We were signed up for this subscription which we never even submitted. I contacted their email for customer service multiple times and never ever received a response back. We put return to sender for... See more
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I have been nothing but extremely pleased with Early Moments! Purchased the subscription for my newborn grandson last year. Recently my daughter wanted to switch the age usage of books; you guys res... See more
Company replied
Our granddaughter is on the autism spectrum and while we have not yet met her, we are told that she LOVES her books. She looks at them every day and is excited when new books arrive. We live in anot... See more
Company replied
I am very happy with every aspect of Early Moments. They have been prompt with processing orders, answering questions, etc. The selections for books are excellent and no issues with the process of mon... See more
Company replied
Company details
Information provided by various external sources
Early Moments has been publishing books and offering children's book subscriptions for over 50 years. We're proud to support some of America's most prestigious brands, including Dr. Seuss™, Disney, Sesame Street and Baby Einstein®.
Contact info
934 Plaza Drive, 17754, Montoursville, United States
- 1-800-724-1818
- earlymoments.com
3.9
Great
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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I love the books me and Lizzie like to…
I love the books me and Lizzie like to read them
27 April 2022
Reply from Early Moments
Hi Diane, We are thrilled you and Lizzie are enjoying reading these books together. Thank you for collecting with us! -Your Early Moments Customer Care Team
Reply from Early Moments
Hi Kenneth, We appreciate the 5 star review. Happy Reading! -Your Early Moments Customer Care Team
Such amazing books … great price and…
Such amazing books … great price and love that I can pick them out of a few .
25 April 2022
Reply from Early Moments
Hi Lacy, We are thrilled your are enjoying your books! Thank you for the awesome review. - Your Early Moments Customer Care Team
I am very happy with every aspect of…
I am very happy with every aspect of Early Moments. They have been prompt with processing orders, answering questions, etc. The selections for books are excellent and no issues with the process of monthly selections. The packages arrive in good condition and high quality books. The price of each package is very good. I look forward to many more packages.
23 April 2022
Reply from Early Moments
Hi Cheryl, Thank you for the wonderful review. We are thrilled you are enjoying the program. Happy Reading!
-Your Early Moments Customer Care Team
Great Program!
22 April 2022
Reply from Early Moments
We appreciate the 5 star review! Thank you for reading with us. - Your Early Moments Customer Care Team
I never even enroll this membership and…
I never even enroll this membership and you guys are charging me 2 times in a month. Cancel it please
17 April 2022
Reply from Early Moments
Hi Gabby, We’re sorry for any confusion. We're strictly a subscription program, as outlined clearly at checkout in our Membership Agreement. But we get it, life's busy and it's possible to miss the details! You can log into your account 24/7 www.earlymoments.com/dashboard to make changes to your subscription or message us and we'll assist! But no worries, your subscription has been cancelled as a result of this review.
Please reach out to us directly should you have any other questions or concerns:
phone: 1-800-353-3140
email: customercare@earlymoments.com
message: www.facebook.com/earlymoments
- Your Early Moments Customer Care Team
Reply from Early Moments
Hi Gina, we are thrilled your grandson is enjoying each special shipment. Happy Reading! - Your Early Moments Customer Care Team
Reply from Early Moments
Hi Natasha, We appreciate your review! Thank you for collecting with us.
-Your Early Moments Customer Care Team
Reply from Early Moments
Thank you for the review Antoine. Happy Reading!
-You Early Moments Customer Care Team
great service and selection
11 April 2022
Reply from Early Moments
Hi Michelle, Thank you for the wonderful review. We are thrilled you are enjoying your books and our program!
-You Early Moment Customer Care Team
Poor Website Experience
Your website experience is truly terrible. There are such limited options to click on to navigate where you need/want to go.
9 April 2022
Reply from Early Moments
Hi Amanda,
We're so sorry to hear that. We'd love to help you with your request, whatever it may be. Please reach out to us for assistance:
Chat live: www.earlymoments.com
Email: customercare@earlymoments.com
DM: www.facebook.com/earlymoments
- Your Early Moments Customer Care Team
Did I sign up to continuously receive…
Did I sign up to continuously receive books every month? The books are great and all, but I don't want to keep receiving books anymore. What do I do?
6 April 2022
Reply from Early Moments
Hi Adam,
We're sorry for any confusion! When ordering your welcome package, you expressed your desire to enroll in our book subscription program. As part of our checkout process, you reviewed and checked “agree” to the subscription terms. We also included details of your subscription in your order confirmation email, and we sent a preview email showing the contents of your subsequent subscription package. We send these fun preview emails to give subscribers a chance to get excited about what’s coming next, swap titles if needed, or pause/skip or cancel shipments, if desired.
You are always in control of your subscription, as noted on the card enclosed in your welcome package and your confirmation email. We make it easy to sign into your dashboard to manage your subscription 24/7, so you can adjust frequency of shipments, manage books in a specific shipment, pause, skip or cancel if needed.
Please reach out to us if you have any further questions.
Chat live: www.earlymoments.com
Email: customercare@earlymoments.com
DM: www.facebook.com/earlymoments
- Your Early Moments Customer Care Team
My grandson really enjoying the boooks
5 April 2022
Reply from Early Moments
Hi Patricia, We are thrilled your grandson is enjoying his books! Happy Reading!
No Title Needed
I was under the impression that I would be charged once a month with one group of books at that time sent. I was charged 3 times a month.
1 April 2022
Reply from Early Moments
Hi Robi, We are very sorry you received more books than your expected. We send these fun preview emails to give subscribers a chance to get excited about what’s coming next and make changes as needed. You are always in control of your subscription. We make it easy to sign into your dashboard to manage your subscription 24/7, so you can adjust frequency of shipments, manage books in a specific shipment, pause, skip or cancel if needed. Please reach out to us if you have any further questions.
Chat live: www.earlymoments.com
Email: customercare@earlymoments.com
DM: www.facebook.com/earlymoments
- Your Early Moments Customer Care Team
My granddaughter gets so excited when…
My granddaughter gets so excited when her books get delivered. This is a great way to get little ones interested in reading.
1 April 2022
Reply from Early Moments
We appreciate the awesome review Jodi! Thank you for sharing the gift of reading with your granddaughter.
We love reading Disney books because…
We love reading Disney books because they offer a variety of ways to help keep children interested 😊
31 March 2022
Reply from Early Moments
Hi Jessica, Thank you for the 5 star review! We are thrilled your family is enjoying our awesome Disney collection! -Your Early Moments Customer Care Team
I really liked the fact that your…
I really liked the fact that your company allowed me to send the books to my grandson and debit my account. Customer Service was awesome. Thank You!!
31 March 2022
Reply from Early Moments
Hi Lorie, Thank you for giving the gift of reading to your grandson!
-You Early Moments Customer Care Team
Definitely a scam
Definitely a scam. Placed some books in my cart. Exit off of it. Next thing you know usps delivered books that I didn’t even give an ok for. Now they sending me letter in the mail about sending it to collections if I don’t may a payment by a certain time. It’s not right how they do you. Something needs to be done about this situation
29 March 2022
Unprompted review
Reply from Early Moments
Hi Jasmine, We would never process an order that wasn't completed, possibly you declined the bonus offers and assumed the order was cancelled completely? We would like to get this sorted out right away. Please reach out to us for a prompt resolution.
Chat live: www.earlymoments.com
Email: customercare@earlymoments.com
DM: www.facebook.com/earlymoments
- Your Early Moments Customer Care Team
There were an excellent place to order…
There were an excellent place to order books for my grandkids. They were always on time
29 March 2022
Reply from Early Moments
Hi Kareen, We are thrilled you are enjoying collecting with us! Happy reading!
-You Early Moments Customer Care Team
I have been nothing but extremely…
I have been nothing but extremely pleased with Early Moments! Purchased the subscription for my newborn grandson last year. Recently my daughter wanted to switch the age usage of books; you guys responded INSTANTLY with a return e-mail and even let me take advantage of a "first time order" deal! Jessica, Armen and especially Isaiah are just thrilled with their Baby Einstein books and they have an entire shelf of Dr. Seuss to enjoy when he gets a little older. Best spending I have done in awhile!
28 March 2022
Reply from Early Moments
Dear Cathy,
We are so happy to hear how much your grandson is enjoying his books! We pride ourselves on outstanding customer service and are thrilled to hear that you received nothing less! Happy reading! - Your Early Moments Customer Care Team
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