I did rate these guys 1 star however, I have now changed this and they have really redeemed themselves. The reason why I have not given a 5 star is that their complaints department can still improv... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I am relieved to have a new washer driver in place ungrateful for the care you took for me to now have a machine at work with my laundry. The only difficult and somewhat stressful part was the very b... See more
Company replied
The first engineer couldn't fix the problem as he wasn't calor gas experienced. Not his fault I know but surely D&G knew most Park Home properties are not on mains gas.
Company replied
From diagnosis to change of appliance went fairly smoothly. The only hiccup was having to chase what was happening and when. It would have been useful if the new appliance had been installed 24 hours... See more
Company replied
Company details
- Insurance Company
- Appliance Repair Service
- Boiler and Heating Service
- Machine Repair Service
- Refrigerator Repair Service
- Washer and Dryer Repair Service
About Domestic & General - UK
Written by the company
About Domestic & General UK
Written by the company
- A little bit about D&G
- We are proud to look after our customers and the appliances that keep their homes organised. We work hard to ensure that we deliver a great customer experience at every interaction, we continue to develop our digital products to enable customers to contact us in a way that works for them.
We are here to help
Response
We work hard to ensure that we deliver a great customer experience at every interaction.
We are here to help and aim to respond to your Trustpilot reviews within the hour.
Contact info
11 Worple Rd, Swan Court, Wimbledon, London, United Kingdom
- 0333 000 4966
- domesticandgeneral.com
4.2
Great
148K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service from start to finish
Great service from start to finish, appliance picked, delivered and installed .
9 July 2026
Reply from Domestic & General - UK
Hello Clive,
Thank you for your five star review. It's great to know you're happy with the replacement service provided.
Please never hesitate to get in touch for any issue/query, we're always happy to help. Have a great day!
Thank you,
Richard.
D&G Team.
Easy to renew my appliance insurance.
Richard was very helpful and friendly. He was able to assist me with my query.
15 July 2026
Reply from Domestic & General - UK
Hello Barbara,
Thank you for your five star review. It's great to know you're happy with the service Richard provided.
Please never hesitate to get in touch for any issue/query, we're always happy to help. Have a great day!
Thank you,
Richard.
D&G Team.
Everything was sorted out in a timely…
Everything was sorted out in a timely manner.
Product ordered and delivered with no issues.
12 July 2026
Reply from Domestic & General - UK
Hello Janet,
Thank you for your five star review. It's great to know you're happy with the service provided.
Please never hesitate to get in touch for any issue/query, we're always happy to help. Have a great day!
Thank you,
Richard.
D&G Team.
Reply from Domestic & General - UK
Hello Sashka,
Thank you for your five star review. It's great to know you're happy with the service provided.
Please never hesitate to get in touch for any issue/query, we're always happy to help. Have a great day!
Thank you,
Richard.
D&G Team.
Washing machine tumblers broke off,It was done fast,informed when it was…
It was done fast,informed when it was to be fixed, very professionally done only a few minutes left it clean
7 July 2026
Unprompted review
Reply from Domestic & General - UK
Hi Robert,
Thank you for taking the time to share your experience. We're pleased to see how happy you were with the engineer who attended and how quick you found the service.
Thank you,
Shane
D&G Team
Very good company
Very good company, staff always give honest advice, and I have had a good 10 years of experience as a customer with them. I would like to recommend them to be used for their services.
17 July 2026
Reply from Domestic & General - UK
Hi Mr Anwar,
Thank you for sharing such a great review! We're really pleased to hear how happy you were with the service you received.
We really appreciate your loyalty.
Should you need us again, we'll be more than happy to help!
Thank you,
Shane
D&G Team
Reply from Domestic & General - UK
Hello Norman,
Thanks for giving us 5 stars!
We're pleased to see how happy you were with the service you received for your TV claim.
Thank you,
Shane
D&G Team
Reply from Domestic & General - UK
Hi Michael,
Thank you for sharing such a great review! We're really pleased to hear how happy you were with the service you received.
Should you need us again, we'll be more than happy to help!
Thank you,
Shane
D&G Team
I phoned because my service contract…
I phoned because my service contract had increased over £130 a year which although the service is very good I was unable to oay the Increased price.
The person I spoke to was extremely helpful and very understanding which made me feel very reassured.
My contract was reduced and I am now very satisfied. Thank you.
15 July 2026
Reply from Domestic & General - UK
Hi Lesley,
Thanks for taking the time to leave a review and feedback on the service you received.
Although we are sorry to hear that you were unable to afford the increase on your cover, we are so pleased to hear how helpful and understanding our member of staff was, who was able to help reduce your payment to a more affordable amount.
Thank you,
Sam
D&G Team
Reply from Domestic & General - UK
Hi Shaheen,
Thanks for taking the time to share your 5 star review!
We're pleased to hear that you were given good, professional advice.
Should you need us again, we'll be more than happy to help!
Thank you,
Sam
D&G Team
It very good n&on time just got to work…
It very good n&on time just got to work out how to open the door
17 July 2026
Reply from Domestic & General - UK
Hi Kathleen,
Thank you for taking the time to share your experience. We appreciate the 5 stars!
We're pleased to see how happy you were with the engineer who attended and efficient communication you were given.
Thank you,
Shane
D&G Team
frustrated customer
from start to finish this was a long process .After a 20 minute phone call to log and make sure my oven parts were available to find that when the engineer arrived to do the repairs he had no essential parts with him.Then week after week of messages rescheduling his next visit,very frustrating no actual human contact with an explanation why .then the process of trying to find a the same oven .hotpoint have the knowledge and my oven type and serial number why can,t they bring the same or the latest version oven ????.
17 July 2026
Reply from Domestic & General - UK
Hi there,
Thank you for taking the time to leave us a review.
At Domestic and General customer satisfaction is very important to us, we aim to provide our customers with a quick and efficient repair. It's disappointing to see that you've had such a frustrating experience.
We appreciate your feedback, and it will be sent over to the relevant team.
Thank you,
Shane
D&G Team
The website is easy to follow
The website is easy to follow, but the calls could do better. Sometimes we stay on the line for some time before a resolution has been taken. This is from our past experience with you.
15 July 2026
Reply from Domestic & General - UK
Hi,
Thanks for taking the time leave a review and feedback on the service you received.
Although we are pleased to hear that you find the website easy to use, we are sorry to hear that you've had trouble with us over the phone.
We want to assure you that we take your feedback seriously and will use it to improve our services.
Thank you,
Sam
D&G Team
Spoke to a lady called rona who was not…
Spoke to a lady called rona who was not really helpful at all, and didnt offer any options. Shocking to e honest and have decided to move all my insurance to a different company.
17 July 2026
Reply from Domestic & General - UK
Hi Rizwan,
Thanks for taking the time to leave a review.
I am deeply sorry to hear about the experience you had with our member of staff.
It goes without saying that this is far from the level of service we expect to be providing our customers, so I do sincerely apologise about this.
We want to assure you that we take your feedback seriously and will use it to improve our services.
If you need to discuss this with us further, please do send an email to hello@domesticandgeneral.com with your full name and address details, and we'll be more than happy to help.
Thank you,
Sam
D&G Team
Quality service and repair
7 July 2026
Reply from Domestic & General - UK
Hi Raymond,
Thanks for giving us 5 stars!
We're pleased to see how happy you were with the service you received.
Thank you,
Shane
D&G Team
Easy and understandable information…
Easy and understandable information given via phone call everything explained well. A good price and service.
16 July 2026
Reply from Domestic & General - UK
Hello there,
Thank you for taking the time to share your experience.
We're please to see found us easy to understand and that you feel our service is a good price.
Thank you,
Shane
D&G Team
Top notch
So quick and easy to book a repair, no long waiting time while booking a repair and even repairing period is just couple of days.
16 June 2026
Unprompted review
Reply from Domestic & General - UK
Hi,
Thank you for your review. We are delighted to hear that booking a repair was so quick and easy, with no long waiting times and that the repair was completed within just a couple of days.
Thank you,
Louise,
D&G Team.
Really nice chat to a man who explained…
Really nice chat to a man who explained how it all works if we have a fault with our hotpoint washer .
14 July 2026
Reply from Domestic & General - UK
Hi,
Thank you for your review. We are delighted to hear that you had such a positive conversation and that everything was explained clearly. It's great to know you now have a good understanding of how the cover works should you ever need to make a claim on your Hotpoint washing machine.
Thank you,
Louise,
D&G Team.
This was all completed on purchase of…
This was all completed on purchase of washing machine
25 June 2026
Reply from Domestic & General - UK
Hi Ellen,
Thank you for your review. We are delighted to hear that everything was completed smoothly at the time of purchasing your washing machine and that the process met your expectations.
Thank you,
Louise,
D&G Team.
The customer service was very patient
8 May 2026
Reply from Domestic & General - UK
Hi Veronica,
Thank you for your review. We are delighted to hear that the customer service you received was patient and helpful throughout your experience.
Thank you,
Louise,
D&G Team.
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