DLG Auto Services - Weybridge Reviews 392

First class admin, friendly staff, faultless work on my Mini Cooper, thank you

Excellent quick service picked up vehicle provided replacement car for duration of repairs kept informed of progress throughout car came back immaculate condition cleaned in and outside well done to their team.

All smooth - no problems - good communications.

I had minor damage to the offside rear panel and and bumper. DLG were great with Comms, collected the car, discussed the work to be undertaken on the phone, repair was really well done and car returned the following day. All in all, very pleased with the service

The speed with which the work was carried out and the professionalism of the Staff especially Emma Overton on Reception who made the whole experience so reassuringly easy!

My TRoc hit from behind work done in less than a week . Great service and kept informed on progress etc .Unlucky for me this was the second rear ender in less than a year .But at lest through Church hill insurance and there use of DLG I had a happy ending 👍

Had my car collected and repaired by DLG Weybridge. Very professional from start to finish. Quick, well done repair and a spotless car returned.

Thank you

DGL collected car, updated me throughout the repair process and returned the car within a week.

Good points : car repairs was amazing colour match considering the damage my car endured. Excellent Job .
Bad point my car had no issues before the accident , so as soon as I turn the key warning lights was coming up . Took it to my garage ive been with for over 30 years water pump is gone . Cleanliness of my car and green mould build up where ever my car was stored whilst being fixed ....

My car was involved in a no fault accident .
DLG Autos went above and beyond to ensure my car was repaired and road worthy .
I thoroughly recommend DLG Welwyn Garden City

I have used this company twice and would h8ghly recommend them for their excellent customer service and quality of work

From start to finish my experience with dealings with all the staff at DLG Auto Services,Weybridge was a positive one. They were prompt and polite in all their responses with clarity in their emails offering a simple process on how to proceed with booking in a delivery of a new courtesy car and my damaged car to be picked up.
A following call was much appreciated from the repair engineer and he gave a timescale for the repair with ongoing updates that was very welcome. The office always answered the phone promptly and answered any additional questions I had thoroughly.
My car delivery staff were just as good and my car was returned fully valeted with the repairs and paint work done to the damaged front bumper like new, an excellent paint match.
I can’t thank everyone enough for making this experience a positive one.
Thank you, Christine

Responsive and quality work.

Mark and his team have gone above and beyond to repair my vehicle faster than the estimated time. Their customer service is the best.

Picked up and dropped off my car after a small front end bump. Repair and paint very good match looks better than before, very pleased with the service I’ve experienced.well done.

I had an accident at the end of July, and now in mid-September my car has still not been properly repaired. Based on my experience, I would not recommend DLG Auto. If my insurance company were to suggest them again, I would request a different repairer.

Initially, I was told the repair would take 10–12 days. The delay itself would not have been an issue had the work been carried out to a good standard. Unfortunately, the vehicle was returned with numerous defects, which DLG Auto themselves acknowledged via photographic evidence. It then took a further three weeks before the car could be rebooked for rectification, due to a delay in sourcing a courtesy car of a similar type (automatic).

When I eventually received a courtesy car, I was disappointed with the condition. The car was handed over dirty both inside and out. The interior was sticky on the steering wheel and door handles, and the upholstery unclean.

When it comes to the quality of the repair itself, I found little evidence of proper quality control. The car was returned with issues such as overspray, hair trapped under the lacquer, and visible damage that had not been corrected.

The only positive aspect of my experience was the communication from Simon in the claims team, who was professional and supportive throughout. For this reason alone, I am giving two stars rather than one.

Overall, I cannot recommend DLG Auto. The standard of repair, condition of the courtesy car is bellow any standard I experienced before.

Very professional, courteous service, kept me informed of progress and made the experience of having my car repaired as minimally intrusive as it could be.

Good repair service and excellent customer service