I used the message contact first and this was very good to use. As I thought I needed the membrane early, Easymerchant contacted their despatch department and they actually pushed the order through qu... See more
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Review summary
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Reviews shaping this summary
Easy professional company to deal with. I placed an order then my plans changed and didn't need the item. As it hadn't been dispatched they cancelled the order and refunded me straight away, no fuss... See more
Ordered on line by meter and price was very good, items arrived within a couple of days and the fabric was used with no issue, seems very good quality but postage was a little expensive, probably the... See more
Company replied
I would highly recommend this company. I ordered items and I needed some assistance with my order. I was assisted by polite knowledgeable personnel who sorted my issues. Great service from start to f... See more
Company details
Written by the company
For builders, contractors and tradesmen in the construction industry who can not afford delays in receiving critical goods. EasyMerchant guarantees you get the products you need, on time to finish your project without delays or cost over-runs. We stock a complete range of drainage, ducting and building plastics, that are accurately picked and quickly shipped so that you can finish your projects on time, every time.
EasyMerchant Limited
Written by the company
- The easiest way to order pipework systems and building materials direct to the building site.
- Here at EasyMerchant we believe in the so called “Service Triangle”. For anyone hasn’t heard of this before, it’s the connection between price, product and service. Our customers tell us that these are the three key factors that if met, wins their repeat business. Unfortunately, this would appear to have been lost on some of the other internet merchants out there, and the internet is full of cheap products, cheap staff, and an even cheaper delivery service. Here at EasyMerchant Limited we use our years of industry experience to optimise the entire process. We use our long standing connections with industry leaders to create an unbreakable network geared solely for your satisfaction.
The highest rated online drainage merchant in the UK!
We understand that customer service is the single most important business aspect and our mission is to impress every single customer.
Fast and accurate free shipping for all orders over £120!
Contact info
Unit 2, 18 Bridle Close, Finedon Road Industrial Estate, NN8 4RN, Wellingborough, United Kingdom
- 01371850120
- sales@easymerchant.co.uk
- easymerchant.co.uk
4.7
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Reply from EasyMerchant Limited
Hi there,
Thanks for your kind words! We're glad to hear everything went smoothly and your delivery was nice and quick. It was a pleasure helping you!
Kind regards,
The EasyMerchant Team
Reply from EasyMerchant Limited
Hi Neil,
Thanks for your review! Great to hear you had a positive experience—we’d love to help again whenever you need us.
Kind regards,
The EasyMerchant Team
Quality item and fair priced delivery
29 March 2025
Reply from EasyMerchant Limited
Hi Dan,
Thanks for your feedback! We're really glad you were happy with the quality of the item and found the delivery fairly priced. We appreciate your support!
Kind regards,
The EasyMerchant Team
Geo textile membrane packaging
Brought 2.25m x 50m of non woven geo textile membrane. I assumed it would have come on a roll making it easier to roll out in the area I was working on. However it came scrunched up in a ball which made it really awkward to work with. The product itself was great and a good price.
27 March 2025
Reply from EasyMerchant Limited
Thanks very much for your feedback – we’re really glad to hear you were happy with the product itself and found it good value.
We’re sorry to hear you found it awkward to work with, but just to clarify for future customers: for custom cut lengths like this, we do explain clearly on the product page that the membrane is unrolled in our yard, cut to size, and then folded and re-packaged – it doesn’t come on a roll unless it’s a full 100m length.
Unfortunately, it simply isn’t feasible to supply shorter, custom lengths rolled due to how these products are manufactured and handled. We include this detail on the page to help manage expectations and avoid any surprises on delivery.
That said, we really do appreciate your order and hope the membrane performed well once in place. We're always happy to answer any product questions before ordering, so feel free to reach out any time.
Kind regards,
The EasyMerchant Team
Great service thank you
8 April 2025
Reply from EasyMerchant Limited
Thank you for the kind words! We're really pleased you were happy with the service – it means a lot to the team.
Hope to serve you again soon!
Best regards,
The EasyMerchant Team
Clear instruction and messages
Clear instruction and messages. Polite and friendly service
8 April 2025
Reply from EasyMerchant Limited
Thank you for your kind words! We're really glad to hear you found our instructions clear and our team friendly and polite. That’s exactly the kind of service we aim to provide.
Thanks again for choosing EasyMerchant – we hope to serve you again soon!
Best regards,
The EasyMerchant Team
Reply from EasyMerchant Limited
Thanks for the great review! We’re happy to hear everything arrived on time and just as described – that’s what we aim for with every order.
We really appreciate your support and look forward to helping you again in the future.
Best wishes,
The EasyMerchant Team
Reply from EasyMerchant Limited
Thanks so much for the positive feedback! We’re delighted that you found the ordering process simple and the delivery quick – that’s exactly what we strive for.
Hope to see you back again soon!
Kind regards,
The EasyMerchant Team
Reply from EasyMerchant Limited
Thank you for the great review! We're really pleased to hear you found what you needed at a good price and that the delivery went smoothly.
We appreciate your custom and look forward to serving you again in the future.
All the best,
The EasyMerchant Team
Reply from EasyMerchant Limited
Hi Peter,
Thanks for the kind words! We're so pleased to hear you had a great experience with our service. We really appreciate your support and hope to help you again soon!
Kind regards,
The EasyMerchant Team
Reply from EasyMerchant Limited
Hi Tony,
Thanks for your review! We’re really glad you found our site easy to use and that your delivery arrived on time. Great to hear that we could help - thanks for your support!
Kind regards,
The EasyMerchant Team
Great communication and delivery was…
Great communication and delivery was reasonably fast. DHL are a bit pricey for delivery.
I would use again.
27 March 2025
Reply from EasyMerchant Limited
Hi there,
Thanks for your review! We’re glad you were happy with the communication and overall delivery speed. We understand courier costs can be a pain and really appreciate your honest feedback. Great to hear you’d use us again!
Kind regards,
The EasyMerchant Team
Best customer service you could hope…
Best customer service you could hope for. Nothing was too much trouble and goods arrived next day as promised. Highly recommended.
27 March 2025
Reply from EasyMerchant Limited
Hi David,
Thank you for the glowing review! We're so pleased our customer service made a difference and that everything arrived right on time. We truly appreciate the recommendation and hope to help you again soon.
Kind regards,
The EasyMerchant Team
Ordered terram
Ordered terram, by the metre which is great. Fast delivery. Highly recommend 👌
25 March 2025
Reply from EasyMerchant Limited
Hi Darren,
Thanks for your review! We're glad you liked the option to order Terram by the metre and that delivery was nice and quick. Really appreciate the recommendation!
Kind regards,
The EasyMerchant Team
Great quality painted louvre doors
Great quality painted louvre doors - could not be better, in fact.
25 March 2025
Reply from EasyMerchant Limited
Hi Ian,
Thanks so much for your lovely feedback! We're delighted to hear you were impressed with the quality of our products - “could not be better” is exactly what we aim for!
Kind regards,
The EasyMerchant Team
Great8 service
21 March 2025
Reply from EasyMerchant Limited
Hi Daryl,
Thanks for your review! Great to hear you were happy with the service - we really appreciate your support.
Kind regards,
The EasyMerchant Team
Reply from EasyMerchant Limited
Hi Angus,
Thanks for the great review! We're really glad to hear you’ve had a smooth experience with us. Your support means a lot - and we’ll keep doing our best to live up to that rating!
Kind regards,
The EasyMerchant Team
Reply from EasyMerchant Limited
Hi Neil,
Thanks for your review! We’re really pleased to hear your order was dispatched and delivered so quickly. We appreciate your support and look forward to serving you again!
Kind regards,
The EasyMerchant Team
The item was burnt/melted on one end so…
The item was burnt/melted on one end so when off rolling it tore multiple times, didn't have time to complain as needed to get the job done, quite annoyed really.
11 March 2025
Reply from EasyMerchant Limited
Thanks for your review. We're sorry to hear you were frustrated with the condition of the item – we do understand how inconvenient that can be when you're up against time on a job.
Just to clarify for others reading this: the slight melting or burn on one end is normal for this product and is noted on the product page in advance. It’s a result of the cutting process and doesn’t affect performance once installed.
That said, we always want customers to be happy with what they receive, so if there's ever anything you're unsure about or not happy with, feel free to get in touch – we're always here to help.
Best regards,
The EasyMerchant Team
Reply from EasyMerchant Limited
Hi Peter,
Thanks for your review! We’re glad you’re happy with the product, but if there’s anything we could have done to earn that fifth star, we’d love to know! We always strive to improve and appreciate any feedback. Hope to help you again in the future!
Kind regards,
The EasyMerchant Team
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