Lucia took on board our needs in the search and identified a good option. She also answered all requests for ifurther information in a speedy manner. The reservation and payment was quick and easy
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Your site is very well designed and it was easy to navigate and notice the details, especially the insurance that comes with the rental. I also received a very quick response to the one question that... See more
Company replied
We had reason to contact Easy Reserve to manage a booking error. We explained the situation and the staff at Easy Reserve were: prompt in their response Understood the issue Dealt with the prop... See more
Company replied
The fact that Lucia and Sanneke were extremely patient, helpful, and answered my questions very quickly.
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Company details
About Easy Reserve Ltd
Written by the company
Easy Reserve Limited is an online holiday rental company that publishes vacation rentals provided by large tour operators, agencies and direct homeowners.
Easy Reserve's websites are the best place to start when planning a holiday: from luxury villas with pool in popular tourist areas of Italy, to cosy apartments and vacation rentals in Greece, Croatia, Spain etc, we have it all!
Our multilanguage websites are
Easy Reserve Italy Villas Tuscany Villas Holiday Homes Provence Easy Reserve is based in Dublin, Ireland, but our multi-lingual support personnel are located internationally.
Our mission is to help people experience the local culture, history and the beauty of the location they choose for their holiday, providing them with the perfect accommodation that will suit all of their needs.
Our motto is “Easy Reserve… Great vacations made easy!”.
Contact info
310 The Capel Building, Mary's Abbey, D07 PD71, Dublin, Ireland
- +353-1-699-4137
- https://www.easyreserve.com/contact.php
- easyreserve.com
4.6
Excellent
501 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically replies within 2 weeks
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So far booking went very quickly and…
So far booking went very quickly and all questions have been responded correctly and in short term. We hope the experience of the upcoming holidays will be as good!
26 January 2026
Reply from Easy Reserve Ltd
Hi Ingrid,
Thanks for taking the time out of your day to leave us a review, we really appreciate it!
We're very happy to hear that everything has gone smoothly for you thus far and that our team has been helpful. We also hope that your vacation goes as smoothly.
Do not hesitate to get in touch with us should you need anything else before, during, or after your trip.
Best regards,
Easy Reserve
My booking got cancelled
my booking was cancelled after a few days. we had also looked at other apartments, which had in the meantime been rented by others.
I am aware that mistakes can happen, but unfortunately it had major consequences our my family
25 January 2026
Reply from Easy Reserve Ltd
Hi Jens,
We are so sorry to hear that you were let down like this. We always do our best to ensure that our guests can book the property that they were interested in.
As you can see from our other reviews, disappointments like this happen very rarely. It is unfortunate that the other options our team provided didn't suit you.
We are sorry for the inconvenience but we wish you luck in finding your rental this summer. Perhaps, in the future you might let us prove that this was a fluke and help you find a perfect villa.
Best regards,
Easy Reserve
I’ve just used Easy Reserve to book an…
I’ve just used Easy Reserve to book an apartment in Italy, and it was very Easy to do & a good price.
17 January 2026
Reply from Easy Reserve Ltd
Hi Stephen,
Thank you so much for taking the time to leave a review - we love to hear back from our customers!
We're so glad to hear you had a positive booking experience and that you were able to find an apartment you like at a good price.
Please get in touch if you need anything else from us before, during, or after your vacation!
Best regards,
Easy Reserve
They were quick to respond to all my…
They were quick to respond to all my inquiries and made the reservation process easy.
20 January 2026
Reply from Easy Reserve Ltd
Hi Sharon,
Thank you so much for taking the time to leave us a review - we love to hear from our customers!
We're so glad to hear that you found our team quick to respond and the booking process easy.
Please be sure to get in touch if you need help with anything else before, during, or after your vacation.
Best regards,
Easy Reserve
Reply from Easy Reserve Ltd
Hi Anders,
Thank you so much for taking the time to leave a review - we love to hear back from our customers!
We're also glad to hear that you found our team to be quick to respond and good communicators.
Please do not hesitate to reach out should you need anything at all before, during, or after your vacation. And, maybe, if you find the vacation itself as easy and enjoyable, you might come back and give us that fifth star 😉
Best regards,
Easy Reserve
Quick response
They quickly answered my questions and explained the process of payment for the villa.
8 January 2026
Reply from Easy Reserve Ltd
Hi Franco and Pamela,
Thank you for taking the time to leave us a review!
We're glad to hear that you had your questions answered quickly and that our team guided you through the payment process well.
Please be sure to get in touch should you need anything else at all from us in the future!
Best regards,
Easy Reserve
Reply from Easy Reserve Ltd
Hi Andrew,
Thanks for taking the time out of your day to leave us a review as we love to hear back from our customers.
We're very pleased to hear that you had a good experience and that Lucy, in particular, was able to help you.
Please do not hesitate to get in touch should you need anything else in the future!
Best regards,
Easy Reserve
Reply from Easy Reserve Ltd
Hi Matthew,
Thank you for taking the time to leave us a review, we really appreciate it.
We're so happy to hear that you found our team friendly and prompt and that they offered a particular attention to detail - it's what we always aim for!
Please let us know if you need anything else at all or if we can help you in any way going forward!
Best regards,
Easy Reserve
The communication was excellent
The communication was excellent . I was impressed with the quick response time ! I double checked your legitimacy and everything seems great! I look forward to a continued good experience!
1 January 2026
Reply from Easy Reserve Ltd
Hi Cher,
Thank you so much for taking the time to leave us a review.
We are delighted to hear that you found our team to be responsive and that you have had a good experience booking with us so far.
Please do not hesitate to reach out if you need anything at all before, during, or after your vacation!
Best regards,
Easy Reserve
We had an issue after booking in ne…
We had an issue after booking in ne location, but staff and company very cooperative
3 December 2025
Reply from Easy Reserve Ltd
Hi Steven,
Thanks for taking the time to share your experience with us!
We're sorry to hear that there was an issue but happy to note that our team dealt with it quickly and to your satisfaction.
Please do not hesitate to contact us should you need any further help with anything else.
Best regards,
Easy Reserve
Reply from Easy Reserve Ltd
Hi Cathy,
Thank you so much for taking the time to leave a review!
We're glad to hear you've had a great experience so far but please do no hesitate to get in touch with our team if you need help with anything else at all!
Best regards,
Easy Reserve
Reply from Easy Reserve Ltd
Hi Alain,
Thank you so much for taking the time to leave a review - we love to hear back from our customers!
We're so glad to hear that you found our website and service to be clear and prompt.
Please do not hesitate to get in touch if you need anything else from us at any point in the future.
Best regards,
Easy Reserve
Excellent Customer Service and Problem Solving
We had reason to contact Easy Reserve to manage a booking error. We explained the situation and the staff at Easy Reserve were:
prompt in their response
Understood the issue
Dealt with the property owner on our behalf and got the best possible result.
Their emails to assess our issue were concise and courteous.
We received most impressive customer service.
I would thoroughly recommend Easy Reserve Ltd.
24 November 2025
Unprompted review
Reply from Easy Reserve Ltd
Hi Bob,
Thank you so much for taking the time to leave a review - we love to hear back from our guests!
We're also glad to hear that we could be of help and that you felt supported by our staff and found our service to be quick and courteous.
If we can ever help you with anything else in the future, please do get in touch and let us know!
Best regards,
Easy Reserve
Reply from Easy Reserve Ltd
Hi Angie,
Thanks for taking the time to leave a review, we really appreciate hearing back from our customers!
We're glad to hear you found booking with us easy and, maybe, if you enjoy your vacation, you might consider giving us that extra star :)
Please don't hesitate to get in touch with our team if you need anything before, during, or after your trip.
Best regards,
Easy Reserve
Great service every step of the way!
Easy Reserve was very responsive to my questions and helped me make a change to my reservation seamlessly. I greatly appreciate the whole team's professionalism, helpfulness, and knowledge.
18 October 2025
Reply from Easy Reserve Ltd
Hi Clarice,
Thank you so much for taking the time to leave a review - we really appreciate it!
We're really glad to hear that you found us to be responsive and helpful and that we were able to help you change your reservation easily. Our team is delighted to receive such high praise from you.
Please do get in touch if you ever need anything else!
Best regards,
Easy Reserve
Memorable stay in Tuscany!
Great response to questions about booking and great experience in the villa we rented.
1 October 2025
Reply from Easy Reserve Ltd
Hi Perry,
Thank you so much for taking the time to leave us a review!
We're glad to hear that you found our team responsive and that you had a great stay in your villa in Tuscany.
Please do get in touch if you ever need anything else or want us to help you plan another memorable escape in beautiful Tuscany.
Best regards,
Easy Reserve
The property description was misleading…
The property description was misleading and greatly exaggerated, especially as to the difficulty of the location. While the map was posted on the website it was difficult to see the detail showing how difficult the road was. It took us 40 minutes to drive to town, 17 km described as “convenient’ in the property description. We did not contact the agency before vacating the property as there was obviously nothing they could do to improve the road situation. We had chosen a Cortona location due to the proximity of the different places we wanted to visit, but we realized the additional road time would have made it a terrific burden for our travel plans. In addition, the property was not terribly clean and the furnishings worn and uncomfortable (the condition of the furnishing also being something the owner could not have fixed at that point.) The agency would not consider even a partial refund although we felt that we were painted a very different picture of what to expect.
10 October 2025
Unprompted review
Reply from Easy Reserve Ltd
Dear Laurie,
We are sorry to hear that you found the location of your villa to be difficult. Unfortunately, Tuscan roads are well-known to be a bit more rustic and while this lends a romantic charm to the famously lovely countryside, it can be challenging for more nervous drivers.
We have written about this topic on our blog and if driving is a point of concern for a holiday, renters can always ask us for more details on distances and the type of road of the area - we are happy to provide deeper info.
As per our private conversation with you, our colleagues have pointed out that the position of the house is clearly visible on the map we publish and is shown to be set in the hills. Many of our guests seek it out for this very reason as it offers incredible views and tranquillity.
There is also little we can do about normal public roads, such as the one to Cortona from the villa in question, having bends in it as this is under the control of the local government.
When you left the property without informing us and only later contacted our team, we were left without any opportunity to try and resolve the issue and, as is clearly stated in our terms of service in your travel documents, this meant that it would not be possible to offer a refund.
We never want guests to be disappointed and are sorry that you were surprised but each destination and country has its own quirks and ways of doing things and roads that some drivers find challenging is a reality of visiting Tuscany.
Best regards,
Easy Reserve
Reply from Easy Reserve Ltd
Hi Belinda,
Thank you so much for taking the time to leave a review - we love to hear back from customers!
We're also so glad to hear that you had a positive experience with our staff - they do their best to be helpful and communicative.
Please do not hesitate to get in touch, should you need anything else at all!
Best regards,
Easy Reserve
Reply from Easy Reserve Ltd
Hi Suni,
Thank you for taking the time to leave us a review - we love to hear back from customers!
We're also glad to hear that you had an easy experience booking with us.
If you need anything else at all, please do not hesitate to reach out to our team.
Best regards,
Easy Reserve
Holiday house has been robbed
Holiday house has been robbed - our stay has been canceled after 3 days - I had to wait for more than 2 months and send multiple mails and calls to have a refund which wasn't even a gesture but a simple refund of the days we couldn't stay. No gesture, no apologies, nothing. Awful experience, never again.
7 July 2025
Reply from Easy Reserve Ltd
Hi Fabian,
We would like to apologise once again for this issue and how long it took to be resolved.
As we said in our private correspondence, there is, unfortunately, an internal protocol that has to be followed in such instances. However, especially in high season, this process that involves multiple parties can take longer to resolve. This was the case in your situation, despite the best and dedicated efforts of our team.
We are sure this was very frustrating for you and we are sorry we couldn’t move the process along more quickly.
We always want our customers to have positive experiences and strive to make this happen. Some things are outside our control and this was an extraordinary circumstance that we would hope no guests would have to deal with.
In the end, we did ensure that you were refunded for the days that you could not enjoy of your holiday.
We regret that you had to endure a break-in while on holiday as this is an unusual experience that we wouldn’t wish on anyone and hope that all of your future vacations – with or without us – are less eventful and more relaxing.
Best regards,
Easy Reserve
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