Engineer appointment was quite quickly arranged and he arrived as promised. The fault was found and rectified efficiently and the machine now works as it should. Only downside is that the bottom pan... See more
Company replied
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Review summary
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Reviews shaping this summary
The young man who helped us was great and much more informative thank you. Unfortunately we have still got the same problem where the dishwasher does not come on straight away!! My husband has to do s... See more
Company replied
Over the last two years, D&G have been out to help with faults and have either replaced or rebuilt our washing machine, fridge/freezer, microwave, oven and dishwasher!! All being around 10/11 years o... See more
Company replied
I recently sent my son’s Xbox One Series S to Console Doctor, through D&G. From start to finish the whole process was quick and straightforward. D&G sent a courier to collect and package the Xbox,... See more
Company replied
Company details
- Insurance Company
- Appliance Repair Service
- Boiler and Heating Service
- Machine Repair Service
- Refrigerator Repair Service
- Washer and Dryer Repair Service
About Domestic & General - UK
Written by the company
About Domestic & General UK
Written by the company
- A little bit about D&G
- We are proud to look after our customers and the appliances that keep their homes organised. We work hard to ensure that we deliver a great customer experience at every interaction, we continue to develop our digital products to enable customers to contact us in a way that works for them.
We are here to help
Response
We work hard to ensure that we deliver a great customer experience at every interaction.
We are here to help and aim to respond to your Trustpilot reviews within the hour.
Contact info
11 Worple Rd, Swan Court, Wimbledon, London, United Kingdom
- 0333 000 4966
- domesticandgeneral.com
4.2
Great
149K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
No messing about put a new part in all…
No messing about put a new part in all finished quickly
24 June 2026
Reply from Domestic & General - UK
Hi Josephine,
Thank you so much for sharing such a great review!
We're really pleased to see how happy you are with the service you received with Domestic and General.
Should you need any further assistance please get back in contact.
Have a brilliant day.
Thank you.
Emma
D&G Team
I have trouble integrating all my…
I have trouble integrating all my insurance products on the same dashboard
22 July 2026
Reply from Domestic & General - UK
Hi there Glen,
Thank you for taking the time to leave this review!
If you're having issues with the website please do reach out to us so we can take a look into this and see how we can best assist.
If you need any further help, please do get in touch. You can call us on 0333 000 4966 or contact us via Facebook and Twitter:
· www.facebook.com/DandGGlobal/
· www.x.com/DandG_Global
Thank you,
Andrew
D&G Team
Reply from Domestic & General - UK
Hi Christine,
Thank you for your kind review.
We are very pleased to hear that you were satisfied with the service you received.
Your feedback is greatly appreciated.
If we can be of assistance in the future, please feel free to contact us.
We will be more than happy to support you again.
Wishing you a wonderful day.
Thank you,
Emma
D&G Team
I am very happy with the service I…
I am very happy with the service I received. My TV developed a fault, and the team kept me updated throughout the process. They replaced my TV with a new one, and everything was handled professionally. Thank you for the excellent customer service. I would definitely recommend Domestic & General.
24 July 2026
Reply from Domestic & General - UK
Hi there Shukri,
Thank you for taking the time to leave this 5 star review!
We're pleased to hear how great the service provided from us has been and that we were able to get you a brand new TV under our plan!
Thank you,
Andrew
D&G Team
Has always 5 star had no trouble getting my cordless hoover parts of my manufactor
Has always 5 star
21 July 2026
Reply from Domestic & General - UK
Hi there Mark,
Thank you for taking the time to leave this 5 star review!
We're pleased to hear how great the service provided from us has been!
Thank you,
Andrew
D&G Team
The wrong freezer drawers were sent
The wrong freezer drawers were sent, when we contacted the company and said they said they would send the replacement correct ones that was about s month ago. This isn't the first time this has happened either, we had the same problem with the fridge s few years ago and those shelves only turned up when the company came to look at it again this time and eventually we got the right shelves. We pay A lOT for these services thus us not right.
26 June 2026
Reply from Domestic & General - UK
Hi Michelle,
Thank you for taking the time to share your feedback. We're really sorry to hear that your experience with Domestic & General didn’t meet expectations.
We always aim to provide the highest level of service, and it’s clear we fell short in your case. Please accept our sincere apologies for any inconvenience caused.
If you're happy to share more details, we’d love the opportunity to look into this further and try and make things right. please contact us via the methods below;
Email:
Hello@domesticandgeneral.com
- please state on this email that you have left a review on Trust pilot and provide your full name and address details with a brief outline of the issue.
Social media:
- https://x.com/DandG_Global
- https://www.facebook.com/DandGGlobal
Phone:
Domestic and General: 0333 000 9799
Lines open 8am-8pm
Monday-Sunday
Thank you again for bringing this to our attention.
Thank you,
Nathan
D&G Team
Reply from Domestic & General - UK
Hi there Mark,
Thank you for taking the time to leave this 5 star review!
We're pleased to hear how great the service from us has been!
Thank you,
Andrew
D&G Team
Smooth stress free process
The engineer was professional, reported back to the office so they could arrange for replacement dishwasher. Very easy process of choosing replacement which was delivered promptly and installed with old machine recycled
13 July 2026
Reply from Domestic & General - UK
Hi Nicola,
Thank you for taking the time to write your review.
We are delighted to hear you were very happy with the service you received from our engineers and replacement team.
Never hesitate to contact us if you need any support.
Have a wonderful day.
Thank you,
Emma
D&G Team
Straight forward taking out a new…
Straight forward taking out a new plan.And customer service gives good service
22 July 2026
Reply from Domestic & General - UK
Hi Stuart,
Thank you for taking the time to write your review.
We are delighted to hear you were very happy with the service you received.
Never hesitate to contact us if you need any support.
Have a wonderful day.
Thank you,
Emma
D&G Team
Vaccum cleaner repair
Very good experience. Cleaner was repaired as good as new. Collection and delivery service also good.
30 June 2026
Reply from Domestic & General - UK
Hi Maron,
Thank you for taking the time to write your review.
We are delighted to hear you were very happy with the service you received.
Never hesitate to contact us if you need any support.
Have a wonderful day.
Thank you,
Emma
D&G Team
Regularly review your costs - are you paying too much?
The kind gentleman helped me to reduce my costs and still keep the benefits.
22 July 2026
Reply from Domestic & General - UK
Hi there Ann,
Thank you for taking the time to leave this review!
We're pleased to hear that we were able to reduce the price of your plan with us!
Thank you,
Andrew
D&G Team
Absolute disgusting company
Absolute disgusting company. I had a boiler issue were my hot water and heating stopped working, domestic and general sent a engineer who said it’s a flu issue which we are not covered for however this flu was only changed a few months before. Then we paid for a private gas engineer to come and check it and they said it’s nothing to do with the flu and internal components. Domestic and general came out again and said the same thing. They just want to get out repairing the internal parts of boiler. Also they did not care we had small children in the house. Also when they have previous come to service the boiler they have never actually opened it just put a machine to check numbers and left. This is why my internal parts failed not because of a flue. Never use them
20 May 2026
Unprompted review
Reply from Domestic & General - UK
Hi There,
Thanks for taking the time to leave a review.
We are sorry to read that you're not happy with the service you received.
Domestic and General do try and resolve all problems customers may be having in a timely manner, We are sorry that this wasn't the case this time.
If you would like us to look into the details with regards to this issue please contact via any of the methods below. Our team will do what they can to help;
Email:
Hello@domesticandgeneral.com
- please state on this email that you have left a review on Trust pilot and provide your full name and address details with a brief outline of the issue.
Social media:
- https://x.com/DandG_Global
- https://www.facebook.com/DandGGlobal
Phone:
Domestic and General: 0333 000 9799
Lines open 8am-8pm
Monday-Sunday
Thank you again for bringing this to our attention.
Thank you,
Nathan
D&G Team
Easy site to use
Easy site to use. No problem with getting business done unlike a lot of websites today. A pleasure to deal with.
23 July 2026
Reply from Domestic & General - UK
Hi Denise,
Thank you for taking the time to write your review.
We are delighted to hear you were very happy with the service you received.
Never hesitate to contact us if you need any support.
Have a wonderful day.
Thank you,
Emma
D&G Team
The best company for peace of mind
I absolutely love domestic and general for peace of mind and above standard care.
Their policy prices are spot on.
For over 10 years I have been a customer.
Nothing is ever too much bother for them.
I have never encountered a moody employee or engineer.
All staff are polite and have a vast knowledge of their job.
Highly recommend
28 May 2026
Reply from Domestic & General - UK
Hi there Lisa,
Thank you for taking the time to leave this 5 star review!
We're pleased to hear how great the service provided from us has been over the years and that you would recommend us!
Thank you,
Andrew
D&G Team
Peace of mind
Always full understanding when i have contacted them. For a small monthly payment for my appliances I have peace of mind if any future problems occur.. Being a client of Domestic & General insurance, I am 100% satisfied, I would recommend their services to others.
22 July 2026
Reply from Domestic & General - UK
Hi Angela.
Thank you for taking the time to leave us an excellent review.
We are very glad that your policy has caused peace of mind for you and that you are happy with the service you have received throughout your journey with us. We always aim to ensure that excellent service is provided at all times. If you need us again, please do contact us.
We appreciate the feedback.
Thank you,
Ben
D&G Team
Reply from Domestic & General - UK
Hi Jackie,
Thank you for taking the time to write your review.
We are delighted to hear you were very happy with the service you received.
Never hesitate to contact us if you need any support.
Have a wonderful day.
Thank you,
Emma
D&G Team
I was not very happy with the choice of…
I was not very happy with the choice of TV's I was given when I had to have a replacement, I had a Nanocell LC TV and nearly all of the ones on offer were standard LCD ones. I found one that I wanted and after having a chat with them got it put on the list, also not overly impressed that I had to pay and exter £275 on a TV that sells for £529. Not great value for the £10 plus I was paying monthly.
21 July 2026
Reply from Domestic & General - UK
Hi Mark,
Thank you for your time in leaving a review with us today,
We are sorry that the replacement offer provided is not to the standard you had expected. Domestic and General do aim to make all replacements on a like for like basis , based on the specifications of your previous machine. We are sorry this appears not the case in this instance.
We do take all feedback seriously and we will use this feedback to improve our service going forward .
Thank you for bring this to our attention. If further assistance is required please do not hesitate to contact using the details provided below
Product Replacement :
Phone: 03330004970 Mon-Fri 09:00-17:00
Webchat:
https://www.domesticandgeneral.com/content/contact-domestic-general/replacing-an-appliance/send-message
Alternatively if you require any further assistance with anything else please contact using the methods below where a member of our team will do what they can to assist you.
Email:
Hello@domesticandgeneral.com
- please state on this email that you have left a review on Trustpilot and provide your full name and address details with a brief outline of the issue along with a screenshot of your review.
Social media:
- https://x.com/DandG_Global
- https://www.facebook.com/DandGGlobal
Phone:
Domestic and General: 0333 000 9799
Lines open 8am-8pm
Monday-Sunday
Thank you,
Nathan
D&G Team
It because they don’t hund the repair…
It because they don’t hund the repair TV on your hand and then they claim they have delivered itthat’s why I give them one star they are irresponsible company
24 July 2026
Reply from Domestic & General - UK
Hello M M Munye,
Thank you for taking the time to leave a review.
I'm very sorry you're not happy with the service provided.
If you wish to discuss this matter further you can reach us via hello@domesticandgeneral.com, please include your full name, address, and details of this review.
Thank you,
Richard.
D&G Team.
D&G and Hotpoint was very slow to solve…
D&G and Hotpoint was very slow to solve the problem. 3 weeks later when they did finally give me a replacement its a little smaller capacity then the one I had.
22 July 2026
Reply from Domestic & General - UK
Hi Abdus,
Thank you for your time in leaving a review with us today,
We are sorry that the replacement offer provided is not to the standard you had expected. Domestic and General do aim to make all replacements on a like for like basis , based on the specifications of your previous machine. We are sorry this appears not the case in this instance.
We do take all feedback seriously and we will use this feedback to improve our service going forward .
Thank you for bring this to our attention. If further assistance is required please do not hesitate to contact using the details provided below
Product Replacement :
Phone: 03330004970 Mon-Fri 09:00-17:00
Webchat:
https://www.domesticandgeneral.com/content/contact-domestic-general/replacing-an-appliance/send-message
Alternatively if you require any further assistance with anything else please contact using the methods below where a member of our team will do what they can to assist you.
Email:
Hello@domesticandgeneral.com
- please state on this email that you have left a review on Trustpilot and provide your full name and address details with a brief outline of the issue along with a screenshot of your review.
Social media:
- https://x.com/DandG_Global
- https://www.facebook.com/DandGGlobal
Phone:
Domestic and General: 0333 000 9799
Lines open 8am-8pm
Monday-Sunday
Thank you,
Nathan
D&G Team
Reply from Domestic & General - UK
Hi there,
Thank you for taking the time to write your review.
We are delighted to hear you were very happy with the service you received.
Never hesitate to contact us if you need any support.
Have a wonderful day.
Thank you,
Emma
D&G Team
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