I am extremely disappointed with this service. It did not meet my expectations at all. Customer service was also unhelpful and slow to respond. I had to wait a long time just to get a simple answer... See more
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See what reviewers are saying
I needed to completely modified previous review. There was miscommunication email problems and despite answers were sent to me I have not received any. Finally customer service from DELL'OGLIO reach... See more
Company replied
I am very very impressed by the shipment, product packaging, and product. I not only received exactly what I ordered, the company previously answered a question I had about the item within 24 hours,... See more
Company replied
If you’re considering doing B2B with this company, please don’t. I had a terrible experience. They sold me fake products and refused to refund me after I found out. Their entire process is slow a... See more
Company details
Written by the company
Doboutique is not just a simple e-commerce, but also a proposal of style, lifestyle and mood. A website to get inspired, to find the best self-expression. Enjoy a unique shopping experience!
Contact info
Italy
- doboutique.com
2.8
Average
353 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 23% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fabolous shop in heart of Palermo… and…
Fabolous shop in heart of Palermo… and with easy accessible webstore sending across Europe. Will use again - grazie
26 July 2023
Reply from Doboutique
Dear Sebastian,
Thank you so much for your kind words and for taking the time to write to us.
We really do appreciate your comments and the fact you were satisfied with your purchase.
Please don't hesitate to contact us again should you require further assistance at any time.
Very best regards,
Your Dell'Oglio team
Customer Service perfetto
11 July 2023
Reply from Doboutique
Caro Florinda, La ringraziamo per il suo feedback, apprezziamo molto che abbia trovato il tempo di scriverci.
Siamo felici sia soddisfatta del suo acquisto e del servizio che le abbiamo offerto.
Rimaniamo a Sua completa disposizione per eventuali richieste future.
Cordiali saluti,
Customer Service Team
Perfect and nice packed
Perfect and nice packed, a bit slow shipment but worth it. Thank you
1 May 2023
Reply from Doboutique
Dear Dogan,
Thank you so much for your kind words and for taking the time to write to us.
We really do appreciate your comments and the fact you were satisfied with your purchase.
Please don't hesitate to contact us again should you require further assistance at any time.
Very best regards,
Your Dell'Oglio team
Reply from Doboutique
Dear Le,
Thank you so much for your kind words and for taking the time to write to us.
We really do appreciate your comments and the fact you were satisfied with your purchase.
Please don't hesitate to contact us again should you require further assistance at any time.
Very best regards,
Your Dell'Oglio team
Excellent!!!
Very kind helpful and polite staff. Express handling and shipping. And last but not least, best prices and discounts ever!!!
10 April 2023
Reply from Doboutique
Dear Evagelia,
Thank you so much for your kind words and for taking the time to write to us.
We really do appreciate your comments and the fact you were satisfied with your purchase.
Please don't hesitate to contact us again should you require further assistance at any time.
Very best regards,
Your Dell'Oglio team
Great buying experience
Great buying experience, easy and without any fuss - received the package after a few days - packaging was great too! Will buy again for sure - grazie mille!!!
2 April 2023
Reply from Doboutique
Dear Francesco,
Thank you so much for your kind words and for taking the time to write to us.
We really do appreciate your comments and the fact you were satisfied with your purchase.
Please don't hesitate to contact us again should you require further assistance at any time.
Very best regards,
Your Dell'Oglio team
Reply from Doboutique
Dear Alessandro,
Thank you so much for your kind words and for taking the time to write to us.
We really do appreciate your comments and the fact you were satisfied with your purchase.
Please don't hesitate to contact us again should you require further assistance at any time.
Very best regards,
Your Dell'Oglio team
Helpful staffs, reliable service! We will order again soon!
My order came early as expected.
Excellent customer service, reliable store,
Nice personalized packaging!
Thank you! Will definitely order again soon
12 January 2023
Unprompted review
Reply from Doboutique
Dear Maui,
Thank you so much for your kind words and for taking the time to write to us.
We really do appreciate your comments and the fact you were satisfied with your purchase.
Please don't hesitate to contact us again should you require further assistance at any time.
Very best regards,
Your Dell'Oglio team
Regarding the B to B matter
I gave you the lowest rating previously, but after reading my review.
I received a reply immediately after seeing my review.
I was very pleased with the quick and satisfactory follow-up.
I will update my review to the highest rating.
Please keep up the good work1
30 December 2022
Unprompted review
Reply from Doboutique
Dear Yuya,
Thank you so much for your kind words and for taking the time to write to us.
We really do appreciate your comments and the fact you were satisfied with your purchase.
Please don't hesitate to contact us again should you require further assistance at any time.
Very best regards,
Your Dell'Oglio team
Best shopping experience ever !
So happy I've come across doboutique.com . My experience with them was so pleasant and I'm definitely switching to shopping from them only from now and onwards.
I've had many horrible experiences ordering bags from other known websites and other companies. I've been receiving bags that are defective and items packed in a really poor way.So When I came across doboutique.com I asked them to send me photos of the bag I wanted to order from jacquemus, and they sent me all the photos and answered all of my questions , their prices also are lower than many other overpriced boutiques. Depending on where you live you might have to pay your own custom duties and taxes but even after I paid them I still saved several hundred dollars. They also ship with dhl and I received my order in 4 days only. Definitely ordering again . Thank you so much
8 December 2022
Unprompted review
Reply from Doboutique
Dear Noor,
Thank you so much for your kind words and for taking the time to write to us.
We really do appreciate your comments and the fact you were satisfied with your purchase.
Please don't hesitate to contact us again should you require further assistance at any time.
Very best regards,
Your Dell'Oglio team
Returns
I was told to return the item to the adress provided which I had to pay for and after emailing them and telling them that I had sent the package they told me they had no received It and never made an attempt to Recife it
25 October 2022
Unprompted review
Reply from Doboutique
Dear Sully,
Unfortunatly we don't find any orders or returned by you in our systems, in order to help you, we kindly invite you to indicate your order number please.
All the very best,
Customer Care Service
Reply from Doboutique
Dear Manny,
Thank you so much for your kind words and for taking the time to write to us.
We really do appreciate your comments and the fact you were satisfied with your purchase.
Please don't hesitate to contact us again should you require further assistance at any time.
Very best regards,
Your Dell'Oglio team
Second time ordering from here
Second time ordering from here. Real sale discounts, uper fast delivery, zero issues.
16 October 2022
Reply from Doboutique
Dear Aldulea,
Thank you so much for your kind words and for taking the time to write to us.
We really do appreciate your comments and the fact you were satisfied with your purchase.
Please don't hesitate to contact us again should you require further assistance at any time.
Very best regards,
Your Dell'Oglio team
Problem solved.
Serena was very attentive and I am very happy with my experience. I will continue to buy from DELL'OGLIO.
Thank you.
21 April 2022
Unprompted review
Reply from Doboutique
Dear Noriko,
Thank you so much for your kind words and for taking the time to write to us.
We really do appreciate your comments and the fact you were satisfied with your purchase.
Please don't hesitate to contact us again should you require further assistance at any time.
Very best regards,
Your Dell'Oglio team
Very happy with my Balenciaga explorer…
Very happy with my Balenciaga explorer bag purchase
19 March 2022
Reply from Doboutique
Dear Simon,
Thank you so much for your kind words and for taking the time to write to us.
We really do appreciate your comments and the fact you were satisfied with your purchase.
Please don't hesitate to contact us again should you require further assistance at any time.
Very best regards,
Your Dell'Oglio team
everything is great!
23 February 2022
Reply from Doboutique
Dear Yuriy,
Thank you so much for your kind words and for taking the time to write to us.
We really do appreciate your comments and the fact you were satisfied with your purchase.
Please don't hesitate to contact us again should you require further assistance at any time.
Very best regards,
Your Dell'Oglio team
Excellent Service
20 February 2022
Reply from Doboutique
Dear Er,
Thank you so much for your kind words and for taking the time to write to us.
We really do appreciate your comments and the fact you were satisfied with your purchase.
Please don't hesitate to contact us again should you require further assistance at any time.
Very best regards,
Your Dell'Oglio team
Reply from Doboutique
Dear Rohit,
Thank you so much for your kind words and for taking the time to write to us.
We really do appreciate your comments and the fact you were satisfied with your purchase.
Please don't hesitate to contact us again should you require further assistance at any time.
Very best regards,
Your Dell'Oglio team
It took 10 days from ordering to…
It took 10 days from ordering to shipping. When I contact the store, I get a reply in 2 business days. It wasn't shipped on the scheduled shipping date that was announced at that time, and I was very worried and sick with no words of apology.
The small bag I ordered was in a box that was too big without cushions, so the care card for the bag was tattered.
It's a service that isn't possible in my country, so I'm worried about shopping next time.
22 December 2021
Reply from Doboutique
Dear Mai,
I hope this find you well.
We are sorry that the delivery of your order did not meet your expectations, however we have checked and our customer service has always responded to your requests for assistance.
Please do be assured that this is not in accordance with our usual standards.
Again, our apologies for the inconvenience caused
Very best regards,
Customer Service Team
Reply from Doboutique
Dear Laurel,
Thank you for your email. Your order is on its way to you, sorry for the delay. I hope you can change your mind about our customer service. Don't hesitate to ask should you have any questions or require further assistance.
Kindest regards,
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