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Donaghy Bros Reviews 

16,255
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 2,315 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the competitive pricing and wide product availability, even during high demand. Many highlight the excellent service and a smooth ordering process. People are particularly impressed with the fast and efficient delivery and are generally very satisfied with the quality and performance of their purchases. However, some customers noted issues with delivery communication, unexpected delays, or items arriving damaged with inadequate packaging. A few people also experienced discrepancies with product availability or pricing after their order was placed.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the promptness and speed of... See more

Product

People report positive experiences with products, often highlighting good quality and competitive pricing.... See more

Price

Customers consistently express satisfaction with the pricing, often finding products at competitive rates or... See more

Service

Users describe positive interactions with service, with many expressing happiness and satisfaction with the... See more

Order

Consumers generally report positive experiences with the ordering process, highlighting ease of ordering,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The product (Hisense Kitchenfit American Fridge) was sold at the right price, with useful, accurate information pre-sale. It arrived early on a pallet, the delivery company failing to tell us it was c... See more

Rated 5 out of 5 stars

Was able to order two Dyson Cooling fans when everywhere was out of stock (indefinately due to heat). Delivery time was supposed to be 3 days, but ordered late Thursday and arrived mid day Sund... See more

Company replied

Rated 5 out of 5 stars

Ordered a Dyson AM07 cooling fan during the June heatwave. Had it in stock for one or two day delivery, at £10 cheaper than other places that couldn’t deliver for 6 weeks, it came slightly over th... See more

Company replied

Rated 5 out of 5 stars

I ordered a Dyson tower cool fan online when the June 2026 heatwave hit. Lots of other places were out of stock (Argos, John Lewis etc etc), but the Donaghty bros website was easy to navigate and a go... See more

Company replied



Company details

  1. Appliance Store
  2. Electronics Store
  3. Kitchen Supply Store
  4. TV store

About Donaghy Bros

Written by the company

Donaghy Brothers are a family-owned independent electrical retailer, with a history dating back over 60 years. We specialise in all aspects of your home appliance needs.

In Northern Ireland, we have two retail stores; one in Kilrea and the other in Limavady. We also have a significant online e-commerce presence

We supply over 30 brands and have over 20,000 products in stock from renowned manufacturers such as Bosch, Neff, Siemens, Samsung, Sony, Fisher Paykel, LG, Dyson, and many others, all at extremely competitive prices.

Our popular categories include laundry, dishwashers, refrigeration, cooking and TVs all in in various sizes and models.

Our prices are checked each day against our competitors to ensure we are offering the best value for our customers.

Donaghy Brothers offer free delivery across Ireland and the United Kingdom, as well as and next day delivery throughout Northern Ireland. Installation and removal services are also available, making us a one-stop shop for all your home appliance needs.

Customer satisfaction is our main priority and we want your entire shopping journey, from ordering to delivery, to be as seamless as possible. From the comfort of your own home, get help from our expert advisers to find the perfect products for you. Simply call our store on 02829540001 and our friendly and knowledgeable sales team will provide you with inspiration and assistance to help you select your perfect appliance with ease and enjoyment.

We encourage all our customers to leave an honest review on Trustpilot. This lets us know what we’re doing right and the areas we can improve, while helping future shoppers to make informed decisions.

Shop Cooking Shop Refrigeration Shop Floorcare Shop Laundry & Diswashers Shop Sound and Vision Shop Small Appliances Shop Home & Outdoor Shop Heating & Air Treatments Shop Special Offers

Donaghy Bros - Est 1964

Written by the company

Leading retailer of cutting-edge electronics & home appliances
Donaghy Brothers is Northern Ireland’s leading independent electrical retailer, offering unbeatable low prices on all household appliances. We have three stores in Northern Ireland - the original Donaghy Brothers in Kilrea, our store in Limavady and our new store in Coleraine. We now also supply the UK Mainland via our fast growing website donaghybros.co.uk, delivery is FREE (excludes islands & offshore adresses)

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

16K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 88% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.7

All reviews

(16,255)

2,036 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Prompt service

Prompt service , excellent price , great product! Very happy customer!

24 June 2026
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Reply from Donaghy Bros

Hi Elaine, happy to hear this! We hope you are enjoying your appliance :)

Rated 5 out of 5 stars

Super fast delivery

Super fast delivery.
Excellent price.
Would recommend in a heartbeat.
Would buy from you again.

24 June 2026
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Reply from Donaghy Bros

Delighted to hear Alice! We hope you are enjoying your appliance, thank for the review :)

Rated 5 out of 5 stars

Very Pleased

Good price, efficient delivery and product as advertised. Very pleased

24 June 2026
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Reply from Donaghy Bros

great to hear Jan! We hope you are enjoying your new appliance :)

Rated 5 out of 5 stars

Very pleased quick delivery excellent…

Very pleased quick delivery excellent communication and as cheap a amazon on prime day so a very good experience definitely use again thanks

24 June 2026
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Reply from Donaghy Bros

Delighted to hear Alan! We hope you are enjoying your purchase :)

Rated 5 out of 5 stars

Great price

Great price, quick delivery.
Product arrived in excellent condition.
No worries, no problems.

24 June 2026
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Reply from Donaghy Bros

Thanks for the review Christopher! We hope you are enjoying your new appliance :)

Rated 5 out of 5 stars

Very good service

Very good service. Arrived on time at the time given.
Thanks N.

24 June 2026
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Reply from Donaghy Bros

That's great to hear 😊 we hope to welcome you back as a customer again soon! 🙌🏼

Rated 5 out of 5 stars

The fan I was desperate for

Was really desperate for a fan and for the fan to arrive as soon as possible.
Communication was great in terms of order, delivery and follow up.

24 June 2026
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Reply from Donaghy Bros

We are delighted to hear that! It's great to know we have met your expectations. Enjoy using your new appliance and we hope to welcome you back again soon! 😊

Rated 5 out of 5 stars

Very helpful customer support

Very helpful customer support. I overlooked the remote for operating the Dyson blade fan and "complained" that it was missing. Customer service were extremely apologetic and arranged for a replacement. Whilst repackaging the original unit for return I found the remote!!

23 June 2026
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Reply from Donaghy Bros

Thank you so much for your lovely review! We're delighted to hear that you had a positive experience with our customer support team. These things can happen, and we're just glad the mystery of the missing remote had a happy ending!

Rated 5 out of 5 stars

A good buying experience

A good buying experience
Great price
Item arrived in perfect condition
Would do business again

24 June 2026
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Reply from Donaghy Bros

That's super to hear! Thank you for leaving us a review 😊

Rated 5 out of 5 stars

Great service

Great service, brilliant price and very prompt delivery. Definitely recommend

23 June 2026
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Reply from Donaghy Bros

That's great to hear 😊 we hope to welcome you back as a customer again soon! 🙌🏼

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service , delivery and great products at brilliant prices . Highly recommended retailer .

23 June 2026
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Reply from Donaghy Bros

That's super to hear! Thank you for leaving us a review 😊

Rated 2 out of 5 stars

Delivery was not dispatched and after…

Delivery was not dispatched and after waiting a few days I phoned up and issue was addressed straightaway. Result was 13 days between order and delivery which affected our kitchen schedule. So negative review for delay, positive for addressing it when I phoned.

18 June 2026
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Reply from Donaghy Bros

Thank you for your feedback. We're sorry for the delay with your delivery and understand how frustrating it must have been, especially as it impacted your kitchen schedule. We're pleased we were able to resolve the issue promptly once you got in touch, but we appreciate that the delay shouldn't have happened in the first place. Thank you for your patience and for recognising our efforts to put things right.

Rated 5 out of 5 stars

Price was very competitive

Price was very competitive, delivery was prompt and hassle free, product was as advertised. Overall a good experience, would happily shop with Donaghy bros again

23 June 2026
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Reply from Donaghy Bros

That's super to hear! Thank you for leaving us a review 😊

Rated 5 out of 5 stars

Fast delivery

Fast delivery, great price and good communication.

23 June 2026
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Reply from Donaghy Bros

Great to hear :)

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