Banner for Donaghy Bros

Donaghy Bros Reviews 

16,254
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 2,315 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the competitive pricing and wide product availability, even during high demand. Many highlight the excellent service and a smooth ordering process. People are particularly impressed with the fast and efficient delivery and are generally very satisfied with the quality and performance of their purchases. However, some customers noted issues with delivery communication, unexpected delays, or items arriving damaged with inadequate packaging. A few people also experienced discrepancies with product availability or pricing after their order was placed.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the promptness and speed of... See more

Product

People report positive experiences with products, often highlighting good quality and competitive pricing.... See more

Price

Customers consistently express satisfaction with the pricing, often finding products at competitive rates or... See more

Service

Users describe positive interactions with service, with many expressing happiness and satisfaction with the... See more

Order

Consumers generally report positive experiences with the ordering process, highlighting ease of ordering,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The product (Hisense Kitchenfit American Fridge) was sold at the right price, with useful, accurate information pre-sale. It arrived early on a pallet, the delivery company failing to tell us it was c... See more

Rated 5 out of 5 stars

Was able to order two Dyson Cooling fans when everywhere was out of stock (indefinately due to heat). Delivery time was supposed to be 3 days, but ordered late Thursday and arrived mid day Sund... See more

Company replied

Rated 5 out of 5 stars

Ordered a Dyson AM07 cooling fan during the June heatwave. Had it in stock for one or two day delivery, at £10 cheaper than other places that couldn’t deliver for 6 weeks, it came slightly over th... See more

Company replied

Rated 5 out of 5 stars

I ordered a Dyson tower cool fan online when the June 2026 heatwave hit. Lots of other places were out of stock (Argos, John Lewis etc etc), but the Donaghty bros website was easy to navigate and a go... See more

Company replied



Company details

  1. Appliance Store
  2. Electronics Store
  3. Kitchen Supply Store
  4. TV store

About Donaghy Bros

Written by the company

Donaghy Brothers are a family-owned independent electrical retailer, with a history dating back over 60 years. We specialise in all aspects of your home appliance needs.

In Northern Ireland, we have two retail stores; one in Kilrea and the other in Limavady. We also have a significant online e-commerce presence

We supply over 30 brands and have over 20,000 products in stock from renowned manufacturers such as Bosch, Neff, Siemens, Samsung, Sony, Fisher Paykel, LG, Dyson, and many others, all at extremely competitive prices.

Our popular categories include laundry, dishwashers, refrigeration, cooking and TVs all in in various sizes and models.

Our prices are checked each day against our competitors to ensure we are offering the best value for our customers.

Donaghy Brothers offer free delivery across Ireland and the United Kingdom, as well as and next day delivery throughout Northern Ireland. Installation and removal services are also available, making us a one-stop shop for all your home appliance needs.

Customer satisfaction is our main priority and we want your entire shopping journey, from ordering to delivery, to be as seamless as possible. From the comfort of your own home, get help from our expert advisers to find the perfect products for you. Simply call our store on 02829540001 and our friendly and knowledgeable sales team will provide you with inspiration and assistance to help you select your perfect appliance with ease and enjoyment.

We encourage all our customers to leave an honest review on Trustpilot. This lets us know what we’re doing right and the areas we can improve, while helping future shoppers to make informed decisions.

Shop Cooking Shop Refrigeration Shop Floorcare Shop Laundry & Diswashers Shop Sound and Vision Shop Small Appliances Shop Home & Outdoor Shop Heating & Air Treatments Shop Special Offers

Donaghy Bros - Est 1964

Written by the company

Leading retailer of cutting-edge electronics & home appliances
Donaghy Brothers is Northern Ireland’s leading independent electrical retailer, offering unbeatable low prices on all household appliances. We have three stores in Northern Ireland - the original Donaghy Brothers in Kilrea, our store in Limavady and our new store in Coleraine. We now also supply the UK Mainland via our fast growing website donaghybros.co.uk, delivery is FREE (excludes islands & offshore adresses)

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

16K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 88% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(16,254)

2,036 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great fan but could do with an even…

Great fan but could do with an even better one that cools more room. Will have to look further.

26 June 2026
Donaghy Bros logo

Reply from Donaghy Bros

We’re glad we were able to help to keep you cool during the heatwave! ❄️ let’s hope there’s more opportunities to use your new fan over the next while.

Rated 5 out of 5 stars

Fantastic service!

26 June 2026
Donaghy Bros logo

Reply from Donaghy Bros

That's great to hear 😊 we hope to welcome you back as a customer again soon! 🙌🏼

Rated 5 out of 5 stars

Donaghy Bros quoted a good price

Donaghy Bros quoted a good price, and the delivery speed to London was astonishingly fast. Very happy with my purchase.

25 June 2026
Donaghy Bros logo

Reply from Donaghy Bros

Thank you for leaving us a review! ⭐ enjoy using your new appliance. We hope you’ll be back to Donaghy Bros again next time you need anything new 😊

Rated 5 out of 5 stars

This is a good company

The sales person on the phone was great, and I do mean great; he knew the product range and was quick to answer my questions about deliveries etc. he had a good sense of humor, his voice was clear, and I had confidence in what he said. Your company delivered all that I had been told.

25 June 2026
Donaghy Bros logo

Reply from Donaghy Bros

Thank you so much for such a lovely review. We are privileged to have such great staff and since you didn’t name who, I’ll send this review to them all and give them a confidence boost! 😉 but genuinely thank you for leaving us your feedback. Enjoy using your new appliance!

Rated 5 out of 5 stars

Great service and I even called to…

Great service and I even called to check stuff, very helpful. Delivered on time.

25 June 2026
Donaghy Bros logo

Reply from Donaghy Bros

We are delighted to hear that! It's great to know we have met your expectations. Enjoy using your new appliance and we hope to welcome you back again soon! 😊

Rated 5 out of 5 stars

Ordered a Dyson AM07 cooling fan during…

Ordered a Dyson AM07 cooling fan during the June heatwave. Had it in stock for one or two day delivery,
at £10 cheaper than other places that couldn’t deliver for 6 weeks, it came slightly over the two days due to a weekend in between.
Excellent service from Donaghy’s, will think of them next time I want something they sell.

25 June 2026
Donaghy Bros logo

Reply from Donaghy Bros

We’re glad we were able to help to keep you cool during the heatwave! ❄️ let’s hope there’s more opportunities to use your new fan over the next while. We are also glad to hear that we were able to promptly deliver and help you out in your time of need!! 🥵

Rated 5 out of 5 stars

Dyson Cool Fan

Very competitive price including excellent and prompt delivery.

24 June 2026
Donaghy Bros logo

Reply from Donaghy Bros

We’re glad we were able to help to keep you cool during the heatwave! ❄️ let’s hope there’s more opportunities to use your new fan over the next while.

Rated 3 out of 5 stars

Product and delivery excellent

Product and delivery excellent, unfortunately, advertised price and price charged were not the same with final price higher than the one shown

20 June 2026
Donaghy Bros logo

Reply from Donaghy Bros

Hi Gerard, we are sorry to hear about the confusion in pricing. What has most likely happened is, we work with dynamic pricing (to ensure we are competitive with the UK market) - it is likely that the price you saw had changed before you actually went to check out. It can really happen that quickly! Hopefully you were able to get sorted with our Team and the price you originally saw was honoured.

Rated 5 out of 5 stars

Excellent service

Ordered a dyson fan, for a more competive price, it was delivered for free 2 days later, excellent service

24 June 2026
Donaghy Bros logo

Reply from Donaghy Bros

Delighted to hear Kelly. Hope you are enjoying your Dyson fan in this hot weather!

Rated 5 out of 5 stars

Prompt delivery, good service and a competitive price.

I ordered a Dyson tower cool fan online when the June 2026 heatwave hit. Lots of other places were out of stock (Argos, John Lewis etc etc), but the Donaghty bros website was easy to navigate and a good price. The fan is excellent and has been a life saver in the continuing heatwaves. Prompt delivery.

25 June 2026
Donaghy Bros logo

Reply from Donaghy Bros

Thank you so much for your fantastic review! 😊 We're delighted to hear your Dyson Cool Tower Fan arrived promptly and has been such a lifesaver during the recent heatwaves. It's great to know you found our website easy to use and that we had the fan in stock when you needed it most. We really appreciate your support and hope you continue to stay cool all summer! ☀️❄️

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look