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e-FOOD Reviews 

186
•
TrustScore 1 out of 5

1.2

Restaurants & Bars
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Review summary

Created with AI, based on recent reviews

Considering 36 reviews, most reviewers were let down by their experience overall. Many people were dissatisfied with the service, citing continuous failures on orders, including incorrect or incomplete deliveries and missing items. Customers frequently experienced issues with delivery times, which were often inaccurate and significantly delayed, leading to cold food and frustration. The customer service was widely criticized for being unhelpful, unresponsive, and difficult to reach, leaving customers without proper support for their problems. Reviewers also encountered significant problems with payment methods, including failed transactions, money being held without justification, and issues with vouchers. Additionally, some people were dissatisfied with the delivery personnel, noting rudeness and language barriers that made communication difficult.

What people talk about most

Order

Customers had negative experiences with order, citing issues such as orders disappearing, incorrect... See more

Delivery service

Reviewers express widespread dissatisfaction with the delivery service, citing issues such as late... See more

Service

Clients share negative opinions on service, with many expressing disappointment and stating they will no... See more

Customer service

Users describe negative interactions with customer service, highlighting a lack of proper support and... See more

Payment

Consumers express significant dissatisfaction with the payment process, citing issues such as orders... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Used it for many years before I closed my account. Order times were totally bogus, sometimes orders would just disappear and they would keep holding your order money. They solved the problems by re... See more

Rated 1 out of 5 stars

I've been using it for the last 3-4 years without having any problem. During the last two months, the service suddenly became terrible. I'm not talking about the huge additional costs they added to th... See more

Rated 1 out of 5 stars

I paid online for an order that arrived incomplete (missing the main ingredient). I sent photographic proof to support, and their response was shocking: "We contacted the store, they refused the r... See more

Rated 1 out of 5 stars

Used to be great, but now is lame. No proper customer support. Telephone support number no longer an option, stuck with only chat option with unpredictable queue time. Last order I placed I made a m... See more

Company details

  1. Restaurants & Bars

Information provided by various external sources

e-FOOD is an Online food ordering platform that allows users to order food from local restaurants through a web page and an app.

Contact info

1.2

Bad

TrustScore 1 out of 5

186 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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1.2

All reviews

(186)

69 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Disgusting company

They're coercing their employees to freelance, so they won't have to pay them insurance. That will lower their already shocking salaries, make their employment status completely uncertain, as they won't be bound to employ them by any laws and leaves employees completely exposed.

17 September 2021
Unprompted review
Rated 1 out of 5 stars

You cant turn your employees into…

You cant turn your employees into freelancer contractors. Minimum wage in Greece is very low, and the cost of delivery thank god is comensurate. Either the cost will transfer directly to the customer, or you will keep your delivery as full timed employed. Unless you are willing to risk not finding employees to work as couriers at all.

17 September 2021
Unprompted review
Rated 1 out of 5 stars

The company is taking advantage of…

The company is taking advantage of Greece's new unacceptable working regulations by the new government. And by this, they are treating their employees with the worst possible way.

Panagiotis Stefanidis 17.09.21

17 September 2021
Unprompted review

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