I am extremely disappointed with this service. It did not meet my expectations at all. Customer service was also unhelpful and slow to respond. I had to wait a long time just to get a simple answer... See more
Company replied
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See what reviewers are saying
I needed to completely modified previous review. There was miscommunication email problems and despite answers were sent to me I have not received any. Finally customer service from DELL'OGLIO reach... See more
Company replied
I am very very impressed by the shipment, product packaging, and product. I not only received exactly what I ordered, the company previously answered a question I had about the item within 24 hours,... See more
Company replied
If you’re considering doing B2B with this company, please don’t. I had a terrible experience. They sold me fake products and refused to refund me after I found out. Their entire process is slow a... See more
Company details
Written by the company
Doboutique is not just a simple e-commerce, but also a proposal of style, lifestyle and mood. A website to get inspired, to find the best self-expression. Enjoy a unique shopping experience!
Contact info
Italy
- doboutique.com
2.8
Average
353 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 23% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great store
Great store, I recommend it! I had a great experience from A-Z, including the shipping, which was fast
26 January 2021
Reply from Doboutique
Dear Gabriel,
Thank you so much for your kind words and for taking the time to write to us.
We really do appreciate your comments and the fact you were satisfied with your purchase.
Please don't hesitate to contact us again should you require further assistance at any time.
Very best regards,
Your Dell'Oglio team
Great customer service and amazing…
Great customer service and amazing products, only improvement I could suggest is that it would be good if it is better advertised that local tax is invoiced separately by the courier.
24 February 2021
Reply from Doboutique
Dear Toni,
Thank you so much for your kind words and for taking the time to write to us.
We really do appreciate your comments and the fact you were satisfied with your purchase, I'm glad to inform you that DDP service for the UK is scheduled from this week and therefore include the duties in the final amount for UK.
Please don't hesitate to contact us again should you require further assistance at any time.
Very best regards,
Your Dell'Oglio team
An awesome luxury shopping experience
An awesome luxury shopping experience! It was as if I was in my beloved Italia. This is a wonderful family owned business that prides themselves on quality customer service and attention to all details. I would not hesitate to shop here again and again!
Caroline
19 February 2021
Unprompted review
Reply from Doboutique
Dear Caroline,
Thank you so much for your kind words and for taking the time to write to us.
We really do appreciate your comments and the fact you were satisfied with your purchase.
Please don't hesitate to contact us again should you require further assistance at any time.
Very best regards,
Your Dell'Oglio team
Reply from Doboutique
Dear Krystian,
Thank you for taking the time to leave a positive review. We really appreciate your feedback. We are pleased to hear that you were satisfied with your shopping experience.
If you need anything else, please do not hesitate to contact our Customer Care team.
Have a wonderful evening,
Your Dell'Oglio team
Luxury and fashionable with great value
Not the first time but they keep surprising me with their proffisional work and customer swrvice! Items are extremely beautiful, well described and photographed, and u really don't want to miss their catchy offers, the amazing thing is that u can find lots of up-to-date branded items with discounted prices,, fast shipping and gorgeous wrapping.
15 February 2021
Reply from Doboutique
Dear Loubna,
Thank you for taking the time to leave a positive review. We really appreciate your feedback. We are pleased to hear that you were satisfied with your shopping experience.
If you need anything else, please do not hesitate to contact our Customer Care team.
Have a wonderful evening,
Your Dell'Oglio team
im very satisfied with my order in your…
im very satisfied with my order in your shop. the owners surprised me with nice packaging.
8 February 2021
Reply from Doboutique
Dear Michaela,
Thank you for taking the time to leave a positive review, it is a pleasure to hear from you!
We are pleased to hear that you were satisfied with your shopping experience.
If you need anything else, please don't hesitate to contact our Customer Care team.
Have a wonderful evening,
Your Dell'Oglio team
Amazing customer servicee
Amazing customer servicee, I had to return something and they were very quick to answer and helpful.
8 February 2021
Unprompted review
Reply from Doboutique
Dear Erica,
Thank you for taking the time to leave a positive review, it is a pleasure to hear from you!
We are pleased to hear that you were satisfied with your shopping experience.
If you need anything else, please don't hesitate to contact our Customer Care team.
Have a wonderful evening,
Your Dell'Oglio team
probably the best experience on the…
probably the best experience on the online shopping ! fast shipping and very well packed with attention to details ! thank you :) !!!
5 February 2021
Reply from Doboutique
Dear Karl,
Thank you for taking the time to leave a positive review, it is a pleasure to hear from you!
We are pleased to hear that you were satisfied with your shopping experience.
If you need anything else, please don't hesitate to contact our Customer Care team.
Have a wonderful evening,
Your Dell'Oglio team
Great service!
4 February 2021
Reply from Doboutique
Dear Roberta,
Thank you so much for your kind words and for taking the time to write to us.
We really do appreciate your comments and the fact you were satisfied with your purchase.
Please don't hesitate to contact us again should you require further assistance at any time.
Very best regards,
Your Dell'Oglio team
Reply from Doboutique
Dear Maria,
Thank you for taking the time to leave a positive review, it is a pleasure to hear from you!
We are pleased to hear that you were satisfied with your shopping experience.
If you need anything else, please don't hesitate to contact our Customer Care team.
Have a wonderful evening,
Your Dell'Oglio team
Lovely presentation and packaging
Lovely presentation and packaging, but was a little shocked by the duty what had to be paid by shipment to the UK when other e-commerce site like MyTheresa includes duty in the final amount.
30 January 2021
Reply from Doboutique
Dear Brian,
Thank you so much for your kind words and for taking the time to write to us.
We really do appreciate your comments and the fact you were satisfied with your purchase, I'm glad to inform you that we are considering applying the DDP and therefore include the duties in the final amount for UK.
Please don't hesitate to contact us again should you require further assistance at any time.
Very best regards,
Your Dell'Oglio team
Reply from Doboutique
Dear David,
Thank you so much for your kind words and for taking the time to write to us.
We really do appreciate your comments and the fact you were satisfied with your purchase.
Please don't hesitate to contact us again should you require further assistance at any time.
Very best regards,
Your Dell'Oglio team
Amazing service!
Ordered January 26th received January 29th came to the uk from Italy in just 3 days - very fast!! Packing was gorgeous and felt very luxurious which is what you want when buying high end items! Thanks again will definitely be buying from here in the future. ❤️
29 January 2021
Unprompted review
Reply from Doboutique
Dear Monika,
Thank you so much for your kind words and for taking the time to write to us.
We really do appreciate your comments and the fact you were satisfied with your purchase.
Please don't hesitate to contact us again should you require further assistance at any time.
Very best regards,
Your Dell'Oglio team
Fast and Efficient
Superb items on sale which can allow you to feel the taste of high fashion. Wide variety of world famous brands. Very fast and efficient service. An English version of the site, which might be important for international clients. Highly recommend.
28 January 2021
Reply from Doboutique
Dear Tiffany,
Thank you so much for your kind words and for taking the time to write to us.
We really do appreciate your comments and the fact you were satisfied with your purchase.
Please don't hesitate to contact us again should you require further assistance at any time.
Very best regards,
Your Dell'Oglio team
Reply from Doboutique
Dear Bartosz,
Thank you so much for your kind words and for taking the time to write to us.
We really do appreciate your comments and the fact you were satisfied with your purchase.
Please don't hesitate to contact us again should you require further assistance at any time.
Very best regards,
Your Dell'Oglio team
So far (not received the ordered item…
So far (not received the ordered item yet) the ordering and customer service was impeccable
27 January 2021
Reply from Doboutique
Dear Michael, many thanks for your positive review, as per DHL tracking, delivery is expected by 1st February :) .
If you need anything else, please do not hesitate to contact our Customer Care team.
Have a wonderful evening,
Your Dell'Oglio team
Fantastic service
Fantastic service. My package arrived to Ireland super quickly. It came wrapped in quality paper and in a a tough box. Customer service is top class. Overall I had an excellent experience and I will definitely use these guys again. 10/10
26 January 2021
Reply from Doboutique
Dear Gary,
Thank you for taking the time to leave a positive review, it is a pleasure to hear from you! We are pleased to hear that you were satisfied with your shopping experience.
If you need anything else, please do not hesitate to contact our Customer Care team.
Have a wonderful evening,
Your Dell'Oglio team
Very pleased with my 2 transactions…
Very pleased with my 2 transactions with DOW. Quality was superb and the shipping was fast and efficient. Love their sale items. Looking forward to buy more products from them.
26 January 2021
Reply from Doboutique
Dear Agahan,
Thank you for taking the time to leave a positive review. We really appreciate your feedback. We are pleased to hear that you were satisfied with your shopping experience.
If you need anything else, please do not hesitate to contact our Customer Care team.
Have a wonderful evening,
Your Dell'Oglio team
Reply from Doboutique
Dear Panagiotis,
Thank you for taking the time to leave a positive review. We really appreciate your feedback. We are pleased to hear that you were satisfied with your shopping experience.
If you need anything else, please do not hesitate to contact our Customer Care team.
Have a wonderful evening,
Your Dell'Oglio team
Reply from Doboutique
Dear Andrea,
Thank you for taking the time to leave a positive review. We really appreciate your feedback. We are pleased to hear that you were satisfied with your shopping experience.
If you need anything else, please do not hesitate to contact our Customer Care team.
Have a wonderful evening,
Your Dell'Oglio team
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