Dulux Reviews 1,803

The adviser told me all I needed to know about sikkens product and if I could use it on existing varnishes.

Excellent customer care. Thank you !

Had a problem with a batch of paint in the wrong tin. The advisor logged a case and sent a voucher to make up for the mistake which was really good of them. Handled really well, really good customer service thankyou.

Short, helpful answers.

I've used the dulux uni-primer now for a couple months.. when a rep told me about it I let it go over my head as a sales tactic.. companies always preach a new product and its normally a let down.. but....
Hold my hands up I was wrong..
It's great... decent coverage for a change and really sticks once sanded the surface down.. great alternative to zinsser bin aqua... its now one of my go to products...

I bought 2.5 litres of Dulux Cotton White Matt to cover a flat cream wallpaper (with tiny sky blue flowers). I painted 12 square metres and had a small amount left, but the tin said it would cover 35 square metres. After 4 coats of paint, the blue flowers are still visible. I should not have to paint a wall with 5 coats of paint to cover tiny blue flowers. The paint is thin and runny. Really not adequate for the job. It was expensive and I’m really disappointed that it’s taken so long and yet I still need to buy more paint to get a decent coverage. I’ve worked so hard to make the room lovely and I’m pretty heartbroken that all my efforts are just not enough to make the walls look great. A mediocre product not fit for purpose.

Paint colour was completely different from the colour of the tester. Apparently, it was an error in the mixing.... They would not accept returns, so had to find somewhere or someone that would take the paint off my hands. They refunded the costs, so that was good, but a lot of hassle and didn't expect this to happen!

The online Advisor called Kalem was really helpful and seemed to go the extra mile to help me.

Excellent customer service from Helen on the live chat today.

I spoke to Kalem a customer service for dulux today, I am delighted on how professional and such helpful support I received on my enquiry. Dulux is the best paint supplier!

Great customer services a pleasure to deal with

Bought some Red wall paint and it didn't look the advertised colour at all, for £44 I was a bit miffed to say the least, when I said about the colour correction they gave me a voucher to buy the colour that I wanted which paid for it entirely, very good service and good paint.

bought a baby blue paint and it came out dark dark grey would not recommend this brand at all

Bought a tin of Dulux Quick Dry Gloss,High Sheen Pure Brilliant White paint at B&Q .... brilliant it wasn't. Absolutely dreadful stuff, it doesn't go on well as its very runny and as for the "High Sheen", well I'd put it one step away from Vinyl Matt. Not what I expected at all. Reason being it is not oil based, but it doesn't say it clearly on the tin, you need to read the very small print on the back of the tin, which you're not going to read until you get home. My advice - if you want gloss....get a trade paint (which I did the very next day)
UPDATE 15/07/2025 : I would like to thank and applaud Dulux for responding to my review (many companies wouldn't bother) and while I believe it should be clearly marked on the tin that it is not an oil based gloss, thank you Dulux for resolving my complaint.

Brought some sapphire saulte blue paint tester few months ago. Looks great so today I brought 5 liters of the same colour turns out not to be sapphire saulte blue paint took it back to B&Q they stated that the tester isn’t same paint and different colour as tester are just dye. I never heard to much bs in my life. The paint doesn’t match the colour we wanted and looks auful even the quality consistency is so thin it drips everywhere I never had paint this awful before makes me thing never to go and get dulux brand again

Simple process, quick delivery. Could be improved with first class post for overnight delivery.

I text to ask for a colour chart Nd advice wh8ch paint to use in my garden. Within a two days I received the colour chart and also an e mail advising me on paints. Thank you. I was surprised to see ICI as a young lady I worked for ICI Belfast many years ago.