DLG Auto Services - Wakefield Reviews 

483
•
TrustScore 4.5 out of 5

4.4

Ripley Drive, Normanton Industrial Estate, WF6 1TZ Wakefield, GB

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Rated 5 out of 5 stars

Excellent service car picked up by a very helpful member of staff to be repaired resprayed. Kept incontact to let me know how repair was progressing did very professional repair & delivered back 3... See more

Company replied

Rated 3 out of 5 stars

Dislikes: No real joined up working with car hire company. Very difficult to contact for updates and completion of repairs because phone was not answered and voicemail messages to return call we... See more

Company replied

Rated 5 out of 5 stars

I'm so pleased that my car was repaired by this company. Great service from the start, from collecting my car, leaving me a decent courtesy car and keeping me updated along the way. My car was return... See more

Rated 5 out of 5 stars

The service I received was excellent. I was kept informed of what was happening with my car from pick up to drop off and the repair itself was of a high standard. Would definitely recommend.

Company replied


Company details

  1. Auto Repair Shop

Written by the company

DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.

5 year guarantee

5 year guarantee provided on all work

We provide a 5 year guarantee on all of our repairs.

Contact info

  • Ripley Drive, Normanton Industrial Estate, WF6 1TZ, Wakefield, United Kingdom

  • 0345 3031704

4.4

Excellent

TrustScore 4.5 out of 5

483 reviews

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4.4

All reviews

(483)

348 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Repairs completed professionally

Repairs completed professionally and I was kept up to date with the progress of the repairs throughout.

14 August 2024
DLG Auto Services - Wakefield logo

Reply from DLG Auto Services - Wakefield

We appreciate your kind words and are glad to hear that you were satisfied with the professionalism and communication during your repair. We strive to provide excellent service and are pleased that we met your expectations.

Rated 5 out of 5 stars

Really happy with the service

Really happy with the service. From pickup to return, everything went very smoothly. My Toyota CHR came back to me looking brand new after a full passenger back door replacement and fitting of new plastic trims. They even cleaned the car inside and out. The courtesy car was an added bonus! No hassle and stress free. Many thanks

30 July 2024
DLG Auto Services - Wakefield logo

Reply from DLG Auto Services - Wakefield

Thank you for your kind words! We're thrilled to hear that you had such a positive experience. It's wonderful to know that our team was able to provide you with a smooth and hassle-free service. We're glad you were pleased with the quality of the work done on your Toyota CHR, and we appreciate your feedback on the added touches like the courtesy car and the car's cleanliness. We strive to provide excellent service and appreciate your business.

Rated 5 out of 5 stars

Great job on repair

6 August 2024
DLG Auto Services - Wakefield logo

Reply from DLG Auto Services - Wakefield

We're so glad to hear that you were happy with the repair. We strive to provide excellent service and appreciate your kind words.

Rated 3 out of 5 stars

Not overly impressed by DLG

Efficient collection, reasonable finish to the repair of my vehicle. Bullish tactics in telling me I had to exchange the rental car back for my repaired own vehicle or there would be costs incurred. Once arranged my car was delivered back at the time stipulated by DLG well in fact 20 minutes earlier but that's by the by. The car was also supposed to come back clean, the interior had a sympathetic tidy round but the outside had been washed at least the day before but had been kept outside overnight and it was dirty with rain and dust water.
In short, decent repair work but poor customer service and attention to detail.

31 July 2024
Unprompted review
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Reply from DLG Auto Services - Wakefield

We appreciate your feedback and understand your concerns about the customer service experience. We strive to provide excellent service to all our customers, and we will use your feedback to improve our processes.

Rated 5 out of 5 stars

They offered me a brilliant service

They offered me a brilliant service. Very happy to recommend them

30 July 2024
DLG Auto Services - Wakefield logo

Reply from DLG Auto Services - Wakefield

Thank you for your kind words! We're delighted to hear you were happy with our service and that you'd recommend us. We strive to provide a positive experience for all our customers.

Rated 5 out of 5 stars

Very efficient and effective.

Very efficient and effective.
I was kept informed of progress on the repair. Collection and delivery of my car before and after repair was exactly on the date and time stated. The repair was excellent, full Mark's DLG.

30 July 2024
DLG Auto Services - Wakefield logo

Reply from DLG Auto Services - Wakefield

We appreciate your kind words and are thrilled to hear about your positive experience. It's wonderful to know that you were kept informed throughout the repair process and that the collection and delivery of your car went smoothly. We strive to provide excellent service and are glad that the repair met your expectations.

Rated 5 out of 5 stars

Very pleased with the repair

Friendly and helpful staff; kept in the know as to how the repairs were going on; car returned perfect, and even cleaner than when it went. Couldn't tell where the repair was done, and re-spraying was spot on

8 July 2024
DLG Auto Services - Wakefield logo

Reply from DLG Auto Services - Wakefield

We appreciate your kind words and are thrilled to hear about your positive experience. It's wonderful to know that our staff were friendly and helpful, and that you were kept informed throughout the repair process. We strive to provide excellent service and are delighted that you were happy with the quality of the repairs and the cleanliness of your vehicle.

Rated 5 out of 5 stars

Car repairs

I was very easy to go through the whole process

23 July 2024
DLG Auto Services - Wakefield logo

Reply from DLG Auto Services - Wakefield

We're thrilled to hear you had a positive experience!

Rated 5 out of 5 stars

Great service and job done to perfection

Great service and job done to perfection

16 July 2024
DLG Auto Services - Wakefield logo

Reply from DLG Auto Services - Wakefield

We truly appreciate your kind words and are delighted to hear that you were satisfied with our service and the quality of our work. Thank you for taking the time to share your positive experience.

Rated 5 out of 5 stars

Generally a very good service and…

Generally a very good service and repair although contacts were made by land line rather than mobile phone despite DLG being informed that we would be away during the repair. Problem quickly resolved when the mistake was identified and DLG were contacted about this

3 July 2024
Rated 1 out of 5 stars

Was told numerous times our car would…

Was told numerous times our car would be ready first 1 week then another week eventually 4 weeks

3 July 2024
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Reply from DLG Auto Services - Wakefield


Sorry to hear you did not have a great experience. Unfortunately there was a delay in returning your vehicle due to the delivery of parts which was outside of our control. I apologise if you feel there was a lack of communication during this time.

Rated 4 out of 5 stars

Very good finish

My car went for repair following an incident. DLG were appointed repairer. They collected my car and returned after repair completed. My car was returned with damage to the drivers door. However the company repaired the damage and provided a hire car for duration of the repair.
I have no complaints regarding the service.

28 June 2024
Rated 5 out of 5 stars

Repairs

DLG auto services repaired our Range Rover following an accident, they were very good, efficient and kept us up to date throughout.

19 June 2024
Rated 1 out of 5 stars

Did not repair my car properly wing is…

Did not repair my car properly wing is still miss aligned car has been to them 3 times now some one coming in Tuesday to rectify agian every time they take comes backs with damage else where including scathes and a broken windscreen

21 May 2024
DLG Auto Services - Wakefield logo

Reply from DLG Auto Services - Wakefield

We apologise for the inconvenience and frustration you've experienced with the repairs to your car. We understand how important it is to have a vehicle that is in proper working condition.

Thank you for bringing these issues to our attention. Your feedback is essential in helping us improve our services and provide a better experience for our customers.

Rated 5 out of 5 stars

Great service

Great service great repairs to my car good notifications about progress of repairs al in all first class service

21 May 2024

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