Doctoronline.co.uk | Your online health service Reviews 

3,012
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 153 reviews, reviewers overwhelmingly had a great experience with this company. Customers truly appreciate the exceptionally fast delivery and the straightforward ordering process that easily saves them a tedious trip to the local doctor. Many consumers frequently mention that the online platform is very easy to navigate and consistently provides reliable medical treatment when needed urgently. However, some people mentioned occasional delivery delays or unfortunate issues with orders being unexpectedly cancelled by the pharmacy after approval. A few other consumers also felt that certain products did not work as effectively as expected or encountered curt communication from healthcare professionals. Reviewers note that these minor setbacks can sometimes disrupt an otherwise smooth and convenient healthcare journey.

What people talk about most

Service

Users describe positive interactions with service, highlighting fast and efficient experiences compared to... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising the fast shipping and prompt... See more

User experience

Reviewers mention positive feedback about user_experience, consistently highlighting how quick and easy the... See more

Product

Customers consistently note positive experiences with product, highlighting that the medication is effective... See more

Order

Clients share positive opinions on order, highlighting an easy ordering process and fast delivery times. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Your company has helped me stay well. When I have infections and it’s difficult to get medication. I can always rely on Dokteronline. My husband was poorly with covid and the gp would only issue h... See more

Company replied

Rated 5 out of 5 stars

When i need medication with no nonsense these professionals deliver. I get better meds for Athma than those recommended by the NHS and they are not steroids and work very effectively. Also the range o... See more

Company replied

Rated 5 out of 5 stars

The NHS kept refusing me a previous prescribed medication which worked exceedingly well for a past medical issue that unfortunately came back. This medication helped me to get on with my life with ver... See more

Company replied

Rated 5 out of 5 stars

Decided to change my review from 4 to 5. Never have any issuesat all this last order was delayed now I emailed customer service...not the best response really bit unhelpful and well. However chatted w... See more

Company replied


Company details

  1. Pharmacy
  2. Online Prescription Medication Vendor
  3. Physician Referral Service

Written by the company

Doctoronline.co.uk is an informative website and online health service that makes it easy to request a consultation with a qualified doctor. Doctoronline.co.uk does not offer products itself but arranges the right treatment for your condition or symptoms at your request sold and delivered by an independent pharmacy. We can put you in contact with a range of registered doctors and pharmacies to which we have access. In the case of prescription medicines, a doctor will only decide after a detailed consultation whether the prescription medication you have chosen is suitable for you. Approved applications will be processed by an independent pharmacy and delivered to your home as soon as possible. It really is that simple!


Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

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4.8

All reviews

(3,012)

153 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy website to use and always fast…

Easy website to use and always fast delivery. Never had any problems

28 November 2025
Unprompted review
Doctoronline.co.uk | Your online health service logo

Reply from Doctoronline.co.uk | Your online health service

Dear Ms. Ray,

Thank you very much for your kind review and for taking the time to write it.

We are very pleased that you are so satisfied with our service.

We hope we can continue to be of service to you and send you our best wishes!

Best regards,

Customer Service Team - Doctoronline

Rated 5 out of 5 stars

Faultless

Very easy yet again
Faultless even near xmas
I love doing reviews but maybe a 5% discount would get more people to share there experience
Just a thought

19 December 2025
Unprompted review
Doctoronline.co.uk | Your online health service logo

Reply from Doctoronline.co.uk | Your online health service

Dear Mr. Burkill,

Thank you for rating our services with a fantastic 5 stars!

We’re especially pleased to hear your experience was smooth even during the busy Christmas period. Your suggestion about offering a discount in exchange for reviews is much appreciated — we’ll be sure to pass it along to the appropriate team.

We hope that we can continue to support you with our services in the future and would be happy to see you again.

We wish you all the best and have a great day!

Best regards,
Customer Service Team – Doctoronline

Rated 5 out of 5 stars

Excellent service

Excellent service. Easy to use website. Arrived quickly. Would use again.

19 December 2025
Unprompted review
Doctoronline.co.uk | Your online health service logo

Reply from Doctoronline.co.uk | Your online health service

Dear Ms. Webster,

Thank you for rating our services with a fantastic 5 stars!

We hope that we can continue to support you with our services in the future and would be happy to see you again.

We wish you all the best and have a great day!

Best regards,

Customer Service Team - Doctoronline

Rated 5 out of 5 stars

Quick delivery

Quick delivery, and the doctor keeps checking how you are doing, I can send questions that will be promptly replied.

5 December 2025
Unprompted review
Doctoronline.co.uk | Your online health service logo

Reply from Doctoronline.co.uk | Your online health service

Dear Mr. / Ms. Florencia,

Thank you for rating our services with a fantastic 5 stars!

We hope that we can continue to support you with our services in the future and would be happy to see you again.

We wish you all the best and have a great day!

Best regards,

Customer Service Team - Doctoronline

Rated 5 out of 5 stars

My order is always punctually supplied…

My order is always punctually supplied and delivered.

11 December 2025
Unprompted review
Doctoronline.co.uk | Your online health service logo

Reply from Doctoronline.co.uk | Your online health service

Dear Nicholas,

Thank you very much for your positive review.

We are delighted to read that you are so satisfied with our platform.

Our team will continue to be at your disposal in the future. We wish you all the best!

Best regards,

Customer Service Team - Doctoronline

Rated 5 out of 5 stars

Quick and efficient

Quick and efficient, fast delivery

10 December 2025
Unprompted review
Doctoronline.co.uk | Your online health service logo

Reply from Doctoronline.co.uk | Your online health service

Dear Ms. Newell,

Thank you for rating our services with a fantastic 5 stars!

We hope that we can continue to support you with our services in the future and would be happy to see you again.

We wish you all the best and have a great day!

Best regards,

Customer Service Team - Doctoronline

Rated 5 out of 5 stars

Great Service

Very prompt service would highly recommend

3 November 2025
Unprompted review
Doctoronline.co.uk | Your online health service logo

Reply from Doctoronline.co.uk | Your online health service

Dear Mr. blunt,

Thank you for rating our services with a fantastic 5 stars!

We hope that we can continue to support you with our services in the future and would be happy to see you again.

We wish you all the best and have a great day!

Best regards,

Customer Service Team - Doctoronline

Rated 5 out of 5 stars

Super fast delivery and excellent…

Super fast delivery and excellent customer service

11 November 2025
Unprompted review
Doctoronline.co.uk | Your online health service logo

Reply from Doctoronline.co.uk | Your online health service

Dear Ms. Lillywhite,

Thank you very much for your kind review and for taking the time to write it.

We are very pleased that you are so satisfied with our customer service, we always try to help as much as we can!

We hope we can continue to be of service to you and send you our best wishes.

Best regards,

Customer Service Team - Doctoronline

Rated 5 out of 5 stars

Really good service

Really good service and quick to deliver the prescription needed. Thank you.

18 November 2025
Unprompted review
Doctoronline.co.uk | Your online health service logo

Reply from Doctoronline.co.uk | Your online health service

Dear Mr. Ward,

Thank you for rating our services with a fantastic 5 stars!

We hope that we can continue to support you with our services in the future and would be happy to see you again.

We wish you all the best and have a great day!

Best regards,

Customer Service Team - Doctoronline

Rated 5 out of 5 stars

Great service with rapid delivery.

10 October 2025
Unprompted review
Doctoronline.co.uk | Your online health service logo

Reply from Doctoronline.co.uk | Your online health service

Dear Mr. / Ms. Ian,

Thank you for rating our services with a fantastic 5 stars!

We hope that we can continue to support you with our services in the future and would be happy to see you again.

We wish you all the best and have a great day!

Best regards,

Customer Service Team - Doctoronline

Rated 5 out of 5 stars

Its the best pharmacy .Best serves


Its the best pharmacy .Best serves. I can't believe.
Really amazing.
Quick response 👌.
People need pharmacy like this.

11 November 2025
Unprompted review
Doctoronline.co.uk | Your online health service logo

Reply from Doctoronline.co.uk | Your online health service

Dear Ms. Kostadinova,

Thank you very much for your kind review and for taking the time to write it.

We are very pleased that you are so satisfied with our service.

We hope we can continue to be of service to you and send you our best wishes.

Best regards,

Customer Service Team - Doctoronline

Rated 5 out of 5 stars

Excellent service

Excellent service . Thank you

6 November 2025
Unprompted review
Doctoronline.co.uk | Your online health service logo

Reply from Doctoronline.co.uk | Your online health service

Dear Ms. przyslo,

Thank you for rating our services with a fantastic 5 stars!

We hope that we can continue to support you with our services in the future and would be happy to see you again.

We wish you all the best and have a great weekend!

Best regards,

Customer Service Team - Doctoronline

Rated 5 out of 5 stars

Excellent

Excellent, discreet, quick and professional service at a reasonable price.

30 October 2025
Unprompted review
Doctoronline.co.uk | Your online health service logo

Reply from Doctoronline.co.uk | Your online health service

Dear Mr. / Ms. NP,

Thank you for rating our services with a fantastic 5 stars!

We hope that we can continue to support you with our services in the future and would be happy to see you again.

We wish you all the best and have a great day!

Best regards,

Customer Service Team - Doctoronline

Rated 5 out of 5 stars

Quick Meds

I get my blood pressure medication quickly and no fuss

1 October 2025
Unprompted review
Doctoronline.co.uk | Your online health service logo

Reply from Doctoronline.co.uk | Your online health service

Dear Mr. / Ms. Foghat,

Thank you for rating our services with a fantastic 5 stars!

We hope that we can continue to support you with our services in the future and would be happy to see you again.

We wish you all the best and have a great day!

Best regards,

Customer Service Team - Doctoronline

Rated 4 out of 5 stars

It is quick and efficient and cost is…

It is quick and efficient and cost is reasonable.

For repeat prescriptions of a pretty low level drug it would be better still to allow more than one months worth of pills at a time.

23 October 2025
Unprompted review
Doctoronline.co.uk | Your online health service logo

Reply from Doctoronline.co.uk | Your online health service

Dear Mr. Thomas,

Thank you very much for your positive review.

We are delighted to read that you are so satisfied with our platform.

Our team will continue to be at your disposal in the future. We wish you all the best!

Best regards,

Customer Service Team - Doctoronline

Rated 5 out of 5 stars

Quick efficient service

12 September 2025
Unprompted review
Doctoronline.co.uk | Your online health service logo

Reply from Doctoronline.co.uk | Your online health service

Dear Gemma,

Thank you very much for your kind review and for taking the time to write it.

We are very pleased that you are so satisfied with our service.

We hope we can continue to be of service to you and send you our best wishes.

Best regards,

Customer Service Team - Doctoronline

Rated 5 out of 5 stars

Excellent service

Excellent service

23 October 2025
Unprompted review
Doctoronline.co.uk | Your online health service logo

Reply from Doctoronline.co.uk | Your online health service

Dear Mr. Stach,

Thank you for rating our services with a fantastic 5 stars!

We hope that we can continue to support you with our services in the future and would be happy to see you again.

We wish you all the best and have a great day!

Best regards,

Customer Service Team - Doctoronline

Rated 5 out of 5 stars

Very happy with their service…

Very happy with their service consultation process.

27 September 2025
Unprompted review
Doctoronline.co.uk | Your online health service logo

Reply from Doctoronline.co.uk | Your online health service

Dear Lady_K,

Thank you for rating our services with a fantastic 5 stars!

We hope that we can continue to support you with our services in the future and would be happy to see you again.

We wish you all the best and have a great day!

Best regards,

Customer Service Team - Doctoronline

Rated 5 out of 5 stars

Fast delivery

Fast and reliable

21 October 2025
Unprompted review
Doctoronline.co.uk | Your online health service logo

Reply from Doctoronline.co.uk | Your online health service

Dear Mr. / Ms. Nyathi,

Thank you for rating our services with a fantastic 5 stars!

We hope that we can continue to support you with our services in the future and would be happy to see you again.

We wish you all the best and have a great day!

Best regards,

Customer Service Team - Doctoronline

Rated 5 out of 5 stars

Easy ordering

Easy ordering, quick shipping

1 October 2025
Unprompted review
Doctoronline.co.uk | Your online health service logo

Reply from Doctoronline.co.uk | Your online health service

Dear Ms. Ridler,

Thank you for rating our services with a fantastic 5 stars!

We hope that we can continue to support you with our services in the future and would be happy to see you again.

We wish you all the best and have a great day!

Best regards,

Customer Service Team - Doctoronline

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