Excellent from start to finish. Tom, from the Heywood branch, is brilliant and unflappable, literally going out of his way due to road closures, whilst managing to keep to schedules. Super-friendl... See more
Company replied
Location
Switch locationPilsworth Road, Unit P5, Heywood Distribution Park,, OL10 2TT Heywood, England, GB
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Excellent service from beginning to end. I was kept informed about my car all the time it was in the garage. The staff were pleasant and helpful. The repair was done to a high standard and was returne... See more
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We got our car back today from DLG Auto Services. They did a fantastic job of repairing our car. Every member of the team was friendly and professional. The service was quick and efficient and complet... See more
Company replied
My car was hit by another driver 10 days before Mot due. These guys collected my car and I explained about the time sensitive MOT. Tim said would put a rush on it and my estimated repair changed from... See more
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Company details
Written by the company
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Contact info
Pilsworth Road, Unit P5, Heywood Distribution Park,, OL10 2TT, Heywood, England, United Kingdom
- 0345 3031671
4.7
Excellent
353 reviews
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Good Service
Everything went very smoothly, from you dropping the Hire Car off and collecting my car for repair from my home and then the same when my car was returned and the Hire Car collected from my home and everyone involved were very nice.
10 June 2025
I had an RTA and my Skoda Citigo was…
I had an RTA and my Skoda Citigo was taken to DLG Auto Services. I thought she may have to be written off but nooooo. I was so pleased that she was repairable! Took about 6 weeks. When she was returned I was absolutely stunned at how lovely she looked. Not only the vast repairs but she had been fully cleaned inside and was polished and shining outside. My car has never been so pampered. I’m so happy with all the repairs and appreciate those lovely extras!! I thoroughly recommend DLG. They have made my day. My car looks brand new!!Thank you all.
Kind Regards
8 April 2025
Unprompted review
Excellent service from start to finish
Excellent service from start to finish. Great communication with updates can't fault your service and quality of work.
20 May 2025
Superb professional service
Superb professional service. Always do a really good job and offer great customer service.
6 May 2025
Very efficient
Very efficient. They kept me informed about the progress and organised the delivery of the car at my work address. The repair was perfect and the car was as good as new. Great service. Thank you!
18 March 2025
Friendly but need more work on valeting
The pick up and drop off of the car were well organised and the drivers were friendly and courteous. However, I was not satisfied with the quality of the clean of the car. I found a sweet wrapper which was not mine, there were streaks on the inside trim and all seats, and it was still dusty in places. Also the tyre pressure warning light was on. This was disappointing
25 February 2025
Excellent Service
Excellent communication from start to finish.
Repaired my car before the expected date originally given.
The app is very useful.
Finally my car looks new again along with being taken care of while it was there.
Thankyou all @ DLG
14 March 2025
Unprompted review
Excellent customer service at DLG - Heywood
DLG provided an excellent customer service by keeping me informed regularly at every stage of the repairs and updating me for reasons for delays.
The repairs were completed to a high standard and the car was delivered on schedule.
11 February 2025
Repaired car through insurance claim
Repaired car through insurance claim, good communication, quick turnaround, very happy with the work carried out, no complaints.
11 February 2025
Very efficient pick up and return
Very efficient pick up and return. Good communication with me. Excellent repair.
22 January 2025
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