Horrible bosses i was off sick with heartfailure they sacked me when I got back through no fault of mine the owners are evil people
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Ordered a 2 rib of beef to feed 6. Upon arrival it was a very small 2 rib, not enough. It would have been more transparent to order by and price by weight. I queried the price paid considering this an... See more
I read through their restaurant menu in Mayfair to to see the produce and how and where it's sourced.Having a butchers next door to the restaurant/bar showed their provenance.As well as that, I was ab... See more
Company replied
Unfortunately DHL let the company down big time as the first parcel never arrived causing great inconvenience when I had to make an alternative meal. They kindly sent a second beef wellington which ar... See more
Company replied
Company details
Written by the company
We are a community farm shop celebrating the best Somerset has to offer. Durslade Farm is the inspiration behind the farm shop – sharing all that is a fresh and seasonal with the local community, and direct to you, nationwide. On the farm we rear award-winning beef and lamb for the farm shop and we also have the walled garden where we grow a selection of herbs, fruit and vegetables. All of our meat is expertly prepared by our Head Butcher Giles and his team. In addition we have an orchard for cider, a vineyard and bee hives for our own honey and a large selection of wild, foraged foods including wild garlic, crab apples, blackberries – which make up our foraged range. Our commitment to sustainability and ethos in working with like-minded suppliers is what connects us to the different producers we work with – from free range farms where animal welfare and best practice is the highest priority, to companies that use materials that are biodegradable or made from recycled materials. We promote and share local talent, supporting small projects with big futures and work with established ones to create special products that you can only find here.
Contact info
Farm Shop Somerset, Durslade Farm, Dropping Lane, Bruton, BA10 0NL, Somerset, United Kingdom
- 01749 717 130
- customerservice@dursladefarmshop.com
- dursladefarmshop.co.uk
3.5
Average
250 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 71% of negative reviews
Typically replies within 2 weeks
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Overpriced for what delivered
Overpriced for what delivered , incorrect items in order no response to email about this and massively overpackaged unnecessarily so
18 December 2023
Reply from Farm Shop
Hello,
Thanks for taking the time to give us feedback, we are sorry you weren't satisfied with your order. We can't see a record of email communication from you, please do reach out to the team at customerservice@dursladefarmshop.com so we can resolve the incorrect items delivered.
We strongly believe in sustainable practices, including using recycled materials for packaging. You can read more about what we use here - https://dursladefarmshop.co.uk/pages/sustainability.
The team at Farm Shop
Reply from Farm Shop
Hello,
Thank you for leaving us a review, we're so please to hear that you enjoyed one of our Apple seasonal hero products!
We hope to see you again soon,
Farm Shop
No gift messages
Unfortunately the gift messages you enter don’t get sent with the parcels so don’t send to anyone who can’t work out your connection with Durslade Farm!
18 December 2023
Reply from Farm Shop
Hello,
Thanks for taking the time to leave us a review, it seems that the gift messages were unfortunately not saved when the orders were processed. We're so sorry about this!
Warm wishes,
The team at Farm Shop
Wonderful
Wonderful goods, prompt delivery, reasonable prices - so pleased I discovered Durslade farm shop. The best !
14 December 2023
Reply from Farm Shop
Hello,
Thanks for taking the time to leave us a review! We are so glad to hear that you like us.
We hope to see you again soon,
Farm Shop
Great produce
14 December 2023
Reply from Farm Shop
Hi there,
Thank you for taking the time to leave us a review, we're glad you enjoyed the produce.
The team at Farm Shop
Great products!! Problems with communicating around delivery
Great products! Everything went wrong with ordering them for delivery. I ordered 2 gift baskets on 11/15, but by 12/7, I hadn’t heard a peep about when they would be shipping.
I wrote to Farm Shop (which had by now added me to their email promo list) on 12/1 and got an automated-seeming message 6 days later (!) that said “your order is awaiting fulfillment.”
I asked for my case to be escalated and on the 8th. A human wrote back to say that they had had some trouble securing some of the items I had ordered. By the 15th, only one box had been delivered. Due to some snafu with DHL, and a damaged package, we finally received the replacement parcel on the 18th.
Here’s what Durslade Farm Shop could have done better: communicated.
Instead of leaning back, they should have leant in to tell us immediately a) we have some items back ordered (sorry about that!).
That would have helped enormously. Other than that, we had no issue with the ordered items themselves.
12 December 2023
Reply from Farm Shop
Hello,
Thank you for taking the time to provide us with feedback. We are so sorry about the delay in initially dispatching your order, the lack of communication and the unfortunate errors with our courier partner. Your experience does not reflect the high standards we hold ourselves to and we are investigating how this happened to ensure it does not happen again.
We do hope that you give us another try in the future.
Warm wishes,
The team at Farm Shop
Food clean and well packed and safely delivered.
Food clean and well packed and safely delivered
14 December 2023
Reply from Farm Shop
Hi,
Thanks for leaving us a review, we're pleased to hear your order was delivered safely.
We hope to see you again soon,
The team at Farm Shop
Quality product.
15 December 2023
Reply from Farm Shop
Hi there,
Thank you for taking the time to leave us a review, we appreciate your feedback!
Hope to see you again soon,
Farm Shop
Christmas delivery arrived missing items the…
Christmas delivery arrived missing the 2 puddings needed for Christmas Day. Reason for 4 starts is they called and sorted refund which was amazing customer services thanks to the team for acting so quickly
14 December 2023
Reply from Farm Shop
Hello,
Thank you for taking the time to leave us a review. Again, we are so sorry about the missing products, but hope you enjoyed the rest of your delivery!
The team at Farm Shop
Excellent customer service and my…
Excellent customer service and my brother loved the gift
14 December 2023
Reply from Farm Shop
Hello,
Thank you for leaving us a review, we're glad your brother enjoyed the gift!
We hope to see you again soon,
Farm Shop
Zero communications and pointless delivery
Placed an order on the 19th Dec - paid for next day deli try. I have emailed (no response) and called (no response), have been advised order is being delivered on the 27th December - pointless for xmas day.
19 December 2023
Unprompted review
Reply from Farm Shop
Hi there,
Thank you for taking the time to leave us a review, we are so sorry to hear about the issues you experienced with our courier partner. We aren't able to match the name on this review to an order or email, and all customer enquiries have been responded to. Please do reach out to us again if there's anything further we can assist with.
Warm regards,
The team at Farm Shop
Great produce and great service.
Lovely farm produce and excellent communication and delivery service.
8 December 2023
Reply from Farm Shop
Hiya,
Thanks for leaving us a review, we're pleased to hear you enjoyed the produce.
Hope to see you again soon,
Farm Shop
My first order and whilst we haven’t…
My first order and whilst we haven’t had a chance to try everything, the meat we’ve eaten so far has been excellent. Also, excellent customer service - one item was left out of my order by accident (these things happen) and as soon as I got in touch I was told that the replacement would arrive next day, which it did, with a note and bag of chocolates apologising for the error.
11 December 2023
Reply from Farm Shop
Hello,
Thank you for taking the time to leave us a review. We're sorry about that mix-up but glad you enjoyed the chocolates!
We hope to see you again soon,
Farm Shop
Efficient service
Efficient service. Delivered on the date it was supposed to. Amazing quality product
11 December 2023
Reply from Farm Shop
Hi there,
Thanks for taking the time to review us, we're glad that you had a good experience.
We hope to see you again soon,
Farm Shop
Reply from Farm Shop
Hello,
Thank you for taking the time to leave us a review, we're so glad you liked the panforte!
We hope to see you again soon,
Farm Shop
Great range of top produce
Great range of top produce, my belly loves your sausages, certainly revisiting, 5 stars all round, even arrived early in a sturdy insulated coolbox well impressed
6 December 2023
Reply from Farm Shop
Hello,
Thanks for taking the time to leave us a review! We're pleased that you enjoyed the sausages.
We hope to see you again soon,
Farm Shop
Bought as a present for my son in law.
Bought as a present for my son in law., he is delighted
Delivery on time and packed with care..
8 December 2023
Reply from Farm Shop
Thank you for taking the time to leave us a review, we're so pleased to hear your son in law enjoyed it!
We hope to see you again soon,
Farm Shop
Christmas Saved
Consummate professionals in communication. Upgraded my vegan Wellington at no extra cost, plus resolved all stress that DHL caused with delivery issues. Presentation of the food looks incredible — we simply can’t wait to sink our teeth into this.
15 December 2023
Unprompted review
Reply from Farm Shop
Hi there,
Thanks for taking the time to leave us a review, we're glad we were able to rectify the issues you had with DHL. Enjoy the Vegan Wellington!
Hope to see you again soon,
The team at Farm Shop
Very unsatisfactory
The courier confirmed delivery with a picture of someone’s property my order had been delivered to but was not mine! After contacting the courier, they claim they had delivered to correct address. Emailed both Durslade’s customer service and the shop with my complaint and asking for help with my missing product and to date still waiting to hear from them. Not at all impressed and would not recommend using this company.
7 December 2023
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