Half my order was missing and I have received no reply from this company as to where the rest of my order is. AI robot sends you an email saying they will be in touch, this is now a week ago. Don’t wa... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Avoid This Store at All Costs! I am writing this review to share my extremely frustrating experience with this company. After purchasing items and paying a substantial amount, I never receive... See more
Excellent deal on Riot squad Nic salt liquid. Shame they didn’t have the full stock in of my favourite flavour Bubblegun I settled for the 3 bottles available although it made me try others... Very qu... See more
Company replied
UPDATE: from 1 to 3 starsm 2 bottles received today. No explanation or contact. Keep your customers in touch. There is no need for this to happen. Either remove the telephone numbers or update... See more
Company details
About E-Liquids UK - Online Vape Shop
Written by the company
E-Liquids UK is a premium online vape shop based in Surrey, United Kingdom. We stock the latest Vape Kits from popular vape companies such as SMOK, Aspire & GeekVape. No Gimmicks. Just E-Liquids. Stocking well over 2000+ E-Liquid flavours and nicotine salts from major vape brands including Beard Vape Co, Kingston, Charlies Chalk Dust & Nasty Juice.
Not only are E-Liquids UK a well-established vape shop we are also CBD enthusiasts who take the concept of CBD treatments seriously. We only work with CBD brands that can supply legitimate and up to date lab reports for their CBD products so that we can be sure the products we sell to our customers are of the highest quality.
We look forward to exceeding your expectations!
Not only are E-Liquids UK a well-established vape shop we are also CBD enthusiasts who take the concept of CBD treatments seriously. We only work with CBD brands that can supply legitimate and up to date lab reports for their CBD products so that we can be sure the products we sell to our customers are of the highest quality.
We look forward to exceeding your expectations!
Contact info
21, Church St, GU7 1EL, Godalming, United Kingdom
- 020 8243 8503
- support@e-liquids.uk
- e-liquids.uk
2.1
Poor
1K reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from E-Liquids UK - Online Vape Shop
Hello Christopher!
Aha a new drip tip can bring so much joy, I'm glad you enjoyed your purchase!
We look forward to serving you again soon!
Kind regards,
Antony
E-Liquids UK
Order from this company all the time
Order from this company all the time, delivery is always fast and the selection of juice is great.
29 October 2020
Reply from E-Liquids UK - Online Vape Shop
Good Evening Luke,
Thank you for vouching for our products and service! We really do appreciate your business.
Kind regards,
Atnony
E-Liquids UK
Great Service
28 October 2020
Reply from E-Liquids UK - Online Vape Shop
Hi Shaun,
Positive, simple and to the point. Thanks for the positive review :D
Kind regards,
Antony.
E-Liquids UK
Do not use this company- same day…
Do not use this company- same day delivery- lies! When you chase it up through the message link on the website they don’t reply and only send half your order. When you message to see what’s going on they don’t reply! The email address and telephone number do not work. The email bounces back and no answer on the telephone number. Terrible website and the worst customer service! Avoid at all cost!!!!
17 July 2020
Unprompted review
Reply from E-Liquids UK - Online Vape Shop
Hello Lucy,
We feel you have us mixed up with another website, we have never in our 5 year history offered same day delivery as it is simply not possible for us.
Our telephone lines are always open and email addresses all valid and working with 0 downtime this year.
Scam website??
Over a week with order still ‘processing’. Emailed several times with no reply and customer service number just rings out. Money has been taken for the order and concerned website is a scam now!!!
26 May 2020
Unprompted review
Dont order from here
Ordered and it came the next day. 3 bottles were missing and I was informed we would get a refund. No refund came and phones havent been answered but they did reply off the facebook page. This is great as the lady wants to get the issue sorted by the weekend but then doesnt reply. No one has also replied to my message asking for an update. I will be putting in a charge back come monday if this isnt sorted as I'm £25 down
7 May 2020
Unprompted review
VERY BAD
Ordered since 31st March and order has not shipped nor are they answering emails/facebook/calls. I DO NOT RECOMMEND ORDERING FROM THEM. I had to open a dispute against them.
20 April 2020
Unprompted review
perfect thanks
5 April 2020
Unprompted review
Reply from E-Liquids UK - Online Vape Shop
Hi Keith,
Thanks for the positive reivew we are glad everything was perfect!
Many thanks,
E-Liquids UK
Reply from E-Liquids UK - Online Vape Shop
Hi Sabrina,
Thank you for leaving us a positive review, we really appreciate it and hope to see you online again soon!
Kind regards,
Antony
E-Liquids UK
Great quality service
Great quality service. Speedy delivery.will buy from these guys again next time.
3 April 2020
Unprompted review
Reply from E-Liquids UK - Online Vape Shop
Hello,
Thanks for leaving us a positive review, it means a lot!
We look forward to seeing you online again soon.
E-Liquids UK
Great selection of liquids
Great selection of liquids, loads of discounts availiable and fast delivery.
2 April 2020
Unprompted review
Reply from E-Liquids UK - Online Vape Shop
Thank you for the positive review it means a lot!
We look forward to serving you again very soon!
E-Liquids UK
Despite website saying they were…
Despite website saying they were meeting delivery demands and orders were being delivered on time, I’ve waited 5 days and nothing received yet! Would have ordered elsewhere and got it sooner for £2.99 delivery or cheaper!
1 April 2020
Unprompted review
hi i have sent an email yesterday…
hi i have sent an email yesterday stating u Havre sent wrong Size coils 3.0 instead of 2 i havnt had a response yet! hopefully I will now Many thanks
1 April 2020
Unprompted review
👍🏻👍🏻👍🏻👍🏻👍🏻
No problems at all, fast delivery, i will order again, thumbs up!
1 April 2020
Unprompted review
Reply from E-Liquids UK - Online Vape Shop
Thank you for the positive review it means a lot!
We look forward to serving you again very soon!
E-Liquids UK
Very quick to arrive A+ service
1 April 2020
Unprompted review
Reply from E-Liquids UK - Online Vape Shop
Thank you for the positive review it means a lot!
We look forward to serving you again very soon!
E-Liquids UK
17hr turnaround during a pandemic
Absolutely exceptional service. I ordered 6 bottles of e-liquid just before 5 on Friday (2x 3 for £9.99 deal) and they arrived at 10am on Saturday. All the correct flavours and strengths, not even a dent on the packaging. They’re the brand I normally buy but can’t go out for as we’re having to self-isolate. The postman rang the doorbell, I explained the situation through the window and he went back up the drive before I opened the door. Great service from start to finish.
21 March 2020
Unprompted review
Reply from E-Liquids UK - Online Vape Shop
Thank you for the positive review it means a lot!
We look forward to serving you again very soon!
E-Liquids UK
Good service
5 March 2020
Unprompted review
Reply from E-Liquids UK - Online Vape Shop
Thank you for the positive review it means a lot!
We look forward to serving you again very soon!
E-Liquids UK
Taking ages to process my order.
Taking ages to process my order.
Normally very good and quick but this time has taken a good few days and no communication.
4 March 2020
Unprompted review
ordered 2 air factory apple 1 keet it…
ordered 2 air factory apple 1 keet it 100 blue raspberry and 4 nic shots.
didn't receive 1 of the 2 apple juices i bought. cba with the hassle of getting it delivered.
not great picking and packing guys
4 March 2020
Unprompted review
Reply from E-Liquids UK - Online Vape Shop
Good Morning Michael,
Thanks for taking the time to leave a review. We are really sorry this happened. I have arranged a re-shipment with your missing bottle and this should be arriving with you tomorrow.
While we try too avoid these issues, occasionally it can happen, we are only human unfortunately.
Here is your Royal Mail delivery confirmation code that will confirm delivery via Royal Mails tracking service: 0E046010200032621426F
Kind regards,
Antony
E-LIQUIDS UK
Reply from E-Liquids UK - Online Vape Shop
Thank you for the positive review it means a lot!
We look forward to serving you again very soon!
E-Liquids UK
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.