Doctoronline.co.uk | Your online health service Reviews 

3,009
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 152 reviews, reviewers overwhelmingly had a great experience with this company, emphasizing overall reliability and exceptional care. Customers frequently praise the fast delivery service and the highly efficient, user-friendly consultation process that saves considerable time during busy periods. People deeply appreciate the incredible convenience of obtaining necessary medical treatments quickly from home without ever needing a traditional doctor appointment. Consumers consistently highlight professional support, noting that the helpful medical advice makes them feel completely safe and well cared for. Some reviewers were not happy with delivery times, pointing out occasional processing delays that stretched uncomfortably over several days during busy weekends.

What people talk about most

Service

Users describe positive interactions with service, highlighting fast and efficient prescription processes and... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting professional shipping... See more

User experience

Reviewers highlight positive aspects of user experience, consistently noting how quick and straightforward... See more

Product

Consumers find product to be positive, highlighting how effective the medications are in resolving health... See more

Order

Clients share positive opinions on order, highlighting easy ordering procedures and fast, punctual delivery.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Your company has helped me stay well. When I have infections and it’s difficult to get medication. I can always rely on Dokteronline. My husband was poorly with covid and the gp would only issue h... See more

Company replied

Rated 5 out of 5 stars

When i need medication with no nonsense these professionals deliver. I get better meds for Athma than those recommended by the NHS and they are not steroids and work very effectively. Also the range o... See more

Company replied

Rated 5 out of 5 stars

The NHS kept refusing me a previous prescribed medication which worked exceedingly well for a past medical issue that unfortunately came back. This medication helped me to get on with my life with ver... See more

Company replied

Rated 5 out of 5 stars

Decided to change my review from 4 to 5. Never have any issuesat all this last order was delayed now I emailed customer service...not the best response really bit unhelpful and well. However chatted w... See more

Company replied


Company details

  1. Pharmacy
  2. Online Prescription Medication Vendor
  3. Physician Referral Service

Written by the company

Doctoronline.co.uk is an informative website and online health service that makes it easy to request a consultation with a qualified doctor. Doctoronline.co.uk does not offer products itself but arranges the right treatment for your condition or symptoms at your request sold and delivered by an independent pharmacy. We can put you in contact with a range of registered doctors and pharmacies to which we have access. In the case of prescription medicines, a doctor will only decide after a detailed consultation whether the prescription medication you have chosen is suitable for you. Approved applications will be processed by an independent pharmacy and delivered to your home as soon as possible. It really is that simple!


Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

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4.8

All reviews

(3,009)

150 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service, easy to navigate.

Very efficient service, easy to navigate online will definately use again

24 June 2026
Unprompted review
Doctoronline.co.uk | Your online health service logo

Reply from Doctoronline.co.uk | Your online health service

Dear Mr. / Ms. Mark,

Thank you very much for awarding our services a fantastic 5-star rating.

We are truly pleased that you had such a positive experience. It would be our pleasure to assist you again in the future, and we look forward to welcoming you back.

We wish you all the best and a wonderful day.

Kind regards,

Customer Service Team - Doctoronline

Rated 4 out of 5 stars

I only give 4 stars because of delivery…

I only give 4 stars because of delivery time which maybe out of your control. But delivery of 4 days let's you down, it should be next day. Certain medication needs to be started ASAP. I took it anyway but I was healing . But the doctor side was really quick .

25 May 2026
Unprompted review
Doctoronline.co.uk | Your online health service logo

Reply from Doctoronline.co.uk | Your online health service

Dear Ms. Debbie,

Thank you very much for your kind review and for taking the time to share your feedback.

We are delighted to hear that you are satisfied with our service. Your positive comments truly mean a lot to our team.

We look forward to assisting you again in the future and send you our very best wishes.

Kind regards,

Customer Service Team - Doctoronline

Rated 5 out of 5 stars

Quick and easy

Quick and easy. Better than trying to get into the gp

19 June 2026
Unprompted review
Doctoronline.co.uk | Your online health service logo

Reply from Doctoronline.co.uk | Your online health service

Dear Mr. Evans,

Thank you very much for awarding our services a fantastic 5-star rating.

We are truly pleased that you had such a positive experience. It would be our pleasure to assist you again in the future, and we look forward to welcoming you back.

We wish you all the best and a wonderful day.

Kind regards,

Customer Service Team - Doctoronline

Rated 5 out of 5 stars

Excellent all round

Excellent all round. Recommend to anyone.

23 May 2026
Unprompted review
Doctoronline.co.uk | Your online health service logo

Reply from Doctoronline.co.uk | Your online health service

Dear Mr. David 

Thank you very much for awarding our services a fantastic 5-star rating.

We are truly pleased that you had such a positive experience. It would be our pleasure to assist you again in the future, and we look forward to welcoming you back.

We wish you all the best and a wonderful day.

Kind regards,

Customer Service Team - Doctoronline

Rated 5 out of 5 stars

This is a professional pharmacist

This is a professional pharmacist, with impeccable shipping. This is by far the best pharmacy online. 5 stars 🌟

16 June 2026
Unprompted review
Doctoronline.co.uk | Your online health service logo

Reply from Doctoronline.co.uk | Your online health service

Dear Joanne,

Thank you very much for awarding our services a fantastic 5-star rating.

We are truly pleased that you had such a positive experience. It would be our pleasure to assist you again in the future, and we look forward to welcoming you back.

We wish you all the best and a wonderful day.

Kind regards,

Customer Service Team - Doctoronline

Rated 5 out of 5 stars

The experience was so easy compared to…local GP services

The experience was so easy compared to the local Doctors when requesting antibiotics.
It cut out the waiting time for returned phone calls and visits to the Doctors. A great service , thank you.

14 June 2026
Unprompted review
Doctoronline.co.uk | Your online health service logo

Reply from Doctoronline.co.uk | Your online health service

Dear Ms. Cameron,

Thank you very much for awarding our services a fantastic 5-star rating.

We are truly pleased that you had such a positive experience. It would be our pleasure to assist you again in the future, and we look forward to welcoming you back.

We wish you all the best and a wonderful day.

Kind regards,

Customer Service Team - Doctoronline

Rated 5 out of 5 stars

Wonderful quick service when I couldn't…

Wonderful quick service when I couldn't get an appointment at the GP prescription arrived via DHL promptly

10 May 2026
Unprompted review
Doctoronline.co.uk | Your online health service logo

Reply from Doctoronline.co.uk | Your online health service

Dear Ms Jones 

Thank you very much for your wonderful 5-star review and for placing your trust in our services.

We are delighted to hear that you were satisfied with the speed and convenience of our service, especially when you were unable to obtain an appointment with your GP. It is also great to know that your prescription and delivery arrived promptly via DHL.

Your positive feedback means a great deal to us, and we are pleased that we could assist you when you needed us.

We look forward to being of service to you again in the future.

We wish you all the best and a wonderful day.

Kind regards,

Isaias
Customer Service Team – Doctoronline

Rated 5 out of 5 stars

Quick and professional

Quick and professional

3 June 2026
Unprompted review
Doctoronline.co.uk | Your online health service logo

Reply from Doctoronline.co.uk | Your online health service

Dear Mr. / Ms. Mazur,

Thank you very much for awarding our services a fantastic 5-star rating.

We are truly pleased that you had such a positive experience. It would be our pleasure to assist you again in the future, and we look forward to welcoming you back.

We wish you all the best and a wonderful day.

Kind regards,

Customer Service Team - Doctoronline

Rated 5 out of 5 stars

Very helpful and efficient

Very helpful and efficient.
Easy to explain. The questions were medically understandable.
Delivery was within days when the cause was identified.

2 June 2026
Unprompted review
Doctoronline.co.uk | Your online health service logo

Reply from Doctoronline.co.uk | Your online health service

Dear Mr. / Ms. Allirajah,

Thank you very much for awarding our services a fantastic 5-star rating.

We are truly pleased that you had such a positive experience. It would be our pleasure to assist you again in the future, and we look forward to welcoming you back.

We wish you all the best and a wonderful day.

Kind regards,

Customer Service Team - Doctoronline

Rated 5 out of 5 stars

Very efficient online consultation /…

Very efficient online consultation / questionnaire & medicine was despatched when supposed to. Very satisfied with the service and medicine.

30 April 2026
Unprompted review
Doctoronline.co.uk | Your online health service logo

Reply from Doctoronline.co.uk | Your online health service

Dear Mr. / Ms. Rob,

Thank you very much for awarding our services a fantastic 5-star rating.

We are truly pleased that you had such a positive experience. It would be our pleasure to assist you again in the future, and we look forward to welcoming you back.

We wish you all the best and a wonderful day.

Kind regards,

Sayline
Customer Service Team - Doctoronline

Rated 5 out of 5 stars

Great service

Very happy with the service from Dokteronline. Recently had a parcel ho missing. They investigated immediately and kept me informed of any updates from the courier. They replaced the missing item quickly and without hassle. Thank you Dokteronline.

15 April 2026
Unprompted review
Doctoronline.co.uk | Your online health service logo

Reply from Doctoronline.co.uk | Your online health service

Dear Mr. / Ms. Siobhan,

Thank you very much for your kind review and for taking the time to share your feedback.

We are delighted to hear that you are satisfied with our service. Your positive comments truly mean a lot to our team.

We look forward to assisting you again in the future and send you our very best wishes.

Kind regards,

Customer Service Team - Doctoronline

Rated 5 out of 5 stars

Superb service from the prescribing…

Superb service from the prescribing doctor Costa,
Next day delivery via Royal Mail too.

All round excellent service A+

22 April 2026
Unprompted review
Doctoronline.co.uk | Your online health service logo

Reply from Doctoronline.co.uk | Your online health service

Dear Mr. Ray,

Thank you very much for awarding our services a fantastic 5-star rating.

We are truly pleased that you had such a positive experience. It would be our pleasure to assist you again in the future, and we look forward to welcoming you back.

We wish you all the best and a wonderful day.

Kind regards,

Customer Service Team - Doctoronline

Rated 5 out of 5 stars

I am satisfied with the product

I am satisfied with the product

8 May 2026
Unprompted review
Doctoronline.co.uk | Your online health service logo

Reply from Doctoronline.co.uk | Your online health service

Dear Mr. Khan,

Thank you very much for your kind review and for taking the time to share your feedback.

We are delighted to hear that you are satisfied with our service. Your positive comments truly mean a lot to our team.

We look forward to assisting you again in the future and send you our very best wishes.

Kind regards,

Customer Service Team - Doctoronline

Rated 5 out of 5 stars

Everything was ok

Everything was ok, thank you so much.

15 April 2026
Unprompted review
Doctoronline.co.uk | Your online health service logo

Reply from Doctoronline.co.uk | Your online health service

Dear Mr. FARKAS,

Thank you very much for your kind review and for taking the time to share your feedback.

We are delighted to hear that you are satisfied with our service. Your positive comments truly mean a lot to our team.

We look forward to assisting you again in the future and send you our very best wishes.

Kind regards,

Customer Service Team - Doctoronline

Rated 5 out of 5 stars

The NHS kept refusing me a previous…

The NHS kept refusing me a previous prescribed medication which worked exceedingly well for a past medical issue that unfortunately came back. This medication helped me to get on with my life with very few side effects. After 3 years of being made to jump through hoops by the NHS and getting nowhere, I decided to use Doctoronline to buy the aforementioned medication from their website. Even though it cost me more than a standard prescription charge, it was well worth the money to feel better again. Now I feel more happy and have less pain and symptoms. Thank you for a fantastic service!

7 May 2026
Unprompted review
Doctoronline.co.uk | Your online health service logo

Reply from Doctoronline.co.uk | Your online health service

Dear Sothis,

Thank you sincerely for your positive review and for sharing your experience.

We are very happy to know that you are satisfied with our platform. Your feedback is truly valued and motivates us to maintain our high standards of service.

Our team remains at your disposal whenever you need assistance. We wish you the very best.

Kind regards,

Customer Service Team - Doctoronline

Rated 5 out of 5 stars

Very user friendly experience

Very user friendly experience, reasonable pricing and efficient service

4 May 2026
Unprompted review
Doctoronline.co.uk | Your online health service logo

Reply from Doctoronline.co.uk | Your online health service

Dear Mr. Aldred,

Thank you very much for awarding our services a fantastic 5-star rating.

We are truly pleased that you had such a positive experience. It would be our pleasure to assist you again in the future, and we look forward to welcoming you back.

We wish you all the best and a wonderful day.

Kind regards,

Customer Service Team - Doctoronline

Rated 5 out of 5 stars

Never have any issuesat all this last…

Decided to change my review from 4 to 5. Never have any issuesat all this last order was delayed now I emailed customer service...not the best response really bit unhelpful and well. However chatted with one online great freindly issue resolved back to happy..Very good service for the most part and can not argue with the quality.

16 April 2026
Unprompted review
Doctoronline.co.uk | Your online health service logo

Reply from Doctoronline.co.uk | Your online health service

Dear Whatever,

Thank you very much for awarding our services a fantastic 5-star rating.

We are truly pleased that you had such a positive experience. It would be our pleasure to assist you again in the future, and we look forward to welcoming you back.

We wish you all the best and a wonderful day.

Kind regards,

Customer Service Team - Doctoronline

Rated 5 out of 5 stars

Excellent service

Excellent service. Fast response.

30 March 2026
Unprompted review
Doctoronline.co.uk | Your online health service logo

Reply from Doctoronline.co.uk | Your online health service

Dear Ms. Red,

Thank you very much for your kind review and for taking the time to share your feedback.

We are delighted to hear that you are satisfied with our service. Your positive comments truly mean a lot to our team.

We look forward to assisting you again in the future and send you our very best wishes.

Kind regards,

Customer Service Team - Doctoronline

Rated 5 out of 5 stars

Able to order my medication and…

Able to order my medication and arriving on time greatly appreciated

21 April 2026
Unprompted review
Doctoronline.co.uk | Your online health service logo

Reply from Doctoronline.co.uk | Your online health service

Dear Ms. McArdle,

Thank you very much for awarding our services a fantastic 5-star rating.

We are delighted to hear that you were able to order your medication and that it arrived on time. Your satisfaction is greatly appreciated.

It would be our pleasure to assist you again in the future, and we look forward to welcoming you back.

We wish you all the best and a wonderful day.

Kind regards,

Isaias
Customer Service Team – Doctoronline

Rated 5 out of 5 stars

Excellent. No complaints.

Excellent service. Never any problems. Been using regularly for some time now. Recommend.

29 April 2026
Unprompted review
Doctoronline.co.uk | Your online health service logo

Reply from Doctoronline.co.uk | Your online health service

Dear Customer 

Thank you very much for your kind review and for taking the time to share your feedback.

We are delighted to hear that you are satisfied with our service. Your positive comments truly mean a lot to our team.

We look forward to assisting you again in the future and send you our very best wishes.

Kind regards,

Customer Service Team - Doctoronline

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