I received a call from DJI customer supports after they saw the review. They called me directly and also sent me a prepaid UPS address label to have their techs try to fix or replace the camera. I was... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I mistakenly ordered the wrong drone package at first. Cancellation was easy and the refund was almost instant! I ordered the package I wanted and 8 days later (delivery was +1 extra day because I ord... See more
Company replied
I use action cameras for underwater video. I have used the DiveVolk housing with an iPhone 17Pro. Then switched to a GoPro Hero 13 Black. With and without lights. I was wanting more from these opti... See more
Company replied
The experience dealing with customer service was awesome when I had a question or a doubt they wrote me instantly!!! As well as shipping was super fast and the ending thing with receiving my package!... See more
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Company details
About Djiusa
Written by the company
For over 15 years, our heart has beat in the bustling streets of Mong Kok, Hong Kong. What began as a passion for photography grew into a family of over 600, dedicated to empowering creators with the finest imaging tools. We didn't just sell cameras; we fueled dreams, one click at a time.
It was this shared commitment to precision and storytelling that drew us to DJI. We didn't just see cutting-edge technology; we saw a kindred spirit. That's why we're proud to have served as an authorized DJI partner in the U.S. for over two years, bringing this shared vision directly to you.
To ensure you get the genuine DJI gear you need without delay, we've built homes for our operations in both California and New Jersey. And for your peace of mind, nearly every product is in stock and ready to ship the moment you need it.
Contact info
UNIT 2508A 25/F BANK OF AMERICA TOWER 12 HARCOURT RD CENTRAL HONG KONG, Hong Kong, Hong Kong
- +1 833 962 9226
- service@djiusa.com
- djiusa.com
4.2
Great
732 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Good and fast delivery
9 October 2026
Reply from Djiusa
Good and fast — exactly what we aim for. Thanks, and fly safe!
— DJI USA Team
Product is top of the class
Product is top of the class! Shipping was very prompt once payment was made. The picture is incredible. Very happy with all aspects!
9 October 2026
Reply from Djiusa
Glad it shipped right after payment and the image quality is stunning — happy you're satisfied on every front. That's exactly the experience we aim for. Thanks for the kind words, and fly safe!
— DJI USA Team
Yesterday I made a website purchase of…
Yesterday I made a website purchase of DJI Flip with RC1, 2 extra batteries, charger and spare propellers. Tough choice between the Flip and Mini 3 but the site had very helpful pages for comparisons and best fit for my needs.
Great 20% off sale and free shipping. Then, just before cashing out they sent a 1% off discount code to apply instantly.
Really enjoying the tutorial videos while awaiting delivery.
This drone is a step up from my first one, the HS 900. Super excited to get this Flip up in the air as soon as it arrives.
10 October 2026
Unprompted review
Reply from Djiusa
Glad our comparison pages helped you land on the Flip — now it's just the wait until takeoff. Between the 20% off and free shipping, it was a solid deal; and running through the tutorials while you wait is the perfect warm-up. Stepping up from your HS900, we're as excited as you are to get it airborne. Thanks for the kind words, and fly safe!
— DJI USA Team
This is my first drone and I can say I…
This is my first drone and I can say I really enjoy it, the mini 3 is truly a great drone easy to fly with confidence it takes great photos and video. I will definitely be buying another one if I ever need one
10 October 2026
Reply from Djiusa
Glad the Mini 3 made such a confident first drone — easy to fly and steady on the photos and video, exactly the kind of start we love to give new pilots. Hope we get to fly with you again next time. Thanks for the kind words, and fly safe!
— DJI USA Team
Reply from Djiusa
Right product, fast delivery — exactly what we aim for. Thanks, and fly safe!
— DJI USA Team
I purchased an Osmo Action 5 through a…
I purchased an Osmo Action 5 through a promotion that included free accessories, but I only received the camera. After submitting several complaints, I was told that the promotional accessories were unavailable.
Why advertise a promotion and encourage customers to make a purchase if you cannot provide the promised accessories? I purchased the camera because of that offer, and I feel misled. This is unacceptable, and I expect you to take responsibility and provide a prompt resolution.
9 October 2026
Reply from Djiusa
We understand your concern. Our site policy allows only one promotion to apply per order; when you selected the price discount at checkout, the gift-accessory promotion was not stacked, so the shipment matched the option you chose. On the accessories, we've already arranged to send them to you — if you haven't received that shipment, please check your delivery status or email service@djiusa.com so we can re-confirm the tracking. Keep the conversation on that single channel.
— DJI USA Team
I use action cameras for underwater…
I use action cameras for underwater video. I have used the DiveVolk housing with an iPhone 17Pro. Then switched to a GoPro Hero 13 Black. With and without lights. I was wanting more from these options. The colors weren’t right and low light just didn’t perform. Then I bought the DJI Osmo Action 6. Colors were great with and without lights. Sharp video and great exposure under low light conditions. No post video processing is needed. Best action camera on the market.
6 October 2026
Reply from Djiusa
Glad the Osmo Action 6 delivered where the others fell short — right colors, sharp detail, and clean exposure even in low light, with no post-processing needed.
Thanks for putting it through its paces underwater, and enjoy every dive!
— DJI USA Team
Amazing products from an amazing company!
Service was amazing, ordering was easy, and received my Osmo 360 super quick!! DJI never disappoints!!
8 October 2026
Reply from Djiusa
Glad the service, the easy checkout, and the super-quick arrival of your Osmo 360 all landed right — and happy we didn't let you down. Thanks for the continued trust, and enjoy every shot!
— DJI USA Team
Great experience
Great experience, order process was easy, shipment was fast. The DJI Mini 5 Pro is great!
8 October 2026
Reply from Djiusa
Glad the order was easy, the shipping was quick, and the Mini 5 Pro is living up to the hype for you — that's exactly what we built it for. Thanks for the kind words, and fly safe!
— DJI USA Team
I’m very pleased with my purchase
I’m very pleased with my purchase. Fast shipping. Everything nice and safely packaged. Would definitely order from here again!
8 October 2026
Reply from Djiusa
Glad it shipped fast and arrived safely packaged — and even happier you'd order from us again. That trust means a lot, and we'll be here for the next one. Thanks for the kind words, and fly safe!
— DJI USA Team
The new product is great so far
The new product is great so far. We will see if it has an element of durability. I'm a golf coach, so I'm not that tough on the unit, but it is on for many hours each day.
7 October 2026
Reply from Djiusa
Glad it's been a winner so far. As a golf coach, the unit's racking up hours right alongside your day on the course — real-world mileage like that is exactly the durability test that matters. Here's to many seasons of great footage. Thanks for the kind words, and fly safe!
— DJI USA Team
Easy to find the item I wanted
Easy to find the item I wanted, quick checkout and verification and quick shippiing.
6 October 2026
Reply from Djiusa
Glad it all came together — easy to track down the one you wanted, a smooth checkout with verification, and quick shipping right after. That's the whole run we aim for. Thanks for the kind words, and fly safe!
— DJI USA Team
Reply from Djiusa
Two business days, every single time — that kind of consistency is exactly the standard we hold ourselves to. Glad the pace keeps landing right. Thanks for the continued trust, and fly safe!
— DJI USA Team
Excellent equipment!
It’s an amazing piece of equipment! The safety features are second to known it’s a complete pleasure to operate!
2 October 2026
Reply from Djiusa
Glad it's been such a joy to fly — with safety features that give you confidence from the first takeoff, that's exactly what we built it for. Thanks for the kind words, and fly safe!
— DJI USA Team
Received within 3 days of ordering!
5 October 2026
Reply from Djiusa
Three days from order to doorstep — that's the pace we aim for. Glad it landed fast and ready to fly. Thanks for the kind words, and fly safe!
— DJI USA Team
The camera does not work
The camera does not work. The charging connector seems to be broken. I have tried several different cables, several different chargers, to no avail. The problem is, I emailed your support, and have still not heard anything.
I want a replacement camera since I just opened the package one day ago for the first time and it has yet to be used.
It’s been nearly 24 hours since I’ve heard back from anyone from Support. Not really acceptable.
Still no reply from support.
Order from DJI.com, this company is NOT DJI.
27 September 2026
Reply from Djiusa
We've received your email and will follow up on that same thread, so no need to send it again. When a new camera won't charge or power on, the cause is often setup or accessory matching rather than a hardware fault, so let's walk through it before assuming the worst. Our support runs on U.S. Pacific business hours, and with the time-zone gap plus only a few hours since you wrote, your message is still within our response window — it hasn't gone unanswered. Keep the conversation on service@djiusa.com with your model and symptoms, and we'll verify and troubleshoot from there.
— DJI USA Team
DJI support sucks
DJI support sucks! Bought my Dji mini pro 5 on Sept 5th and the gimble quit working after a couple flawless flights. Sense that time I have called support 3 or 4 times ands it’s always the same thing, they have no information about my calling and emailing before. My last convert was they would send me an email about where to send it and again I never received an email? This time I’m forcing them to stay in the line until I get an email. Frustrating when they say you have a ticket number but there is no number at all? What good is a ticket if it has no number so that your customer can refer to it when calling back? Very frustrating to say the least! Hoping this will solve the problem with my refund so I can get another Mini 5 Pro ordered asap.
Jeremy Garton
304-266-0754
4 September 2026
Unprompted review
Reply from Djiusa
Sorry the gimbal gave out after those first flights. We've already been in touch by email and sent you the relevant information. That single email thread is your continuous record, with each reply timestamped and traceable, so you can pick up where we left off without a ticket number. If those messages aren't showing in your inbox, please check spam or just reply to the thread and we'll resend. For any further help, keep the conversation on service@djiusa.com and we'll follow up.
— DJI USA Team
Amazing service and product
Ordering was easy, delivery was prompt and product is fabulous. Thank you!
1 October 2026
Reply from Djiusa
Glad the whole run — ordering, delivery, and the product itself — landed right for you: a smooth pickup, a quick arrival, and a unit that impressed. Thanks for the kind words, and fly safe!
— DJI USA Team
Reply from Djiusa
Glad the site was a breeze to browse, the price worked in your favor, and the delivery came through — easy to choose, good value, quick to land. Thanks for the kind words, and fly safe!
— DJI USA Team
Reply from Djiusa
Glad the order was hassle-free and the product reached you quickly — from checkout to your doorstep with no fuss, exactly the smooth run we aim for. Thanks for the kind words, and fly safe!
— DJI USA Team
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