I received a call from DJI customer supports after they saw the review. They called me directly and also sent me a prepaid UPS address label to have their techs try to fix or replace the camera. I was... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I mistakenly ordered the wrong drone package at first. Cancellation was easy and the refund was almost instant! I ordered the package I wanted and 8 days later (delivery was +1 extra day because I ord... See more
Company replied
I use action cameras for underwater video. I have used the DiveVolk housing with an iPhone 17Pro. Then switched to a GoPro Hero 13 Black. With and without lights. I was wanting more from these opti... See more
Company replied
The experience dealing with customer service was awesome when I had a question or a doubt they wrote me instantly!!! As well as shipping was super fast and the ending thing with receiving my package!... See more
Company replied
Company details
About Djiusa
Written by the company
For over 15 years, our heart has beat in the bustling streets of Mong Kok, Hong Kong. What began as a passion for photography grew into a family of over 600, dedicated to empowering creators with the finest imaging tools. We didn't just sell cameras; we fueled dreams, one click at a time.
It was this shared commitment to precision and storytelling that drew us to DJI. We didn't just see cutting-edge technology; we saw a kindred spirit. That's why we're proud to have served as an authorized DJI partner in the U.S. for over two years, bringing this shared vision directly to you.
To ensure you get the genuine DJI gear you need without delay, we've built homes for our operations in both California and New Jersey. And for your peace of mind, nearly every product is in stock and ready to ship the moment you need it.
Contact info
UNIT 2508A 25/F BANK OF AMERICA TOWER 12 HARCOURT RD CENTRAL HONG KONG, Hong Kong, Hong Kong
- +1 833 962 9226
- service@djiusa.com
- djiusa.com
4.2
Great
732 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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The items took way too much time to…
The items took way too much time to come in. Purchased 9/11 received 9/24.
24 September 2026
Reply from Djiusa
The gap between your order and delivery ran longer than our usual pace, and we understand the wait was frustrating. Tightening fulfillment timing is something we keep working on, and we've noted your feedback.
— DJI USA Team
Lorie Zambos scammed Djiusa
Well, I am not Lorie Zambos. She fraudulently received your package using my email. Good job.
24 September 2026
Reply from Djiusa
We take account and information security seriously. If your email was used without your authorization to place and receive an order, please email service@djiusa.com with your email address and the details, and we'll investigate it as your single point of contact. To protect your privacy, we'll handle the account specifics through that private channel rather than here.
— DJI USA Team
Issue has been resolved. Thanks
It took 6 weeks and lots of complaining but the issue has finally been resolved.
DJIUSA has corrected the issue and processed a resolution.
Order Number: SPFDJI24262
23 September 2026
Unprompted review
Reply from Djiusa
We are an authorized DJI retailer for the U.S., and our authorized status can be verified through DJI's official channels. On this order, the carrier's system shows it marked as delivered; when a parcel isn't actually received, it's often a mismatch in where it landed — placed at a pickup point or with a neighbor, for instance. We'd suggest first checking the carrier's tracking, including delivery attempts and proof of delivery, to confirm where it ended up. If you'd like our help pulling the proof of delivery or arranging a redelivery or pickup, email service@djiusa.com and we'll handle it as your single point of contact. Signature confirmation on high-value orders is there to help secure the delivery.
— DJI USA Team
Signature required for propellers?!
I ordered a few replacement propellers. Easy transaction. However, they were shipped as “signature required”. I can understand that for new expensive drones and high dollar replacement parts, but not for propellers. I was home all day on delivery day to be able to sign. The shipper did not deliver but sent an email that they tried. I rearranged the shipping address to somewhere that would hold shipment until I was able to sign for the next day. Way too much hassle for $12 parts.
17 September 2026
Reply from Djiusa
Glad the order itself was smooth and the parts were right. On the signature step — we generally use signature confirmation on higher-value orders to secure the delivery, but applying it to small accessories does add needless friction, and we've noted that. We'll take a look at our shipping settings so lighter orders carry less hassle. Thanks for the straight feedback.
— DJI USA Team
I sent in 2 requests to have repair…
I sent in 2 requests to have repair work done on my drone. Have not received any emails back or estimate on how much the repair would cost. At this point I’m going to have to use a third part company because of the lack of communication.
23 September 2026
Reply from Djiusa
We take response time on repairs and estimates seriously. To make sure your case is picked up and nothing slips, email us at service@djiusa.com with your device details and the requests you've already submitted — we'll handle it from there as your single point of contact and prioritize a clear inspection and cost estimate. Looking forward to moving this forward for you.
— DJI USA Team
hard to deal with anything related to the consumer support
The drone itself was awesome, that is until I crashed it. my only reason for not giving 5 stars is that I am having a lot of trouble getting it repaired. it has just been so hard to actually talk to a real human being. seems like all their customer support is AI.
16 September 2026
Reply from Djiusa
Glad the aircraft itself earned your approval. For the post-crash repair, we'd be glad to take it from here — email service@djiusa.com with your device and damage details, and we'll handle inspection and a quote as your single point of contact. Here's to getting you back in the air.
— DJI USA Team
DJI Drones
dji is a great company there drones are the best this is my 3 rd one all still going strong so much fun and they can be used for so many things. Keep up the great work DJI.
23 September 2026
Unprompted review
Reply from Djiusa
Three drones in and still going strong — that's the best proof of a customer who keeps coming back, and we're honored to be the ones flying with you across all those uses. Thanks for the love, and keep flying!
— DJI USA Team
Amazing customer service and fast shipping! Which made the whole experience a 5 star deal! As for the package it was amazing and love my mini 3!
The experience dealing with customer service was awesome when I had a question or a doubt they wrote me instantly!!! As well as shipping was super fast and the ending thing with receiving my package! I love my mini 3 it's amazing and learning new things daily!!!
23 August 2026
Reply from Djiusa
Glad the support team was right there the moment you had a question, and that fast shipping and a smooth delivery rounded out an experience with no weak links. The Mini 3 keeping you discovering something new every day is exactly its magic. Here's to many more flights!
— DJI USA Team
I love my drone
I love my drone. It is very stable and takes awesome aerial photos.
19 September 2026
Reply from Djiusa
Glad the drone is rock-steady and pulls off stunning aerials — exactly the flying companion you were after. Thanks for the love, and keep capturing great shots!
— DJI USA Team
1% discount code
They gave me a 1% discount code for joining their mailing list.... wow I feel so valued
22 September 2026
Unprompted review
Reply from Djiusa
That 1% is a welcome perk added on top of our regular offers, not carved from the listed price — and many retailers don't extend even that. Stay on the list if you'd like; the benefits are there when you choose to use them.
— DJI USA Team
I love my mini 5 pro
I love my mini 5 pro. Order g was easy and the drone arrived within a couple of days.
21 September 2026
Reply from Djiusa
Glad the Mini 5 Pro hit the mark, ordering was easy, and it landed within just a couple of days — a smooth run start to finish. Thanks for the love, and fly safe!
— DJI USA Team
The agents helping me understand the…
The agents helping me understand the issue and resolve it were very good. One of the video links led me to very short, old and not particularly helpful tutorial on unlocking geozones but I really didn't need to deal with that to get into the air.
18 September 2026
Reply from Djiusa
Glad our agents helped you get to the bottom of it and sorted things out. The note about an outdated, less helpful guide is well taken — we keep pushing to refresh our help resources. Glad it didn't keep you from getting airborne. Thanks for the feedback, and fly safe!
— DJI USA Team
Camera is great
Camera is great, also bought the GPS Remote controller and two mic mini’s now as well. There is a few things I would like to see added to the camera like the ability for audio commands to work through the earbuds bluetooth connection and for both earbuds and a mic mini’s to be able to record at the same time.
21 September 2026
Reply from Djiusa
Glad the camera has become the hub of your setup, and that you've rounded it out with the GPS remote and a pair of mic minis — the kit keeps getting more complete. We'll pass your feature ideas along to our product team as input. Thanks for building out with us, and enjoy!
— DJI USA Team
Everything I needed to find was right…
Everything I needed to find was right at my fingertips.
18 September 2026
Reply from Djiusa
Glad everything you were after was right where you expected it — easy to find, no digging. Thanks for the kind words, and fly safe!
— DJI USA Team
HORRIBLE
HORRIBLE! Ordered a camera from them and it was never delivered. They said I have insurance and that they were going to help me get my camera, but did absolutely nothing and said they couldn't help or send another one to me despite it not being my fault that it was lost in the mail. Do not purchase from them.
20 September 2026
Unprompted review
Reply from Djiusa
A parcel lost in transit is understandably frustrating, and we hear you. One clarification: the optional protection plan offered at checkout is provided by a third party, with claims handled through that provider — separate from the carrier trace we open when a shipment goes missing. Email us at service@djiusa.com with your order and tracking number, and we'll take it from there as your single point of contact: opening a formal trace with the carrier and guiding you to the right claims channel for the protection plan.
— DJI USA Team
Awesome!!
Delivered in good time, box was crushed but package arrived in good condition. Great!
17 September 2026
Reply from Djiusa
Glad it reached you on time and everything inside came through safe — a little box compression on the outside, but no harm done. Thanks for the kind words, and fly safe!
— DJI USA Team
Reply from Djiusa
Glad the site was easy to shop and the products hit the mark. Thanks for the kind words, and fly safe!
— DJI USA Team
Unfortunate first experience
I believe your products are very nice, but unfortunately for my very first purchase, i received a broken drone out of the box. manufacturing error. so, my first experience wasn't the most positive
19 September 2026
Reply from Djiusa
A first purchase that didn't open on the right note is disappointing, and we get it. Sometimes a new unit needs a pass through activation, firmware, or initial setup before it behaves — not always a hardware matter. We'd be glad to walk through it with you: email service@djiusa.com with your order details and what you're seeing, and we'll help troubleshoot and get that first-flight experience back on track. Looking forward to turning this around for you.
— DJI USA Team
Primetime
Easy to navigate through the process. Multiple options available. And an excellent finished product.
I've had significant problems without a drone vendors. DJI is just the best.
16 September 2026
Reply from Djiusa
Glad the whole path was easy to move through, the range of options was there when you needed them, and the finished product delivered. Even better that, after the trouble elsewhere, landing with us felt like the right call — that's exactly the steadiness we aim to keep giving. Thanks for the trust, and fly safe!
— DJI USA Team
The drone wasn’t as advertised
The drone wasn’t as advertised. The package was supposed to come with the flight intelligence battery’s and I can only get limited amount of battery life…. DJI can make it whole by sending me the battery’s I bought.
17 September 2026
Reply from Djiusa
Configurations differ by model — a standalone aircraft and a combo that includes spare Intelligent Flight Batteries ship with different contents, all listed on the product page, and what's included follows the exact model selected. We'd suggest first reviewing your own order and the listing you purchased from to confirm whether the spare-battery combo was the one chosen — that step usually explains any difference. Once you've checked, if you'd like us to verify further, email service@djiusa.com with your order details.
— DJI USA Team
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