Dragonhawkofficial Reviews 

179
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 59 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality and reliability of their products, especially tattoo machines, finding them well-made and offering great value across a versatile range of items. People also frequently highlight the excellent customer service, mentioning quick, helpful responses to technical questions and issues, including replacements. However, some customers also noted significant delays, missing items, or even complete non-delivery of their orders, with some waiting for weeks. A few other people also felt that some products had issues, such as machines malfunctioning after limited use, failing to charge, or posing safety concerns like smoking.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers praising the great quality of items,... See more

Quality

Customers consistently note positive experiences with quality, praising the great quality of ordered items... See more

Delivery service

People report ambiguous experiences with delivery service, with some customers praising fast shipping and... See more

Order

Customers had ambiguous experiences with order, with many expressing satisfaction and a willingness to... See more

Customer service

Users describe positive interactions with customer service, with many highlighting quick and helpful... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My order arrived only a week after I ordered it, amazing as it had to travel internationally ⭐️. The Mast Tattoo Gun I bought is incredible, amazing ability for control and an easily adjusted to grip... See more

Rated 5 out of 5 stars

I placed my order for a mast fold pro 2 kit and an ink and machine covers. Only after i made the card payment i looked on their fb. After reading the comments on the dragonhawk facebook page and the n... See more

Rated 5 out of 5 stars

Good products, delivered fast. Customer support wasn't transparent about the highest discountcode at the moment, but I found one either way. Happy I made my purchase.

Rated 5 out of 5 stars

There a great price for a great quality of product. I personally recommend at least giving them a try with there sample packs that have a little of everything and I promise you will find a few things... See more


Company details

  1. Tattoo Shop

About Dragonhawkofficial

Written by the company

Dragon Hawk was founded in 2001 with the aim of enriching the tattoo market with tools that simplify the art of tattooing.

Dragon Hawk creates equipment suitable for beginner and professional tattoo artists. With people in mind, Dragon Hawk tries to provide an array of products made specifically for tattooing purposes. We are a team of tattoo enthusiasts who share a love for this art and are deeply rooted in the art of tattooing culture.

In 2006, we quickly established ourselves as one of the market leaders for innovative, high-quality tattoo equipment according to the highest quality and medical standards.


Contact info

4.2

Great

TrustScore 4 out of 5

179 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.2

All reviews

(179)

101 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

The site sell on PayPal pay Later…

The site sell on PayPal pay Later method (but in the end they take the full amount from your bank account) it's misleading, a scam!!!

22 June 2025
Unprompted review
Dragonhawkofficial logo

Reply from Dragonhawkofficial

Thanks for your message. We're sorry for the confusion, but the payment issue you're experiencing is related to the PayPal Pay Later platform, which is managed directly by PayPal — not by us.

That said, we're here to help! Please send us your order number, and we’ll gladly assist you in following up and resolving the issue.

Rated 5 out of 5 stars

Bought Mast P20 and love it

Bought Mast P20 and love it. Great machine for not so experienced but also for fine work. Delivery went very well and I was updated with delivery status the whole time. I am satisfied with the purchase and going to shop here again soon.

12 May 2025
Unprompted review
Rated 5 out of 5 stars

Great quality needles

Great quality needles and fast shipping! I’m very happy with my order—everything arrived perfectly packaged and exactly as described. Definitely my go-to for tattoo supplies now!

20 June 2025
Unprompted review
Rated 1 out of 5 stars

I ordered a spare battery for my Archer…

I ordered a spare battery for my Archer S tattoo machine and it never arrived. I contacted both Dragonhawk and the delivery service about helping me track my package. Dragon hawk told me to contact the delivery company and if there was no help from them Draginhawk themselves would figure it out from ther. The delivery company said my address was not registered on google maps even though I had successfully received my Archer S from a previous order. I updated my delivery location with an exact coordinates and a screenshot picture of the building in google maps. Both the delivery company and Dragonhawk are ignoring my emails. A huge waste of money and waste of time.

3 May 2025
Dragonhawkofficial logo

Reply from Dragonhawkofficial

We’re truly sorry to hear about your experience and the frustration this has caused. Please know that this is absolutely not the level of service we aim to provide.

Thank you for updating your delivery details with coordinates and a screenshot — that’s incredibly helpful. We deeply apologize if your previous messages were missed. We want to make this right for you.

Could you please resend your updated information to us or reply here directly? We will escalate this immediately and follow up with both the delivery company and internally to ensure a resolution — whether that’s a replacement or a refund.

Thank you for your patience, and we truly appreciate you giving us the opportunity to fix this.

Rated 5 out of 5 stars

Amazing products!

Everything I've bought from them has been top tier! From the Year of the Dragon edition for the Fold Pro to the Dragonhawk Yue cartridges have been phenomenal.

14 June 2024
Unprompted review
Rated 5 out of 5 stars

Just AMAZING

I can’t say enough how amazing their products are. I have two machines from them, needless and also tried their skin. All is amazing. My favorite machine is my Fold pro 2. That’s machine is fantastic. I also had to deal with some warranty and their customer service did everything they could to make me happy and satisfied. If you are worried or not sure don’t be because this is legit company!!!!!

19 February 2025
Unprompted review
Rated 5 out of 5 stars

Dragonhawk are the bomb.

My first order from Dragonhawk was the Mast Fold Pro2. The purchase process went smoothly and painless. The machine shipped to me and was at my door in Canada within 10 days. Well packaged, and is still going like a champ. I love this machine. I have bought another machine from them since and it is awesome also. I have contacted product support with questions on yet another machine and the replied promptly and courteously within 24 hours, answering all my questions.
Highly recommend Dragonhawk. They've definitely done right by me.

15 April 2025
Unprompted review
Rated 5 out of 5 stars

Customer Since 2020

I made my 1st purchase from Dragonhawk during the beginning of the pandemic in 2020, it was the mast tour tattoo pen. Since then I have purchased 3 more tattoo machines all of which are well constructed and have yet to fail me. Aside from the machines I've found every other product I've purchased to be of above exceptional quality. Thank you Dragonhawk for producing quality products at an affordable price range.

Sincerelt
19ADAM72

15 May 2024
Unprompted review
Rated 5 out of 5 stars

First Time Buyer

First time buying and I admittedly was a little nervous. But I needn’t of worried, I bought the Fold3 kit and everything arrived perfectly. Machine is great and packs a punch. Will definitely buy from Dragonhawk again!

11 May 2025
Unprompted review
Rated 1 out of 5 stars

Crappy as hell

Crappy as hell, we ordered accidently 2 times because paypal got stuck when we where paying, and i made a mistake in my email adres, i saw on my paypal that i have to pay 2 times, ik want to cancel one (like it said on the website, it has to be cancelled BEFORE shipment) BUT HOW ON EARTH DO I CANCEL WHEN EVERYONE IS IGNORING MY MAILS.

I also wanted to correct the email adres so i can track my order. I have sent several mails, my dad send some, even on facebook i sent a lot of messages, i get a automated respons that they will respond within 24 hours.. NOTHING.

Worst nightmare that customer service!

30 April 2025
Unprompted review
Dragonhawkofficial logo

Reply from Dragonhawkofficial

We’re truly sorry to hear about your experience and completely understand your frustration. We're already looking into this and want to resolve it as quickly as possible.

To protect your privacy, could you please reach out to us directly at marketing@dragonhawkofficial.com with your order number? Once we receive your message, we’ll prioritize your case and assist with the cancellation and email correction immediately.

Again, we sincerely apologize and thank you for your patience.
– Dragonhawk Official Support Team

Rated 5 out of 5 stars

Love this machine

Love this machine so far. Been using for every tattoo start to finish for a couple weeks now. Stroke adjustment makes switching from smooth black and grey to color a breeze.

3 April 2025
Rated 5 out of 5 stars

as someone who tattoos herself as a…

as someone who tattoos herself as a form of mental therapy, i’m on the spectrum, i am not a professional tattoo artist, i spent a very long time looking for my first tattoo machine and after buying my first mast machine, i never looked back, easy to understand and use, easy on my hands as i suffer from carpal tunnel, best machine ever so much so that after i got it stolen after a house fire, i went back and bought another mast tour pen machine, only change i made was the color🩷💜 favourite machine on a budget!

28 April 2025
Unprompted review

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