Dulux Reviews 1,794

Never left a review for paint before. However bought some from a retailer the easycare range soft truffle. 4 x 2.5l. 2 for coat 1. And 2 for second coat. When cracking open 2 of the cans for 1st coat one unfortunately had black pigment splotches of dried up paint in there so had to crack open a 3rd ( borrowing from what should have been for second coat). Rang Dulux expecting a resolution but not as exceptionally as Nicola who picked up provided. Nicola arranged a same day collect of trade diamond from the local decorator centre. Nicola who pointed out there maybe a sheen difference provided the free or charge collect in 5l as I wouldn't be able to nix perfectly the final easycare can with a differing sheen. As such the 5l would now be the final coat. So happy and glad I spoke to Nicola today. She was amazing. All in 10 mins call which included Nicola speaking to the store to make these arrangements. Thank you so much for the help it was much better than I expected and still allowed me to carry on with the day of painting!

Needed some advice regarding wood preservative. A reply from customer service on the day, superb! 5 star treatment, thank you.

Was sent the wrong colour paint which I realised on the day the painter is supposed to come..
Called customer service and spoke to Bal .. who has been amazing!!! Arranged for me to pick up a new tub at the decorator center in Bermondsey .. the staffs there were so friendly and welcoming.. sorted me the correct paint in no time..
Thank you again ..

My husband had a problem when applying the paint he contacted customer services who were very helpful and gave him some advice they also followed up to see how he had got on So excellent customer service

Live chat feedback.
I spoke to a lady called Jess, and I had a few questions about paint and acquiring samples. She gave me the exact information and even some extra information which was a big help to me. Polite, helpful and knowledgeable.

We have recently painted our lounge and kitchen after choosing the colours we wanted.
Unfortunately, when on the wall, they are both far from the colours on the paint chart. We bought a second tin (different colour) for the kitchen and still the same problem. The shop told us it is due to the light in the room! Surely not, otherwise how can you choose the colour you want according to the light in the room?

I'm incredibly impressed with the service I received from Raj at Dulux Customer Services. We had a challenging customer issue that needed resolving, and Raj's communication throughout the process was fantastic. It was handled with a friendly and supportive approach, going above and beyond to ensure the situation was resolved quickly and to the customer's satisfaction, it's great to work with someone so dedicated. Thank you, Raj!

promt reply, question answered

Brilliant as always brilliant Paint brilliant people fantastic in every avenue of deliveries and going to the shop and best paint in the world

First review on trust pilot. Established painting and decorating contractor in Glasgow since 1997. Recently picked up the new Dulux “ advanced contract Matt “ to try out. I use supermatt a lot. I think it’s a great product so I was keen to compare the new advanced contract Matt. Happy to review my thoughts. In can consistency good. Application no problem at all with brush and roller. Not put it through an airless unit as yet. Finish nice a flat. Ideal for task in hand. I will be using it again on more projects.

Thank you Saima for your outstanding support

I wanted to take a moment to thank you for your support with our Trade Morning Light paint issue. I really appreciated how you followed up with me when I hadn’t yet responded—it showed both attentiveness and professionalism.

What impressed me most was your commitment to resolving the matter yourself rather than involving other colleagues.

When my partner had already purchased the alternative paint, you didn’t miss a beat and generously offered a credit note for future use, ensuring we could still benefit from your support.

Your hands-on approach, clear communication, and considerate follow-ups made the process smooth and reassuring. It’s a pleasure working with someone so reliable, dedicated, and thoughtful.

Thank you again for everything—it really made a difference.

I had a problem with some Dulux Heritage paint (Green Slate which looked very different in real life to the samples/online) and contacted customer services for some advice. I was fortunate to deal with Raj Jheeta who provided consistently excellent, professional, friendly, patient and solution driven advice over our many emails, thank you Raj you are a credit to Dulux.

Helpful and diligent you lady that dealt with my request

I have already fed back my comments about this setrvice both by telephone and in writing. We ordered tester paints on Nov 17 based on the 3-5 working days indicated on the website and they still had not arrived on Nov 25. Contradictory updates on the estimated arrival date followed and, when I phoned the number provided, I was given no further assistance, just vague statements about "problems at the warehouse". When they finally arrived, it would have been too late to try them, order the paint itself and complete the work in the time I needed. I will now think twice before ordering any other Dulux products.

The fast response and advice to my querie was so impressive.

What can I say! Fabulous customer service which sadly is often lacking in this day and age!
Weve just had the unbelievably beautiful Olive Tree on our new bedroom walls and it looks todiefor!
However we had a question about a tiny part of it, so I contacted them and they couldn’t have been more helpful.
We’ve got the Powder Colour paint arriving today for another bedroom and I can’t wait to see it on the walls.
Just wish I’d found out about this Heritage paint years ago! But I’d suggest to not put it in an area with a mad amount of traffic as I don’t think it would be hard wearing enough.
But other than that i bet you won’t want to use any other type of paint, it’s just such a lovely finish.

Superb customer service .

We needed a paint for our en suite and was sold vinyl sheen by a local builders merchants. I did not want too high a gloss on the walls. I contacted Dulux to find out if bathroom paint would be better. Very helpful young man clarified this for me.

Amazing customer service, helped us with our move. We always use dulux when painting and couldn't reccommend a better paint! Nav who I spoke to via email was very friendly and helpful. Such a lovely company!