Horrible bosses i was off sick with heartfailure they sacked me when I got back through no fault of mine the owners are evil people
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Ordered a 2 rib of beef to feed 6. Upon arrival it was a very small 2 rib, not enough. It would have been more transparent to order by and price by weight. I queried the price paid considering this an... See more
I read through their restaurant menu in Mayfair to to see the produce and how and where it's sourced.Having a butchers next door to the restaurant/bar showed their provenance.As well as that, I was ab... See more
Company replied
Unfortunately DHL let the company down big time as the first parcel never arrived causing great inconvenience when I had to make an alternative meal. They kindly sent a second beef wellington which ar... See more
Company replied
Company details
Written by the company
We are a community farm shop celebrating the best Somerset has to offer. Durslade Farm is the inspiration behind the farm shop – sharing all that is a fresh and seasonal with the local community, and direct to you, nationwide. On the farm we rear award-winning beef and lamb for the farm shop and we also have the walled garden where we grow a selection of herbs, fruit and vegetables. All of our meat is expertly prepared by our Head Butcher Giles and his team. In addition we have an orchard for cider, a vineyard and bee hives for our own honey and a large selection of wild, foraged foods including wild garlic, crab apples, blackberries – which make up our foraged range. Our commitment to sustainability and ethos in working with like-minded suppliers is what connects us to the different producers we work with – from free range farms where animal welfare and best practice is the highest priority, to companies that use materials that are biodegradable or made from recycled materials. We promote and share local talent, supporting small projects with big futures and work with established ones to create special products that you can only find here.
Contact info
Farm Shop Somerset, Durslade Farm, Dropping Lane, Bruton, BA10 0NL, Somerset, United Kingdom
- 01749 717 130
- customerservice@dursladefarmshop.com
- dursladefarmshop.co.uk
3.5
Average
250 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 71% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent meat
Excellent meat. There was a problem with the delivery which was very quickly remedied by Sean - thanks.
7 December 2023
Reply from Farm Shop
Hi there,
Thanks for taking the time to leave us a review, we're glad you enjoyed your order.
Best wishes,
The team at Farm Shop
I inadvertently created a problem
I inadvertently created a problem. They were kind, generous, and quick to sort it. Thank you.
4 December 2023
Reply from Farm Shop
Hello,
Thank you for taking the time to leave us a review, we're glad the team was able to help!
Hope to see you again soon,
The team at Farm Shop
Product arrived as expected and…
Product arrived as expected and perfectly wrapped in eco friendly packaging. The wool insulation has already been repurpoused!
The fermented garlic is enjoyed by the whole family as a cough médecine !
4 December 2023
Reply from Farm Shop
Hello,
Thank you for taking the time to leave us a review. We are glad you enjoyed your order, and it's lovely to hear that you've reused the packaging!
We hope to see you again soon,
Farm Shop
Great and prompt service
29 November 2023
Reply from Farm Shop
Hello,
Thank you for taking the time to leave us a review, we're happy to hear the service was good!
Hope to see you again,
Farm Shop
Very easy to order
Very easy to order. Delivered on a date that suits me. Meat selection and quality is absolutely superb.
6 November 2023
Reply from Farm Shop
Hi there,
Thank you for taking the time to leave us such a kind review, we are so glad you enjoyed your order!
Hope to see you again soon,
Farm Shop
Such Splendid Sausages
Ordered sausages for a special family occasion which included young picky eaters. They were absolutely delicious. Carefully packed and well within their sell by date. Important as I’m not on the Mainland.
18 October 2023
Reply from Farm Shop
Hello,
Thank you for taking the time to leave us a review. We're so pleased that you chose our sausages for your special occasion and that you enjoyed them!
We hope to see you again soon,
Farm Shop
Reply from Farm Shop
Hiya,
Thank you for taking the time to leave us a review. We're glad you enjoyed your Beef Wellington!
We hope to see you again soon,
Farm Shop
Delicious products, good quality
Really delicious products, especially the Merguez sausages! Easy to complete the purchase online, plus it’s all local. Definitely recommend
4 October 2023
Reply from Farm Shop
Hi there,
Thank you for taking the time to leave us such a kind review, we're so pleased to hear that you enjoyed our Merguez sausages!
We hope to see you again soon,
Farm Shop
Reply from Farm Shop
Hello,
Thank you for taking the time to leave us a review, we're so pleased that you enjoyed your order.
We hope to see you again soon,
Farm Shop
Well packaged and arrived on the…
Well packaged and arrived on the requested day. A great gift.
26 September 2023
Reply from Farm Shop
Hello,
Thank you for taking the time to leave us a review, we are so glad you enjoyed your order! Hope to see you again soon,
Farm Shop
Impressed with ease of ordering and…
Impressed with ease of ordering and speed of delivering. Did not like presentation of products a bit untidy , had to butcher some meat myself.
26 September 2023
Reply from Farm Shop
Hello,
Thank you for taking the time to leave us a review, we're sorry to hear that your order was not up to the standards we set for ourselves. We have passed your feedback on to our packing and butchery team.
We hope to see you again soon,
Farm Shop
marguez sausages are very good
marguez sausages are very good, Pork allergy makes it very difficult to source pork free tasty sausages.
Order arrived on scheduled date.
I have re ordered arriving this Friday 6th Oct....
21 September 2023
Reply from Farm Shop
Hiya,
Thank you for taking the time to leave us a review. We love our merguez sausages and are so glad you can enjoy them too!
We hope to see you again soon,
Farm Shop
Great produce as always
Great produce as always, well wrapped and packaged, can wait to eat our best ox of your delicious produce
20 September 2023
Reply from Farm Shop
Hello,
Thank you very much for taking the time to leave us a review, we are so glad you enjoyed your order!
Farm Shop
Good smoky tasting bacon and the ham…
Good smoky tasting bacon and the ham hocks were nice, but the sausages were dry and not very nice.
14 September 2023
Reply from Farm Shop
Hi Alan,
Thank you for taking the time to leave us a review. We're sorry to hear that the sausages were dry, this falls short of the standards we set for ourselves and we have passed your feedback on to our butchery team.
We would love to see you again, please check your emails for a discount on your next order!
Durslade Farm Shop
Reply from Farm Shop
Hello,
Thank you for taking the time to leave us a review, we're thrilled you enjoy our produce and really appreciate your support!
Hope to see you again soon,
Farm Shop
A Bit of a Mixed Bag
The packaging was strong, however two of the items were already in the advanced stages of defrosting so had to give one meal away and refrigerated the other for use the next day.Have only tried one meal but it was delicious.
28 August 2023
Reply from Farm Shop
Hi,
Thank you for taking the time to leave us a review, please accept our apologies for the partial defrosting of your food. This delivery falls short of the standards we set for ourselves, and we have passed this feedback onto our e-commerce team to ensure we have the right packaging so future products arrive as they should,
Once again, our apologies,
Farm Shop
Delivery was made exactly on the day…
Delivery was made exactly on the day requested and the contents were very tasty & enjoyed.
Will definitely use again
28 August 2023
Reply from Farm Shop
Hello,
Thank you for taking the time to leave us a review, we really appreciate your support and we're thrilled you enjoyed your products,
Hope to see you again soon,
Farm Shop
Delicious food and meat
Delicious food and meat - good value for this quality and I will be shopping with them again. Highly recommend this online shopping.
7 August 2023
Reply from Farm Shop
Hello,
Thank you for taking the time to leave us a review, we pride ourselves on our butchery counter and we're over the moon you enjoyed your products,
We hope to see you again soon,
Farm Shop
Highly recommend!
A friend of ours bought a couple of items from the shop and my husband thought they were amazing so I've bought him a few things for his birthday and the customer service was excellent too!
24 August 2023
Reply from Farm Shop
Hello,
Hope you're having a great day,
Thank you for taking the time to leave us such a positive review, we're thrilled you enjoyed your products and very happy to be a part of your husbands special day,
Hope to see you again soon,
Farm Shop
Good quality and value.
Helpful staff when I rang them with several queries. Sausage quality excellent. Product ordered on line, and delivered on time. Good selection of products with good value prices.
17 August 2023
Reply from Farm Shop
Hi,
Thank you for taking the time to leave a review, we pride ourselves on our butchery and we're over the moon you enjoyed your sausages,
We hope to see you again soon,
Farm Shop
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