Fantastic job restoring my 'injured' Jaguar XK back to health, you'd never know it had been dented!
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My Merc C250 was repaired by DG body garage with damages on the driver side and rear bumper, the level of communication from collecting the car till repairs was complete and car delivered was amazing... See more
We were referred to DLG Basildon through our insurance and the service was too class from collecting our car till it was dropped back. They arranged the hire car and kept us informed during the repair... See more
Company replied
I was directed to DLGAutoServ by my insurance company. I filled out the relevant online form on Saturday 14 February, my car was collected on Monday 16th and was returned to me repaired on 19th. Apart... See more
Company replied
Company details
Written by the company
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Contact info
Luckyn Lane, Yardley Business Park, SS14 3BZ, Basildon, United Kingdom
- 03453030352
4.6
Excellent
286 reviews
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Car was repaired quickly and a courtesy…
Car was repaired quickly and a courtesy car was supplied.
4 April 2024
Everything happened as promised
Everything happened on time and as promised. I was given all of the information I needed about my vehicle collection and return
4 April 2024
Excellent from start to finish and the…
Excellent from start to finish and the car was returned gleaming.
4 April 2024
Timely and prompt service.
Very timely and prompt service.
Excellent customer service - all staff were courteous and answered all my questions, however minor.
Car was collected on time and delivered back before projected return date.
Car looks good an new.
4 April 2024
Faultless from start to finish
Faultless from start to finish. Cannot get any better customer service .
12 March 2024
They were prompt supportive gave me…
They were prompt supportive gave me time to think about what they were telling me. Nothing seems to be too much.
12 March 2024
Great Repair Company…
DLG Auto Services kept me informed every step of the way. Did a great job on repairing my car. All the staff were very helpful.
6 March 2024
May use AI-assist with repliesRead more
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Insurance repair
I am really happy with the services I received from DLG . They kept me informed every step of the way from pick up to drop off.. driver was very polite and arrived on time. The repairs are perfect and i am very pleased with the results. I also spoke with a couple of Ladies on the phone and text , they were more than happy to assist me in every way possible. I would give them a rating of 10 out of 10.
23 February 2024
Unprompted review
Reply from DLG Auto Services - Basildon
Thank you for taking the time to share your positive experience with DLG. We are delighted to hear that you were satisfied with our services and that our driver's punctuality and politeness contributed to your overall satisfaction. It's wonderful to know that our team members were able to assist you effectively and that you are pleased with the repair results. Your 10 out of 10 rating is greatly appreciated and serves as a testament to our commitment to providing exceptional customer service. We value your feedback and will continue to strive for excellence in all aspects of our operations.
Superb service
Very efficient service with superb quality work, repair was perfected with complete satisfaction - many thanks for a great job well done
Would highly recommend 100%
28 February 2024
Great all round service
28 February 2024
Service was excellent nothing was too…
Service was excellent nothing was too much trouble
16 February 2024
Lauren from the Basildon branch went…
Lauren from the Basildon branch went above and beyond to make sure my vehicle was booked in and repaired in good time. Also she was happy to pass on all updates along with her colleagues regarding to repairs to my vehicle. I would highly recommend DLG to anyone the standard of work was fantastic
8 February 2024
The car was picked up and returned…
The car was picked up and returned which was very convenient and job was done quicker than was anticipated.
16 February 2024
Speedy Professional service
I had a claim and was very impressed at service.
Collected vehicle on the Monday and was ready to be dropped back on the Friday
I was given a courtesy vehicle at same time they collected my vehicle and vehicle was back with me so much quicker than expected after hearing horror stories about how long vehicles are taking to be repaired.
Kept me updated all throughout with position on repairs via text too
Staff were friendly and knowledgeable cannot fault them
5 February 2024
Unprompted review
Did what they said they would
Did what they said they would, on time and efficient.
They kept us informed regularly so we didn’t worry.
8 February 2024
Reason to use again
The service provided was very efficient,
the collection and delivery of the car was easy to arrange and the driver’s arrived
on time.
Was kept informed on the progress of the repair and any delays which had occurred.
8 February 2024
Quick efficient and no problems
4 January 2024
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