I did rate these guys 1 star however, I have now changed this and they have really redeemed themselves. The reason why I have not given a 5 star is that their complaints department can still improv... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I am relieved to have a new washer driver in place ungrateful for the care you took for me to now have a machine at work with my laundry. The only difficult and somewhat stressful part was the very b... See more
Company replied
The first engineer couldn't fix the problem as he wasn't calor gas experienced. Not his fault I know but surely D&G knew most Park Home properties are not on mains gas.
Company replied
From diagnosis to change of appliance went fairly smoothly. The only hiccup was having to chase what was happening and when. It would have been useful if the new appliance had been installed 24 hours... See more
Company replied
Company details
- Insurance Company
- Appliance Repair Service
- Boiler and Heating Service
- Machine Repair Service
- Refrigerator Repair Service
- Washer and Dryer Repair Service
About Domestic & General - UK
Written by the company
About Domestic & General UK
Written by the company
- A little bit about D&G
- We are proud to look after our customers and the appliances that keep their homes organised. We work hard to ensure that we deliver a great customer experience at every interaction, we continue to develop our digital products to enable customers to contact us in a way that works for them.
We are here to help
Response
We work hard to ensure that we deliver a great customer experience at every interaction.
We are here to help and aim to respond to your Trustpilot reviews within the hour.
Contact info
11 Worple Rd, Swan Court, Wimbledon, London, United Kingdom
- 0333 000 4966
- domesticandgeneral.com
4.2
Great
148K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Domestic & General - UK
Hi Suzy,
We are sorry this review has been requested prematurely as your replacement journey is still ongoing.
Please reach out to our Product Replacement if you require any further support with your replacement appliance. You can contact them on 03330004970 Mon-Fri 09:00-17:00 or through their live chat: https://www.domesticandgeneral.com/content/help-advice-section/faq/replacements
We want to assure you that we take your feedback seriously and will use it to improve our services.
Thank you,
Sam
D&G Team
an engineer that knows his job all the…
an engineer that knows his job all the parts up and running within the hour 5stars for him
13 July 2026
Reply from Domestic & General - UK
Hello David,
Thank you for your five star review. It's great to know you're happy with the repair service provided.
Please never hesitate to get in touch for any issue/query, we're always happy to help. Have a great day!
Thank you,
Richard.
D&G Team.
Reply from Domestic & General - UK
Hello Daniel,
Thank you for your five star review. It's great to know you're happy with the quick and flawless service provided.
Please never hesitate to get in touch for any issue/query, we're always happy to help. Have a great day!
Thank you,
Richard.
D&G Team.
After I paid all the money on insurance…
After I paid all the money on insurance for my tv, I was offered the budget level tv as replacement, I phoned up and asked if any more choices, yes there was, so if I had just took the first tv D&G would of been over the moon 😡
13 July 2026
Reply from Domestic & General - UK
Hello Tony,
Thank you for your review and letting us know about the service you received.
I'm sorry for the issues experienced during your replacement journey. Your feedback is important and helps us to improve the service we provide.
If you require any further support please do not hesitate to reach out.
Thank you,
Richard.
D&G Team.
Very attentive and I am able to explain…
Very attentive and I am able to explain and help
14 July 2026
Reply from Domestic & General - UK
Hello Catia,
Thank you for your five star review. It's great to know you're happy with the service provided.
Please never hesitate to get in touch for any issue/query, we're always happy to help. Have a great day!
Thank you,
Richard.
D&G Team.
Charlie was very helpful
Charlie was very helpful. He fulfilled what was needed to be done. Very polite and professional young man.
16 July 2026
Reply from Domestic & General - UK
Hello Carol,
Thank you for your five star review. It's great to know you're happy with the service Charlie provided.
Please never hesitate to get in touch for any issue/query, we're always happy to help. Have a great day!
Thank you,
Richard.
D&G Team.
Very accomadating with call back and…
Very accomadating with call back and really easy to understand and follow.
14 July 2026
Reply from Domestic & General - UK
Hello Simon,
Thank you for your five star review. It's great to know you're happy with the service provided.
Please never hesitate to get in touch for any issue/query, we're always happy to help. Have a great day!
Thank you,
Richard.
D&G Team.
Excellent manner and service.
16 July 2026
Reply from Domestic & General - UK
Hello,
Thank you for your five star review. It's great to know you're happy with the service provided.
Please never hesitate to get in touch for any issue/query, we're always happy to help. Have a great day!
Thank you,
Richard.
D&G Team.
Very good
Very good — engineer was very good. Service is decent. Prompt support was given…. Worth paying the monthly insurance which is reasonable.
15 July 2026
Reply from Domestic & General - UK
Hello Will,
Thank you for your five star review. It's great to know you're happy with the repair service provided.
Please never hesitate to get in touch for any issue/query, we're always happy to help. Have a great day!
Thank you,
Richard.
D&G Team.
Abysmal service
Abysmal service!
After years of paying each and every month for Beko washing machine cover I was left waiting four/five weeks without a washing machine with a disabled child.
I explained my child is disabled and I desperately need a washing machine - I was told "There's not a lot I can do - This "repair"man (Sam) was unbelievable - He shone a mobile phone torch in the drum of my machine (unable to bend and pull the machine out) and then went on to order the wrong part!
From incorrect parts ordered, parts "not on the van", unable to slide washing machine out of its place etc etc - I had every excuse.
Beko have been taken over by Hotpoint and it turns out the Hotpoint repair guys don't have a CLUE!
It wasn't until I had Alex an actual Beko engineer called was my machine repaired.....I cannot thank or praise Alex enough!
NB - As requested I have now contacted yourselves putting my full complaint and providing photographic proof of the damage caused to my property by one of your engineers.
I will edit my review when I receive a response from you.....I won't hold my breath though if your customer service is anything to go by.
19 June 2026
Unprompted review
Reply from Domestic & General - UK
Hi Raina,
Thanks for taking the time to leave a review.
I am deeply sorry to hear about the experience you've had with the repair of your washing machine and how this has affected you and your family.
It goes without saying that this is far from the level of service we expect to be providing our customers, so I do sincerely apologise about this.
We strive to provide a high level of service to all our customers, regardless of their circumstances, and I'm truly sorry if we have fallen short of your expectations.
We are pleased to hear that your appliance was eventually repaired but appreciate that we did not meet the standards our customers expect from us.
If you would like to discuss this with us further, please email us at hello@domesticandgeneral.com with your full name and address details, and we'll be more than happy to help.
Thank you,
Sam
D&G Team
Thank you for all your help and advise.
Thank you for all your help and advise.
Also all the prompt action in getting my new microwave.
It is an excellent one.
I am already enjoying it and all the features on it.
Tank you..
11 July 2026
Reply from Domestic & General - UK
Hello Merville,
Thank you for your five star review. It's great to know you're happy with the replacement service provided.
Please never hesitate to get in touch for any issue/query, we're always happy to help. Have a great day!
Thank you,
Richard.
D&G Team.
Washing Machine troubles.
Its all good engineer always explains and fixes what needs to get done.He even suggests something sometimes.A really nice person.
16 March 2026
Reply from Domestic & General - UK
Hello,
Thank you for your five star review. It's great to know you're happy with the washing machine repair service provided.
Please never hesitate to get in touch for any issue/query, we're always happy to help. Have a great day!
Thank you,
Richard.
D&G Team.
My TV developed a fault
My TV developed a fault it was 9years old and when the engine said it could not be fixed they they gave me a list of tvs I could pick from I could get one with similar features at little cost to me or get a upgrade tv and pay the difference great service would highly recommend this insurance
15 July 2026
Reply from Domestic & General - UK
Hello Lorraine,
Thank you for your five star review. It's great to know you're happy with the TV replacement service provided.
Please never hesitate to get in touch for any issue/query, we're always happy to help. Have a great day!
Thank you,
Richard.
D&G Team.
Still not working
1 April 2026
Reply from Domestic & General - UK
Hi,
I'm sorry to read that you're unhappy with the service you've received.
We aim to complete all repairs on a first visit basis, so it's disappointing to see that your service issue remains unresolved.
We're keen to take a look into this to see what we can do to help. If you could please take a moment to email us at hello@domesticandgeneral.com with your full name and address details, we'll be more than happy to help.
Thank you,
Sam
D&G Team
Couldn't believe it when my year old…
Couldn't believe it when my year old washing machine began vibrating noisily. I had to get in touch with D&G twice before all was ok but D&G were remarkable both times. The young men were very polite and quickly fixed machine. So pleased I chose D&G
30 March 2026
Reply from Domestic & General - UK
Hello Christine,
Thank you for your five star review. It's great to know you're happy with the washing machine repair service provided.
Please never hesitate to get in touch for any issue/query, we're always happy to help. Have a great day!
Thank you,
Richard.
D&G Team.
Delivery dropped the product and broke it!
Firstly they delivery / fitters dropped the replacement and broke the appliance snapping the leg and denting the product.
Secondly the fitter kept tutting 😕
15 July 2026
Reply from Domestic & General - UK
Hello Angela,
Thank you for taking the time to leave a review.
I'm sorry for the poor service provided.
If you require further support you can reach us via hello@domesticandgeneral.com, please include your full name, address, and details of this review.
Thank you,
Richard.
D&G Team.
Take to long on phone being passed on…
Take to long on phone being passed on to one person to other
15 July 2026
Reply from Domestic & General - UK
Hello Julie,
Thank you for your review and letting us know about the service you received.
I'm sorry we failed to meet your expectations during your repair journey. Your feedback is important and helps us to improve the service we provide.
If you require any further support please do not hesitate to reach out.
Thank you,
Richard.
D&G Team.
Friendly helpful member of staff
15 July 2026
Reply from Domestic & General - UK
Hello Mark,
Thank you for your five star review. It's great to know you're happy with the friendly service provided.
Please never hesitate to get in touch for any issue/query, we're always happy to help. Have a great day!
Thank you,
Richard.
D&G Team.
They are always helpful and reliable.
15 July 2026
Reply from Domestic & General - UK
Hello C Williams,
Thank you for your five star review. It's great to know you're happy with the helpful service provided.
Please never hesitate to get in touch for any issue/query, we're always happy to help. Have a great day!
Thank you,
Richard.
D&G Team.
All went very smoothly
All went very smoothly, no hassle very pleasant staff, thank you :-)
15 July 2026
Reply from Domestic & General - UK
Hello Peter,
Thank you for your five star review. It's great to know you're happy with the service provided.
Please never hesitate to get in touch for any issue/query, we're always happy to help. Have a great day!
Thank you,
Richard.
D&G Team.
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