Domestic & General - UKReviews 

145,991
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 32,569 reviews, reviewers had a great experience with this company. Customers consistently praise the excellent service and the helpful, polite, and efficient staff. Many people highlight the promptness of engineers, who often fix problems on the first visit or arrange quick replacements when repairs are not possible. Reviewers appreciate the clear communication regarding appointments and the overall stress-free process from initial contact to resolution. However, some customers also noted issues with delivery services, including delays and problems with old appliance removal. A few other people also felt that customer service could be inconsistent, with some experiencing rude staff, scripted answers, and conflicting information. There were also occasional reports of engineers not finding faults, or appliances not being fully repaired, leading to further inconvenience.

What people talk about most

Service

Customers consistently note positive experiences with service, often praising the efficiency and... See more

Staff

Reviewers mention positive feedback about staff, with many praising engineers for their efficiency,... See more

Product

Consumers find product experiences to be ambiguous, with some expressing dissatisfaction with replacement... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many expressing significant dissatisfaction.... See more

Delivery service

Customers had ambiguous experiences with delivery service, with many praising prompt delivery, efficient... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Took a while for engineer to get booked. D&G said Friday but company had no engineer until followingTuesday. When he arrived did a good job when couldn't get parts were prompt in getting replacement... See more

Company replied

Rated 5 out of 5 stars

Always polite, listen properly, give you correct information. Excellent customer first class service, no quibble company nothing is too much trouble for them. Great advice Ty D & G been with you f... See more

Company replied

Rated 5 out of 5 stars

By the time I had got to D&G…I had been pushed from pillar to post by LG. From the very 1st phone call to D & G they took all the stress away and just got on with the job in hand, no faffing, no... See more

Company replied

Rated 5 out of 5 stars

D&G replaced my very old washing machine when it couldn’t be mended. The whole process was very straightforward. I was given many options regarding the replacement and once I chose the one I wanted e... See more

Company replied


Company details

  1. Insurance Company
  2. Appliance Repair Service
  3. Boiler and Heating Service
  4. Machine Repair Service
  5. Refrigerator Repair Service
  6. Washer and Dryer Repair Service

About Domestic & General - UK

Written by the company

About Domestic & General UK

Written by the company

A little bit about D&G
We are proud to look after our customers and the appliances that keep their homes organised. We work hard to ensure that we deliver a great customer experience at every interaction, we continue to develop our digital products to enable customers to contact us in a way that works for them.

We are here to help

Response

Response
We work hard to ensure that we deliver a great customer experience at every interaction. We are here to help and aim to respond to your Trustpilot reviews within the hour.

Contact info

4.2

Great

TrustScore 4 out of 5

146K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.2

All reviews

(145,991)

30,878 reviews in the last 12 months

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Rated 5 out of 5 stars

A quick & brilliant service

Had a problem with fridge freezer not going cold in fridge call you, Engineer came check if out, said it was not repairable scap, sort out a replacement. Got new fridge/freezer within a week, brilliant quick great service

1 July 2026
Rated 5 out of 5 stars

Thanks for a straightforward replacement

Thanks for a straightforward replacement of my old washing machine for a new AEG. A bit of high excess, and an initial confusion of my case that delay my replacement for about 2 weeks, but a good chat customer service resolved my issues. Delivery was prompt, and so far, my new washing machine works and shines in my kitchen.

1 July 2026
Rated 5 out of 5 stars

Replacing my 14 year old washing machine

Domestic & General service was exceptional in the way they handled everything from beginning to the end.They went above & beyond my expectation from ordering my machine & delivering it on time. Their customer service & Transport Agents were very professional & provided first class service. A massive THANK YOU

6 July 2026
Rated 5 out of 5 stars

Once the problem with a the fridge was…

Once the problem with the fridge was reported,domestic and general sent an engineer on Friday to access the problem.
Edel I believe was the engineer who attended he diagnosed and said he would return on Monday to carry out the repair he did so efficiently and in a professional manner with a friendly smile.
Overall very happy with the service received.

3 July 2026

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