Domar Solutions Reviews 587

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 62 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products and the excellent service received. Many people highlight the helpfulness and knowledge of the staff, particularly in technical support, which often leads to quick and efficient problem resolution. The overall experience, from product installation to after-sales support, is frequently described as first-class. However, some customers experienced issues with product reliability, noting that some cameras failed within a couple of years or had intermittent connectivity problems. A few people also mentioned that the stated range for product illumination was optimistic, and that some provided cables were not practical or compatible with weatherproof connections.

What people talk about most

Product

Clients share positive opinions on product quality and performance. Many customers praise the high quality of... See more

Service

Customers had positive experiences with service. Many reviewers praised the excellent technical support,... See more

Quality

Reviewers highlight positive aspects of quality. Many customers praise the top quality products, noting their... See more

Staff

Consumers find staff to be positive, highlighting their helpfulness, professionalism, and efficiency. Many... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers highlight the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

in life you generally pay for what you get,talking security cameras is no different,however Domar take the time to help when others have your money and walk away. Domar keep their fingers on the pulse... See more

Rated 5 out of 5 stars

Had an issue with my cameras not being seen by the CCTV recorder, spoke with a sales guy, who recommended a replacement power supply before embarking on a new CCTV box. Had the unit delivered the next... See more

Rated 5 out of 5 stars

Quality products . Granted they are not the cheapest but in my experience (over 30 years cctv and electrical installs ) You pay for what you get . Not only quality products , but the tech t... See more

Rated 5 out of 5 stars

I lost all four of my camera's from my NVR and after trying over several days to get them back decided to call Domar customer support for help. I spoke to a gentleman called Christopher who was very p... See more


Company details

  1. Security Equipment Store

Information provided by various external sources

Domar Solutions is a specialised online CCTV Camera and Security retailer offers wide range of CCTV Kits, IP Cameras, DVRs, Wireless Cameras and Wired Cameras.


Contact info

  • Lawrence Road, TW4 6DR, Hounslow, United Kingdom

  • domar.com

4.6

Excellent

TrustScore 4.5 out of 5

587 reviews

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Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 1 out of 5 stars

Domar doesn’t respond

The costumer support doesn’t respond at all.Wireless hd camera cannot be recognised by the application.So this make the camera useless

26 May 2024
Unprompted review
Domar Solutions logo

Reply from Domar Solutions

Hi Sasho

We are truly sorry to hear about your recent experience with our customer support and the issues you’ve encountered with your wireless HD camera. We strive to provide prompt and effective support, and we apologise for not responding to your query sooner. Unfortunately, it appears that your email was mistakenly filtered into our spam folder, which is why we did not see it in time.

Your feedback is very important to us, and we would like to resolve this matter as quickly as possible. Please contact us directly at sales@domar.com or provide us with your details so that we can address the issue with your camera and the application.

Thank you for bringing this to our attention. We are committed to ensuring your satisfaction and hope to rectify this situation promptly.

-DOMAR

Rated 3 out of 5 stars

Camera good, manual poor

Prompt delivery, goods as described, but I'm disappointed to see the same poor-quality Chinese instruction leaflet. These cameras can sometimes be a pig to set up: better instructions are needed.

7 May 2024
Rated 5 out of 5 stars

Great service

Wasn't too sure what power pack was required as my orginal one is no longer sold.
Phoned the office, staff pointed me in the right direction and talked me through whilst I was on the phone to get to the correct page and the replacement required online to purchase.

1 May 2024
Rated 5 out of 5 stars

Bought a cctv system almost 3 years ago…

Bought a cctv system almost 3 years ago but lost password of nvr. Contact domar on there email. Got reply same day and with there help I logged in again. Really helpful and great after support service very impressed.

1 May 2024
Unprompted review
Rated 5 out of 5 stars

Amazing After Sales

Would Highly recommend "Domar".
Placed an order last week for 2 Cameras that were delivered very propmtly & securley packed.
Big thanks to Chris for his patience & time today in helping me set up & sychronise.

24 April 2024
Unprompted review
Rated 5 out of 5 stars

Great choice of cameras and security…

Great choice of cameras and security packages, ordering was simple, quality of equipment is excellent, all arrived on time, had to call for help a couple of times (I’m not very tech savvy) the support I got was excellent and they answered my queries first time.

16 April 2024

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