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Review summary

Created with AI, based on recent reviews

Evaluating 122 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the helpfulness and knowledge of the staff. Many appreciate the wide variety of products available, the competitive pricing, and the convenience of ordering. The delivery service is frequently described as fast and reliable, with many orders arriving quicker than expected. However, some customers experienced issues with their orders, including delayed or lost deliveries. A few people also noted receiving incorrect or unsatisfactory products, and some mentioned that certain items they regularly purchased were no longer stocked or had changed in quality.

What people talk about most

Delivery service

Users describe positive interactions with delivery services, frequently praising the speed and efficiency of... See more

Product

People report positive experiences with product. Customers consistently praise the great choice and variety... See more

Order

Clients share ambiguous opinions on order. Many customers praise the easy ordering process, quick delivery,... See more

Service

Customers had positive experiences with service. Many reviewers consistently praise the excellent and... See more

Price

Reviewers mention positive feedback about price. Customers frequently praise the competitive and reasonable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It’s not one member of staff, it’s all three members at the e-vapes store in Paisley. Mags, Brogan and Kira are the most amazing women. As well as knowing what I regularly buy with the right nic... See more

Rated 5 out of 5 stars

This is the only evape store i trust . They have never let me down and are so honest regarding what stock they have in/ whats due in and then keeping me updated in real time when new stock I'm interes... See more

Rated 5 out of 5 stars

Company has gone out of their way to ensure consistency of vape liquid, particularly with artisan british gold. They actually send meaningful, targeted emails rather than just spam, to let you know w... See more

Rated 5 out of 5 stars

Ive shopped with this company for years, started off in st helens when i was pregnant i got help from the staff to switch from ciggies to a vape and ive never looked back. i now shop in st johns and t... See more


Company details


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

168 reviews

5-star
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1-star

How this company uses Trustpilot

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Rated 1 out of 5 stars

I placed a order and yet I didn't not…

I placed a order and yet I didn't not get what I ordered, when I contacted them they completely ignored me, so please do not give this company your money as when they make mistakes they just ignore you,
Pick a company that cares about its customers and realises that without them they have no business..

1 June 2025
Unprompted review
Rated 1 out of 5 stars

Order not received after 5 days...

Order not received despite being express next working day delivery, customer service non existent, no response via email, chat on website or Facebook. Ordered on 3rd of February it's now the 8th and the courier haven't even yet received the order. I placed the order online rather than going to my local shop as I was unwell and couldn't leave the house. I've since had to purchase more liquids. Would have been cheaper paying £4.50 for the bus and getting my order from the shop as prices are also more expensive online. Really disappointed as been using my local e-vapes store for years. Turns out Manchester doesn't hold a patch on Dunfermline. Won't be ordering online again.

3 February 2026
Unprompted review
Rated 5 out of 5 stars

This is the only evape store i trust

This is the only evape store i trust . They have never let me down and are so honest regarding what stock they have in/ whats due in and then keeping me updated in real time when new stock I'm interested in has been delivered. I like Vip/ artisan british Gold, it does sell out super fast . I was disappointed but impressed, when they decided a much waited on delivery of this was below par , they must have lost quite a lot of money in the short term canceling all pre orders of it. Excellant standards.

1 December 2025
Unprompted review
Rated 5 out of 5 stars

Very easy to deal with

Very easy to deal with, one of the few stockists of my preferred vape fluid. Really quick response, dispatch and delivery. Plus they do not flood your inbox with marketing emails.

1 February 2026
Unprompted review
Rated 5 out of 5 stars

Ive shopped with this company for…

Ive shopped with this company for years, started off in st helens when i was pregnant i got help from the staff to switch from ciggies to a vape and ive never looked back. i now shop in st johns and the service is great there too, staff are always willing to help knowledgeable about all of the products and so friendly!

18 December 2025
Unprompted review

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