I received a call from DJI customer supports after they saw the review. They called me directly and also sent me a prepaid UPS address label to have their techs try to fix or replace the camera. I was... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I mistakenly ordered the wrong drone package at first. Cancellation was easy and the refund was almost instant! I ordered the package I wanted and 8 days later (delivery was +1 extra day because I ord... See more
Company replied
I use action cameras for underwater video. I have used the DiveVolk housing with an iPhone 17Pro. Then switched to a GoPro Hero 13 Black. With and without lights. I was wanting more from these opti... See more
Company replied
The experience dealing with customer service was awesome when I had a question or a doubt they wrote me instantly!!! As well as shipping was super fast and the ending thing with receiving my package!... See more
Company replied
Company details
About Djiusa
Written by the company
For over 15 years, our heart has beat in the bustling streets of Mong Kok, Hong Kong. What began as a passion for photography grew into a family of over 600, dedicated to empowering creators with the finest imaging tools. We didn't just sell cameras; we fueled dreams, one click at a time.
It was this shared commitment to precision and storytelling that drew us to DJI. We didn't just see cutting-edge technology; we saw a kindred spirit. That's why we're proud to have served as an authorized DJI partner in the U.S. for over two years, bringing this shared vision directly to you.
To ensure you get the genuine DJI gear you need without delay, we've built homes for our operations in both California and New Jersey. And for your peace of mind, nearly every product is in stock and ready to ship the moment you need it.
Contact info
UNIT 2508A 25/F BANK OF AMERICA TOWER 12 HARCOURT RD CENTRAL HONG KONG, Hong Kong, Hong Kong
- +1 833 962 9226
- service@djiusa.com
- djiusa.com
4.2
Great
732 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Paid for a DJI Avata 2, never received it, and no real help from the seller
I ordered a DJI Avata 2 (Drone Only) from djiusa.com on September 18, 2026, order SPFDJI27499, for USD 437.63. It shipped via FedEx on September 20 (tracking 877450424408) to my freight forwarding warehouse in Miami.
FedEx marked the package as delivered on September 24, but it never arrived. The warehouse confirmed they have no record of receiving it. The FedEx proof of delivery shows it was signed by someone named "Iribas", and the warehouse confirmed no employee by that name works there. So the package was very likely delivered to the wrong place or signed by the wrong person.
I contacted the seller right away with all the evidence, filed a missing package report with FedEx, and even signed the "Non-Receipt of Goods" letter they requested. Since only the shipper can open a formal trace with FedEx, the seller is the one who needs to act. Instead, I've gotten no concrete action, no replacement and no refund.
I'm left out USD 437 for a drone I never received. Be careful buying from djiusa.com: it's a separate retailer, not DJI itself, and if something goes wrong with shipping, don't expect them to step in.
18 September 2026
Reply from Djiusa
We are an authorized DJI retailer for the U.S., and our authorized status can be verified through DJI's official channels. On this order, the carrier's system shows it marked as delivered, but a signing party that doesn't match the recipient is exactly the kind of delivery anomaly we take seriously. As the shipper, we are the party positioned to open a formal trace with the carrier, and we'll cross-check our dispatch records against the carrier's track to establish where the parcel went. If you're willing to share the carrier's proof of delivery and your non-receipt letter, email service@djiusa.com and we'll verify and follow up as your single point of contact. We take every case seriously and move it forward.
— DJI USA Team
An exceptional piece of machinery!
1 October 2026
Reply from Djiusa
Glad the unit lived up to the "exceptional" bar — craftsmanship and performance both delivered. Thanks for the kind words, and fly safe!
— DJI USA Team
I like the features this Dji neo 2 has
I like the features this Dji neo 2 has, dut I wish it came with a better Manuel and more battery life.
30 September 2026
Reply from Djiusa
Glad the Neo 2's features hit the mark for you. Your notes on the documentation and battery life are well taken — we'll pass them along to our product team as input for future refinement. Thanks for the feedback, and fly safe!
— DJI USA Team
I haven't received my package and i've…
I haven't received my package and i've called and left a message with you guys. And fedex, and nobody has gotten back to me
1 October 2026
Reply from Djiusa
We understand how frustrating it is to be left waiting on a parcel that hasn't arrived, especially when reaching someone has been difficult. For shipments that don't make it to the doorstep, we open a formal trace with the carrier to locate where it went. Your note on the difficulty getting through is something we take into account as we work to improve our response times. We're taking this case seriously.
— DJI USA Team
Fast delivery and definitely the best…
Fast delivery and definitely the best drone I've used especially great for beginners with the tutorials.
1 October 2026
Reply from Djiusa
Glad it reached you fast and proved the easiest to fly of the ones you've tried — the guided tutorials make those first steps gentle, exactly the onboarding we aim for. Thanks for the kind words, and fly safe!
— DJI USA Team
Reply from Djiusa
Glad it reached you fast. Thanks for the kind words, and fly safe!
— DJI USA Team
Drone is perfect they fast shippers
25 September 2026
Reply from Djiusa
Glad the drone hit the mark and the shipping was quick — a smooth experience start to finish. Thanks for the kind words, and fly safe!
— DJI USA Team
HORRIBLE customer service
The DJI Power 2000 itself is awesome, and I’m very happy with the product. Unfortunately, my experience with DJIUSA’s customer service was the complete opposite.
My issue was over a $22.49 Worry-Free Delivery/shipping protection charge. The shipment already included protection, so I asked if the additional $22.49 charge could be refunded as a one-time customer courtesy.
What really bothered me was how it was handled. I asked several times to speak with a supervisor, and that request was never properly honored. Instead, I continued getting essentially the same response from the same representative that the charge was nonrefundable.
At that point, it wasn’t even about the $22.49. I spent over $700 on the order, absolutely love the product, and was asking for a relatively small courtesy because I had essentially paid for additional protection on a shipment that was already protected. When they declined, I simply wanted the matter escalated to a supervisor.
The repeated back-and-forth and failure to honor multiple requests for a supervisor turned a $22.49 issue into a much bigger customer-service problem.
Excellent product. Very disappointing customer service and escalation process and I will NOT be buying anything else from DJIUSA again
26 September 2026
Reply from Djiusa
Glad the Power 2000 itself delivered. On the small delivery-protection fee you mentioned — the protection options at checkout are optional and shown clearly at the time of purchase, not added by default. On service: we take seriously that every request gets picked up properly, and your notes on communication and escalation are going into how we improve the process. Thanks for the love on the product.
— DJI USA Team
Great product
Great product, lots of information on how to use and excellent delivery service.
22 September 2026
Reply from Djiusa
Glad the product performs, the guidance you need is all there, and the delivery came through — a smooth experience end to end. Thanks for the kind words, and fly safe!
— DJI USA Team
Reply from Djiusa
Glad it's headed out as a Christmas gift — that's a vote of confidence in the kit, and we hope the person unwrapping it is as impressed as you are. Happy holidays and fly safe!
— DJI USA Team
Reply from Djiusa
Glad it reached you fast. Thanks for the kind words, and fly safe!
— DJI USA Team
great shipping .
23 September 2026
Reply from Djiusa
Glad it reached you fast. Thanks for the kind words, and fly safe!
— DJI USA Team
Shipping and tracking was stressful to…
Shipping and tracking was stressful to say the least.
FedEx tracking was not accurate you should use somebody/anybody else.
22 September 2026
Reply from Djiusa
When tracking updates fall behind or don't line up, the wait naturally gets tense, and we've noted that. We keep reviewing and refining our carrier choices so the milestones stay accurate and the experience feels steadier. Thanks for the straight feedback.
— DJI USA Team
The Mini4k works great
The Mini4k works great. I was worried that the refurbished unit might have some problems. But it looks and works as good as brand new. The 4k camera and the flight controls are a lot better than some of the older drones I've flown. I would definitely recommend.
22 September 2026
Reply from Djiusa
Glad the refurbished unit proved you wrong in the best way — looking and performing like new, and outclassing the older drones you've flown on both camera and controls. That's exactly the dependable experience we aim for. Thanks for the recommendation, and keep flying!
— DJI USA Team
I got what I was looking for and it is…
I got what I was looking for and it is AMAZING!! I am loving my drone start!!
23 September 2026
Reply from Djiusa
Glad this was exactly the one you were after and it wowed you right out of the box — a stellar start to your flying journey is the best beginning there is. Here's to many more flights!
— DJI USA Team
I bought an action 5 not knowing that…
I bought an action 5 not knowing that it had to be,"activated" on a phone running a version of android that my old phone doesn't have. So I can't use the camera. I tried, but the app on my phone could not link up with the camera. So a total bust. I'll give it away as a Christmas present, and I bought a used action 4 which works great, but if I had known I never would have bought it
23 September 2026
Reply from Djiusa
The Action series requires a one-time activation through the app, and that step has a minimum phone OS requirement — an older Android device below that version can stall the pairing and leave setup unfinished. This is typically a compatibility hitch at setup, not a hardware fault, and once activated the camera runs fully on its own. If you'd like to get it working or explore alternative activation options, email service@djiusa.com and we'll help troubleshoot. One note: if it goes to someone else as a gift, activation on a compatible device gets it running normally.
— DJI USA Team
It came fast, sealed and new, and best price I could find
I was a little worried about ordering from there because I know it's not the official DJI site. But with the way things are in the USA, I couldn't find a DJI Goggles 3 for anywhere near retail price. They had it for retail $499 with free shipping, shipped it immediately, and it came perfect, brand new and sealed. I had no problems at all.
26 September 2026
Unprompted review
Reply from Djiusa
Glad the Goggles 3 came through exactly as hoped — a fair price, prompt shipping, and a flawless arrival. As an authorized DJI retailer in the U.S., keeping genuine gear available at reasonable prices is what we're here for. Thanks for the trust, and enjoy!
— DJI USA Team
Fast and easy quick shipping...
22 September 2026
Reply from Djiusa
Glad the whole run from checkout to doorstep was quick and painless — no waiting around. Thanks for the kind words, and fly safe!
— DJI USA Team
I recently purchased a Mini 3
I recently purchased a Mini 3 and everything about the experience has been amazing. And I have flown the aircraft a lot already and it is absolutely stunning. I am by no means a new pilot. I flew thousands of battery packs in 5 inch FPV freestyle drones but left the hobby a little over 5 years ago. Now I am back flying but this time I am going commercial. I passed my Part 107 exam 4 weeks ago so I can legally fly the Mini 3 for hire now. The rl)
24 September 2026
Reply from Djiusa
Glad the whole run from checkout to doorstep was quick and painless — no waiting around. Thanks for the kind words, and fly safe!
— DJI USA Team
Reply from Djiusa
Glad it delivered exactly what it should, with nothing to troubleshoot — that's what a good product ought to feel like. Thanks for the kind words, and fly safe!
— DJI USA Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.