Your company has helped me stay well. When I have infections and it’s difficult to get medication. I can always rely on Dokteronline. My husband was poorly with covid and the gp would only issue h... See more
Company replied
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Review summary
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Reviews shaping this summary
When i need medication with no nonsense these professionals deliver. I get better meds for Athma than those recommended by the NHS and they are not steroids and work very effectively. Also the range o... See more
Company replied
The NHS kept refusing me a previous prescribed medication which worked exceedingly well for a past medical issue that unfortunately came back. This medication helped me to get on with my life with ver... See more
Company replied
Decided to change my review from 4 to 5. Never have any issuesat all this last order was delayed now I emailed customer service...not the best response really bit unhelpful and well. However chatted w... See more
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Company details
Written by the company
Doctoronline.co.uk is an informative website and online health service that makes it easy to request a consultation with a qualified doctor. Doctoronline.co.uk does not offer products itself but arranges the right treatment for your condition or symptoms at your request sold and delivered by an independent pharmacy. We can put you in contact with a range of registered doctors and pharmacies to which we have access. In the case of prescription medicines, a doctor will only decide after a detailed consultation whether the prescription medication you have chosen is suitable for you. Approved applications will be processed by an independent pharmacy and delivered to your home as soon as possible. It really is that simple!
Contact info
United Kingdom
- 0080048672968
- info@doctoronline.co.uk
- doctoronline.co.uk
4.8
Excellent
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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It's great to be able to communicate…
It's great to be able to communicate privately with a good service that is reliable
24 October 2025
Unprompted review
Reply from Doctoronline.co.uk | Your online health service
Dear Ms. Wilson,
Thank you for rating our services with a fantastic 5 stars!
We truly appreciate your kind words and are pleased to hear that you value the private communication and reliability of our service.
We hope that we can continue to support you in the future and would be happy to assist you again.
We wish you all the best and a great day!
Best regards,
Customer Service Team – Dokteronline
Reply from Doctoronline.co.uk | Your online health service
Dear Ms. Vasikiu,
Thank you for rating our services with a fantastic 5 stars!
We truly appreciate your kind words and are delighted to hear that you found our service very professional.
We hope to continue supporting you in the future and would be happy to assist you again.
We wish you all the best and a wonderful day!
Best regards,
Customer Service Team – Dokteronline
Thank you so much it made things so…
Thank you so much it made things so easy being able to describe issues and feel un rushed and no exactly what was needed and such an easy process find it difficult at times seeing gp for an appointment and mostly see locums with no consistency
2 February 2026
Unprompted review
Reply from Doctoronline.co.uk | Your online health service
Dear Customer,
Thank you very much for your kind feedback.
We’re delighted to hear that our service made the process easier for you and allowed you the time to describe your concerns without feeling rushed. Providing clear guidance and a smooth, accessible experience is exactly what we aim for, especially when seeing a GP in person can be challenging.
Thank you for taking the time to share your experience. We truly appreciate your trust and hope to support you again in the future.
Kind regards,
Customer Service Team
Doctoronline
Doctoronline gets my thumbs up
Used Doctoronline on a number of occasions, and always had a first class hassle-free experience, so i will continue to use them i the future, and recommend them to anyone
22 January 2026
Unprompted review
Reply from Doctoronline.co.uk | Your online health service
Dear Mr. Allison,
Thank you for rating our services with a fantastic 5 stars!
We hope that we can continue to support you with our services in the future and would be happy to see you again.
We wish you all the best and have a great day!
Best regards,
Customer Service Team - Doctoronline
A simple online consultation process…
A simple online consultation process with fair pricing & fast tracked delivery...... highly recommend
19 January 2026
Unprompted review
Reply from Doctoronline.co.uk | Your online health service
Dear Mr. F,
Thank you for rating our services with a fantastic 5 stars!
We hope that we can continue to support you with our services in the future and would be happy to see you again.
We wish you all the best and have a great day!
Best regards,
Customer Service Team - Doctoronline
I was able to get a treatment that I would have to wait a long time from NHS
I was able to get a treatment that I would have a long wait for a dermatology referral (still waiting) but now I can stay this treatment to help my symptoms so it is a relief.
10 February 2026
Unprompted review
Reply from Doctoronline.co.uk | Your online health service
Dear Ms. vanessa,
Thank you for rating our services with a fantastic 5 stars!
We hope that we can continue to support you with our services in the future and would be happy to see you again.
We wish you all the best and have a great day!
Best regards,
Customer Service Team - Doctoronline
Good access to Doctor
Good access to Doctor, questions answered promptly.
15 January 2026
Unprompted review
Reply from Doctoronline.co.uk | Your online health service
Dear Pauline,
Thank you very much for your kind review and for taking the time to write it.
We are very pleased that you are so satisfied with our service and the communication with the doctor.
We hope we can continue to be of service to you and send you our best wishes.
Best regards,
Customer Service Team - Doctoronline
Everything went very well.
6 January 2026
Unprompted review
Reply from Doctoronline.co.uk | Your online health service
Dear Ms. Bridge,
Thank you for rating our services with a fantastic 5 stars!
We hope that we can continue to support you with our services in the future and would be happy to see you again.
We wish you all the best and have a great day!
Best regards,
Customer Service Team - Doctoronline
Very good service prompt and efficient!!
Very good service prompt and efficient!!
16 January 2026
Unprompted review
Reply from Doctoronline.co.uk | Your online health service
Dear Mr. Haig,
Thank you very much for your kind review and for taking the time to write it.
We are very pleased that you are so satisfied with our service.
We hope we can continue to be of service to you and send you our best wishes.
Best regards,
Customer Service Team - Doctoronline
Great service
Great service . Needed quick medication prior to going on holiday. After having gone down with this illness many a time in my 70+ years . The dr.( thank you ) prescribed my request . Delivered wiyhin 2 days .
26 January 2026
Unprompted review
Reply from Doctoronline.co.uk | Your online health service
Dear Mr. Sullivan,
Thank you for rating our services with a fantastic 5 stars!
We hope that we can continue to support you with our services in the future and would be happy to see you again.
We wish you all the best and have a great day!
Best regards,
Customer Service Team - Doctoronline
Always a good service and prompt…
Always a good service and prompt delivery.
29 December 2025
Unprompted review
Reply from Doctoronline.co.uk | Your online health service
Dear Happygirl,
Thank you for rating our services with a fantastic 5 stars!
We hope that we can continue to support you with our services in the future and would be happy to see you again.
We wish you all the best and have a great day!
Best regards,
Customer Service Team - Doctoronline
Excellent service delivery first class…
Excellent service delivery first class and follow up brilliant reccomend anyone to try
6 January 2026
Unprompted review
Reply from Doctoronline.co.uk | Your online health service
Dear Mr. Clark,
Thank you for rating our services with a fantastic 5 stars!
We hope that we can continue to support you with our services in the future and would be happy to see you again.
We wish you all the best and have a great day!
Best regards,
Customer Service Team - Doctoronline
Prompt service with no problems
9 January 2026
Unprompted review
Reply from Doctoronline.co.uk | Your online health service
Dear Mr. Dave,
Thank you very much for your kind review and for taking the time to write it.
We are very pleased that you are so satisfied with our service.
We hope we can continue to be of service to you and send you our best wishes.
Best regards,
Customer Service Team - Doctoronline
Better and faster than my GP.
16 January 2026
Unprompted review
Reply from Doctoronline.co.uk | Your online health service
Dear Mrs. Prado,
Thank you for rating our services with a fantastic 5 stars!
We hope that we can continue to support you with our services in the future and would be happy to see you again.
We wish you all the best and have a great day!
Best regards,
Customer Service Team - Dokteronline
Efficient ordering and delivery
The ordering process was simple and quick. They also arranged a doctor's prescription. Courier deliver was included in pricing.
23 December 2025
Unprompted review
Reply from Doctoronline.co.uk | Your online health service
Dear Mr. / Ms. Qureshi,
Thank you very much for your positive review.
We are delighted to read that you are so satisfied with our platform.
Our team will continue to be at your disposal in the future. We wish you all the best!
Best regards,
Customer Service Team - Doctoronline
Easy to order with quick delivery
Easy to order with quick delivery
21 December 2025
Unprompted review
Reply from Doctoronline.co.uk | Your online health service
Dear Mr. Whitehead,
Thank you for rating our services with a fantastic 5 stars!
We hope that we can continue to support you with our services in the future and would be happy to see you again.
We wish you all the best and have a great day!
Best regards,
Customer Service Team - Doctoronline
Be wary...mihht becselling non genuine medicine
I bought one box of the hrt am already receiving from NHS(keeping it just for emergencies). This is not genuine at all ,hot flushes were back as if am not on any hrt at all. I git I contact with them to investigate the issue since it is people health here ! They refused!
13 January 2026
Unprompted review
Reply from Doctoronline.co.uk | Your online health service
Dear Ms. Kashef,
Thank you for your review. We’re truly sorry to hear the medicine did not meet your expectations. Your satisfaction and well-being are very important to us.
Please note that Doctoronline does not supply medicines directly. Your order request is forwarded to one of our licensed and registered partner pharmacies, supervised by the relevant health authorities. All medicines provided are genuine and sourced from recognized pharmacies directly from the original manufacturer.
Depending on stock availability, your order may be fulfilled by a different partner pharmacy than before, or a different brand may be supplied. This can result in differences in brand and packaging, however the active ingredient remains the same. The images shown on our website are for illustrative purposes only, as stated in our Terms & Conditions.
While our pharmacies ensure high quality, the effect of medication can differ per person. If your symptoms have returned, we recommend contacting your doctor for medical advice. As the medicine received is genuine, this is not a valid reason for a refund or exchange.
Best regards,
Customer Service Team - Doctoronline
DISGUSTING COMPANY!!!!
I ordered Antibiotics for a horrendous ear infection as there was such a wait at the doctors, I ordered them on the 3rd December, 17th they still weren’t here therefore I had to chase it up myself, it is now the 9th January and all I have had is an AI bot repeat the same message back to me without any consideration, with blame being but on the pharmacy however this is serious and they have not took any responsibility, it’s absolutely disgusting the customer service! Over a month without any follow up ? Disgusting!
3 December 2025
Unprompted review
Reply from Doctoronline.co.uk | Your online health service
Dear Mr. Hawley,
We apologize that your experience with this order fell short of expectations.
We would like to clarify that your case was not overlooked. Our customer service team actively investigated the matter and carried out several follow-ups.
While dispatch and delivery are handled by third-party partners and certain steps depend on their confirmation, we remained involved throughout. Due to the delay, an appropriate solution was provided directly to you.
We regret that this experience did not meet expectations and remain committed to resolving all cases responsibly and with care.
Best regards,
Customer Service Team - Doctoronline
Perfect, fast and reasonable
Perfect. Allowed me to get exactly what I needed without trying to spend weeks trying to get a GP appointment.
More medicines should be available this way./
17 December 2025
Unprompted review
Reply from Doctoronline.co.uk | Your online health service
Dear Richard,
Thank you very much for your positive review.
We are delighted to read that you are so satisfied with our platform.
Our team will continue to be at your disposal in the future. We wish you all the best!
Best regards,
Customer Service Team - Doctoronline
Great and trustworthy company
What can I say this pharmacy online is very trusted and reliable.
26 December 2025
Unprompted review
Reply from Doctoronline.co.uk | Your online health service
Dear Danielle,
Thank you for rating our services with a fantastic 5 stars!
We hope that we can continue to support you with our services in the future and would be happy to see you again.
We wish you all the best and have a great day!
Best regards,
Customer Service Team - Doctoronline
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