E-Liquids UK - Online Vape Shop Reviews 1,059

Half my order was missing and I have received no reply from this company as to where the rest of my order is. AI robot sends you an email saying they will be in touch, this is now a week ago. Don’t waste your money. Don’t expect to hear from them. Wish I had read reviews before contemplating ordering from here.

Avoid This Store at All Costs!

I am writing this review to share my extremely frustrating experience with this company. After purchasing items and paying a substantial amount, I never received my order. My attempts to communicate through email were met with rude and unhelpful responses, which only added to my disappointment.

For over a month, I waited and tried to get updates, but all I received was silence and delays. Eventually, I had to block further communication because I neither received my products nor a refund. It feels absolutely unacceptable to treat customers this way.

I also left a review on Trustpilot, but it was deemed "offensive," which is shocking considering my experience! I want to warn others to avoid shopping here to prevent experiencing the same issues. Save your time and money!

Stay away!

Order placed, order confirmation incl. order number received, paid. But never received my order. 4 email reminders sent, no answer received. Do not order anything on this website, it seems as it is a fake one.

SCAM WEBSITE!!
Do not order or send any payments to this site.
I placed an order totalling £59.00 for 3 bottles of Bule Bolu on 08/09/25.
No confirmation email for the order can not contact the site, phone numbers do not work, support email, chat does not work. I wish I had paid more attention to the reviews on Trustpilot. I checked the payment details and it has been sent to somewhere in Malta. I am going to report the site to the relevant fraud authorities.

Great product, came super quickly, Angel was really helpful! ❤️

Fantastic customer service from this store, highly recommend!

The e-liquid I wanted at a great price and delivered very quickly

Great selection! Great deals and prices! Prompt delivery! A+++

I ordered 4 Nic salts for £14.99 with 24 hour shipping. I ordered on a Sunday so I expected them to ship it by Monday but no. It’s Tuesday and I still haven’t even received a dispatch confirmation. Emailing them doesn’t work, their support number doesn’t even exist. Their ticket system doesn’t work. I’m not getting these liquids :( Completely scammed me out of £14.99 :(

No way of contacting this company apart from emails been waiting 10days for my delivery
Robbing company

Wish I checked on here before ordering. Total scam and shambles of a company. Received email saying order has been cancelled with no other information. Absolutely disgusting service. Proper scam artists. Don't entertain them for one second.

I was incorrectly charged for delivery and they have no email address, their contact form doesn't work and neither does their phone number. I am yet to receive my order. Avoid.

A couple of hours after leaving this review I got an email saying my order had been cancelled. No refund received as yet.

Update: 5 months later and still no refund.

I ordered 200 terea turquoise, and they have taken the money but no parcel has arrived,tracking no is invalid! Total scam
Going to have to report to fraud team
Not happy
Updated review to a 3 as I finally had a reply and the parcel has arrived

UPDATE: from 1 to 3 starsm
2 bottles received today.
No explanation or contact.
Keep your customers in touch. There is no need for this to happen. Either remove the telephone numbers or update and amend accordingly.

A specifc product was not available after order was placed. Person spoke to me via mobile phone. Telephone numbers on Google and website do not work. 3 tickets raised and 2 weeks later no response. This is the behaviour of a company who does not care or are keeping people's money. If it's neither, it must be incompetency.

EDIT: was given a refund on the extra i did not buy, but only after leaving this review...

Sent the wrong number of items, less than I ordered, cant contact, or call, wish I had checked here first. will never use again.

I ordered items beginning of January and nothing has arrived the contact number does not work the raise a ticket does not work nor does the email abysmal customer service do not order from this company

Bought £200+ online order of Heets and they didn't send the goods and ignored my emails!! Total scam - do not trust this company. Going to take it to small claims court!

NEVER ORDER HERE !
I made on order on 9 Juli and still today i didn t het annything after 100s of mails i did got 1 real answer saying they Will send my package again becaus thé ticket on thé package was Broken after that still nothing ! NEVER ORDER HERE !

I wish I had read the previous reviews before making 2 orders with this company.
Absolutely abysmal. How they are able to continue trading with the concerns highlighted below I do not understand.
Both of my orders have been fraught with difficulty and only partially completed. After I had problems with my first ordered they rectified it eventually and I thought I would give them another chance. Unfortunately I am still waiting for something I ordered at the beginning of September. Despite multiple calls, emails and support tickets submitted I have not heard back.
I don't ever recall having such a poor experience ordering online and then subsequently with their lack of response to my contact.