I did rate these guys 1 star however, I have now changed this and they have really redeemed themselves. The reason why I have not given a 5 star is that their complaints department can still improv... See more
Company replied
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Review summary
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Reviews shaping this summary
I am relieved to have a new washer driver in place ungrateful for the care you took for me to now have a machine at work with my laundry. The only difficult and somewhat stressful part was the very b... See more
Company replied
The first engineer couldn't fix the problem as he wasn't calor gas experienced. Not his fault I know but surely D&G knew most Park Home properties are not on mains gas.
Company replied
From diagnosis to change of appliance went fairly smoothly. The only hiccup was having to chase what was happening and when. It would have been useful if the new appliance had been installed 24 hours... See more
Company replied
Company details
- Insurance Company
- Appliance Repair Service
- Boiler and Heating Service
- Machine Repair Service
- Refrigerator Repair Service
- Washer and Dryer Repair Service
About Domestic & General - UK
Written by the company
About Domestic & General UK
Written by the company
- A little bit about D&G
- We are proud to look after our customers and the appliances that keep their homes organised. We work hard to ensure that we deliver a great customer experience at every interaction, we continue to develop our digital products to enable customers to contact us in a way that works for them.
We are here to help
Response
We work hard to ensure that we deliver a great customer experience at every interaction.
We are here to help and aim to respond to your Trustpilot reviews within the hour.
Contact info
11 Worple Rd, Swan Court, Wimbledon, London, United Kingdom
- 0333 000 4966
- domesticandgeneral.com
4.2
Great
147K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very helpful members of the team
Very helpful members of the team, especially Perry who assisted very well and was patient, as well as understanding of my situation with a replacement after my product was written off. Cannot thank enough and have insured most of my home appliances.
10 July 2026
Unprompted review
Reply from Domestic & General - UK
Hello,
Thank you for sharing such a great review! We're really pleased to hear how happy you were with the service you received.
Should you need us again, we'll be more than happy to help!
Thank you,
Lauren
D&G Team
Nice and polite conversation
Nice and polite conversation, quick and professional service without putting pressure on decisions
8 July 2026
Reply from Domestic & General - UK
Hi Maciek,
Thank you for taking the time to leave this 5 star review!
We're pleased to hear how happy you were with the service provided.
Thank you,
Lauren
D&G Team
Reply from Domestic & General - UK
Hi Lee,
Thank you for taking the time to leave us a review.
At Domestic and General customer service is very important to us, we aim to provide our customers with a quick and efficient repair.
We appreciate your feedback, and it will be sent over to the relevant team.
Thank you,
Lauren
D&G Team
Staff are always polite and very…
Staff are always polite and very helpful.
Used D+G for years now, so I trust them and wouldn't want to leave.
6 July 2026
Reply from Domestic & General - UK
Hi Annette,
Thank you for sharing such a great review! We're really pleased to hear how happy you were with the service you received.
Should you need us again, we'll be more than happy to help!
Thank you,
Lauren
D&G Team
Reply from Domestic & General - UK
Hi Rodney,
Thank you for taking the time to leave this 5 star review!
We're pleased to hear how happy you were with the service provided.
Thank you,
Lauren
D&G Team
Excellent
Excellent, reliable service. Friendly and knowledgeable staff .
18 June 2026
Unprompted review
Reply from Domestic & General - UK
Hi Richards,
Thank you for taking the time to leave this 5 star review!
We're pleased to hear how happy you were with the service provided.
Thank you,
Lauren
D&G Team
Absolutely shocking have been withD&G…
Absolutely shocking have been withD&G for years have expensive kitchen appliances covered only to be told they are under Argos plan news to me never purchased from Argos I am extremely surprised. I have been with D&G for years and have had expensive kitchen appliances covered, only to be informed that they fall under an Argos plan, which is news to me as I have never purchased from Argos. Only thing purchased from Argos was Air fryer in 2022. American fridge freezer broke down engineer said new one needed D&G told me I would get link so I can choose never got link only vouchers for Argos. Service from Argos shocking so basically been paying for insurance D&G for years for wrong plan. D&G associate tried telling me I purchased all my kitchen appliances from Argos they were adamant but I should know who I purchased from. Now if false information was given to insurance company that's fraudulent yet they can mess up a insurance plan.
3 July 2026
Unprompted review
Reply from Domestic & General - UK
Hello,
Thank you for taking the time to leave us a review. I'm sorry to hear you were unhappy with the service.
We would like to look into this for you, please reach out to us via Hello@domesticandgeneral.com with a copy of your review and we will be more than happy to help.
Thank you,
Lauren
D&G Team
Very good service and replacement of my…
Very good service and replacement of my tumble dryer Thank you
9 July 2026
Reply from Domestic & General - UK
Hi Sandra,
Thank you for taking the time to leave this 5 star review!
We're pleased to hear how happy you were with the service provided.
Thank you,
Lauren
D&G Team
Reply from Domestic & General - UK
Hello,
Thank you for taking the time to leave this 5 star review!
We're pleased to hear how happy you were with the service provided.
Thank you,
Lauren
D&G Team
Reply from Domestic & General - UK
Hi Kathleen,
Thank you for taking the time to leave this 5 star review!
We're pleased to hear how happy you were with the service provided.
Thank you,
Lauren
D&G Team
Reply from Domestic & General - UK
Hi Bill,
Thank you for taking the time to leave this 5 star review!
We're pleased to hear how happy you were with the service provided.
Thank you,
Lauren
D&G Team
Excellent in terms of replacing my TV…
Excellent in terms of replacing my TV with an upgraded version.
Thank you.
But, little disappointed that the delivery guys couldn’t connect it for me, as this was not part of their job.
Now I need to find a friend or relative to come over to do this for me
10 July 2026
Reply from Domestic & General - UK
Hi Sabiha,
Thank you for your review. We are delighted to hear that you were pleased with the replacement of your TV and that the upgraded model met your expectations.
We appreciate your feedback regarding the delivery service. While we are pleased that the replacement process went smoothly, we understand your disappointment that the TV could not be connected for you at the time of delivery.
We appreciate you sharing your experience and are glad that the replacement itself was handled successfully.
Thank you,
Louise,
D&G Team.
Washing Machine Repair…
Domestic and General recently repaired a fault on my washing machine.
The engineer repaired the fault and my washing machine is in good working order.
19 June 2026
Unprompted review
Reply from Domestic & General - UK
Hi Elinor,
Thank you for sharing such a great review! We're really pleased to hear how happy you were with the service you received.
Should you need us again, we'll be more than happy to help!
Thank you,
Lauren
D&G Team
The time taken to book both engineer…
The time taken to book both engineer and product delivery.
10 July 2026
Reply from Domestic & General - UK
Hi Francis,
Thank you for taking the time to leave us a review.
At Domestic and General customer service is very important to us, we aim to provide our customers with a quick and efficient repair.
We appreciate your feedback, and it will be sent over to the relevant team.
Thank you,
Lauren
D&G Team
Attempted 2 repairs and then replaced…
Attempted 2 repairs and then replaced fridge/freezer with no problems.
Both repair were very good and came on time, very good service.
The delivery service was also very efficient.
3 July 2026
Unprompted review
Reply from Domestic & General - UK
Hi Elspeth,
Thank you for taking the time to share your experience. We are delighted to hear that both repair visits were carried out on time and that you received good service throughout. It is also great to know that the replacement of your fridge freezer was completed smoothly and that you found the delivery service efficient as well.
We truly appreciate your positive feedback and are pleased that everything was handled without any problems.
Thank you,
Louise,
D&G Team.
Conpettant and pleasant young man.
The young man that came from your company soon sorted the problem out. The problem unfortunately had been caused by a tradesman who had been dealing with a new electrical Consumer Unit who had disturbed the flow of gas whilst checking all the electrical supply units. It was soo sorted by your engineer, a competent and pleasant young man.
9 May 2026
Reply from Domestic & General - UK
Hi,
Thank you for taking the time to leave this review. We are pleased to hear that the engineer was able to quickly identify and resolve the issue for you.
It is wonderful to know that you found him to be both competent and pleasant, and that the problem was sorted efficiently.
We appreciate your kind comments and are delighted that you were happy with the service provided.
Thank you,
Louise,
D&G Team.
Reply from Domestic & General - UK
Hi Luthfinissa.
Thank you for taking the time to leave us a review.
We are very happy to hear that you have been provided with excellent service! We appreciate that your appliances are very important, so we always aim to ensure that we make this process as efficient as it can be. If you need us again, please don't hesitate to contact us.
We appreciate the feedback.
Thank you,
Ben
D&G Team
Shockingly terrible service.
Shockingly terrible service.
I have waited over a month for my Fridge Freezer to be repaired with no idea how much longer this will continue.
4 failed appointments where they didnt even turn up after they damaged the parts on 2 occasions, lost it on another, and then when they finally turned up once......they brought the wrong part! As a result of the incompetence, the part is now out of stock and nobody can tell me how much longer I am without a fridge freezer in the middle of summer.
Customer services are a waste of time as they NEVER get back to you despite repeatedly saying they will, and when you chase them instead, their only answer is "you will simply have to wait" even though they have no idea how long that will be or if the part will even be back in stock again. Despite taking 4 separate days off work, costing me hundreds and hundreds in lost wages, they have no interest in the cost and inconvenience to the customer, and wont even offer a replacement regardless if temporary or permanent, even though the delays are all down to their side, not the customer. With the amount of money this has cost/lost me, I could have already bought a brand new replacement now. If I had known the service would be this poor, I would have avoided them like the plague and bought a new item instead.
In summary - nice idea on paper and happy to take your money, but in real life, you should steer well clear unless you enjoy non-existant customer service.
10 July 2026
Unprompted review
Reply from Domestic & General - UK
Hi Philip,
Thank you for taking the time to leave us a review.
We are extremely sorry to hear about the service and delays that you have experienced throughout your repair journey, we sincerely apologise for the inconvenience that this has caused for you. We always aim to ensure that all repairs are as efficient as possible, so we would be keen to take a look into this further for you.
So we can investigate this matter further and better advise you, please send your full name and full address to hello@domesticandgeneral.com stating that you have left a review with a description of the issue and a copy of your review.
We appreciate the feedback.
Thank you,
Ben
D&G Team
Very helpful lady when registering all…
Very helpful lady when registering all the recently purchased items.
6 July 2026
Reply from Domestic & General - UK
Hi Jan,
Thank you for taking the time to leave us a review.
We are very happy to hear that you are happy with the service provided by the agent you have spoken to when registering your appliances, great customer service is important to us. If you need us again, please do contact us.
We appreciate the feedback.
Thank you,
Ben
D&G Team.
Reply from Domestic & General - UK
Hi Zifiso.
Thank you for taking the time to leave us a review.
We're glad we could provide a positive experience. Delivering exceptional service remains our focus. Please reach out if there is anything further we can assist with.
We appreciate the feedback.
Thank you,
Ben
D&G Team
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