e-FOOD Reviews 

188
TrustScore 1 out of 5

1.2

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Review summary

Created with AI, based on recent reviews

Considering 36 reviews, most reviewers were let down by their experience overall. Customers frequently encountered issues with orders, such as incorrect, incomplete, or missing items, and orders sometimes disappeared. The delivery service was consistently problematic, with unkept estimated times, significant delays, and food often arriving cold. Many also faced difficulties with customer support, finding it unhelpful, unresponsive, and challenging to resolve issues. Some people were dissatisfied with payment methods, reporting failed transactions, held money, and issues with refunds or vouchers. Concerns were also raised about delivery personnel, including rudeness and language barriers, with reviewers feeling the company had become too focused on additional fees.

What people talk about most

Order

Reviewers highlight negative aspects of order, with many reporting issues such as orders disappearing,... See more

Delivery service

Consumers consistently express dissatisfaction with the delivery service, citing frequent issues with... See more

Service

Reviewers mention negative feedback about service, with many describing it as very poor and unacceptable.... See more

Customer service

Users describe negative interactions with customer service, with many reviewers reporting a lack of proper... See more

Payment

Clients share negative opinions on payment, with many reporting issues such as orders disappearing while... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Used it for many years before I closed my account. Order times were totally bogus, sometimes orders would just disappear and they would keep holding your order money. They solved the problems by re... See more

Rated 1 out of 5 stars

I've been using it for the last 3-4 years without having any problem. During the last two months, the service suddenly became terrible. I'm not talking about the huge additional costs they added to th... See more

Rated 1 out of 5 stars

I paid online for an order that arrived incomplete (missing the main ingredient). I sent photographic proof to support, and their response was shocking: "We contacted the store, they refused the r... See more

Rated 1 out of 5 stars

When they started the had no service fee. They then introduced one. Lately they have been asking for a larger fee if you want your order delivered sooner (25-35 mins vs 35-45mins) and now delivery tim... See more


Company details

  1. Restaurants & Bars

Information provided by various external sources

e-FOOD is an Online food ordering platform that allows users to order food from local restaurants through a web page and an app.


Contact info

1.2

Bad

TrustScore 1 out of 5

188 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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1.2

All reviews

(188)

71 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

The company is taking advantage of…

The company is taking advantage of Greece's new unacceptable working regulations by the new government. And by this, they are treating their employees with the worst possible way.

Panagiotis Stefanidis 17.09.21

17 September 2021
Unprompted review
Rated 1 out of 5 stars

Efood.gr is a scam for foreigners:

E-food.gr is a scam for foreigners:
Ask me why? Especially foreigners do not use credit card details to order any kind of food because I did, later when I went back to my home-country and they used my credit card details as E-booking.com agents do... and they deducted money from my account....

I know very well about Online System how does it work but this piece of scam E-food.gr application operator did that to me because they think they are smart than us who can even sneak into their server to get full details how they manage this IOs and Android to scam because scammer do scamin others pockets money 💰

16 September 2021
Unprompted review
Rated 2 out of 5 stars

Full of Fake Reviews

This is a really great application but can be very misleading if you have not personally tried a restaurant. It seems that restaurant owners make a big number of fake 5 star reviews and efood will not or has not found a way to stop this from happening. Maybe detailed review texts should be mandatory or the same user could make a limited number of reviews for the same restaurant. This could also be solved statistically.

15 February 2021
Unprompted review
Rated 1 out of 5 stars

They delete negative ratings.

I was a frequent user of this service since it is nice and easy. Today I realized they delete ratings from restaurants if they don't like them. They deleted a negative review I gave for a place without any information and explanation. Keep in mind that on my review I was saying that the delivery guy came without wearing a mask, and he was literary coughing in front of me. Make your own conclusion on what is going on here.

18 November 2020
Unprompted review
Rated 1 out of 5 stars

Very bad customer service

Very bad customer service. They are a monopoly and they simply don't care about the comments that any customer makes. They give no incentives even if you order thousands of euros every year. We the consumers, need to take charge of these companies and show them that we will not be intimidated by their ridiculous policies and start using alternatives like cosmote and skroutz!!! The consumer need to create the necessary competition to drive prices down in our favour!!!

26 January 2020
Unprompted review
Rated 3 out of 5 stars

I only used this service once

I only used this service once. I guess I was unlucky since I throw the delivered pizza in the garbage, since supermarket pizza is better. Anyway, I can't believe that this was the quality provided all the time in all areas.... I will give them probably another one chance since there are not many platforms like this in Greece, I hope that this time I will have more luck

6 May 2019
Unprompted review
Rated 5 out of 5 stars

Works great everytime!

Works great everytime! And each time i had an issue with a restaurant they work with it always gets easily resolved using their chat service i dont even have to pick up the phone! Great service!

28 January 2019
Unprompted review
Rated 5 out of 5 stars

e-FOOD is amazing!

Ordering food from e-FOOD was a really nice experience, it was easy and straight forward. I was able to choose from several restaurants in my area and the customer service representative was really kind enough when I contacted the company through the online chat form with a specific issue, they immediately resolved it.

15 July 2015
Unprompted review
Show reviews in all languages. (188 reviews)

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