We were signed up for this subscription which we never even submitted. I contacted their email for customer service multiple times and never ever received a response back. We put return to sender for... See more
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See what reviewers are saying
I have been nothing but extremely pleased with Early Moments! Purchased the subscription for my newborn grandson last year. Recently my daughter wanted to switch the age usage of books; you guys res... See more
Company replied
Our granddaughter is on the autism spectrum and while we have not yet met her, we are told that she LOVES her books. She looks at them every day and is excited when new books arrive. We live in anot... See more
Company replied
I am very happy with every aspect of Early Moments. They have been prompt with processing orders, answering questions, etc. The selections for books are excellent and no issues with the process of mon... See more
Company replied
Company details
Information provided by various external sources
Early Moments has been publishing books and offering children's book subscriptions for over 50 years. We're proud to support some of America's most prestigious brands, including Dr. Seuss™, Disney, Sesame Street and Baby Einstein®.
Contact info
934 Plaza Drive, 17754, Montoursville, United States
- 1-800-724-1818
- earlymoments.com
3.9
Great
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Too expensive for 3 books a month
3 June 2022
Reply from Early Moments
Hi Chelsa, With few exceptions, our prices are as good or better than you'll find elsewhere for books of this size and quality, and these are your favorites from childhood, delivered right to your door.
We can confirm that your subscription is cancelled, you will not be charged again. Thank you for reading with us!
My nephews enjoy the books they…
My nephews enjoy the books they receive. Early moments is easy to order and very helpful when you need help with anything. Will be with the company as long as I can afford books for my nephews.
3 June 2022
Reply from Early Moments
Hi Joann, Thank you for sharing the gift of reading! Happy Collecting! - Your Early Moments Customer Care Team
Love the concept and book choices
1 June 2022
Reply from Early Moments
Hi Andrea, We are thrilled to hear you are enjoying our program. Happy Reading!
I never received the books and it is…
I never received the books and it is not clear as to rather or not I am going to get the books. I do not have an alternate address and I have never had a problem receiving anything before. If I don't get the books I will cancel my membership and go with a book club that will get the books that I paid for to me.
31 May 2022
Reply from Early Moments
Hi Lisa, We are distressed to hear you have not received your packages. We are showing that all shipped books have been delivered to the address on file.
Please reach out to us and we will resolve this right away.
email: customercare@earlymoments.com
message: www.facebook.com/earlymoments
Very crappy website and always takes…
Very crappy website and always takes way longer than said to get the books
30 May 2022
Reply from Early Moments
Hi Brianna, We are sorry to hear you have had trouble with your online dashboard. Please reach out to us and we will trouble shoot this right away.
email: customercare@earlymoments.com
message: www.facebook.com/earlymoments
😎 awesomeness yyaaaayyyy 🎉😊
29 May 2022
Reply from Early Moments
Hi Tamira, We are thrilled you are enjoying collecting with us! Happy Reading! - You Early Moments Customer Care Team
My granddaughter loves these books and…
My granddaughter loves these books and learned to read with them
29 May 2022
Reply from Early Moments
Hi Michael, Thank you for sharing the gift of reading! Happy Collecting! - Your Early Moments Customer Care Team
The books are great, However shipping information is not properly provided.
The books I recieve are great! However, the shipping information is never sent to me properly and the package arrives at times completely unknown.
17 May 2022
Reply from Early Moments
Hi there, We are thrilled you are enjoying the books. We want to ensure you are receiving our future shipment and tracking emails as expected. Please reach out to us and we will get this resolved right away.
www.earlymoments.com/dashboard
email: customercare@earlymoments.com
message: www.facebook.com/earlymoments
I canceled my account and I am still…
I canceled my account and I am still being charged every month.
15 May 2022
Reply from Early Moments
Dear Lakendra,
We're sorry for any confusion. It looks like you cancelled your seasonal packages, but your monthly subscription was left active. We can confirm that your monthly subscription is now cancelled as well.
Thank you for reading with us,
- Your Early Moments Customer Care Team
Everything is all good
12 May 2022
Reply from Early Moments
Hi Cynthia, Thank you for the 5 star review. We are thrilled you are enjoying the program! Happy collecting!
I love these books I bought them when…
I love these books I bought them when my kiddos were little now I buy for my granddaughter
10 May 2022
Reply from Early Moments
We appreciate the 5 star review Keisha! Thank you for sharing the gift of reading. - Your Early Moments Customer Care Team
It is great books
It is great books. My daughter loves her Dr. Seuss's book and Disney books also
10 May 2022
Reply from Early Moments
Thank you for the wonderful review. We are thrilled your daughter is enjoying our Disney and Dr. Seuss collections. Happy Reading! - Your Early Moments Customer Care Team
Everything is great
Everything is great, I am purchasing books for my granddaughter, my own kids enjoyed these in the 80's.
9 May 2022
Reply from Early Moments
Thank you for giving the gift of reading, Anne!
Reply from Early Moments
Thank you for your 5-star review! We are thrilled to have you collecting with us!
The gift that keeps giving!!!
My subscription started with my first granddaughter and now she has two little sisters that will enjoy them too. I love the convenience and variety of reading levels that we have received. Thank you for the gift of lifetime learning. 🙂🙂🙂🙂🙂
6 May 2022
Unprompted review
Reply from Early Moments
Hi Jeanine,
We're so thrilled to hear that your grandchildren are enjoying their books! Thank you for giving the gift of reading!
- Your Early Moments Customer Care Team
this was a scam.
this was a scam.
(Update) the line above is the only context I gave on Trust pilot regarding my situation with the company. However somehow in their reply they knew I was referring to thier predatory subscription only tactic that got me and charged me $21.99 every four weeks for three books I never selected. After only wanting to purchase one book for $1 as they originally advertized. The very fact they knew why I was upset like many others with their company simply proves they are actively aware many are unhappy with their methods, but chose to continue being deceptive. I maintain my 1 star review for this horrible company.
3 May 2022
Reply from Early Moments
Hi Travis, We're sorry for any confusion. We’re strictly a subscription program, as outlined clearly at checkout in our Membership Agreement. But we get it, life's busy and it's possible to miss the details! You can log into your account 24/7 to make changes to your subscription or contact us and we'll assist!
Your subscription is cancelled and you will not be charged again. Please reach out if you need any additional assistance.
www.earlymoments.com/dashboard
email: customercare@earlymoments.com
message: www.facebook.com/earlymoments
Blame customer for their website design bug
Upon subscription, in their website instruction states customer should be able to skip, resume, cancel and re-subscribe at ANYTIME.
So I tried them.
I thought I have successfully canceled and re-subscribed as my subscription status shows Canceled then changed back to Active. But later I was not able to login to my account. So I reached out to customer service.
Instead of providing support, they blame me for canceling before shipping of the welcome package, and states that was an action indicates that I'm not interested in subscribing, that I was only taking advantage, and the account was deactivated because of the cancellation.
Well, if someone is taking advantage, at least wait after the welcome package has shipped and then cancel?
If cancellation at certain time period will result in permanent deactivation of the account, please state so in your instruction.
If re-subscription doesn't work ANYTIME, should also state that in the instruction.
If the account is disabled, don't display Active to the front end user.
Overall it was a very confusing and unpleasant experience
3 May 2022
Unprompted review
Reply from Early Moments
Hi Kory, We're very sorry for any confusion and frustration regarding the welcome package and you account. When we set up an offer specifically for new subscribers, it is structured around knowing a customer has a long-term interest in our product, and thus we can give a very deep discount. If you express that you do not intend to continue a subscription with us, and cancel before the welcome package even ships, our system automatically stops shipment on the welcome package. We're sure you can understand that sending deeply discounted packages to those who do not intend to subscribe would not be sustainable. You certainly may cancel your subscription at any point in the future, but if you cancel before the welcome package ships, you become ineligible for that discounted package.
My Daughter loves the books she gets
My Daughter loves the books she gets. As soon as she sees the box she tells us she got her books.
2 May 2022
Reply from Early Moments
Hi Taleesha, We are thrilled your daughter is enjoying her books. Thank you for collecting with us! Happy Reading! - Your Early Moments Customer Care Team
I got a list of books that were coming
I got a list of books that were coming. I changed the books and the got different ones I already have
29 April 2022
Reply from Early Moments
Hi Nancy, We are so sorry to hear this. We want to make this right. Please reach out to us directly so we can resolve this right away.
email: customercare@earlymoments.com
message: www.facebook.com/earlymoments
- Your Early Moments Customer Care Team
Love your book selection!
27 April 2022
Reply from Early Moments
Hi Selene, Thank you for reading with us. We are thrilled you are enjoying these classic titles! -Your Early Moments Customer Care Team
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