I did rate these guys 1 star however, I have now changed this and they have really redeemed themselves. The reason why I have not given a 5 star is that their complaints department can still improv... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I am relieved to have a new washer driver in place ungrateful for the care you took for me to now have a machine at work with my laundry. The only difficult and somewhat stressful part was the very b... See more
Company replied
The first engineer couldn't fix the problem as he wasn't calor gas experienced. Not his fault I know but surely D&G knew most Park Home properties are not on mains gas.
Company replied
From diagnosis to change of appliance went fairly smoothly. The only hiccup was having to chase what was happening and when. It would have been useful if the new appliance had been installed 24 hours... See more
Company replied
Company details
- Insurance Company
- Appliance Repair Service
- Boiler and Heating Service
- Machine Repair Service
- Refrigerator Repair Service
- Washer and Dryer Repair Service
About Domestic & General - UK
Written by the company
About Domestic & General UK
Written by the company
- A little bit about D&G
- We are proud to look after our customers and the appliances that keep their homes organised. We work hard to ensure that we deliver a great customer experience at every interaction, we continue to develop our digital products to enable customers to contact us in a way that works for them.
We are here to help
Response
We work hard to ensure that we deliver a great customer experience at every interaction.
We are here to help and aim to respond to your Trustpilot reviews within the hour.
Contact info
11 Worple Rd, Swan Court, Wimbledon, London, United Kingdom
- 0333 000 4966
- domesticandgeneral.com
4.2
Great
147K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Domestic & General - UK
Hello,
Thank you for sharing such a great review! We're really pleased to hear how happy you were with the service you received.
Should you need us again, we'll be more than happy to help!
Thank you,
Lauren
D&G Team
Easy to set up on line.Help there if…
Easy to set up on line.Help there if you need it.Every one Friendly helpful knowledgeable.Value for peace of mind should I need a call out.Always kept up to date on times of visits for repairs.Would recommend having a plan takes the worry of finding money for repairs or a new appliance.
11 July 2026
Unprompted review
Reply from Domestic & General - UK
Hi there Lesley,
Thank you for taking the time to leave this 5 star review!
We're pleased to hear how great the service provided from us has been and that you would recommend us!
Thank you,
Andrew
D&G Team
While Domestic & General dealt with…the issue promptly, the engineer's report was slow to respond.
While Domestic & General dealt with things efficiently, the engineer did not submit his report for a month. It took us calling in to get the ball rolling again. Luckily the problem was resolved quickly.
28 May 2026
Reply from Domestic & General - UK
Hi there Paul,
Thank you for taking the time to leave this review!
Whilst we're pleased to hear that we quickly resolved the issue at hand, we do apologise that it happened in the first place!
Thank you,
Andrew
D&G Team
Reply from Domestic & General - UK
Hi there,
Thank you for taking the time to leave this 5 star review!
We're pleased to hear how great the service provided has been!
Thank you,
Andrew
D&G Team
Reply from Domestic & General - UK
Hello,
Thank you for taking the time to leave this 5 star review!
We're pleased to hear how happy you were with the service provided.
Thank you,
Lauren
D&G Team
I was supported by the whole team
I was supported by the whole team
Really appreciate it. Thanks to the entire team.
I did put in complain about food that went bad what are doing about that.
30 June 2026
Reply from Domestic & General - UK
Hi there Fatima,
Thank you for taking the time to leave this 5 star review!
We're pleased to hear how great the service provided from us has been!
Thank you,
Andrew
D&G Team
Good service
Very easier to order replacement machine, quick delivery, clear communication, helpful person who delivered and installed. All went smoothly.
5 July 2026
Reply from Domestic & General - UK
Hi there Kelly,
Thank you for taking the time to leave this 5 star review!
We're pleased to hear how great the service provided has been and we hope you enjoy using your new appliance!
Thank you,
Andrew
D&G Team
When ever we have had a problem
When ever we have had a problem, one phone call
and its sorted. thank you very much, it's appreciated
1 June 2026
Reply from Domestic & General - UK
Hi Anne.
Thank you for taking the time to leave us a brilliant review.
It's great to know that you had such a positive experience with us throughout your journey with us. We work hard to deliver excellent service every day. If there's anything else we can assist with, please let us know, we would be happy to help.
We appreciate the feedback.
Thank you,
Ben
D&G Team
On the ball
After four visits the last engineer diagnosed the problem, has ordered new parts and a date booked to replace damaaged parts
7 July 2026
Reply from Domestic & General - UK
Hi Stephen.
Thank you for taking the time to leave us a review.
We are pleased to hear that the repair agent was able to diagnose the fault and schedule the repair appointment with you to replace the damaged parts. We are sorry for the initial delays. This feedback will be taken on board. If you need any further assistance, please don't hesitate to contact us.
We appreciate the feedback.
Thank you,
Ben
D&G Team
The fridge was damaged whilst…
The fridge was damaged whilst delivering and we had to accept the fridge as alternative was removal and no product after three weeks of damaged old fridge. Hotpoint offered £70 compensation which was accepted to assist drivers not having to take away but then they changed their mind saying they could not offer compensation as it was an insurance replacement. The option then was accept or have no fridge
6 July 2026
Reply from Domestic & General - UK
Hi Robert.
Thank you for taking the time to leave us a review.
We are very sorry to hear about the experience you have had throughout your replacement journey and that the fridge was damaged. We always aim to ensure that appliances are delivered without damage and in great working order, we sincerely apologise for the inconvenience that has been caused by this. So that we can review this further, we ask that you contact our product replacement team directly on:
Phone: 03330004970 Monday - Friday between 09:00-17:00
or
Live chat: https://www.domesticandgeneral.com/content/help-advice-section/faq/replacements
They would be happy to help.
We appreciate the feedback.
Thank you,
Ben
D&G Team
Replacement fridge/freezer.
Getting my replacement fridge/freezer was easy to order and very quick in arriving. Thank you.
6 July 2026
Reply from Domestic & General - UK
Hi there,
Thank you for taking the time to leave this 5 star review!
We're pleased to hear that we were able to get you a brand new fridge freezer under the plan with us!
Thank you,
Andrew
D&G Team
I like that D&G are easy to contact by…
I like that D&G are easy to contact by phone. The engineer was booked to come out quickly but there was quite some confusion about when I’d get a link to choose the new product. D&G did acknowledge their error and compensated us and we got a great new fridge freezer via our insurance policy.
3 July 2026
Reply from Domestic & General - UK
Hi Nicole,
We are sorry that your are unhappy with the service provided by Domestic and General with regards to your replacement journey.
We would like to assure you that we have taken your feedback very seriously and all feedback will be used to improve our services going forward.
If there is anything you wish to add to this feedback or you require further assistance, please contact via any of the below contact methods where our team will do what they can to help.
Email:
Hello@domesticandgeneral.com
- please state on this email that you have left a review on Trust pilot and provide your full name and address details with a brief outline of the issue.
Social media:
- https://x.com/DandG_Global
- https://www.facebook.com/DandGGlobal
Phone:
Domestic and General: 0333 000 9799
Lines open 8am-8pm
Monday-Sunday
Thank you again for bringing this to our attention.
Thank you,
Nathan
D&G Team
Excellent service from Lucas
Lucas, the engineer who fixed my washing machine, went the extra mile to ensure everything worked correctly after the problem was repaired and gave it a once over to ensure no other issues were present. Top marks for the service I received.
11 July 2026
Unprompted review
Reply from Domestic & General - UK
Hi there David,
Thank you for taking the time to leave this 5 star review!
We're pleased to hear how great Lucas was at providing such a great service!
Thank you,
Andrew
D&G Team
After a telephone call my monthly…
After a telephone call my monthly payment was reduced by almost 10 pounds which I was pleased with but disappointed that I needed to decide to cancel my contract for this to happen. Call handler was very helpful.
8 July 2026
Reply from Domestic & General - UK
Hi there Carol,
Thank you for taking the time to leave this review!
We're pleased to hear that we were able to reduce the price of your plan!
Thank you,
Andrew
D&G Team
Reply from Domestic & General - UK
Hi there Jennifer,
Thank you for taking the time to leave this 5 star review!
We're pleased to hear how great the service provided has been!
Thank you,
Andrew
D&G Team
Reply from Domestic & General - UK
Hi there Sam,
Thank you for taking the time to leave this 5 star review!
We're pleased to hear how great the service has been and we hope you enjoy using the new appliance!
Thank you,
Andrew
D&G Team
Job well done
Great service and so easy to book an appointment. Staff very friendly and everything done very professionally.
18 June 2026
Unprompted review
Reply from Domestic & General - UK
Hi there Brian,
Thank you for taking the time to leave this 5 star review!
We're pleased to hear how great the service provided from us has been!
Thank you,
Andrew
D&G Team
The price was competitive and…
The price was competitive and purchasing online was easy and straight forward.
4 June 2026
Unprompted review
Reply from Domestic & General - UK
Hi there John,
Thank you for taking the time to leave this 5 star review!
We're pleased to hear that you're happy with the service provided from us!
Thank you,
Andrew
D&G Team
Fault was diagnosed very quickly and…
Fault was diagnosed very quickly and the repair took no time at all.Engineer kept me informed throughout excellent!
29 May 2026
Unprompted review
Reply from Domestic & General - UK
Hi there Terry,
Thank you for taking the time to leave this 5 star review!
We're pleased to hear how great the service provided has been in promptly getting the machine fixed!
Thank you,
Andrew
D&G Team
If only the first engineer could of fixed the problem.ed the problem I wouldn't have had to wait for another engineer to fix it.
The first engineer couldn't fix the problem as he wasn't calor gas experienced. Not his fault I know but surely D&G knew most Park Home properties are not on mains gas.
7 May 2026
Reply from Domestic & General - UK
Hi there Angela,
Thank you for taking the time to leave this review.
We're sorry to hear that the first repair agent wasn't able to fix the issue at hand.
Thank you,
Andrew
D&G Team
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