We were signed up for this subscription which we never even submitted. I contacted their email for customer service multiple times and never ever received a response back. We put return to sender for... See more
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I have been nothing but extremely pleased with Early Moments! Purchased the subscription for my newborn grandson last year. Recently my daughter wanted to switch the age usage of books; you guys res... See more
Company replied
Our granddaughter is on the autism spectrum and while we have not yet met her, we are told that she LOVES her books. She looks at them every day and is excited when new books arrive. We live in anot... See more
Company replied
I am very happy with every aspect of Early Moments. They have been prompt with processing orders, answering questions, etc. The selections for books are excellent and no issues with the process of mon... See more
Company replied
Company details
Information provided by various external sources
Early Moments has been publishing books and offering children's book subscriptions for over 50 years. We're proud to support some of America's most prestigious brands, including Dr. Seuss™, Disney, Sesame Street and Baby Einstein®.
Contact info
934 Plaza Drive, 17754, Montoursville, United States
- 1-800-724-1818
- earlymoments.com
3.9
Great
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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FRAUD
We were signed up for this subscription which we never even submitted. I contacted their email for customer service multiple times and never ever received a response back. We put return to sender for the items and luckily our credit card blocked and returned all of the money they charged and also PayPal blocked them from charging us any further too.
26 December 2024
Unprompted review
Suggestion is to add baby's name on…
Suggestion is to add baby's name on cover or within the story to make the story more personalized for the child.
2 March 2024
Subscription is for a friend's children
Subscription is for a friend's children
It took a while for them to receive their first shipment.
4 March 2024
Great Company for Children's Books
I really like their Children's books and the large variety of books they have for children featuring characters they kmow💓
29 February 2024
I love these books for my…
I love these books for my granddaughter. She gets so excited to receive something in the mail just for her. The experience with EM is fantastic. I have not skipped any of the orders, but love the fact that I can at anytime. I highly recommend this company❤️
31 December 2023
Pkg on time and in great condition
31 October 2023
Love the Dr Suess books
I'm very pleased with the Dr Suess books. I read them all to my son 30 years ago and now I'm able to read them to my granddaughter.
28 October 2023
I had all of the Dr Suess books for my…
I had all of the Dr Suess books for my son growing up and then to his 3 sons who are now grown men. I have a very precious great grandson who is now enjoying what his uncles and grandfather did. I think this is a wonderful program for all young children, so THANK YOU😊‼️👍🏼
27 September 2023
I was sent the monthly books as stated…
I was sent the monthly books as stated and there were no duplicates. I had finished receiving the Dr. Seuss series.
27 September 2023
Dr.Suess in the mail!
We love getting the Dr. Suess books every few weeks. My granddaughters library is building and we love the stories.
30 August 2023
Reply from Early Moments
Hi Terry, Thank you for your review! We love sharing these classic titles with your family. Happy Reading!
Didnt receive order
21 August 2023
Unprompted review
Reply from Early Moments
Hello Amy, We apologize that we were unable to accept your order for our discounted welcome package due to a prior business relationship with our company, and for any disappointment this may have caused. A full refund for you purchase was issued back to your payment method within 5 business days of your attempted order.
If you have any questions at all, please reach out to our Customer Care Team at contact@hookedandcompany.com
My grandson loves to be read to and his…
My grandson loves to be read to and his mother is saving his books so he can read them himself one days
28 July 2023
Reply from Early Moments
We're delighted to hear your family is enjoying the book subscription, Rita. Thank you for collecting with us!
I haven’t received my package but you…
I haven’t received my package but you guys claimed it was in my mailbox. I will be canceling my subscription until further notice.
28 July 2023
Reply from Early Moments
Hello Christian,
We're so sorry to hear that your recent order did not arrive. We've located your subscription and don't see that you've reached out to our Customer Care Team regarding this failed delivery by USPS. We'd love the opportunity to resolve this for you, so please look for an email from a Customer Care Specialist in your inbox shortly.
I haven't gotten and books in 3 months…
I haven't gotten and books in 3 months and you're still charging me
27 May 2023
Reply from Early Moments
Hello Leanne,
We are distressed to hear you have not received your packages, as we've reviewed your subscription history and see that USPS confirmed the deliveries to your address on file.
This is not the experience we want for your Little Reader(s), and we've followed up with you via email to correct this issue ASAP. We look forward to your response.
-Your Hooked & Company Customer Care Team
Ok my last shipment I got 2 books that…
Ok my last shipment I got 2 books that were the same.
27 April 2023
Reply from Early Moments
Hello Lilia, We're so sorry for any mistake that may have occurred during the packaging process at our warehouse, as we've taken a look at your shipment history and do not see that any duplicates have been sent. Please reach out to us via the link provided below so we can correct this issue for you. We look forward to hearing from you.
Contact us: http://www.hookedandcompany.com/contact
Kids are loving the books!
Kids are loving the books when they arrive! They're easily identifiable that the deliver belongs to them. Communication to me about pending deliveries is great so I can review the next shipment.
27 April 2023
Reply from Early Moments
Hello Nancy, thank you for your feedback. We are delighted to hear your family is enjoying is book deliveries. Thank you for collecting with us!
I love all the books that I have got…
I love all the books that I have got from you all but I wish you would let us decide on the extra books that we order and not just from what you choose!!
27 March 2023
Reply from Early Moments
Hi Fonda,
Thank you for your review and feedback. We're delighted to hear that your family is enjoying our book club. Please reach out to our Customer Care Team if you have questions or need assistance with adjusting your subscription packages, we're happy to help! You may reach us via email or Chat with us live here: http://www.hookedandcompany.com/contact
- Your Hooked & Company Customer Care Team
The books are nice
The books are nice, BUT I had no control of wanting to accept or deny a package. You could change books if you want and never sure when the money wad coming out of my account. I canceled my subscription
26 March 2023
Reply from Early Moments
Hi Mary,
We're so sorry for any inconvenience or confusion. The preview emails we send out before each package is shipped details the cost and date we will send the package. However, if you're not happy with the books we've selected, you can manage your subscription at any time via the dashboard link provided in the email. On your dashboard, you have the option of skipping the package and we will offer a new set for your little reader. You may also set a fixed date on your subscription to avoid any surprise packages.
Please reach out to our Customer Care Team if you have any questions, and we'll be happy to clarify or assist you: http://www.hookedandcompany.com/contact
Knew it was too good to be true
I signed up for the book club, days later PayPal refunded my money (without me prompting or any explanation from the company) and now I cannot log in to my Dashboard to cancel the subscription that will inevitably be taken out of my account.
3 March 2023
Unprompted review
Reply from Early Moments
Hi Samantha, we see you've already corresponded with our customer care team, so you know your package was cancelled when you paused your subscription before your welcome package had shipped. Again, we're sorry for any confusion.
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