I did rate these guys 1 star however, I have now changed this and they have really redeemed themselves. The reason why I have not given a 5 star is that their complaints department can still improv... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I am relieved to have a new washer driver in place ungrateful for the care you took for me to now have a machine at work with my laundry. The only difficult and somewhat stressful part was the very b... See more
Company replied
The first engineer couldn't fix the problem as he wasn't calor gas experienced. Not his fault I know but surely D&G knew most Park Home properties are not on mains gas.
Company replied
From diagnosis to change of appliance went fairly smoothly. The only hiccup was having to chase what was happening and when. It would have been useful if the new appliance had been installed 24 hours... See more
Company replied
Company details
- Insurance Company
- Appliance Repair Service
- Boiler and Heating Service
- Machine Repair Service
- Refrigerator Repair Service
- Washer and Dryer Repair Service
About Domestic & General - UK
Written by the company
About Domestic & General UK
Written by the company
- A little bit about D&G
- We are proud to look after our customers and the appliances that keep their homes organised. We work hard to ensure that we deliver a great customer experience at every interaction, we continue to develop our digital products to enable customers to contact us in a way that works for them.
We are here to help
Response
We work hard to ensure that we deliver a great customer experience at every interaction.
We are here to help and aim to respond to your Trustpilot reviews within the hour.
Contact info
11 Worple Rd, Swan Court, Wimbledon, London, United Kingdom
- 0333 000 4966
- domesticandgeneral.com
4.2
Great
148K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very helpful and understanding
Next day delivery from when I chose the replacement
Nice helpful staff after a phone call
Very happy with my replacement fridge
Thank you
9 July 2026
Reply from Domestic & General - UK
Hello Geoff,
Thank you for your five star review. It's great to know you're happy with the replacement fridge service provided.
Please never hesitate to get in touch for any issue/query, we're always happy to help. Have a great day!
Thank you,
Richard.
D&G Team.
Exceptional customer service very easy…
Exceptional customer service very easy to sort out and very quick delivery on my new product thank you
16 July 2026
Reply from Domestic & General - UK
Hello Marie,
Thank you for your five star review. It's great to know you're happy with the replacement service provided.
Please never hesitate to get in touch for any issue/query, we're always happy to help. Have a great day!
Thank you,
Richard.
D&G Team.
The lady was very professional and…
The lady was very professional and understanding. She helped me with every step of the process.
It would have been good to have someone actually call me on the phone to explain that our washing machine was a right off. Rather than a text and email out of the blue.
15 July 2026
Reply from Domestic & General - UK
Hi Andrew,
Thanks for taking the time to leave a review and feedback on the service you received.
Although you were disappointed at not receiving contact from us to explain the write off decision, we are pleased to hear that our member of staff was very professional, understanding and helpful in arranging this for you.
Your feedback is important to us. Your comments will be passed on to the relevant department and taken on board.
If you need any further help please do get in touch. You can call us or contact us via Facebook and Twitter:
- https://twitter.com/DandG_Global
- https://www.facebook.com/DandGGlobal
Thank you,
Sam
D&G Team
Reply from Domestic & General - UK
Hello Michelle,
Thank you for your five star review. It's great to know you're pleased with the service provided.
Please never hesitate to get in touch for any issue/query, we're always happy to help. Have a great day!
Thank you,
Richard.
D&G Team.
Understanding easy polite customer…
Understanding easy polite customer service qui k response
1 July 2026
Reply from Domestic & General - UK
Hello Whizz,
Thank you for your five star review. It's great to know you're happy with the polite service provided.
Please never hesitate to get in touch for any issue/query, we're always happy to help. Have a great day!
Thank you,
Richard.
D&G Team.
100% trustworthy
100% trustworthy. So worth the money to pay into an insurance where you know when you need help it will be there. All the time I have used these for repairs, replacements or help it has been so easy. The call centre staff are so friendly and always helpful as is the engineers who come out to do the work needed on any appliances that are covered. We are very happy with domestic and general and will continue to be so. A huge Thankyou from us all here. Well done and keep up the great work. 👍🏻👍🏻
10 July 2026
Reply from Domestic & General - UK
Hello JK Hollingsworth,
Thank you for your five star review. It's great to know you're happy with the service provided throughout your time with us.
Please never hesitate to get in touch for any issue/query, we're always happy to help. Have a great day!
Thank you,
Richard.
D&G Team.
Excellent service
Excellent service. Attempted to repair the old machine but not possible. Quick decision made to replace which was easy to order and we are very pleased with the new machine, delivered & installed very quickly.
2 July 2026
Reply from Domestic & General - UK
Hello Mrs Nicholson,
Thank you for your five star review. It's great to know you're happy with the replacement service provided.
Please never hesitate to get in touch for any issue/query, we're always happy to help. Have a great day!
Thank you,
Richard.
D&G Team.
Very Poor Experience
After being told to choose a replacement I placed the order and was a date for delivery which meant we had no fridge freezer for 8 days. Then I received a text to say that it could not be delivered on the date I had chosen but it would be delivered 10 days after the chosen date !
After several phone calls to D&G I was told that order could be cancelled and they were placing a new order with AO which would be delivered the following day, great I thought but waited for the confirmation message for me to accept that date with AO but it was never sent!
I called after the 2 hours that I was told to wait for the message to be told that the person I spoke to first thing never placed the order! After talking to several people someone actually placed and confirmed the order themselves for me but now this delivery would be in the 14th.
I cannot believe that a member of staff can tell a customer that their order HAD been placed but when being chased I was told that that staff member DID NOT place the order.
To be without a replacement for 8 days when the temperatures were 28 to 30 degrees and having lost everything in the freezer was unacceptable when you pay monthly for a policy.
Very poor service
6 July 2026
Reply from Domestic & General - UK
Hello Gill,
Thank you for taking the time to leave a review.
I'm sorry for the issues experienced during your replacement journey.
If you require further support you can reach us via hello@domesticandgeneral.com, please include your full name, address, and details of this review.
Thank you,
Richard.
D&G Team.
Reply from Domestic & General - UK
Hello Maria,
Thank you for your five star review. It's great to know you're happy with the helpful service provided.
Please never hesitate to get in touch for any issue/query, we're always happy to help. Have a great day!
Thank you,
Richard.
D&G Team.
Reply from Domestic & General - UK
Hello Christopher,
Thank you for your five star review. It's great to know you're happy with the service our agent provided.
Please never hesitate to get in touch for any issue/query, we're always happy to help. Have a great day!
Thank you,
Richard.
D&G Team.
Great service no problems
12 July 2026
Reply from Domestic & General - UK
Hello A Winter,
Thank you for your five star review. It's great to know you're happy with the service provided.
Please never hesitate to get in touch for any issue/query, we're always happy to help. Have a great day!
Thank you,
Richard.
D&G Team.
Replacement Dishwasher
From the moment we were told our dishwasher needed replacing the process was really quick chose new dishwasher the same day and was delivered to us within 5 days 😃😃
9 July 2026
Reply from Domestic & General - UK
Hello Suzanne,
Thank you for your five star review. It's great to know you're happy with the replacement dishwasher service provided.
Please never hesitate to get in touch for any issue/query, we're always happy to help. Have a great day!
Thank you,
Richard.
D&G Team.
It took almost 2 months to resolve the…
It took almost 2 months to resolve the issue. Poor communication along the way.
16 July 2026
Reply from Domestic & General - UK
Hi Ged,
Thanks for taking the time to leave a review.
We're very sorry to hear about the length of time it took for your issue to be resolved, and that you were disappointed with the quality of communication throughout your journey.
We strive to provide a high level of service to all our customers, regardless of their circumstances, and I'm truly sorry if we have fallen short of your expectations.
We want to assure you that we take your feedback seriously and will use it to improve our services.
If you would like to discuss this with us further, please take a moment to email us at hello@domesticandgeneral.com with your full name and address details, and we'll be more than happy to help.
Thank you,
Sam
D&G Team
All good an trustworthy thank you
15 July 2026
Reply from Domestic & General - UK
Hello Nina,
Thank you for your five star review. It's great to know you're happy with the service provided.
Please never hesitate to get in touch for any issue/query, we're always happy to help. Have a great day!
Thank you,
Richard.
D&G Team.
Replacement delivered without issue
Replacement delivered without issue, great service, shame my repair was cancelled three times therefore waited four week's in the end
11 July 2026
Reply from Domestic & General - UK
Hi Gareth,
Thanks for taking the time to leave a review and feedback on the service you received.
Although it is disappointing to hear that your repair visit was cancelled multiple times, causing a delay, we are pleased to hear that we ended up providing a replacement appliance and a great service.
Your feedback is important to us. Your comments will be passed on to the relevant department and taken on board.
If you need any further help please do get in touch. You can call us or contact us via Facebook and Twitter:
- https://twitter.com/DandG_Global
- https://www.facebook.com/DandGGlobal
Thank you,
Sam
D&G Team
All good service
15 July 2026
Reply from Domestic & General - UK
Hello Brian,
Thank you for your five star review. It's great to know you're happy with the service provided.
Please never hesitate to get in touch for any issue/query, we're always happy to help. Have a great day!
Thank you,
Richard.
D&G Team.
Reply from Domestic & General - UK
Hello Robert,
Thank you for your five star review. It's great to know you're happy with the service provided.
Please never hesitate to get in touch for any issue/query, we're always happy to help. Have a great day!
Thank you,
Richard.
D&G Team.
The choice of replacements was very limited
The choice of replacements was very limited as only one was the correct colour and the correct dimensions. When the replacement arrived I thought that the LED screen was not working so I reported it and when the engineer arrived he told me that it was working but it was so dim I was unable to see the display in daylight but it could not be increased in brightness, so I am unable to use the programmes shown on the LED screen.
15 July 2026
Reply from Domestic & General - UK
Hi Steve,
Thanks for taking the time to leave a review.
I'm sorry to hear that the replacement options sent to you were limited and did not match the specifications you were expecting.
It's also disappointing to hear your TV's LED is not working as it should. It goes without saying that this is far from the level of service we expect to be providing our customers, so I do sincerely apologise about this.
So that we can assist you, please get in touch with our product replacement team on 03330004970 Mon-Fri 09:00-17:00 or through their live chat: https://www.domesticandgeneral.com/content/help-advice-section/faq/replacements
I want to assure you that we take your feedback seriously and will use it to improve our services.
Thank you,
Sam
D&G Team
Kept us informed on the progress of the…
Kept us informed on the progress of the process.
14 July 2026
Reply from Domestic & General - UK
Hi Dennis,
Thanks for taking the time to leave a review and feedback on the service you received.
We're pleased to hear that you are impressed with the service you received.
Should you need us again, we'll be more than happy to help!
Thank you,
Sam
D&G Team
Start to finish in just days
The whole experience of the breakdown of my TV was so quick and easy. Domestic and General was on it immediately from the get go, stayed in touch throughout the whole process. Arranged everything very quickly. Was professional at all times, quick to respond to the whole process. The whole thing from start to finish was done in days and a new TV installed.
10 July 2026
Reply from Domestic & General - UK
Hello Tracy,
Thank you for your five star review. It's great to know you're happy with the TV replacement service provided.
Please never hesitate to get in touch for any issue/query, we're always happy to help. Have a great day!
Thank you,
Richard.
D&G Team.
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