Dulux Reviews 1,796

We needed a paint for our en suite and was sold vinyl sheen by a local builders merchants. I did not want too high a gloss on the walls. I contacted Dulux to find out if bathroom paint would be better. Very helpful young man clarified this for me.

Amazing customer service, helped us with our move. We always use dulux when painting and couldn't reccommend a better paint! Nav who I spoke to via email was very friendly and helpful. Such a lovely company!

Dulux Claim paint is breathable but do not provide any evidence. I called technical service they responded to my query but had to pass it on. (In reality not a technical query number!) They need to at least provide evidence on the breathability of paints?

Dulux Customer Service was great. I had a problem with a tin of paint bought from a (reputable) company who didn’t want to resolve the issue for me, but Dulux stepped in and resolved this quickly, thank you!

Good and prompt service to my queries.
I didn’t give 5 stars due to the paint. The smooth hammerite does not cover well on bright steel and needs a primer.
Compared to other POR type products not the best

Viki was quick, professional and very helpful, my question was quickly answered and additional help provided too. Great service, thank you

The assistant helps me to find a range of colour. Showing expertise in Dulux product.
Really happy with the support I have received today.

We had an issue with the finish of the emulsion which was resolved following our first contact with customer service. Great prompt and understanding Customer service.

Amazing Customer Service Advisor (Saima). They were able to resolve our issue immediately and exceeded our expectation.

The website is confusing. Too much there. I wanted tester pots for a particular colour, but trying to find them was too hard. I got on to customer service and they were superb.

I’m starting to think dulux has been hacked because every paint I have ordered has come out completely wrong. Mint macaroon is grey, duck egg is bright blue, and nutmeg is a dirty white grey. Colour. Even matching colours is also poor and yes I know it’s never the perfect match but when it’s on a different colour chart and doesn’t even resemble the colour you want and it’s non refundable better off staying well away from dulux.this was across three different stores, B&Q, Travis Perkins and brewers, so it’s definitely dulux a system!

My query was fully answered.

A real pleasure talking to a customer adviser who understands AND listens. Viki was really helpful

Sheridan at Dulux Colour in Stevenage was extremely helpful, caring and polite. Super efficient and exceeded my expectations. Customer care was perfect!

What has happened to your brand?
Bought 2.5 of satinwood ONCE off amazon, its like water and glossy, 3 coats and still rubbish coverage!
I bought some few years ago was jelly like and covered good either you have been bought out by the big boys and they do what they do to all takeovers remove the quality from all products for greed or this is fake stuff repackaged ???

Email sent...

Very helpful team. Clear and kind.

Paint is great; pity about the customer service. We went into the store in Gloucester, where I hold an account. Despite the fact that I was choosing and paying for the paint, the salesman consistently addressed my partner ("Sir"). When it was clear it was my account and I was paying, and when my partner left the store, he turned to addressing me ... as "My love". Sort your act out, Dulux. Such sexism gives an excellent brand a very poor image.

I've had a reply from Dulux, below, which hardly makes things better: surely the correct response is to say they will give their staff a bit of training on how to deal with *all* customers politely, rather than acting like I'm not telling the truth?

Absolutely excellent customer service! Had a voucher that had expired and the friendly team responded so quickly to my emails and in such a friendly manner. Was given a voucher code to redeem online. Absolutely delighted.

Contacting Dulux is very easy they reply quickly and solve any issues the best they can.

The response from the team was so quick I couldn't believe it. On top of that the offer that was presented to me was exceptional, I have always stuck to Dulux, and not because of the dog, now I am a follower, thank you.