March 2025
Reply from Easy Reserve Ltd
Dear Patrick,
Thank you for taking the time to leave a feedback about your experience with Easy Reserve.
Customer satisfaction is our priority and we are very happy to know you had a positive experience with our customer care service!
Best Regards,
Easy Reserve
It was very difficult to register
It was very difficult to register. We were in Tuscany in a place without cell reception. After two hours your website kicked me out and wouldn't let me register. It was a hard and annoying evening. We trusted and wanted this Ripresa House. We spent hours in this process
3 March 2025
Reply from Easy Reserve Ltd
Dear Einat,
Thank you for sharing your experience, and we’re truly sorry to hear about the difficulties you encountered during the registration process. We understand how frustrating it must have been to deal with connectivity issues, especially while looking forward to your stay at Ripresa House.
We aim to ensure a seamless booking experience and regret that this was not the case for you due to circumstances outside of our control.
We value your feedback and hope to have the opportunity to welcome you again in the future under better circumstances.
Thank you for your understanding.
Best Regards,
Easy Reserve
Staff member on the phone and chat was…
Staff member on the phone and chat was very helpful before my booking.
1 March 2025
Reply from Easy Reserve Ltd
Dear Paul,
Thank you for taking the time to leave a review about your experience with Easy Reserve.
Customer satisfaction is our priority and we are very happy to know you had a positive experience with our customer care service!
Best Regards,
Easy Reserve
Very helpful and swift to respond and…
Very helpful and swift to respond and helped us to correct an error we made in our reservation. Solved it first thing, even before we could call the service desk.
28 February 2025
Reply from Easy Reserve Ltd
Dear Van Dijk,
Thank you for taking the time to leave a review about your experience with Easy Reserve.
Customer satisfaction is our priority and we are very happy to know you had a positive experience with our customer care service!
Best Regards,
Easy Reserve
Price changed AFTER I booked
I booked a house and received a confirmation email. Two days later, I received an email stating the reservation was canceled by the host, and no explanation was given. When I inquired as to why my reservation was canceled, I was told that a “glitch in their system” had resulted in the “incorrect price “ being advertised at the time I booked. Easy Reserve welcomed me to rebook at the new, higher price. Regardless of why the price was changed (owner-desired price increase or a glitch, as they claimed), canceling a reservation for this reason seems, at minimum, an unfair business practice.
21 February 2025
Unprompted review
Reply from Easy Reserve Ltd
Dear Amanda,
Thank you for taking the time to share your concerns, and we sincerely apologize for the confusion and disappointment you experienced with your booking. We understand how upsetting it can be to have a reservation canceled unexpectedly, and we appreciate the opportunity to clarify the situation.
Please be assured that it was never our intention to inconvenience you or to appear unfair in our practices. The cancellation was indeed due to a technical glitch that displayed an incorrect price. Once we identified the error, our priority was to reach out to you promptly to explain the situation and ensure transparency.
It’s important to clarify that we serve as an intermediary between property owners and our customers. In instances where a property owner decides to cancel or not accept a reservation—an occurrence that rarely happens but is possible, as in this case—our only options are to fully refund the customer or assist in finding a suitable alternative. We are committed to ensuring that any disruptions are handled with as much care and support as possible.
We certainly did not expect you to book at the higher price if it did not meet your preferences. Instead, we immediately offered to fully refund you and offered assistance to find an alternative accommodation that would align with your original spending plans. Our goal is always to ensure that our guests feel supported and valued throughout their booking process.
We are continuously working on improving our systems to prevent such issues in the future and we hope to regain your trust. Again, we apologize for the inconvenience and hope to have the opportunity to assist you under better circumstances in the future.
Thank you for your understanding.
Best Regards,
Easy Reserve
Reply from Easy Reserve Ltd
Dear Szilvia,
Thank you for taking the time to leave a feedback about your experience with Easy Reserve.
Customer satisfaction is our priority and we are very happy to know you had a positive experience with our customer care service!
Best Regards,
Easy Reserve
Booking process very easy
21 February 2025
Reply from Easy Reserve Ltd
Dear Belinda,
Thank you for your review
Customer satisfaction is our priority and we are very happy to know you had a positive experience with our booking process!
Best Regards,
Easy Reserve
It was fast and easy to book.
17 February 2025
Reply from Easy Reserve Ltd
Dear Magnus,
Thank you for taking the time to leave a review about your experience with Easy Reserve.
We are very happy to hear you had a positive experience with our website and booking process!
Best Regards,
Easy Reserve
Reply from Easy Reserve Ltd
Dear Robert,
Thank you for taking the time to leave a review about your experience with Easy Reserve.
Customer satisfaction is our priority and we are very happy to know you had a positive experience with our website and booking process!
Best Regards,
Easy Reserve
had booked a holiday home in Italy and…
had booked a holiday home in Italy and received confirmation, but two days later we received a message that it was overbooked so we couldn't get it. We were offered other houses, which we chose, so we are extremely happy with that decision, and we also received a nice reduction in the price of the rent.
10 February 2025
Reply from Easy Reserve Ltd
Dear Jørn,
Thank you so much for your positive review and for sharing your experience!
We're thrilled to hear that you were pleased with the alternative accommodation and the reduction we were able to offer.
Our team is committed to ensuring that even when unexpected situations arise, we can still provide a great experience for our guests.
We hope you will have a wonderful holiday in Italy and look forward to helping you book another stay in the future.
Thank you for choosing Easy Reserve and for your understanding and flexibility!
Best Regards,
Easy Reserve
Booking experience
Booked via VRBO. A little confusing at first working out how to pay but a phone call to VRBO customer services put me on the right track. Once I was dealing with Easy Reserve the experience was good. Good communication a fast acknowledgment of payments. Happy so far.
10 February 2025
Reply from Easy Reserve Ltd
Dear Debbie,
Thank you for taking the time to leave a review!
We understand that the initial booking and payment process through VRBO can be a bit confusing, and we're actively working with VRBO to streamline this for a smoother experience.
We're glad to hear that once you were in contact with us at Easy Reserve, everything went smoothly and that you were pleased with our communication and payment acknowledgment.
We appreciate your feedback and are happy to know that you are satisfied so far. We look forward to ensuring that the rest of your experience is just as positive.
Best Regards,
Easy Reserve
Lots of lovely properties!
Website is easy to navigate, and informative, with plenty of delightful properties available. Helpful live chat option for sorting out any difficulties with booking.
10 February 2025
Reply from Easy Reserve Ltd
Hello Barbara,
Thank you for taking the time to leave a review about your experience with Easy Reserve.
Customer satisfaction is our priority and we are very happy to know you had a positive experience with our website and customer care service!
Best Regards,
Easy Reserve
Reply from Easy Reserve Ltd
Dear AP,
Thank you for taking the time to leave a review about your experience with Easy Reserve.
We are very happy to hear you had a positive experience with our website and booking process!
Best Regards,
Easy Reserve
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