I used the message contact first and this was very good to use. As I thought I needed the membrane early, Easymerchant contacted their despatch department and they actually pushed the order through qu... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Easy professional company to deal with. I placed an order then my plans changed and didn't need the item. As it hadn't been dispatched they cancelled the order and refunded me straight away, no fuss... See more
Ordered on line by meter and price was very good, items arrived within a couple of days and the fabric was used with no issue, seems very good quality but postage was a little expensive, probably the... See more
Company replied
I would highly recommend this company. I ordered items and I needed some assistance with my order. I was assisted by polite knowledgeable personnel who sorted my issues. Great service from start to f... See more
Company details
Written by the company
For builders, contractors and tradesmen in the construction industry who can not afford delays in receiving critical goods. EasyMerchant guarantees you get the products you need, on time to finish your project without delays or cost over-runs. We stock a complete range of drainage, ducting and building plastics, that are accurately picked and quickly shipped so that you can finish your projects on time, every time.
EasyMerchant Limited
Written by the company
- The easiest way to order pipework systems and building materials direct to the building site.
- Here at EasyMerchant we believe in the so called “Service Triangle”. For anyone hasn’t heard of this before, it’s the connection between price, product and service. Our customers tell us that these are the three key factors that if met, wins their repeat business. Unfortunately, this would appear to have been lost on some of the other internet merchants out there, and the internet is full of cheap products, cheap staff, and an even cheaper delivery service. Here at EasyMerchant Limited we use our years of industry experience to optimise the entire process. We use our long standing connections with industry leaders to create an unbreakable network geared solely for your satisfaction.
The highest rated online drainage merchant in the UK!
We understand that customer service is the single most important business aspect and our mission is to impress every single customer.
Fast and accurate free shipping for all orders over £120!
Contact info
Unit 2, 18 Bridle Close, Finedon Road Industrial Estate, NN8 4RN, Wellingborough, United Kingdom
- 01371850120
- sales@easymerchant.co.uk
- easymerchant.co.uk
4.7
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Very simple process purchasing online
Very simple process purchasing online. Plenty of communication from merchant, arrived in good condition when expected.
28 May 2025
Reply from EasyMerchant Limited
Hi Martin,
Thanks for the great review! We're really glad the process was straightforward and that everything arrived on time and in good condition. Appreciate your support!
Kind regards,
The EasyMerchant Team
Change your credit card address if you move house!!
I ordered Terram and managed to have EasyMerchant deliver it to the wrong address...! No problem, as EM found it at the DHL depot and returned it to my correct address. This is my second EM order for Terram, it is an outstanding product provided by an exceptional team at EM. Well done Folks- brilliant job AGAIN !
19 May 2025
Unprompted review
Reply from EasyMerchant Limited
Hi Joanne,
Thank you for your brilliant review (again!) — it really means a lot. We're so pleased we could get everything sorted after the delivery mix-up, and glad to hear you're still happy with the Terram and our team. We’ll always be here to help with the next project!
Kind regards,
The EasyMerchant Team
Received email straight after order…
Received email straight after order received, and one when order had been dispatched. Only had a problem with DHL.
9 May 2025
Reply from EasyMerchant Limited
Hi Beryl,
Thanks for the feedback! We're glad the order process and communication went smoothly, even if DHL didn’t quite hit the mark! Really appreciate your patience and your support.
Kind regards,
The EasyMerchant Team
very helpful person i spoke to…
very helpful person i spoke to regarding the membrane i puchased and super quick delivery
16 May 2025
Reply from EasyMerchant Limited
Hi Jean,
Thanks for your review! We’re really pleased to hear you had a helpful experience over the phone and that your order arrived super quickly. Appreciate the support!
Kind regards,
The EasyMerchant Team
Brilliant service.
Brilliant service thank you! My order arrived quickly but part of it was damaged in transit.
I emailed and George on the team was really helpful, dispatching a replacement that arrived the next day.
23 May 2025
Unprompted review
Reply from EasyMerchant Limited
Hi Luke,
Thanks for your lovely review! We're sorry to hear part of your order arrived damaged but really glad George could get a replacement out to you so quickly. We’ll pass your kind words on to him! Always happy to help and hope to assist you again soon.
Kind regards,
The EasyMerchant Team
Good service
8 May 2025
Reply from EasyMerchant Limited
Hi Russell,
Thanks for your feedback! We’re glad you were happy with the service and really appreciate your support.
Kind regards,
The EasyMerchant Team
Reply from EasyMerchant Limited
Hi there,
Thanks for your review! We’re so pleased to hear you found our team respectful and helpful—that’s exactly the kind of service we aim to provide.
Kind regards,
The EasyMerchant Team
Very high shipping costs
Only experienced the web site to date, now awaiting a very expensive delivery service, why these services ask for a review before even shipping the product is beyond me.
The main item of note was the wide stoke listed, but shipping costs are very expensive and not a fast enough to qualify the costs.
22 May 2025
Unprompted review
Reply from EasyMerchant Limited
Hey Neil.
Thank you for the review! Unfortunately I think it may be for another company as we don't sell that product.
Kind regards.
The EasyMerchant Team
Reply from EasyMerchant Limited
Hi Rich,
Thanks for your feedback! We’re really glad you were happy with the product, delivery speed, and pricing. Appreciate your support and hope to help again soon!
Kind regards,
The EasyMerchant Team
Helpful and accurate advice
Phoned to confirm details of my purchase and received polite and helpful details, delivered on time and in perfect order.
9 May 2025
Reply from EasyMerchant Limited
Hi John,
Thank you for your kind words! We're really pleased we could provide helpful info over the phone and that everything arrived on time and in perfect condition. Great to know you had a smooth experience from start to finish!
Kind regards,
The EasyMerchant Team
Reply from EasyMerchant Limited
Hi Martin,
Thanks for your review! It’s always nice to hear when we can beat expectations—glad to know the delivery arrived even earlier than promised!
Kind regards,
The EasyMerchant Team
Reply from EasyMerchant Limited
Hi Mark,
Thanks for the great feedback! We’re pleased to hear you were happy with the prices and fast delivery. We appreciate your support!
Kind regards,
The EasyMerchant Team
Good quality, reasonably priced
Ordered 10m of Terram for a garden project. Arrived reasonably quickly and appropriately packed. Would order again from these guys, especially as you can get different sizes
6 May 2025
Reply from EasyMerchant Limited
Hi Graham,
Thanks for your review! We're glad the Terram arrived in good time and that you were happy with the packaging and sizing options. We’d be more than happy to help with your next project!
Kind regards,
The EasyMerchant Team
Company fine, one of the products was rubbish
Helpful ordering. p&p is expensive per item. The gorilla tape we purchased was useless for the job it was advertised for. The Terram was fine.
4 May 2025
Lovely lady on the telephone which is a…
Lovely lady on the telephone which is a rarity these days. Item posted and delivered really quickly too. Overall excellent service.
1 May 2025
Reply from EasyMerchant Limited
Hi Neil,
Thank you for the lovely feedback! We’re so pleased to hear you had a great experience on the phone and that your item was posted and delivered quickly. We really appreciate your kind words and support.
Kind regards,
The EasyMerchant Team
Great product
Great product, my bunnies are so happy with it and it keeps them from going behind the sofa to pee!
24 April 2025
Reply from EasyMerchant Limited
Hi Cosmo,
Thanks for the brilliant review! We’re so glad your bunnies are happy—and even happier that your sofa is safe! 🐰 It’s always nice to know our products are making life easier in unexpected ways.
Kind regards,
The EasyMerchant Team
Amberstone …
Very good to deal with over the telephone.Prompt delivery and the order was complete and correct. Thank you.We shall use your services again.
2 April 2025
Reply from EasyMerchant Limited
Hi Neville,
Thank you for your kind words! We're so glad everything was correct, complete, and delivered promptly. Great to hear your call with us was a positive experience too. We look forward to helping you again!
Kind regards,
The EasyMerchant Team
Reply from EasyMerchant Limited
Hi Tina,
Thanks for your review! We're really pleased the communication was spot on and your order arrived on time. We appreciate your support and hope to help again soon!
Kind regards,
The EasyMerchant Team
Reply from EasyMerchant Limited
Hi there,
Thanks for your kind words! We're glad to hear everything went smoothly and your delivery was nice and quick. It was a pleasure helping you!
Kind regards,
The EasyMerchant Team
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