East Durham Funeral Service ltd Reviews 

307
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 43 reviews, reviewers overwhelmingly had a great experience with this company. People frequently mention that the team is exceptionally professional, kind, and deeply supportive throughout the entire process. Customers consistently appreciate how incredibly helpful and respectful the staff are during such difficult and emotional times. Reviewers note that every single detail of the funeral arrangements is handled smoothly, carefully, and without any trouble. Consumers also mention the clear communication, regular updates, and helpful guidance provided regarding all necessary costs and options. Many individuals feel exceptionally grateful for the personalized care, genuine empathy, and comforting support received from beginning to end.

What people talk about most

Service

Clients share positive opinions on service, highlighting exceptional care and compassion during difficult... See more

Staff

Customers report a deep sense of satisfaction and appreciation regarding the staff. Reviewers consistently... See more

Customer service

Customers consistently note positive experiences with customer service, expressing deep gratitude for the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Tom, Ellen and all at East Durham Funeral Services were so helpful, respectful and professional from our first contact with them, right through to the day of the funeral itself. Nothing was too much... See more

Company replied

Rated 5 out of 5 stars

The whole process of organising my uncles funeral was made much easier due to the support we were given. Ellen guided us through everything and the service, flowers and car were beautiful. We don’t li... See more

Company replied

Rated 5 out of 5 stars

Excellent service by all involved. Ellen and Tom were outstanding to deal with and full of compassion. Nothing was too much trouble and they made the whole process much more bearable. Our family canno... See more

Company replied

Rated 5 out of 5 stars

We recently used East Durham Funeral Service following the passing of our mam, and I can’t thank them enough for the care and compassion they showed throughout such a difficult time. From the... See more

Company replied


Company details

  1. Funeral Home
  2. Funeral Director

Written by the company

East Durham Funeral Service is a long-establised family-run Funeral Directors providing a complete range of funeral services to in Peterlee, Easington, Horden, Blackhall, Wingate, Wheatley Hill, Trimdon Grange, Castle Eden.


Contact info

5.0

Excellent

TrustScore 5 out of 5

307 reviews

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5.0

All reviews

(307)

41 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Thank you to the team at East…

A huge thank you to the team at East Durham Funeral Service. They looked after my dad with dignity and respect and took care of us every step of the way with care and compassion.

They worked with us to ensure everything went perfect and that we had an amazing celebrant, Joanne at Caritas Ceremonies, who could help us share my Dad’s life story.

At every stage they guided us and made sure we and everything we wanted was in place working seamlessly with Joanne, Durham Crem, the web stream provider and the florist.

A personal, quality service by a local family run business.

Beautiful cars and kind caring people at every stage from collection to viewing and service completion. Hats off to them. When your teenage children comment on how well everyone does their job to look after their grandad, you know the service was spot on. Thank you from all the family 🐝🎸

25 April 2024
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Reply from East Durham Funeral Service ltd

Thank you for taking the time to share your comments. Really appreciated by all the team here, thank you!

Rated 5 out of 5 stars

Beautiful send off ⚘️

A Beautiful send off for my wonderful mam. This company go abouve and beyond in everything they do. They are very compassionate, thoughtful and conscientious throughout with nothing being a problem. I would Highley recommend this company.
.

12 April 2024
Unprompted review
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Reply from East Durham Funeral Service ltd

Thank you Tracy, we really appreciate your comments thank you

Rated 5 out of 5 stars

Thoughtful and Companionate Service

On the passing of my husband I telephoned East Durham Funeral Homes who from the initial phone call were very helpful and compassionate throughout. Tom came to visit us as a family and discussed the process with ourselves to ensure my husband had the funeral which we all wanted. When family members wished to visit the Chapel of Rest they were very welcoming and gave us the time that we needed to say our goodbyes. Thank you to Tom and Ellen for an excellent service.

21 March 2024
Unprompted review
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Reply from East Durham Funeral Service ltd

Thank you Pauline and family,
Regards Tom, Ellen and team

Rated 5 out of 5 stars

My mam passed away and east Durham…

My mam passed away and east Durham funeral service have been absolutely amazing from start to finish. They have been there every step of the way.
Staff are excellent, very attentive and extremely professional.
They gave my mam the funeral she deserved and I couldn’t be more happy of how the day went.
Thank you east Durham
Louise and John . (Turner family )

4 April 2024
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Reply from East Durham Funeral Service ltd

Thank you very much for such a lovely review xx

Rated 5 out of 5 stars

Wonderful family ran business

East Durham Funeral Service is a family run business and it shows with their compassionate care and dedication. Tom helped with every detail of the funeral so we didn’t have to worry about missing anything. Ellen kept us informed at every step. Both Tom and Ellen provided a wonderful service and the day went smoothly. Thank you East Durham Funeral Service.

13 February 2024
Unprompted review
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Reply from East Durham Funeral Service ltd

Thank you, much appreciated, regards Tom, Ellen and team

Rated 5 out of 5 stars

East Durham funeral homes were so supportive

East Durham funeral homes in ere fabulous in helping plan my dad’s funeral. Everything came together beautifully to give my dad the best send off.

28 March 2024
Unprompted review
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Reply from East Durham Funeral Service ltd

Thank you, much appreciated, regards Tom, Ellen and team

Rated 5 out of 5 stars

Impressed with the support and guidance offered

My cousin passed away suddenly and , as next of kin , I had to arrange a dignified and suitable funeral service but this was complicated as I live 350 miles away . Tom Maddison at East Durham Funeral Service was very helpful and supportive, guiding me as to the most cost effective solution. The service was beautifully arranged and it all went very smoothly on the day .

21 February 2024
Unprompted review
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Reply from East Durham Funeral Service ltd

Thank you so much for the kind review

Rated 5 out of 5 stars

Thank you EDFS

This is a family run business, where all of the small details matter. We couldn't have asked for anything more from the whole team during our time of loss. Thank you everyone for all of your help and support during this time.

29 March 2024
Unprompted review
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Reply from East Durham Funeral Service ltd

Thank you, much appreciated, regards Tom, Ellen and team

Rated 5 out of 5 stars

Excellent service

The service from the whole team made everything so much easier for our family, always going the extra mile. I would highly recommend

22 March 2024
Unprompted review
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Reply from East Durham Funeral Service ltd

Thank you so much for the kind review

Rated 5 out of 5 stars

Fabulous arranged funeral

The funeral was beautiful and arranged with care and respect.
The staff were polite... friendly.. caring... warm and friendly.
Staff members a treasure and felt like family.
The chapel of rest had a warm and peaceful feeling i would reccomend east durham to everyone as nothing was too much for them

The funeral was beautiful

11 March 2024
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Reply from East Durham Funeral Service ltd

Thank you so much for the kind review

Rated 5 out of 5 stars

Compassionate and caring

From initial contact all staff were respectful, compassionate and considerate. All the necessary arrangements for the funeral and burying of the ashes were carried out to a high standard. Thank you for all your help and guidance.

9 January 2024
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Reply from East Durham Funeral Service ltd

Thank you Margaret

Rated 5 out of 5 stars

Heartfelt thanks to all at East Durham…

Heartfelt thanks to all at East Durham Funeral Service.
Everything was dealt with adeptly and sensitively.
At a time when you are in particular need of guidance and support, the team could not have served us better.
We have received so many comments on what a beautiful and fitting tribute the funeral was to our mam. Again, thank you East Durham Funeral Services x

5 March 2024
Unprompted review
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Reply from East Durham Funeral Service ltd

Thank you Janet

Rated 5 out of 5 stars

Very caring & professional service

Very caring & professional service, Tom was very courteous & sympathetic when he first came to see us, the kindness & support carried on through Ellen whenever we had questions or needed to make adjustments/requests and Charlotte for the professional way she carried out the proceedings on the day of my Dads funeral & looking after us all. A very good service provided at very sad time for us as a family.

6 March 2024
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Reply from East Durham Funeral Service ltd

Thanks Ian, really appreciate your time to write this review

Rated 5 out of 5 stars

Cannot recommend East Durham Funeral…

Cannot recommend East Durham Funeral Service high enough. Very professional and Sensitive staff. They explained the whole process and arranged everything in accordance with our wishes. They dealt with all our queries and concerns promptly and efficiently whether by phone or by email, to ensure the whole day went as smoothly as possible.

7 March 2024
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Reply from East Durham Funeral Service ltd

Thanks Andrea, much appreciated, regards Tom, Ellen and team

Rated 5 out of 5 stars

Ours was a simple funeral

Ours was a simple funeral, and EDFS were professional and dignified throughout. Very helpful staff were able to find the details of a previous funeral which we wanted to use as a reference. Communication was excellent and there was no pressure or "up-selling". They arranged everything with the vicar and the Crematorium and the whole process was seamless. It was at the cheaper end of the price range, but that didn't make us feel any less important.

19 February 2024
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Reply from East Durham Funeral Service ltd

Thank you so much Ian
Many thanks from all the team here

Rated 5 out of 5 stars

J Anderson

Very pleased with the service provided.

21 February 2024
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Reply from East Durham Funeral Service ltd

Much appreciated, regards Tom

Rated 5 out of 5 stars

Professional, caring service

From start to finish an excellent service very caring and professional thank you Tom and Ellen

23 February 2024
Unprompted review
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Reply from East Durham Funeral Service ltd

Thank you, this means a lot! Kind regards Ellen

Rated 5 out of 5 stars

John Taylor funeral.

Tom, Ellen and their team were totally professional in delivering a beautiful send off for a lovely gentleman John Taylor. They are always very considerate and a pleasure to deal with.

23 February 2024
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Reply from East Durham Funeral Service ltd

Thank you Tony, much appreciated, regards Tom and team

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