Needed a topper fairly urgently to improve the tired mattress on a chair bed when family came to stay. I ordered a custom size memory foam topper which fit the bed perfectly and made it a lot more com... See more
Company replied
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Review summary
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Reviews shaping this summary
Comfy, custom mattress. Cut to my specific shape and it fits perfectly. Speedy communications, easy to use service and the mattress is perfect. Comfier than my own bed. Spent a week away on it in my v... See more
Company replied
I google looking for a custom made mattress for my motorhome, and this company came up after reading about them I emailed them, they responded and asked what I required. After some correspondence we w... See more
Company replied
Simple ordering system, Katie and Tyler were brilliant great communication all the way down the line. As for our new caravan mattresses we couldn't be happier a massive upgrade compared to the one's... See more
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Company details
Written by the company
Our custom-made mattresses are available in any shape or size and can be delivered to any location in the UK within 5-7 working days. Simply input your desired dimensions into our online mattress builder, and once confirmed, we'll produce and deliver the mattress directly to your home.
Contact info
Unit 1C, Guardian Road, NR5 8PF, Norwich, United Kingdom
- 0333 011 3493
- orders@custom-mattress.co.uk
- custom-mattress.co.uk
4.7
Excellent
200 reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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Reply from Custom Mattress
Hi Ali,
Thank you for taking the time to leave us a review!
We're really pleased to hear the ordering process was easy, delivery was quick, and that you're enjoying your comfortable mattress.
We truly appreciate you sharing your experience! If you need anything in the future please do not hesitate to contact us.
Best regards,
Custom-Mattress
A beautiful mattress well made
A beautiful mattress well made to the exact specifications
2 April 2026
Reply from Custom Mattress
Hi Jeff,
Thank you for taking the time to leave us a review!
We're absolutely delighted to hear your mattress was made exactly to your specifications and that you're happy with the quality. We really appreciate you taking the time to share your experience!
If you need anything in the future please do get in touch.
Best regards,
Custom-Mattress
Reply from Custom Mattress
Hi Mark,
Thank you for taking the time to leave us a review!
We're really pleased to hear that you're happy with both the products and our customer service. Your support means a lot, and we truly appreciate you taking the time to share your feedback.
Best regards,
Custom-Mattress
Great communication even when i was…
Great communication even when i was struggling to give them the right measurements, Thank you Katie. It was also delivered sooner than expected date.
2 April 2026
Reply from Custom Mattress
Hi Elizabeth,
Thank you for taking the time to leave us a review!
We're so pleased that we could help with the measurements and make the process a little easier for you, it's no problem at all!
It's also great to hear that your order arrived sooner than expected. Thank you again for your support, it is really appreciated.
Best regards,
Custom-Mattress
Outstanding service and product
Firstly service was outstanding, easy company to deal with when we called after we ordered a second topper to see if they could send both at the same time, as we only had ordered the first topper less than 2 weeks before, was really happy that they was able to do this at short notice.
Ordering the toppers was easy and straight forward and as you are sending the company the dimensions, great see that they ask you to confirm before you pay.
The mattress toppers are really comfortable and I have had the most comfortable nights since in my motorhome, no issues at all.
Excellent product and service.
27 March 2026
Reply from Custom Mattress
Hi Mark,
Thank you for taking the time to leave us a review!
We're absolutely thrilled to hear that you found the ordering process straightforward and that our team were able to assist in arranging both toppers together for you at short notice. We always aim to be as flexible and helpful as possible.
It's especially great to know that you're finding the toppers so comfortable and are now enjoying a much better night's sleep in your motorhome - that's exactly what we love to hear!
Thank you again for your kind comments and support. If you need anything in the future please do get in touch.
Best regards,
Custom-Mattress
Great quality just slightly under size…
Great quality just slightly under size you need to research the mattress make dimensions of which the client is purchasing the topper for, then you could offer the ready, size n shape for that mattress
27 March 2026
Reply from Custom Mattress
Hi Kevin,
Thank you for taking the time to leave us a review!
Thank you very much for your feedback, we're delighted to hear that you're happy with the quality of the topper.
We're very sorry to hear that the sizing wasn't quite right. All of our toppers are made to the measurements provided at the time of order, so if it appears that your item has been made differently to the dimensions you requested, please do get in touch with us directly and we'll be more than happy to look into this for you.
Best regards,
Custom-Mattress
Excellent quality and comfort....made…
Excellent quality and comfort....made and sent within a few days. Great value
18 March 2026
Reply from Custom Mattress
Hi Graham,
Thank you for taking the time to leave us a review!
We're so pleased to hear you're happy with the quality, comfort, and value of your mattress, and that it was made and delivered quickly.
We really appreciate you taking the time to share your experience.
Best regards,
Custom-Mattress
Mattress for caravan. We ordered a gell top mattress for over…
We ordered a gell top mattress for over caravan . Slept on it this week very comfortable. Communication was very good when placing order with custom mattress to double check sizes. Overall very pleased with service.
9 March 2026
Reply from Custom Mattress
Hi Mark,
Thank you for taking the time to leave us a review.
We're delighted to hear that your mattress topper for your caravan is so comfortable and that you were pleased with the communication when confirming your custom measurements.
It's great to know you're happy with both the product and the service. We really appreciate you taking the time to share your experience.
Best regards,
Custom-Mattress
Excellent service
Excellent service, excellent product. From ordering online to delivery was 7 days, unbelievable service . The product( 2 mattresses) were made to the exact measurements given and made to a high standard. Obviously will recommend the company and their
products
20 February 2026
Reply from Custom Mattress
Hi Brian,
Thank you for taking the time to leave us a review!
We really appreciate your fantastic feedback! We're thrilled to hear that you were impressed with the speed of the service and that your two mattresses were made exactly to your measurements and to a high standard.
Your recommendation truly means a lot to us and we really appreciate your support!
Best regards,
Custom-Mattress
Very comfortable and prompt delivery
The Matresses we ordered arrived sooner than we expected and were exactly to the size we ordered.
They are very comfortable as well which is the most important thing, of course
16 February 2026
Reply from Custom Mattress
Hi Nicholas,
Thank you for taking the time to leave us a review!
We're delighted to hear that your mattresses arrived promptly, were the perfect size, and, most importantly, are very comfortable.
We really appreciate you taking the time to share your experience. If you need anything in the future please do get in touch.
Best regards,
Custom-Mattress
Motorhome custom nade mattress
I google looking for a custom made mattress for my motorhome, and this company came up after reading about them I emailed them, they responded and asked what I required. After some correspondence we went ahead and ordered one. They informed us when it was dispatched, from ordering to arriving at my address was eight days, and we live in the north of Scotland. I was impressed and would recommend anyone looking for a custom made mattress for a bed in your home or for a camper van or caravan to give their site a look over. Again I cannot thank them enough for their prompt action and correspondence, plus the mattress was a perfect fit.
18 February 2026
Unprompted review
Reply from Custom Mattress
Hello John,
Thank you for taking the time to leave us a review!
We're absolutely thrilled to receive your wonderful feedback, and to hear that your custom motorhome mattress was a perfect fit. It's great to know that the whole process, from ordering to delivery, was smooth and efficient.
We also really appreciate your kind words regarding prompt communication and support, and your recommendation!
If you need anything in the future please do not hesitate to contact us.
Best regards
Custom-Mattress
Great customer service from beginning…
Great customer service from beginning to end. Kept informed every step of the way. Good price and quality. Wiuld recommend.
4 February 2026
Reply from Custom Mattress
Hi Sue,
Thank you for taking the time to leave us a review!
We're really pleased to hear you felt well informed throughout and were happy with the price and quality. We truly appreciate your recommendation!
If you need anything in the future please do get in touch.
Best regards,
Custom-Mattress
Excellent mattress, quick delivery
Super quick delivery. Perfectly measured and the whole process was really easy because the dimension plans for submitting the measurements were super straight forward. Mattress comes with a made the measurement cover aswell and delivery was really quick.
2 February 2026
Reply from Custom Mattress
Hi Abigail,
Thank you for taking the time to leave us a review!
We're so pleased to see your wonderful feedback, and to hear that the measurement process was clear and easy to follow. It's great to hear that the mattress and Coolmax cover were exactly as expected, and that the delivery was nice and quick too.
If you need anything in the future please do not hesitate to contact us.
Best regards,
Custom-Mattress
Very pleased.
Great mattress, price and service from Katie and their customer services office.
2 February 2026
Reply from Custom Mattress
Hi Trevor,
Thank you for taking the time to leave us a review!
We're delighted to hear your lovely feedback and are so pleased to hear you're pleased with the mattress, price and service provided. We'll be sure to pass your kind comments to Katie and the customer services team.
If you need anything in the future please do get in touch.
Best regards,
Custom-Mattress
Good communication and checking of…
Good communication and checking of measurements when placing order. Quick and efficient service, mattress arrived promptly.
26 January 2026
Reply from Custom Mattress
Hello!
Thank you for taking the time to leave us a review.
We're so pleased to hear that the communication and measurement checks were helpful and that your order was handled quickly and efficiently.
We're also pleased to hear that your mattress arrived promptly and we appreciate you taking the time to share your experience. If you need anything in the future please do get in touch!
Best regards,
Custom-Mattress
Order processed quickly
The order turn around was very quick from start to delivery.
22 January 2026
Reply from Custom Mattress
Hi Sonny,
Thank you for taking the time to leave us a review!
We're so pleased to hear that your order was processed quickly and that the turnaround from order to delivery was so fast. We really appreciate you sharing your experience.
If you need anything in the future please do get in touch.
Best regards,
Custom-Mattress
Fantastic service quick delivery and…
Fantastic service quick delivery and very high quality would highly recommend them
9 January 2026
Reply from Custom Mattress
Hi David,
Thank you for taking the time to leave us a review!
We're absolutely thrilled to hear you were happy with the quick delivery and high-quality product. Your recommendation really means a lot to us!
If you need anything in the future please do get in touch.
Best regards,
Custom-Mattress
What a great service great price early…
What a great service great price early delivery brilliant 👏
Autotrail gf80 motohome
15 January 2026
Reply from Custom Mattress
Hi Paul,
Thank you for taking the time to leave us a review!
We really appreciate your great feedback and are pleased to hear you were happy with the service, price, and early delivery. It's fantastic to know the mattress was perfect for your motorhome.
If you need anything in the future please do not hesitate to contact us.
Best regards,
Custom-Mattress
Excellent customer service
Excellent customer service, Katie was a dream to deal with, super fast production, and delivery, packaged well, quality made mattress, 👌 👍
15 January 2026
Reply from Custom Mattress
Hello,
Thank you for taking the time to leave us a review!
We truly appreciate your wonderful feedback. We're so pleased to hear that Katie was a pleasure to deal with and that you were happy with the fast production, delivery, and packaging!
If you need anything in the future please do not hesitate to contact us.
Best regards,
Custom-Mattress
Fantastic service
Fantastic service. Very easy to use website with plenty of options for different needs. Excellent communication in confirming the order and correct size, and also in keeping up to date on delivery of the mattress. Product arrived promptly, very comfy which my son absolutely loves and overall price was very reasonable.
9 January 2026
Reply from Custom Mattress
Hi Adam,
Thank you for taking the time to leave us a review and for sharing your fantastic feedback!
We're really pleased to hear you found the website easy to use and that our team kept you well informed throughout the ordering and delivery process.
It's wonderful to know the mattress arrived promptly and that your son loves how comfortable it is. We truly appreciate your kind words and are glad you found the quality and price just right.
If you need anything in the future please do get in touch.
Best regards,
Custom-Mattress
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