DLG Auto Services - PerthReviews 

227
TrustScore 4.5 out of 5

4.3

Friarton Bridge, Friarton Road, PH2 8DD Perth, Scotland, GB


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Rated 3 out of 5 stars

The repair itself was excellent but when the car was returned there was no power. The battery had been run down and not recharged

Company replied

Rated 5 out of 5 stars

Perth DLG Auto Services Repairs to Audi Q3 Quattro TDI JSL 20. Right from the start the staff were polite & provided all information.Towards the end one minor complaint was dealt with professionall... See more

Rated 5 out of 5 stars

I was contacted by DLG just after speaking to my insurer and arrangements put in place to bring a courtesy car and take my vehicle away within 48 hours. I was kept fully informed of the progress of t... See more

Company replied

Rated 5 out of 5 stars

My car was repaired by DLG after an accident.They were most efficient. They took my vehicle away on time,as arranged.They kept in touch throughout,then they returned the car beautifully cleaned and re... See more

Company replied


Company details

  1. Auto Repair Shop

Written by the company

DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.

5 year guarantee

5 year guarantee provided on all work

We provide a 5 year guarantee on all of our repairs.

Contact info

  • Friarton Bridge, Friarton Road, PH2 8DD, Perth, Scotland, United Kingdom

  • 0345 877 6922

4.3

Excellent

TrustScore 4.5 out of 5

227 reviews

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4.3

All reviews

(227)

647 reviews in the last 12 months

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Rated 3 out of 5 stars

The repair itself was excellent but…

The repair itself was excellent but when the car was returned there was no power. The battery had been run down and not recharged

12 June 2026
DLG Auto Services - Perth logo

Reply from DLG Auto Services - Perth

We appreciate your feedback. We are concerned to hear about the battery issue after the repair and are reviewing our procedures to prevent this.

Rated 1 out of 5 stars

Awful service from Churchill and DLG…

Awful service from Churchill and DLG Auto Services.

My car was collected on 18 May, and I was later informed that it was a write-off. I told Churchill that I wanted to retain the vehicle and pay to keep it so I could repair it myself.

On 22 May, DLG Auto Services returned the car. However, when it arrived, I discovered that the passenger-side rear light had been smashed and there was a scratch on the passenger door—damage that was not there before the vehicle was collected.

I contacted DLG Auto Services, but they dismissed my concerns, stating that because the claim had been settled, they did not want to deal with the issue. Churchill also refused to accept responsibility or provide any meaningful assistance.

I agreed to keep the vehicle because it only required repairs to the bumper area. Instead, I was left with additional damage that has cost me a further £316 to repair.

The lack of accountability, poor communication, and unprofessional attitude throughout this process were extremely disappointing. I would strongly advise others to think twice before using Churchill or DLG Auto Services.

22 May 2026
Unprompted review
DLG Auto Services - Perth logo

Reply from DLG Auto Services - Perth

We are sorry to learn of the issues you experienced with the additional damage to your vehicle upon its return. We appreciate you bringing these concerns to our attention. We are reviewing your feedback internally to improve our services.

Rated 5 out of 5 stars

Great experience

Fantastic service and great communication. My car looks amazing.

3 June 2026
Unprompted review
DLG Auto Services - Perth logo

Reply from DLG Auto Services - Perth

We are so happy to hear your car looks amazing. We appreciate your kind words.

Rated 5 out of 5 stars

I was kept informed about everything…

I was kept informed about everything that was happening & the repair was fixed quickly

1 June 2026
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Reply from DLG Auto Services - Perth

We are so glad to hear we kept you informed and resolved the repair quickly. Thank you for your kind words!

Rated 5 out of 5 stars

Good experience.

They were in touch quickly and collected / returned my car 2 days ahead of time after repair.

6 April 2026
Unprompted review
DLG Auto Services - Perth logo

Reply from DLG Auto Services - Perth

We're happy to hear that you were contacted promptly and your car was returned ahead of schedule after the repair. Thank you for your feedback.

Rated 5 out of 5 stars

Very efficient service

Very efficient service.
Friendly and polite collection and delivery drivers.
Office staff kept me informed at each stage.
Mechanics have done an excellent job of rebuilding the back of my car.

18 February 2026
Unprompted review
DLG Auto Services - Perth logo

Reply from DLG Auto Services - Perth

We're happy to hear that you found our service efficient and our team friendly. It's great to know you were well-informed and satisfied with the repair work. Thank you!

Rated 5 out of 5 stars

My car was repaired at DLG Perth,and…

My car was repaired at DLG Perth,and communication was first class;car was collected on time and they kept in touch as repair was done.They returned my car in a clean condition,and at the time stated.No issues with the repair . Excellent service.

24 February 2026
Unprompted review
DLG Auto Services - Perth logo

Reply from DLG Auto Services - Perth

We're happy to hear that you had a first-class experience with us. It's great to know that you were pleased with our communication, the timely collection and return of your car, and the quality of the repair. Thank you for your positive feedback!

Rated 5 out of 5 stars

My car was repaired by DLG after an…

My car was repaired by DLG after an accident.They were most efficient. They took my vehicle away on time,as arranged.They kept in touch throughout,then they returned the car beautifully cleaned and repaired.The delivery men were mannerly & efficient.

6 February 2026
Unprompted review
DLG Auto Services - Perth logo

Reply from DLG Auto Services - Perth

We're happy to hear that you had an efficient experience with the repair of your car. It's great to know that we took care of your vehicle and kept you informed. Thank you for your positive feedback.

Rated 1 out of 5 stars

Using old damaged parts instead and new one , when I was told I will get brand new

My car was repaired in 2 weeks time in December, not bad bud one of my head light has damaged brackets . at first they told me I will get anew one . When I received my car head light was not in the right position , moved slightly back and lower. its normal with broken brackets. reported after big snow and no response at all , don`t recommend this place.

1 December 2025
Unprompted review
DLG Auto Services - Perth logo

Reply from DLG Auto Services - Perth

We regret to hear about the headlight bracket issue and the lack of response after you reported it. We'll investigate this situation to ensure it's addressed properly. Thank you for your feedback.

Rated 5 out of 5 stars

Good communication and friendly staff


Good communication and friendly staff
Made the process less stressful after the accident and did a great job

14 January 2026
DLG Auto Services - Perth logo

Reply from DLG Auto Services - Perth

We're happy to hear that our communication and friendly staff made the process less stressful for you after your accident. We appreciate your kind words!

Rated 5 out of 5 stars

Excellent service

Excellent service, very helpful in every way and made sure that I knew what was happening during the repair

12 January 2026
DLG Auto Services - Perth logo

Reply from DLG Auto Services - Perth

We're glad you enjoyed your experience and found our service excellent. We appreciate you taking the time to share your positive feedback with us!

Rated 5 out of 5 stars

This company did a great job of my car…

This company did a great job of my car over the festive period the paint job was fantastic and great communication and a special mention for the person who valeted my car this was above and beyond what I expected and they did a fantastic job !

30 December 2025
Unprompted review
DLG Auto Services - Perth logo

Reply from DLG Auto Services - Perth

We're happy to hear that you were pleased with the paint job and communication regarding your car over the holidays. We appreciate your kind words about the valet service; we will pass along the praise!

Rated 5 out of 5 stars

They did exacly what they said they…

They did exacly what they said they would in timely and professional manner, all the communications I had were polite and fully informative, the collection and delivery were carried by a polite and helpful driver. All around my experience was first class

16 December 2025
Unprompted review
DLG Auto Services - Perth logo

Reply from DLG Auto Services - Perth

We're happy to hear that your experience was first class. It's great to know that our team delivered on our promises in a timely and professional manner. We appreciate your positive feedback.

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