Your company has helped me stay well. When I have infections and it’s difficult to get medication. I can always rely on Dokteronline. My husband was poorly with covid and the gp would only issue h... See more
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When i need medication with no nonsense these professionals deliver. I get better meds for Athma than those recommended by the NHS and they are not steroids and work very effectively. Also the range o... See more
Company replied
The NHS kept refusing me a previous prescribed medication which worked exceedingly well for a past medical issue that unfortunately came back. This medication helped me to get on with my life with ver... See more
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Decided to change my review from 4 to 5. Never have any issuesat all this last order was delayed now I emailed customer service...not the best response really bit unhelpful and well. However chatted w... See more
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Company details
Written by the company
Doctoronline.co.uk is an informative website and online health service that makes it easy to request a consultation with a qualified doctor. Doctoronline.co.uk does not offer products itself but arranges the right treatment for your condition or symptoms at your request sold and delivered by an independent pharmacy. We can put you in contact with a range of registered doctors and pharmacies to which we have access. In the case of prescription medicines, a doctor will only decide after a detailed consultation whether the prescription medication you have chosen is suitable for you. Approved applications will be processed by an independent pharmacy and delivered to your home as soon as possible. It really is that simple!
Contact info
United Kingdom
- 0080048672968
- info@doctoronline.co.uk
- doctoronline.co.uk
4.8
Excellent
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Reply from Doctoronline.co.uk | Your online health service
Dear Ms. Red,
Thank you very much for your kind review and for taking the time to share your feedback.
We are delighted to hear that you are satisfied with our service. Your positive comments truly mean a lot to our team.
We look forward to assisting you again in the future and send you our very best wishes.
Kind regards,
Customer Service Team - Doctoronline
Excellent. No complaints.
Excellent service. Never any problems. Been using regularly for some time now. Recommend.
29 April 2026
Unprompted review
Reply from Doctoronline.co.uk | Your online health service
Dear Customer
Thank you very much for your kind review and for taking the time to share your feedback.
We are delighted to hear that you are satisfied with our service. Your positive comments truly mean a lot to our team.
We look forward to assisting you again in the future and send you our very best wishes.
Kind regards,
Customer Service Team - Doctoronline
an excellent service from…
an excellent service from dotoronline,sorted and delivered quickly
26 March 2026
Unprompted review
Reply from Doctoronline.co.uk | Your online health service
Dear Mr. hill,
Thank you very much for awarding our services a fantastic 5-star rating.
We are truly pleased that you had such a positive experience. It would be our pleasure to assist you again in the future, and we look forward to welcoming you back.
We wish you all the best and a wonderful day.
Kind regards,
Customer Service Team - Doctoronline
Cancelled my orders twice with no…
Cancelled my orders twice with no further information after first order was fine and hadn't changed details. No option to ask about order either. (?)
Update: That's not true at all. I didn't receive any email about why it was canceled. This is what they sent me LOL
"This e-mail is to inform you that your order with number xxx has been declined by the pharmacist.
Your order has therefore been cancelled and your payment will be refunded by our finance department within 3-5 days.
Please bear in mind that our Customer Service is not authorized to access your medical details, and is therefore unable to give you the exact reason for the pharmacist's decline.
"
Just that it was DECLINED (?) by the pharmacy after being approved by the doctor. Even so it really doesn't matter it's the second time with no reason given. A good company would reach out.
Approved by doctor, canceled by pharmacy twice, orders one month apart.
Was able to switch to somewhere else and buy with exact same info and questionnaire, after wasting the week waiting for them to ship. They're fine until there's an issue, there are better options.
27 April 2026
Unprompted review
Reply from Doctoronline.co.uk | Your online health service
Dear A. Marcus,
Thank you for taking the time to express your concerns. We are very sorry to hear that you experienced this after your first order went fine.
You are correct that the message you received from the Customer Service did not include a detailed explanation. Please note that, due to strict privacy and medical regulations, we as Customer Service are not authorized to receive specific medical or pharmacy-related reasons and therefore we cannot share this via standard notifications.
We understand that you would have preferred a more proactive approach, and we will take this feedback into account as we continue to improve our service.
We would like to clarify that, while your order may be approved by a doctor, the pharmacy performs a final verification before dispensing the medication. In some cases, they may decide not to proceed.
We’re glad to hear you were able to find an alternative solution. Should you still wish for us to look into your case and request more information from the pharmacy, please feel free to contact us directly.
If anything else remains unclear, please contact our customer service team so we can review your case in detail and clarify any misunderstanding.
Kind regards,
Customer Service Team - Doctoronline
Reply from Doctoronline.co.uk | Your online health service
Dear Ms. Luck,
Thank you very much for your kind review and for taking the time to share your feedback.
We are delighted to hear that you are satisfied with our service. Your positive comments truly mean a lot to our team.
We look forward to assisting you again in the future and send you our very best wishes.
Kind regards,
Customer Service Team - Doctoronline
Easy ordering and fast delivery
Easy ordering and fast delivery. Thank you.
25 March 2026
Unprompted review
Reply from Doctoronline.co.uk | Your online health service
Dear Ms. Helen,
Thank you very much for awarding our services a fantastic 5-star rating.
We are delighted to hear that you found the ordering process easy and the delivery fast. Your positive feedback means a lot to us.
It would be our pleasure to assist you again in the future, and we look forward to welcoming you back.
We wish you all the best and a wonderful day.
Kind regards,
Customer Service Team - Dokteronline
Reply from Doctoronline.co.uk | Your online health service
Dear Ms. Seria,
Thank you very much for awarding our services a fantastic 5-star rating.
We are truly pleased that you had such a positive experience. It would be our pleasure to assist you again in the future, and we look forward to welcoming you back.
We wish you all the best and a wonderful day.
Kind regards,
Customer Service Team - Doctoronline
my order never arrived
my order never arrived
helpline disconnected
online chat not working
is this a scam ?
9 April 2026
Unprompted review
Reply from Doctoronline.co.uk | Your online health service
Dear Alf Common,
Thank you for your feedback. We are sorry to read about your experience and understand your concern.
Please be assured that all shipments are sent with a tracking code, which allows you to follow the delivery directly with the courier. If you are unable to obtain information through the courier, we will gladly investigate the matter further and work towards a suitable solution.
Kindly note that our chat and phone support are available during business hours. If you attempted to reach us outside of these hours, the chat provides the option to leave a message, and our agents will follow up as soon as service resumes.
We invite you to contact us by email with your order details (order number and full name), and we will be happy to assist you further.
Kind regards,
Customer Service Team - Doctoronline
Simple process
Simple process. Always get my order as requested. good price, quick delivery with tracking
12 March 2026
Unprompted review
Reply from Doctoronline.co.uk | Your online health service
Dear Ms. Pryce,
Thank you very much for awarding our services a fantastic 5-star rating.
We are truly pleased to hear that you found the process simple and that your order was delivered as requested, with good pricing and fast delivery. Your feedback means a lot to us.
It would be our pleasure to assist you again in the future, and we look forward to welcoming you back.
We wish you all the best and a wonderful day.
Kind regards,
Customer Service Team - Dokteronline
Clear and prompt service
The process for ordering the medication was clear and when it was approved, the package arrived securely and promptly.
14 March 2026
Unprompted review
Reply from Doctoronline.co.uk | Your online health service
Dear Ms. Deacon,
Thank you very much for awarding our services a fantastic 5-star rating.
We are truly pleased that you had such a positive experience. It would be our pleasure to assist you again in the future, and we look forward to welcoming you back.
We wish you all the best and a wonderful day.
Kind regards,
Customer Service Team - Doctoronline
So easy
So easy! Just fill in the health questionnaire, wait for the doctor to approve the prescription then it’s posted to you! Great tracking information & speedy delivery! Highly recommend!!
9 March 2026
Unprompted review
Reply from Doctoronline.co.uk | Your online health service
Dear Ms. Phillips,
Thank you very much for your kind review and for taking the time to share your feedback.
We are delighted to hear that you are satisfied with our service. Your positive comments truly mean a lot to our team.
We look forward to assisting you again in the future and send you our very best wishes.
Kind regards,
Customer Service Team - Doctoronline
Excellent customer service
Excellent customer service, fast despatch, a good online pharmacy.
9 March 2026
Unprompted review
Reply from Doctoronline.co.uk | Your online health service
Dear Ms. Jenkinson,
Thank you sincerely for your positive review and for sharing your experience.
We are very happy to know that you are satisfied with our platform. Your feedback is truly valued and motivates us to maintain our high standards of service.
Our team remains at your disposal whenever you need assistance. We wish you the very best.
Kind regards,
Customer Service Team - Doctoronline
Great service and communication
Great service and communication. Efficient and discrete.
27 March 2026
Unprompted review
Reply from Doctoronline.co.uk | Your online health service
Dear Ms. Parmee-Wilding,
Thank you very much for awarding our services a fantastic 5-star rating.
We are truly pleased that you had such a positive experience. It would be our pleasure to assist you again in the future, and we look forward to welcoming you back.
We wish you all the best and a wonderful day.
Kind regards,
Customer Service Team - Doctoronline
Quick and easy to use website
Quick and easy to use website. Follow up email to confirm all ok. Worth trying.
26 February 2026
Unprompted review
Reply from Doctoronline.co.uk | Your online health service
Dear Customer,
Thank you very much for awarding our services a fantastic 5-star rating.
We are truly pleased that you had such a positive experience. It would be our pleasure to assist you again in the future, and we look forward to welcoming you back.
We wish you all the best and a wonderful day.
Kind regards,
Customer Service Team - Doctoronline
Excellent service. Highly recommend.
It was a very good experience as the service was efficient. The antibiotics I needed were dispatched as quickly as they could be .... with the weekend falling in between the consultation and then them being dispatched there was a delay but that couldn't be helped. The antibiotics I received cleared up the condition I had very well. I would definitely use the service again should the need arise. Many thanks as if I'd not received the treatment I did I wouldn't have recovered as quickly as I did - if at all!
23 February 2026
Unprompted review
Reply from Doctoronline.co.uk | Your online health service
Dear Ms. Chaplin,
Thank you very much for awarding our services a fantastic 5-star rating.
We are truly pleased that you had such a positive experience. It would be our pleasure to assist you again in the future, and we look forward to welcoming you back.
We wish you all the best and a wonderful day.
Kind regards,
Customer Service Team - Doctoronline
This was like dealing with the NHS
This was like dealing with the NHS. Exactly what I did not want! First I had to fill in a complex form but it soon became obvious the doctor doesn’t care about your personal circumstances one bit and so all that effort and information is completely redundant. The email from the doctor with a question about the medications I take ended up in spam mail. When I found it and responded honestly, my order was rejected. There was no way of discussing the issue. I was just told the medication I requested (clonidine) didn’t go with diazepam, which is the only medication I have been offered on the NHS to deal with withdrawal from some heavy drugs they prescribed in error (another misdiagnosis). The doctor’s wording was pretty crude, and I was cut off and told not to bother them again. It is not even categorically true that the two medications are incompatible, it’s just ‘procedure’ by doctors who don’t want to assume any responsibility. I was told to go back to my GP although I had explained that the GP is not licensed to prescribe this medication, clonidine - I know he would if he could. I was trying to buy it online because I suffer severely from withdrawal after quitting those heavy medications the NHS has prescribed but doesn’t treat with anything other than diazepam. The diazepam does not lower noradrenaline levels which clearly are keeping me from falling asleep. This is why I desperately need something like clonidine that isn’t likely to mess up the rest of my nervous system. In the end it’s simple physiology really. I think this company pretends to care and to leave the responsibility to the patient, but in reality they don’t want accountability. While to some extent I can understand this as it’s an online service, the doctor was unpleasant and curt and completely disinterested, and this compounded the medical trauma I already have from all the bullying I have experienced in regard to my sleep disorder. It’s crazy that cannabis clinics offer huge amounts of THC regardless what other drugs you use but it’s not seen as a problem! When THAT is definitely a problem, not the clonidine/diazepam combo if used with care. I will not use this company again, in fact they already signalled that I’m not welcome there.
I feel that honesty is just not worthwhile anymore. I’m actually a lot more upset about this than one would expect because I have to sleep somehow so I don’t deteriorate any further, and I’m stuck in a double bind with the benzo that doesn’t work on the neurological networks that I need help with. I live in Wales and there is no specialist NHS service that will help me with this, (from previous experience just a bunch of misogynistic doctors who hate sleep problems and avoid them like the plague and suggest completely inappropriate medications, and understand nothing whatsoever about Ehlers-Danlos Syndrome and related sleep disorders), so I’m completely on my own with just AI to help me get through the ordeal. I get akathisia from most drugs so I’m really in a bad place and just get dismissal and bullying and did not need more of that. They themselves should be honest and either care, or not care, not something hazy in between.
Update: It’s been a week and I have not received a refund yet. It was supposed to take three days! I can’t believe I actually have to chase it! They are also fighting my review. Further update: I was told it was going to be a refund so that’s what I was expecting. I got some lengthy explanation for the process of recalling a payment and that it could take weeks. That’s not great, is it. They have tried to get this review taken down on grounds of defamation but it didn’t work. Now they are trying to act nice. Why would I want to discuss anything with a company that doesn’t act nice to begin with? I have explained exactly why. You don’t just get a verdict slammed in your face and the door shut, you get an opportunity to discuss the reasons and even things such as dosages which would affect the potential interactions. That did not occur.
11 March 2026
Unprompted review
Reply from Doctoronline.co.uk | Your online health service
Dear Ms. Evily,
Thank you for taking the time to share your experience. We are truly sorry to hear that you are not satisfied with the outcome of your recent consultation.
Our platform works with independent licensed doctors who carefully review each medical questionnaire and make decisions based on patient safety and established medical guidelines. In some cases, doctors may decide not to approve a request when certain medication combinations or health factors could pose potential risks. While this can understandably be disappointing, these decisions are always made with patient safety as the priority.
We notice that you have shared additional medical context in your own message. Please note that, for your privacy and safety, we do not disclose your medical information on this platform. However, based on the information that you have provided, it is indeed possible that certain combinations of medications requested by you may have contributed to the doctor’s decision to decline the request and advise follow-up with your own general practitioner. This is part of our responsible prescribing policy, where patient safety and adherence to established medical guidelines are always the primary considerations.
Regarding the payment, we would like to clarify that when an order is not fulfilled, the payment is not captured by our system and instead it is automatically reversed by the payment processor. We kindly recommend checking with your bank or credit card provider, as any delay in the release of the reserved funds is usually related to their processing times.
To protect your personal and medical information, we will not continue discussing the details of your case in a public review. We kindly invite you to contact our Customer Service team directly, where we will be happy to assist you further in a secure and confidential manner.
We genuinely appreciate your feedback and remain available to support you.
Kind regards,
Customer Service Team – Doctoronline
Very easy service and speedy delivery
Very easy service and speedy delivery, 5 stars
1 February 2026
Unprompted review
Reply from Doctoronline.co.uk | Your online health service
Dear Mr. Danny,
Thank you very much for awarding our services a fantastic 5-star rating.
We are truly pleased that you had such a positive experience. It would be our pleasure to assist you again in the future, and we look forward to welcoming you back.
We wish you all the best and a wonderful day.
Kind regards,
Customer Service Team - Doctoronline
Reply from Doctoronline.co.uk | Your online health service
Dear Ms. White,
Thank you very much for your kind review and for taking the time to share your feedback.
We are delighted to hear that you are satisfied with our service. Your positive comments truly mean a lot to our team.
We look forward to assisting you again in the future and send you our very best wishes.
Kind regards,
Customer Service Team - Doctoronline
Fast and reliable service
Prescribed medication that I got from a private dermatologist at a fraction of the cost. Very quick delivery.
12 February 2026
Unprompted review
Reply from Doctoronline.co.uk | Your online health service
Dear Ms. Tucker,
Thank you sincerely for your positive review and for sharing your experience.
We are very happy to know that you are satisfied with our platform. Your feedback is truly valued and motivates us to maintain our high standards of service.
Our team remains at your disposal whenever you need assistance. We wish you the very best!
Kind regards,
Customer Service Team - Doctoronline
Very professional service
Very professional service items delivered quickly. Highly recommended
9 February 2026
Unprompted review
Reply from Doctoronline.co.uk | Your online health service
Dear Mr. / Ms. williams,
Thank you very much for awarding our services a fantastic 5-star rating.
We are truly pleased that you had such a positive experience. It would be our pleasure to assist you again in the future, and we look forward to welcoming you back.
We wish you all the best and a wonderful day.
Kind regards,
Customer Service Team - Doctoronline
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