Domestic & General - UK Reviews 

Excellent polite and very fast response

Quick replacement, no arguments about replacing fridge.
Delivered and installed professionally

The machine arribed on the scheduled delivery date and the installer arrived alongside it. The installation was not done correctly. I pointed this out yo the team. Two days down and my kitchen door is broken. This will cost me further now.

Very good customer service and fast replacement .

I had a great experience with Domestic & General when my fridge freezer needed repairing. The engineer was professional, friendly, and arrived on time. The issue was diagnosed quickly, Engineer decided replace the fridge due to issue was unable to repair . they have replaced the new fridge freezer

Terrible!!! Installers broke machine
Flooded kitchen. Left pipes leaking. And didn't speak English

Fantastic service. When my insured TV was deemed not repairable, I was emailed with a link to choose a replacement TV. The replacement was ordered and delivered two days later. Delivery was included

Excellent service from the two delivery men from Domestic & General. They were professional, friendly, and handled everything with great care. They even brought a small toy for my son, which was such a thoughtful and kind gesture that made his day. They went above and beyond, and I really appreciate their excellent customer service. Thank you!

They left no mess. Very quick

My Fridge freezer could not be fixed and was given free replacement with speedy delivery. Great company and would recommend!

Very good service

One of the worst customer service experiences I’ve ever had

My tumble dryer was covered by a Domestic & General warranty. After multiple failed repair attempts over several weeks, Domestic & General eventually wrote the appliance off because they were unable to fix it.

Unfortunately, that was only the start of the problems.

When ordering the replacement, I later realised I needed my old appliance collected. I was initially told this could be added, I paid the fee, and then the following day I was told it wasn’t possible because Hoover had rejected the request. My payment was refunded, leaving me to arrange disposal myself at a cost of £60.

After unpacking the replacement tumble dryer, I immediately noticed that it had arrived damaged, with a noticeable dent on the front of the appliance.

Domestic & General instructed me to contact Hoover regarding the damage. Hoover investigated, approved a replacement and issued an uplift number, specifically instructing me by email to contact Domestic & General to arrange the replacement.

When I contacted Domestic & General with the uplift number, I was told Hoover needed to arrange the replacement instead. During the call I was accidentally connected into a conversation between the Domestic & General advisor and Hoover, so I heard the discussion first-hand.

From what I heard, Domestic & General were trying to get Hoover to arrange the replacement. Hoover repeatedly explained that because Domestic & General had authorised the write-off of my original appliance, it was Domestic & General’s responsibility to arrange and authorise the replacement, not Hoover’s.

During the conversation, Hoover also explained that Domestic & General would be responsible for the delivery costs associated with the replacement. I then heard Domestic & General object to this. Hoover maintained that the replacement still had to be arranged by Domestic & General.

After further discussion, the Domestic & General advisor asked Hoover for a direct contact number. Hoover explained there was no direct telephone number and that Domestic & General would need to email their admin team to arrange the replacement.

However, after that conversation ended, I was given a completely different explanation. I was told Hoover had closed at 5:00 pm and that nothing further could be done until Monday. After the call, I checked Hoover’s published opening hours and they were actually open until 5:30 pm, which only added to my concerns about the information I was being given.

To make matters worse, I later discovered that a complaint I had specifically asked Domestic & General to log had not been recorded, despite previously being assured that it had.

I was promised a call back on Monday.

No one called.

My issue remains completely unresolved.

Throughout this claim, I have repeatedly been given information that has later proved to be incorrect or inconsistent, promises have not been kept, and I have been left to continually chase Domestic & General for updates and a resolution. I have now reached the point where I will not continue chasing any further.

I have requested a deadlock letter, submitted a Subject Access Request for all records relating to my claim and complaint, and intend to escalate this matter to the appropriate ombudsman because I believe I have been left with no other reasonable option.

What makes this even more disappointing is that I was planning to register both this replacement tumble dryer and a new washing machine, which I ordered on Thursday and is due to be delivered tomorrow, with Domestic & General for extended warranty cover. After the way this claim has been handled, I have completely lost confidence in the company and will now be taking my business elsewhere.

Customers pay for warranty cover expecting support when things go wrong, not weeks of delays, conflicting information, broken promises, poor communication and having to repeatedly chase for a resolution.

Based on my experience, I cannot recommend Domestic & General. If anything changes, I will happily update this review, but as things stand, my claim remains unresolved and my confidence in their customer service has been completely lost.

We finally had the replacement dishwasher installed today and were more than happy with the guys who carried out the work exceptionally well.

All good thank you

They give you excellent service with choices you decide from a nuber of dates suited to you for delivery. The other thing is they recycle your old appliance with no extra charge

The support in providing a new unit because of the long delivery on repair components was excellent. The cost of removing the old unit was also good, taking a lot of stress out of the process. Removing the option for installation meant I had to wait nearly a week to get the unit up and running.

Engineer was very good, very helpful, polite, knowledgeable and tidy completes the job no mess no fuss thank you

I wanted a washer repair and what a frustrating experience that has been. The first phone number given was talking to a robot who decided I was not the policy holder despite it being typed on the document I held in my hand. I eventually found the page where I could book an engineer and yet another frustrating experience. My repair fault did not comply with anything on the list, so that was a stab in the dark. I eventually got a date and time for an engineer to call, but according to the card pushed through the door we were not at home when he called. Absolute rubbish. Both hubby and myself were waiting and I must add we are not hard of hearing and would have heard a knock on the door or the door bell ringing. I have again booked an appointment and hopefully will see the engineer. This is only the second time I have had reason to need an engineer and I have been disappointed with the service. Please bring back the human touch.

After buying a tumble dryer, I was repeatedly bombarded with emails trying to sell me an extended warranty. I unsubscribed because I wasn’t interested, yet the marketing still didn’t seem to stop. To make matters worse, I also received a sales call trying to persuade me to take out the warranty.

When a customer has unsubscribed and clearly shown they’re not interested, that decision should be respected. Continuing to contact people after they’ve opted out is incredibly frustrating and leaves a very poor impression of the company.

There comes a point where persistent marketing feels more like harassment than customer service. I hope Domestic & General seriously reviews its approach and starts respecting customers’ communication preferences.

I certainly won’t be considering one of their warranties after this experience.