Domestic & General - UK Reviews

146,738

•

4.2

Insurance Company

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Review summary

Created with AI, based on recent reviews

Looking at 33,162 reviews, reviewers had a great experience with this company. Customers frequently praise the service for being quick and efficient, often highlighting the minimal monthly cost for the coverage provided. Many people appreciate the helpfulness and positive attitude of the staff, noting their professionalism and understanding. Reviewers are particularly happy with the replacement process for products, which often results in an upgraded version or a new appliance delivered promptly. However, some customers also noted issues with delivery services, such as engineers not arriving as scheduled or unexpected delays. There were also instances where initial repairs were unsuccessful, leading to multiple visits or prolonged periods without a working appliance. A few other people also felt that customer service could improve, citing slow responses or conflicting information from different agents.

What people talk about most

Service

Users describe positive interactions with service, highlighting great service, ease of booking appointments,... See more

Staff

Reviewers mention positive feedback about staff, with many customers praising their friendliness,... See more

Product

People report ambiguous experiences with product, with some customers expressing satisfaction with... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many praising the politeness, efficiency, and... See more

Delivery service

Customers had ambiguous experiences with delivery services, with some reviewers reporting efficient service,... See more

Reviews shaping this summary

I did rate these guys 1 star however, I have now changed this and they have really redeemed themselves. The reason why I have not given a 5 star is that their complaints department can still improv... See more

Company replied

I am relieved to have a new washer driver in place ungrateful for the care you took for me to now have a machine at work with my laundry. The only difficult and somewhat stressful part was the very b... See more

Company replied

The first engineer couldn't fix the problem as he wasn't calor gas experienced. Not his fault I know but surely D&G knew most Park Home properties are not on mains gas.

Company replied

From diagnosis to change of appliance went fairly smoothly. The only hiccup was having to chase what was happening and when. It would have been useful if the new appliance had been installed 24 hours... See more

Company replied

Company details

About Domestic & General - UK

Written by the company

Find out more about us: Visit our website Book a repair Help and Advice Visit D&G blog Contact Us

About Domestic & General UK

Written by the company

A little bit about D&G: We are proud to look after our customers and the appliances that keep their homes organised. We work hard to ensure that we deliver a great customer experience at every interaction, we continue to develop our digital products to enable customers to contact us in a way that works for them.

We are here to help

Response

We work hard to ensure that we deliver a great customer experience at every interaction. We are here to help and aim to respond to your Trustpilot reviews within the hour.

Contact info

11 Worple Rd, Swan Court, Wimbledon, London, United Kingdom
0333 000 4966
domesticandgeneral.com

4.2

Great

147K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 24 hours

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All reviews

(146,738)

31,603 reviews in the last 12 months

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3 days ago

Job well done

Great service and so easy to book an appointment. Staff very friendly and everything done very professionally.

18 June 2026

Unprompted review

Reply from Domestic & General - UK

2 days ago

Hi there Brian,

Thank you for taking the time to leave this 5 star review!

We're pleased to hear how great the service provided from us has been!

Thank you,

Andrew
D&G Team

3 days ago

The price was competitive and…

The price was competitive and purchasing online was easy and straight forward.

4 June 2026

Unprompted review

Reply from Domestic & General - UK

2 days ago

Hi there John,

Thank you for taking the time to leave this 5 star review!

We're pleased to hear that you're happy with the service provided from us!

Thank you,

Andrew
D&G Team

3 days ago

Fault was diagnosed very quickly and…

Fault was diagnosed very quickly and the repair took no time at all.Engineer kept me informed throughout excellent!

29 May 2026

Unprompted review

Reply from Domestic & General - UK

2 days ago

Hi there Terry,

Thank you for taking the time to leave this 5 star review!

We're pleased to hear how great the service provided has been in promptly getting the machine fixed!

Thank you,

Andrew
D&G Team

3 days ago

If only the first engineer could of fixed the problem.ed the problem I wouldn't have had to wait for another engineer to fix it.

The first engineer couldn't fix the problem as he wasn't calor gas experienced. Not his fault I know but surely D&G knew most Park Home properties are not on mains gas.

7 May 2026

Reply from Domestic & General - UK

2 days ago

Hi there Angela,

Thank you for taking the time to leave this review.

We're sorry to hear that the first repair agent wasn't able to fix the issue at hand.

Thank you,

Andrew
D&G Team

3 days ago

Good replacement service

From having an issue with my washer dryer, it was easy to arrange for someone to come out and visit. Unfortunately the diagnosis was that the machine was not fixable however, with having the cover meant I could order a replacement machine. There are options for a like for like or, you could pay an additional amount of money for an upgrade. Having placed the order, I opted for install and to take away my old machine. This is where the level of service was disappointing. I realise this was an outsourced delivery so maybe this is out of the control of Domeatic & General. I’ve received the new machine and still have my old machine. Hopefully these problems will be resolved and I will be able to update this review.

10 July 2026

Reply from Domestic & General - UK

2 days ago

Hi there Sally,

Thank you for taking the time to leave this 5 star review!

We're pleased to hear that we were able to get you a brand new appliance under the plan with us! Please do reach out to our replacement team directly so we can look into the removal costs if that didn't take place from the suppliers. You can reach out to them on 03330004970 (Monday to Friday 9-5) or via live chat (8-6) at https://www.domesticandgeneral.com/content/help-advice-section/faq/replacements

Thank you,

Andrew
D&G Team

3 days ago

I contacted the company to arrange a…

I contacted the company to arrange a repair for my autistic daughter’s iPad, only to be informed that the insurance policy had been cancelled.

I had received no prior correspondence advising me of the cancellation. I was told that two letters had allegedly been sent; however, neither letter was received. When the policy was originally taken out, email was confirmed as our preferred method of communication, yet no email notification was provided.

I found the representative’s response extremely dismissive, as I was simply told that it was not the company’s responsibility if the letters had not been received. This showed a complete lack of understanding or willingness to assist, particularly given that the device is essential to my daughter.

Based on my experience, I would strongly advise others to consider alternative providers. The communication and customer service were wholly unacceptable.

The case manager I dealt with was Andrew Leigh. A few days after our telephone conversation, I received a letter from him that I considered to be facetious and dismissive in tone.

4 July 2026

Unprompted review

Reply from Domestic & General - UK

2 days ago

Hi Harry,

Thank you for taking the time to share your feedback. We're really sorry to hear that your experience with Domestic & General didn’t meet expectations.

We always aim to provide the highest level of service, and it’s clear we fell short in your case. Please accept our sincere apologies for any inconvenience caused.

If you're happy to share more details, we’d love the opportunity to look into this further and try make things right. please contact us via the methods below;

Email:
Hello@domesticandgeneral.com
- please state on this email that you have left a review on Trust pilot and provide your full name and address details with a brief outline of the issue.

Social media:
- https://x.com/DandG_Global
- https://www.facebook.com/DandGGlobal

Phone:
Domestic and General: 0333 000 9799
Lines open 8am-8pm
Monday-Sunday

Thank you again for bringing this to our attention.

Thank you,
Nathan
D&G Team

3 days ago

Good to know dand g

Wery happy with the repair frige frese

10 July 2026

Reply from Domestic & General - UK

2 days ago

Hi there Ellen,

Thank you for taking the time to leave this 5 star review!

We're pleased to hear that we were able to get the fridge freezer back into a good working order!

Thank you,

Andrew
D&G Team

3 days ago

Had a boiler repair which was fine but…

Had a boiler repair which was fine but the company then kept charging me a monthly fee for maintenance and repairs which we did not sign up to after a long phone call and on going to complaints they have now cancelled still waiting for refund !!
I did not sign up to anything. Please be aware when you do have these they don’t charge you a monthly fee for ongoing subscriptions which you didn’t sign up to !!

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