I used the message contact first and this was very good to use. As I thought I needed the membrane early, Easymerchant contacted their despatch department and they actually pushed the order through qu... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Easy professional company to deal with. I placed an order then my plans changed and didn't need the item. As it hadn't been dispatched they cancelled the order and refunded me straight away, no fuss... See more
Ordered on line by meter and price was very good, items arrived within a couple of days and the fabric was used with no issue, seems very good quality but postage was a little expensive, probably the... See more
Company replied
I would highly recommend this company. I ordered items and I needed some assistance with my order. I was assisted by polite knowledgeable personnel who sorted my issues. Great service from start to f... See more
Company details
Written by the company
For builders, contractors and tradesmen in the construction industry who can not afford delays in receiving critical goods. EasyMerchant guarantees you get the products you need, on time to finish your project without delays or cost over-runs. We stock a complete range of drainage, ducting and building plastics, that are accurately picked and quickly shipped so that you can finish your projects on time, every time.
EasyMerchant Limited
Written by the company
- The easiest way to order pipework systems and building materials direct to the building site.
- Here at EasyMerchant we believe in the so called “Service Triangle”. For anyone hasn’t heard of this before, it’s the connection between price, product and service. Our customers tell us that these are the three key factors that if met, wins their repeat business. Unfortunately, this would appear to have been lost on some of the other internet merchants out there, and the internet is full of cheap products, cheap staff, and an even cheaper delivery service. Here at EasyMerchant Limited we use our years of industry experience to optimise the entire process. We use our long standing connections with industry leaders to create an unbreakable network geared solely for your satisfaction.
The highest rated online drainage merchant in the UK!
We understand that customer service is the single most important business aspect and our mission is to impress every single customer.
Fast and accurate free shipping for all orders over £120!
Contact info
Unit 2, 18 Bridle Close, Finedon Road Industrial Estate, NN8 4RN, Wellingborough, United Kingdom
- 01371850120
- sales@easymerchant.co.uk
- easymerchant.co.uk
4.7
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Thank you very much
Thank you very much. It is the second time I’ve bought something for this company in a week always helpful much appreciated and And delivered within a couple of days thank you again, Gary G
14 March 2025
Reply from EasyMerchant Limited
Hi Gary,
Thank you for ANOTHER fantastic review! We’re so pleased to hear you’ve chosen to order from us twice and that you’ve found our team helpful. We really appreciate your support and are always happy to help. Hope to see you again soon!
Kind regards,
The EasyMerchant Team
Good service as always
1 March 2025
Reply from EasyMerchant Limited
Hi Barry,
Thanks for your review! It’s great to hear you’ve had consistently good service with us - we really appreciate your support and look forward to helping you again!
Kind regards,
The EasyMerchant Team
Good sales and customer service
Good sales and customer service, were able to help with shipping to Northern Ireland, which is always tricky, for a good price.
19 March 2025
Unprompted review
Reply from EasyMerchant Limited
Hi JB,
Thanks for your review! We know shipping to Northern Ireland can be tricky, so we’re really happy we could sort it for you at a good price. Great to hear you were happy with our sales and customer service too! We appreciate your support and hope to help you again soon.
Kind regards,
The EasyMerchant Team
Terram NP1000 membrane
Very easy and simple use service. Products are just what you order and quick delivery too.
9 March 2025
Reply from EasyMerchant Limited
Hi Mark,
Thanks for your review! We're really glad you found our service easy to use and that your order arrived quickly. We appreciate your support and look forward to helping you again!
Kind regards,
The EasyMerchant Team
What can I say
What can I say? Everything perfect?
Good customer service with friendly staff, products were spot-on and delivered on time—-well done.
I own two businesses. I know that some people just call it a job but then you get the exceptional people who do actually work for the company -well done to your staff.
Regards, JM property
24 February 2025
Reply from EasyMerchant Limited
Hi Jeff,
What a fantastic review! We’re so pleased everything was spot on, from the products to the delivery and customer service. It really means a lot to hear your kind words about our team - we’re lucky to have such a dedicated crew! Thanks for your support, and we’d love to help you again in the future.
Kind regards,
The EasyMerchant Team 🚀
Reply from EasyMerchant Limited
Hi Christian,
Thanks for your feedback! It’s great to hear you found the website easy to use and that your order arrived quickly. We really appreciate your support and hope to help you again soon!
Kind regards,
The EasyMerchant Team
Great company to do business with👍
3 March 2025
Reply from EasyMerchant Limited
Hi Dilwyn,
Thanks for your review! We’re really pleased to hear you’ve had a great experience with us. We appreciate your support and look forward to helping you again!
Kind regards,
The EasyMerchant Team 👍
Very happy with service
Everything about my order was easy and went smoothly. On receipt of my order one tiny item was missing but this was resolved very promptly and to my satisfaction. I shall certainly consider using this company for any future needs. Recommended
26 February 2025
Reply from EasyMerchant Limited
Hi Rab,
Thanks for your kind review! We’re so glad to hear your order went smoothly and that we could quickly sort out the missing item for you. It’s great to know you’d consider using us again—we’d love to help with anything you need in the future! Really appreciate the recommendation.
Kind regards,
The EasyMerchant Team 😊
Reply from EasyMerchant Limited
Hi Ray,
Thanks for your review! We’re glad everything went smoothly and that you were happy with the pricing. We appreciate your support and hope to help you again soon!
Kind regards,
The EasyMerchant Team
Accurate products description and good order turnaround time
The website was good/accurate at describing the product. The order itself was turned around and delivered quickly within a couple of working days
10 February 2025
Reply from EasyMerchant Limited
Hi David,
Thanks for your feedback! We’re really pleased you found the website accurate and easy to use, and that your order was delivered quickly. We appreciate your support and hope to help you again in the future!
Kind regards,
The EasyMerchant Team
Great product, fast delivery
21 February 2025
Reply from EasyMerchant Limited
Hi there,
Thanks for your review! We’re delighted to hear you were happy with both the product and the speedy delivery. We appreciate your support and look forward to serving you again!
Kind regards,
The EasyMerchant Team
Reply from EasyMerchant Limited
Hi there,
Thank you for your kind words! We’re really pleased you had an excellent experience with us. We appreciate your support and hope to help you again in the future!
Kind regards,
The EasyMerchant Team
Cost effective and delivered quickly
18 February 2025
Reply from EasyMerchant Limited
Hi Pauly,
Thanks for your feedback! We’re glad you found us cost-effective and that your order arrived quickly. We appreciate your support and hope to help you again soon!
Kind regards,
The EasyMerchant Team
Reply from EasyMerchant Limited
Hi Michael,
Thanks for your review! It’s great to hear you’re a returning customer and still happy with the product and delivery. We appreciate your support and look forward to helping you again!
Kind regards,
The EasyMerchant Team
Ordered, paid and then they cancelled.
I ordered, paid for and anticipated delivery of some flexible pipe.
Next thing I know they have cancelled the order without any explanation.
Left me having to find and reorder a substitute from another supplier.
I guess it is what it is.
3 February 2025
Reply from EasyMerchant Limited
Hey Kevin!
I called and spoke to you on Feb 11th and explained that you're outside of our standard delivery areas and that we unfortunately can't ship the coil to the highlands. You asked me to refund the item and I refunded it straight away.
We won't allow payment to be taken via the website until the person placing the order has read and accepted the delivery information, within it has a colour coded map of the areas we deliver to.
We work really hard for our 5* reputation, so it's really hurtful for us when we see a 1* review through no fault of our own :(
If you wouldn't mind editing it, I'd really appreciate it.
Kind regards.
Nathan.
Perfect customer service
I received a damaged item, a small component of my order. Easy Merchant support were on it straightaway and I had a replacement the next day. Fab experience overall, communication was friendly and timely and the products are exactly as described and of good quality.
14 February 2025
Reply from EasyMerchant Limited
Hi Ruth,
Thanks for your great review! We're sorry to hear that a part of your order arrived damaged, but we're really glad our team could sort it out quickly for you. It’s fantastic to hear you had a fab experience overall and that you were happy with the communication and product quality. We really appreciate your support and hope to help you again in the future!
Kind regards,
The EasyMerchant Team 😊
Quick and easy to deal with
14 February 2025
Reply from EasyMerchant Limited
Good morning,
Thanks for your review! We're glad you found us quick and easy to deal with. We appreciate your support and hope to help you again soon!
Kind regards,
The EasyMerchant Team 😊
Reply from EasyMerchant Limited
Thanks Karen!
Kind regards
The EasyMerchant Team
Purchase of Teram drive lining material…
Very helpful informative staff at the end of the phone,made it easy and stressful. I am a 79yrs young female and was dubious about buying a product I had no knowledge of,the guy on the phone helped advised and made it easy and with humour,also the website was informative too.
31 January 2025
Reply from EasyMerchant Limited
Hi June,
Thank you for your lovely review! We're so pleased to hear that we could make the process easy and stress-free for you. It’s great to know we helped you feel confident in your purchase. We really appreciate your kind words and hope to help you again in the future!
Kind regards,
The EasyMerchant Team 😊
Fast efficient delivery
10 February 2025
Reply from EasyMerchant Limited
Hi there,
Thanks for your review! We're glad to hear you were happy with the fast and efficient delivery. We appreciate your support and hope to help you again soon!
Kind regards,
The EasyMerchant Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.