Had boiler serviced by Patrick. He was punctual, polite and extremely knowledgeable. Had noisy radiator on start up, after service very much quieter. He also provided me with a DPB pen - regular pen o... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Danny came when he said and was very friendly and efficient. He fixed the underfloor heating manifold. I had been told previously that I would need a new one. He seemed very genuine and clearly an exp... See more
Company replied
From start to finish Dan and James were brilliant and I couldn’t rate them highly enough. Professional and friendly and excellent at explaining everything. Boiler, gas fire and underfloor heating al... See more
Company replied
Our boiler stopped working on Boxing Day and Danny called to kindly spend the time talking me through how to re-pressurise it. Danny was throughly helpful and knowledgeable meaning the problem was fix... See more
Company replied
Company details
Written by the company
We provide plumbing and heating services in Scarborough, North Yorkshire and the Surrounding areas
Contact info
16-18 Falsgrave Road, YO12 5AT, Scarborough, United Kingdom
- 01723313404
- info@dpbplumbing.co.uk
- dpbplumbing.co.uk
4.9
Excellent
268 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
When your boiler goes bang who you gonna call!
Our old boiler blew and cascaded water to the floor below, late at night, on a Sunday in freezing temperatures. We rang DPB expecting to leave a message to come Monday and someone answered the phone! Enough said. We have used DPB since we arrived in our old Victorian Terrace in Scarborough 7 years ago. The founder Dan is so approachable and all his growing band of staff so helpful. We had no hesitation in joining a Home plan for our boiler.
24 February 2025
Unprompted review
Reply from DPB Plumbing and Heating Engineers Ltd
Thank you so much for your kind review! We're thrilled to hear that we were able to assist you promptly during such a stressful situation. It's wonderful to know that you've had a positive experience with DPB over the years, and we're grateful for your continued trust in our team. Dan and the whole staff are dedicated to providing the best service possible, and it's great to hear that you’ve found us approachable and helpful. We appreciate you being a part of our Home Care Plan and look forward to continuing to support you!
Superb service
Superb service! Responded to our request immediately, was fast, efficient and fairly priced. Excellent all round service and would highly recommend👍
20 February 2025
Unprompted review
Reply from DPB Plumbing and Heating Engineers Ltd
Thank you so much for your kind words! We're delighted to hear that you were pleased with our service. Providing fast, efficient, and fairly priced solutions is always our goal, and your recommendation means a lot to us. We truly appreciate your support and look forward to assisting you again in the future! 👍
First time using DPB
Our LPG combi had been refusing to fire so phoned DPB based on previous reviews. Patrick came out within 48 hours serviced the boiler and showed us what had been causing the problem and explained what he had done to rectify the issue. Extremely polite and professional. Boiler now running fine! This is the first time I’ve used DPB and can’t praise them enough for their customer service, speed of response and professionalism. We were so impressed with the service that we are going to sign up for one of their service plans.
29 January 2025
Unprompted review
Reply from DPB Plumbing and Heating Engineers Ltd
Thank you for taking the time to share your experience with DPB Plumbing and Heating Engineers. We're delighted to hear that Patrick was able to promptly diagnose and resolve the issue with your LPG combi boiler.
Providing a professional, efficient, and transparent service is at the heart of what we do, and it's fantastic to know that you were impressed with our customer service and response time. We truly appreciate your kind words and your decision to sign up for one of our service plans—it’s the best way to ensure continued reliability and peace of mind for your heating system.
If you ever need any further assistance, please don’t hesitate to reach out. We look forward to continuing to provide you with top-quality service in the future.
Really efficient and cheerful service.
Really efficient and cheerful service.
22 January 2025
Unprompted review
Reply from DPB Plumbing and Heating Engineers Ltd
Thank you for your kind words! We’re delighted to hear that you found our service efficient and cheerful. At DPB Plumbing & Heating Engineers Ltd., we strive to provide top-quality service with a positive attitude, and it’s great to know we met your expectations. If there’s anything more we can do for you, please don’t hesitate to get in touch. We look forward to assisting you again in the future!
Two bathrooms replaced
We had our main bathroom and en-suite completely gutted and new bathrooms fitted. DPB plumbing did all the work including tiling and decorating. They started when they said they would and completed the bathrooms to a high standard leaving no mess. We are really pleased with their work and we would definitely use DPB plumbing again
9 December 2024
Unprompted review
Reply from DPB Plumbing and Heating Engineers Ltd
Thank you so much for your kind words and thoughtful review! We’re thrilled to hear that you’re pleased with the renovation of your main bathroom and en-suite. Our team takes great pride in delivering quality work, and it’s fantastic to know that our efforts to maintain professionalism, punctuality, and cleanliness made a positive impact on your experience.
Your feedback means a lot to us, and we’re grateful for the opportunity to have worked on your project. We look forward to assisting you with any future projects you may have and appreciate your recommendation!
Thanks again from all of us at DPB Plumbing.
Excellent service
Excellent service, Patrick was on time, efficient and very knowledgeable. Will definitely be using DPB in future
10 December 2024
Unprompted review
Reply from DPB Plumbing and Heating Engineers Ltd
Thank you for your fantastic review! We’re so glad to hear that Patrick provided you with timely, efficient, and knowledgeable service. We truly appreciate your trust in us, and we look forward to assisting you with any future needs.
Thanks again for choosing DPB Plumbing & Heating Engineers Ltd—we’re always here to help!
If I was their mum's, I would be proud. Delightful
The boiler on the blink in summer is bad, but in winter, hideous 🤔. Stress of the mess and so on. Today we had the best experience with Danny and Tom. The room where are boiler is didn't even look like the had been in. Work done to a very high standard. Very polite and knowledgeable.
9 December 2024
Unprompted review
Reply from DPB Plumbing and Heating Engineers Ltd
Thank you so much for sharing your experience! We completely understand how stressful it can be when the boiler goes out, especially in the winter. We’re thrilled to hear that Danny and Tom were able to resolve the issue with such professionalism and attention to detail.
It’s great to know that not only was the work completed to a high standard, but the space was left tidy and neat, which we always aim for. We’ll be sure to pass along your kind words to both Danny and Tom.
Thank you again for choosing DPB Plumbing & Heating Engineers Ltd—we’re always here for you, whenever you need us!
Brilliant company…..you should try them!
This was our second time using DPB Plumbing and yet again the service was faultless. Jamie came and serviced the boiler and replaced a part. Couldn’t be happier with the whole process. Quick appointment, prompt arrival and very helpful staff. Jamie was friendly and professional, even in a crisis! Also the office team were very helpful and friendly when I got in a pickle with the quote process…
Great team and have recommended to family and friends
3 December 2024
Unprompted review
Reply from DPB Plumbing and Heating Engineers Ltd
Thank you so much for taking the time to share your experience with DPB Plumbing! We’re thrilled to hear that you were satisfied with our service once again. Jamie and the rest of our team take great pride in providing prompt, professional, and friendly service, even in challenging situations.
It’s wonderful to know that the office team could assist you with the quote process and make things easier for you. We truly value your recommendation to family and friends—word of mouth means the world to us.
If you ever need us again, we’re only a call away. Thanks for choosing DPB Plumbing!
Fantastic shower makeover.
From the first visit to completion of our project (removing the bath and installing a complete new shower area in its place) the company was professional and efficient. The estimate was reasonable, the work was started promptly and the whole installation was faultless. Luke was fabulous; always on time, tidy, helpful and professional. The result exceeded our expectations and we are thrilled with the standard of workmanship. We wouldn’t hesitate to recommend this firm, indeed we already have done to our friends. Many thanks again.
28 October 2024
Unprompted review
Reply from DPB Plumbing and Heating Engineers Ltd
Thank you so much for your wonderful feedback! We’re thrilled to hear that your experience with us, from the initial visit to the completion of your new shower area, was so positive. It’s always our goal to provide professional, efficient service, and we’re delighted that we exceeded your expectations.
We’re especially pleased to hear your kind words about Luke. He takes great pride in his work, and I’ll be sure to pass along your compliments—he’ll be delighted to know he made such a positive impression.
Your recommendation means the world to us, and we’re grateful for the trust you’ve placed in our team. If you or your friends ever need assistance in the future, we’d be more than happy to help.
Thank you once again for choosing our company!
Excellent company
Top company, helpful lady on the phone, Danny the engineer was a real gem, arrived exactly on time, cheery disposition, revamped my c/heating boiler no problems the day before we had snow here. Would recommend this company to anyone, they do what it says on the tin, and more! Thank you 🪴
19 November 2024
Unprompted review
Reply from DPB Plumbing and Heating Engineers Ltd
Thank you so much for your kind feedback! We’re thrilled to hear that you had a positive experience with our team. It’s wonderful to know that both our customer service and Danny the engineer were able to meet your expectations, especially with the weather challenges.
Your recommendation means a lot to us, and we truly appreciate your trust in our services. If you need anything in the future, please don’t hesitate to reach out.
Thanks again, and have a great day!
Excellent Customer Service
Excellent service,helpful informative.and very tidy
19 November 2024
Unprompted review
Reply from DPB Plumbing and Heating Engineers Ltd
hank you for your wonderful feedback! We’re so glad to hear that you were happy with the service, and we truly appreciate your recognition of our team's efforts to be helpful, informative, and tidy.
Your satisfaction is our top priority, and it’s great to know we met your expectations. If you need anything further, please feel free to reach out.
Great work completed by the team
Great work completed by the team, highly recommend!!!!
26 September 2024
Unprompted review
Reply from DPB Plumbing and Heating Engineers Ltd
Thank you for your fantastic feedback! We’re so glad to hear that you’re happy with the work completed by our team. Your recommendation means a lot to us!
If you ever need any further assistance, don’t hesitate to get in touch. We’re always here to help!
Just had my bathroom updated
Just had my bathroom updated. So pleased with the outcome, excellent workman (Luke). Clean and efficient, polite and helpful, would recommend to anyone and will be having them back to do more work for us.
18 September 2024
Unprompted review
Reply from DPB Plumbing and Heating Engineers Ltd
Thank you so much for your lovely feedback! We’re thrilled to hear that you’re pleased with your updated bathroom. Luke is indeed a great asset to our team, and we’re glad he could provide such a positive experience with his clean, efficient, and helpful approach.
We really appreciate your recommendation and look forward to working with you again on future projects!
Great service
Great fast, efficient service. Alfie was very helpful and professional. Left our house very clean and tidy, did a great job and will use again in the future
8 August 2024
Unprompted review
Reply from DPB Plumbing and Heating Engineers Ltd
Thank you for your kind words! We’re so glad to hear you had a positive experience with Alfie. It’s great to know that he provided fast, efficient service and left everything clean and tidy.
We truly appreciate your trust in us and look forward to working with you again in the future!
Alfie soon had my leaking sink sorted ,lovely polite guy.…
Alfie did a great job fixing leak under my bathroom basin. Had to replace tap not just pipework so bigger job than hoped he went and got me new tap in style i wanted and soon had it fitted ,cleaned up after himself.Alfie has done previous jobs for me and always been cheerful and polite .
24 September 2024
Unprompted review
Reply from DPB Plumbing and Heating Engineers Ltd
Thank you for your wonderful feedback! We’re so pleased to hear that Alfie was able to quickly sort out the leak under your bathroom basin and even went the extra mile to find the perfect tap for you. It’s great to know that his cheerful and professional approach continues to make a positive impression.
We really appreciate your continued trust in Alfie and our team, and we’re always here to help with any future needs!
Reply from DPB Plumbing and Heating Engineers Ltd
Thank you for your kind feedback! We're delighted to hear that you received great service from Alfie and that his friendly approach made a positive impression.
If you need anything else in the future, don’t hesitate to reach out. We’re here to help!
Very helpful and very happy with the…
Very helpful and very happy with the service, Patrick was great
18 September 2024
Unprompted review
Reply from DPB Plumbing and Heating Engineers Ltd
Thank you for your wonderful feedback! We're delighted to hear that you were happy with the service and that Patrick made such a positive impression. We’ll be sure to pass on your kind words to him.
If you ever need anything in the future, we’re always here to help!
Best regards,
DPB Plumbing & Heating Team
I had Luke attend an emergency leak at…
I had Luke attend an emergency leak at my home. I called the office and spoke to Dan who sent Luke out straight away, Luke was with me within 8 minutes. Luke fixed the leak and cleaned up after himself. Couldn’t be happier with the service from start to finish, nice guy, professional with a good sense of humour too ☺️ Thanks Luke and DPB Plumbing & Heating.
28 August 2024
Unprompted review
Reply from DPB Plumbing and Heating Engineers Ltd
Thank you so much for your kind words and fantastic feedback! We’re thrilled to hear that you had such a positive experience with Luke and our team. It's great to know that we were able to respond quickly and that Luke provided excellent service with a professional yet friendly approach.
We’ll be sure to pass along your compliments to both Luke and Dan. Your satisfaction is our top priority, and it’s wonderful to know we delivered the level of service you expect.
If you ever need assistance in the future, don’t hesitate to reach out.
Best regards,
DPB Plumbing & Heating Team
Kitchen boiler modifications
Luke came to re engineer the area around our boiler as the previous occupants had buried it in a cupboard and wall. He was brilliant from
The moment he turned up, he kept us fully informed of what he was going to do and it was done to an excellent standard . Very highly recommended.
17 September 2024
Unprompted review
Reply from DPB Plumbing and Heating Engineers Ltd
Thank you for sharing your positive experience! We're delighted to hear that Luke did such a fantastic job re-engineering the area around your boiler and kept you well-informed throughout the process. Your recommendation means a lot to us. If you have any more needs or questions in the future, please don’t hesitate to get in touch. Have a wonderful day!
Great service.
Jammed stop tap and water leak under sink fixed today by Alfie who was polite and professional. Excellent service.
16 September 2024
Unprompted review
Reply from DPB Plumbing and Heating Engineers Ltd
Thank you so much for taking the time to leave us a review! We're thrilled to hear that Alfie provided you with excellent service and that the issue with the stop tap and water leak was resolved efficiently. We’ll be sure to pass along your kind words to him. If you need any further assistance in the future, please don’t hesitate to reach out. Have a great day!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.